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Old 12-20-2006, 02:04 PM   #26
AllAWD
Scooby Specialist
Member Sales Rating: (12)
 
Member#: 17079
Join Date: Apr 2002
Chapter/Region: MAIC
Location: Alexandria, VA
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Quote:
Originally Posted by wrenchwoman View Post
I've always gone to Stohlman. I can't say enough good things about them. At one point I even wrote a letter to the manager about how pleased I was with the service I get every single time. I know someone on here wasn't happy with Stohlman when they had their VW in there--I personally think VW's are crap. (Most of the service bays there are for the VW's, and 2 or 3 for Subaru's, if that says anything about reliability). I made the mistake of taking it to Manassas Subaru in October this year because it was closer since I moved, but noooo way ever again. They were worthless. I have a clicking/ratcheting sound when the car changes gears between 2nd & 3rd, and Manassas told me to get it to a car wash with the undercarriage wash because it looked like a piece of mud was between the differential and the differential protector-HAHAHAHA YOU'VE GOT TO BE KIDDING ME!!! And the mechanic even heard and knew the noise was coming from the front of the car when we test drove together....idiots.
Wow you had the opposite of my Stohlman experience. I've written letters to management telling them how absolutely rude and unhelpful their service manager was to me and got nothing in return. They are notorious in VW circles for their horrible service dept. The only thing nice I can say about them is their parts guy was the only one nice to me.

It was good though, because it lead me to Andrewtech. If I wasn't getting TSB service or recall work, I would never go to a dealership again. Mike at Don Beyer has been great so far over email so he might change my mind about dealerships.
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