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Old 12-20-2006, 03:30 PM   #28
Scooby Guru
Member Sales Rating: (6)
Member#: 993
Join Date: Feb 2000
Chapter/Region: MAIC
Location: nova

I gotta agree with you about Manassas Subaru. I guess they have the potential to be good...but they are a Dodge dealer first and a Subaru a very distant second.

I have always had great luck with Stohlman but I treat Debbie (service writer) well and she is nice to me. What I think most people lose site of is that people react to how they are treated...if you walked into Andrewtech with a big chip on your shoulder Dan or Andrew would toss your ass out the door. Stohlman cannot quite do the same thing...but they also don't have to be as nice as they could. This BS about always treating the customer like peaches and cream no matter what they say is nice in theory....but in real life I know I don't have time for it and I can't imagine a service writer at a very busy dealership does either.

Bottom line is treat them like YOU want to be treated and you will get farther.
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BryanH is offline   Reply With Quote