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Old 02-05-2009, 05:40 PM   #12
Scooby Specialist
Member Sales Rating: (13)
Member#: 82942
Join Date: Mar 2005
Chapter/Region: TXIC
Location: DFW
2005 Sti
Stage 4 PSM


My reputation and hundreds of satisfied customer speak for themselves.

Don't you think if I dropped the unit I would pay to have it fixed? I recently had to replace an STi cluster that was damaged-$300.

Every single time a customer has had a problem we have worked diligently to a complete solution.

Does that box look like it was damaged enough to cause the damage to the unit?

We offered a very workable solution to this customer and he refused. Now he is using the forums to exact revenge.

Check it out yourself. Like I said, my reputation precedes me.

What I meant by the whole fraud seeming thing is for him to ship the unit back to me insured and I would file a claim on my business insurance-no use in going to UPS.

Once again, another offer he refused.

This customer just contacted me again yesterday, threatening to do exactly what he is doing, after over a month of silence.

The offer to get the unit fixed and split the cost is more than fair.

If the customer wanted insurance, he should have specified and made it clear that he was willing to pay for insurance.

He has posted the instructions we send to all of our customers. Here they are again:

Yes we can converted your AVIC-Z3 backlighting. The cost is $45.

Please ship to the address below and include a Paypal address, return address, phone #, and detailed instructions in the shipment.

We look forward to working with you on this project!

Detailed instructions-not there.
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