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Old 07-22-2013, 10:51 AM   #3889
ST Eye
Scooby Specialist
 
Member#: 73068
Join Date: Oct 2004
Location: MD
Vehicle:
2008 STI Boost Wagon
2014 Honda Accord Hybrid

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Quote:
Originally Posted by Dubie2012 View Post
What kind of verbiage did you use to get them to buy back your car? How did they value your car and come to a buyback price?

After putting a new engine in the car. I've had to take it back twice, and they are still working on it. First time they gave me my car back I drove it 500 ft and it started misfiring pretty bad. All the idiot lights came on and i took it right back to the dealer. They kept it for about a week and told me it was a bad spark plug. Picked it up the 2nd time and it lasted about 10 miles. The idiot lights came on, heard a knock and an air leaking noise. Took it back they told me the catalytic converter went bad and they have a new one on order. That was a week ago and I haven't heard anything since. I'm guessing the new cat didn't fix the problem. On top of all that my car has a nice new dent in the door that wasn't there when I dropped it off. I'm thinking about cutting my losses and getting a new car. Any advice on that process?
As Zeeper said, call up Subaru (Customer Dealer Services) and get the communication started with them. Prior to calling them have all your information ready to spout to them such as all the dates, the problems, the damage to your car. My communication with SOA was critical in getting a buy back, without them it would have been a whole lot harder. Look up the lemon law statutes for your state. See where you stand.

For my car, I was the first on this forum (and one of the first in this county) to take delivery on the new Impreza. My car was #175 made off the line. As such I had a problem with my airbag system, as a result engineers from FHI/Denso from Japan flew in to diagnose my car. The result was a TSB being created for the newest of Imprezas. At any rate, my car had ~500 miles on it and spent 4 out of 7 weeks in the dealership since taking delivery. At that point I told my SOA Customer Dealer Rep that I want to lemon law the car given I met the criteria. They then agreed to buy the car back from me. It all worked out in the end because I was able to get upgraded to a fully loaded limited since it was the only car they had in inventory that matched the color (that was a special circumstance, so I wouldn't expect to have that happen).

Bottom line, know the laws, know your facts and have an open line of communication with SOA.
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