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Old 07-31-2019, 01:51 AM   #1
bradsubaru
Scooby Newbie
 
Member#: 488157
Join Date: Jul 2018
Chapter/Region: W. Canada
Location: Regina, SK, Canada
Vehicle:
2016 WRX
World Rally Blue

Default WRX 2016 clutch failed after only 23,452 kms. Is this normal?

Hi - we recently started having clutch problems with our 2016 WRX. In all gears, the clutch would occasionally slip and the engine would rev high. The Subaru forums appear to indicate this problem is not unusual for the WRX and other models.

The local Subaru dealer indicated that to correct the problem, we required a total clutch replacement. The dealer also indicated that replacement is not covered by warranty since the clutch is a wear item. We asked to dealer to confirm with Subaru Canada, which they claimed they did, but still no possibility of coverage. The total cost was $2,882 to get our WRX back on the road. Apparently, any clutch failure on a Subaru more than 1 month old, will not be covered by warranty as it then becomes a wear item and a customer problem.

If we had known the Subaru WRX clutch was only good for 23,452 km, I'm certain we would not have chosen Subaru. My wife is the primary driver and has driven a manual transmission her entire life. She is anything but an aggressive driver, so the 14,572 miles have been very easy on the clutch.

After the repair, we were surprised to find the clutch operation was completely different. The clutch requires much less effort and engages at a completely different point than it did since the car was new.

It seems strange that with the clutch being replaced due to wear, that the Subaru replacement parts would result in such a dramatic change to the way the WRX clutch operates. When the WRX was new, the clutch seemed very heavy to us, but the Subaru service department assured us that this was normal WRX clutch behavior, so we got used to it.

Even though we're happy with the significantly lighter clutch effort following the repair, it seems odd that we would be noticing this type of clutch feel change which should have been to only correct a wear item.

Has anyone had a similar experience and possibly a better understanding of what Subaru did to correct our clutch failure? I requested parts be retained and have included pictures here.

Thanks for your help in advance.

https://i.imgur.com/KvIyGXV.jpg
https://i.imgur.com/kLHJc6G.jpg
https://i.imgur.com/tnvQzU6.jpg
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