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Old 11-14-2019, 01:35 PM   #7
KC
Scooby Guru
 
Member#: 442
Join Date: Oct 1999
Chapter/Region: NESIC
Location: RI/SE Mass
Vehicle:
17 Imp Spurt
00 S2k

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Quote:
Originally Posted by godfather2112 View Post
Stupid question but is this measuring the happiness of customers during the sales process at a specific dealer?
Quote:
The J.D. Power U.S. Sales Satisfaction Index (SSI) StudySM provides a comprehensive analysis of the new-vehicle purchase experience from the customer perspective. ... The study provides insights into customer needs and expectations and provides recommendations for improving the sales process.
https://www.jdpower.com/business/res...ndex-ssi-study

---kC
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