well you said you needed the info to ship it, there it is, why can't you ship it yourself or have Yimi ship it? if it is proven to be faulty and they dont give Yimi the money then you have something to stand on, right now you have nothing because you said yourself you are ok with the rack you have even tho you say its defective.. so why were you not happy with the first rack? it did the same thing as the one you have installed.