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Old 06-27-2008, 03:28 PM   #570
unclemat
Scooby Specialist
 
Member#: 114530
Join Date: May 2006
Chapter/Region: NESIC
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Quote:
Originally Posted by SOA Blog View Post
let me look into it.. in the meantime, you know, our long-term reliability figures are up there with the best... I guess you are sending these people you have talked out of buying Subarus to brands with perfect reliability?
You missing the point. The cars might be excellent (and they are, I love my LGT, and look past its issues, because I am enthusiast and like to tinker with the car), but for average customers who are unlucky to have troubles, customer service is very important. I hope you would agree.

I am generally not unhappy with SOA, when I dealt about my cases directly with the company, but the dealers? Worst nightmare one can imagine (there are exceptions, but definitely not the norm).

Anyway, I am very disappointed that for nearly two years the oil pickup tube failures have been surfacing, nothing has been done by SOA. These aren't isolated cases. There have been easily 50 cases on nasioc and legacygt, and likely several times more unreported.

Yet - no TSB. No nothing. And it's downright criminal that people get warranty coverage denied with this type of failure.

We talk about a catastrophic failure that kills engine within seconds and potentially can cause accident and kill inexperienced and/or unlucky driver if the engine seizes. This is not some "quirk", but essentially the worst failure that can happen to a car's powertrain. There is simply no excuse for this type of a failure. One or two - ok, freak issues happen. Any more failures with such a fundamental and a simple part are not acceptable.

I ask for an action and ask everybody who suffered from it to report it to NHTSA so they force you to take an action if you do not do anything voluntarily.

If you wish, I can link you several threads about it here, at iwsti.com and legacygt.com.
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Last edited by unclemat; 06-27-2008 at 03:33 PM.
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