Mr. Singer, I appreciate the effort expended by you here to deend your dealership's reputation. That being said, your comment about "wise guys" who come into your dealership smart or informed, sounds like you expect your customers to just roll over and play dead when it comes time to sign the dotted line. I truly hope that is not the case. In this information age we live in, consumers who are willing to put forth the effort can do all the necessary research when to learn MSRP, actual invoice price, etc. when it comes time to buy a car. Unscrupulous dealers, by no means accusing you of being one, need to realize the salad days of the uninformed customer are over, and that they had better sharpen their pencils and give an honest deal to their customers.