thanks Deadbolt, it's good to know there are dealers like you out there. i don't want to mention any names (WORLD Subaru in Shrewsbury NJ!!!) but my dealership is the anti-christ. yeah i was pretty dissapointed to find this out, and i am considering notifying the vatican. when i tell them of the level of customer service i have experienced from other car brands they laugh in my face. it's mind boggling that they exist at all: they sell only subaru.