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Old 09-26-2018, 05:00 PM   #23
AJM1013
Scooby Newbie
 
Member#: 364469
Join Date: Aug 2013
Chapter/Region: SCIC
Vehicle:
2009 WRX
White

Default

I ordered a set of these for my 09 wrx and so far I have had a pretty bad experience with oemassive and the headlights. The first set arrived 4 days after I placed the order and upon receiving them I notice there was a chip on the lower inside corner of the driver side light. It would not be visible one installed but it was close enough to the seal that I worried that at some point it would fail and allow moisture into the housing, considering they only have a 60 day guarantee I didn't want to chance it. Also there was quite a bit of dust and other particles inside the housing and on the projector itself. I sent an email through the oemassive website and did not get a reply within 24 hours so I contacted them on facebook and received a reply fairly quick. I sent the pictures of the problems right away but didn't get a reply until the next day. I took 12 days to receive a return label for shipping and 19 days total to receive the new headlights. I received the new headlights yesterday and the quality is not much better. There is still dust inside the housings and on the projector. It is not as bad and I figured I would either just live with it or find a way to try and clean it out. The bad news it on the driver side headlight there are fine scratches on the inside of if the headlight lens. With how the exchange process went last time I was tempted to just keep them but for $450 I am not willing accept this level of poor quality. I can accept the dust but not the scratches. If they can not provide a timely exchange process this time I will just ask for a refund. I waited a while for these to come out and it will be disappointing if it doesn't work out, but I might have to try another option on the market.
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