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Old 05-21-2009, 12:44 AM   #166
DC16A2
Scooby Specialist
Member Sales Rating: (8)
 
Member#: 174357
Join Date: Mar 2008
Chapter/Region: Tri-State
Location: NYC
Vehicle:
2002 OBS

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Consumer research shows that for every bad customer experience, that person on average will tell 5 of his/her friends about it.

Whew.
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