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Old 03-16-2016, 09:32 PM   #20
onesixnin
Scooby Specialist
Member Sales Rating: (10)
 
Member#: 50992
Join Date: Dec 2003
Chapter/Region: SCIC
Vehicle:
09 Tribeca
Worst subaru blue

Default

Had to take car to KM Subaru because it was the contracted dealer with the place I bought my car from.

1st time : Assured me that all my concerns would be addressed.
Picked up - 0 concerns corrected.

2nd time: Didn't listen to what I had to say. Told me everything was good and basically gave me the go away treatment.

3rd time: Brought back by dealer I bought from, sat in pile of cars for a week and they never even wrote a service ticket for it. Go for a drive with the tech. Tells me this is just out courtesy because none of the problems I'm having are part of the original ticket and there is no new ticket. Verifies problems. Says they are normal.

Frank in the service department is a rude idiot.
Rick the tech (with "supermastertech25yearsIwasonengineerteamwithsubar ublahblahblah) can barely hear, doesn't know half of what he is saying.

Told me I should apply to work there based off the conversation we had during the test drive. HAHAHAHAHAHAH.

Long story longer, LISTEN to the everyone else and DO NOT USE THEIR SERVICE DEPT. Their sales could be great. They appear to be a volume dealer, however I will also vouch for Desi and the team in Irvine. I bought my 04 WRX from them. Best experience. Just don't let them detail it.

Bringing the thread back from the dead but it's to keep the warning fresh of using Kearney Mesa Subaru. Try your luck at El Cajon, I can't vouch for them yet but you'd be better off trying them versus the tards at KM.
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