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Old 12-22-2008, 04:33 PM   #2251
kingbingy
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Yeah, All SOA said that they "may" reimburse me if I get it serviced by a dealer.
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Old 12-22-2008, 04:39 PM   #2252
blackfang
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Quote:
Originally Posted by kingbingy View Post
Yeah, All SOA said that they "may" reimburse me if I get it serviced by a dealer.
Keep pushing the issue! it takes persistence and ask to speak to their boss, etc.
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Old 12-22-2008, 04:42 PM   #2253
sfd1053
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What is SOA??
What phone number should I call to get a case number?
Due to the Holidays my car will not be looked at until the 29th.
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Old 12-22-2008, 04:58 PM   #2254
Jewbaru
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Quote:
Originally Posted by sfd1053 View Post
What is SOA??
What phone number should I call to get a case number?
Due to the Holidays my car will not be looked at until the 29th.
Subaru of America (wow...)

www.subaru.com
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Old 12-22-2008, 05:14 PM   #2255
RBKStl82
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For those of you that are getting this fixed with help from subaru, it would help everyone greatly if you can post the following information.

copy the WHOLE post and add yours to the list if and when you get it repaired with discount or full coverage from Subaru.

Thanks.

Model year:
Mileage:
do you have engine mods?:

Date of repair:
Dealer that completed repair:
How much did you pay for the repair:
Did you contact SOA:
Did you ask for the discount, or did they just do it:
Any additional comments:


The way I see it, the more information I can hand the dealer proving others are getting the work done free, the more pressure it puts on them to match the good will repairs.

So far it looks like these dealers have done free repairs (and I only went back 3 pages)
12/12/08
Spurr Subaru
Rochester NY
2002 WRX, 73,xxx miles
Cost $0

12/16
Mike Shaw Subaru
Thornton, CO
2002 WRX (unknown mileage, guessing over 70k)
Repair $0

12/17
Worden-Martin Nissan/Subaru
urbana IL
2003 WRX similar issue
Repair $0

Unknown date
Sharrett Subaru
Hagerstown, MD
2002 WRX with Cobb st 2 (100-110k milage)
Repair $0
I had to go back and forth and round and round with them and SOA


Model year: 2002
Mileage: 76300
do you have engine mods?: drop in filter, snorkus delete, 160* tstat, 1.3bar rad caps, koyo radiator (to avoid overheating-i really don't like doing head gaskets)

Date of repair: 12/17/08
Dealer that completed repair: don miller subaru-madison, wisconsin
How much did you pay for the repair: no charge
Did you contact SOA: yes but it was a waste of time. a good dealer is better than a good manufacturer
Did you ask for the discount, or did they just do it: grey area. i told them that i know what happens in these situations as i work for another dealer/manufacturer. they agreed.
Any additional comments: working for another dealer and knowing what types of concerns will receive goodwill coverage and how to phrase the concern is a huge part of getting it covered. if you go in saying that you will pay for it if you have to-you will pay for it.


Model year: 2002
Mileage: 93,000
do you have engine mods?: None

Date of repair: 12/18
Dealer that completed repair: Automax Hyundai Isuzu Subaru, Norman Ok
How much did you pay for the repair: $162.00
Did you contact SOA: No
Did you ask for the discount, or did they just do it: I asked
Any additional comments: I was quoted $600ish on the 15th when I took my car in. I inquired about a goodwill repair and had some information to back up my claim that subaru was doing these repairs. I got a call back an hour later verifying that they would split the cost 50/50 and I would be charged cost for the part and warranty hourly repair rate.
Took my car in Thursday morning and picked it up Friday. It was supposed to be a 1 day repair, but turned into two. No biggie, and my car is gas smell free now.


Model year: 2003 (Production 06/02)
Mileage: 77,xxx
do you have engine mods?: SPT Intake, Cobb AP V2, Catless TBE, U/P, Perrin Crank Pulley, TurboXS Y-pipe, Mishimoto Radiator, MFactory Gearset, etc.

Date of repair: 12/19
Dealer that completed repair: Dellenbach Subaru (Ft Collins, CO)
How much did you pay for the repair: $0
Did you contact SOA: No
Did you ask for the discount, or did they just do it: See Below
Any additional comments: Called and spoke w/service manager directly. Explained that I had already had another dealer (Halladay Motors in Cheyenne) deny to do the repair under the S/B and at neither a reduced cost or free. Also let him know that I was the service manager at the Honda dealer I work at and had thoroughly investigated and researched the problem & repair myself and would be willing to pay for a portion of the repair if need be.


Model year: 2002
Mileage: 84K
do you have engine mods?: Yes, a few

Date of repair: Going to be Jan 5th
Dealer that completed repair: Lou Fouz Subaru St Peters MO
How much did you pay for the repair: going to be corrected by Subaru
Did you contact SOA: No
Did you ask for the discount, or did they just do it: Didnt have to
Any additional comments:
I called my Subaru Dealer and told them I had a fuel smell with my car when I started it in the morning recently (its been 10 and below) She said they know about it, she will order the parts and gave me a date to bring the car in and Subaru will fix the problem. No questions or anything, just bring it in and we will fix it. She even brought up the cold and they had a few others in there getting it fixed now.

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Old 12-22-2008, 05:28 PM   #2256
goob_os101
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Quote:
Originally Posted by kingbingy View Post
Yeah, All SOA said that they "may" reimburse me if I get it serviced by a dealer.
Saab said the same thing to me, but I am still taking the 92x in to the dealer and I am going to fight like hell to get them to push for full payment. At least Subaru acknowledges the problem exists. The person I talked to at Saab did not know the 92x Aero engine was the same as a wrx...she said Subarus are Japanese manufactured and Saabs are Swedish.

Holly Hell save me now!
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Old 12-22-2008, 05:35 PM   #2257
sfd1053
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I just got the run around. They said "Get the problem fixed and they may reimburse me". But i have to lay out the money. Both delaers i called on Long Island said they would not fix the issue with out SOA saying they would pay for the fix or me paying for it.
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Old 12-22-2008, 05:49 PM   #2258
blackfang
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Quote:
Originally Posted by sfd1053 View Post
I just got the run around. They said "Get the problem fixed and they may reimburse me". But i have to lay out the money. Both delaers i called on Long Island said they would not fix the issue with out SOA saying they would pay for the fix or me paying for it.
Tell them you want to speak to their supervisor. Here is a good list/routine to go off of.
Quote:
Originally Posted by sajohnson
Don't take no for an answer. If you don't get a firm commitment to pay 100% of the repair cost, keep going up the ladder. Don't waste too much time with any one person. If they can't/won't help you, ask for their immediate supervisor. You might let them know that if they don't commit to paying 100% (preferably in writing) by X date, you will begin notifying:

* The EPA
* Your local Attorney General's office
* The NHTSA
* Consumer's Union (publisher of CR magazine)
* The car magazines
* Every auto related online forum you can find
* Any other group you can think of

The main one might be the EPA. After all, in addition to being a health and safety hazard, raw fuel vapor is a big contributor to smog. That's why many areas of the country have vapor recovery nozzles on gas station pumps.
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Old 12-23-2008, 12:13 AM   #2259
kookoomang
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i havent read all the post(i have a life) but reading some post and trying to figure out the problem, i think when the weather gets too cold, the fuel doesnt get to the engine quickly enough to the engine, if compared to normal temperature. the fuel lines also might be a factor. I think everyone thing is due to the cold affecting the gasoline but im not to sure. I had the same problem today. In NY it was about 30 degrees, i step into my car and started it. I step outside for 10 minutes. I get back inside the car and it smells like fuel or gasoline. I popped the hood and try to spot where its coming from, but the smell of gasoline is so strong i couldnt really spot it. Friend told me it might be lack of oil change. Ironically i think so too, i havent changed the oil for about 6000 miles(miles per day about 18). But if anyone figured out the problem, disregard the post.
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Old 12-23-2008, 03:03 AM   #2260
99 rs
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^^It's not due to lack of oil change. If it is, you have a much much bigger problem than some fuel lines leaking. I skimmed through all 91 pages and didn't really find any pictures other than a few posts way at the beginning. I just did the service on my car.

Finished the fuel line change last Friday. All I can say is what a pain in the ass. If you aren't too good mechanical wise I say don't bother doing this and pay someone to do it.







Start off with getting all of the necessary parts needed including gaskets/coolant.










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Old 12-23-2008, 03:03 AM   #2261
99 rs
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The start with nothing done


Passenger's side of engine bay


Driver's side of engine bay


Start by taking off some stuff around the motor such as the intake and windshield washer bottle


Take off both throttle cables as well as the cover for the accessories




Take off the intercooler along with the brackets that hold it onto the manifold
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Old 12-23-2008, 03:03 AM   #2262
99 rs
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Take off the air box. Note: pictured is a Fram air filter; don't bother with any of the aftermarket ones. OEM is by far the best quality.


Unbolt the manifold coolant overflow tank




On the driver's side of the motor mark your fuel lines and then take them off. The top and middle ones are a pain.


Intercooler off


Parts off so far




Next take off the wiring harness going to the alternator and AC compressor



Last edited by 99 rs; 12-26-2008 at 06:33 PM.
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Old 12-23-2008, 03:04 AM   #2263
99 rs
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You can see one of the hoses that needs changing behind the AC compressor here


Take off the belts and then the alternator


Unbolt the AC compressor bracket (you don't need to unbolt the compressor itself) and swing it out of the way. Note: there is one bolt that is a pain to get to under the manifold. You must use a combination of elbows and extensions to get to it.


All accessories out of the way


Undo the coolant line underneath of the overflow and the big one on top and swing it out of the way


The bottom coolant line


Take off the power steering line


The next few pictures are kind of hard to see what's going on. It's basically just pictures of the manifold bolts you need to take out. You don't have to take off the manifold/TGV bolts thereby saving you money for new gaskets. Only take off the TGV/cylinder head junction. In the pictures they are the bigger bolts; there are four on each side.


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Old 12-23-2008, 03:04 AM   #2264
99 rs
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Undo the engine harness, two plugs on the driver's side, one plug on the passenger's side along with a few things such as the power steering pump sensor, crank sensor etc. Also there are a few coolant lines to take off at the back of the manifold and everything should come free.




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Old 12-23-2008, 03:04 AM   #2265
99 rs
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There is absolutely no play in the shaft at all. I don't race/abuse this car though (ie. drag strip/autocross)






Here you can see two of the lines that need changing


Here is the other one




New vs. old. All they did was shorten the new pipe.
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Old 12-23-2008, 03:05 AM   #2266
99 rs
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We didn't make those marks; they were already there.




It's very simple to put the new line on.




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Old 12-23-2008, 03:05 AM   #2267
99 rs
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Now comes the BIGGEST pissoff of the entire night. Basically what it comes down to is me wasting $200 for absolutely nothing. All of last year, even when it was -41 Celsius, I had no troubles with this car. It was very odd that something would happen at -26 this year. Of course I searched around the forums for gas smell and there was overwhelming evidence that it was this technical service bulletin that was causing the problem. Anytime something is wrong I always check it myself first; this time I just went straight ahead and bought all of the parts needed via advise of the forums. The first thing that got me suspicious is when we took off the manifold there was no gas residue or anything on top of the block in addition to the lines looking like they have never leaked before. After we looked around some more we found the true culprit of the gas smell; the fuel pressure regulator close to cylinder #1. The Philips bolts were almost figure tight. I tightened them and I'm almost certain that would have fixed the problem. So what it comes down to is that I didn't need to take anything apart. I didn't need to buy any parts. All I had to do was tighten two freaking screws which are in plain view on top of the motor. The following are some pictures of the gas residue around the regulator.







Here you can see the leaking one and the good one


So after tightening everything. Installing the new/unnecessary parts anyways because the future buyer of my car will probably want it done, start putting everything back together in reverse order


New gaskets on both sides. Note: don't cheap out on these. They are only $12.






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Old 12-23-2008, 03:06 AM   #2268
99 rs
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Tighten everything up, top off any fluids needed, let it idle up to temperature and make sure nothing is leaking




Needless to say even when it was colder shortly there after there is no fuel smell at all. The problem is gone.


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Old 12-23-2008, 03:20 AM   #2269
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nice car, i never had to take off the a/c compressor or the alternator or even touch a belt when i did my car though...
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Old 12-23-2008, 03:27 AM   #2270
99 rs
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I am still using the 99 AC Compressor/lines. The AC lines were in the way of the manifold coming off. If those lines aren't in the way then you're right; there is no need to take off the alternator or AC compressor.
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Old 12-23-2008, 12:18 PM   #2271
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Quote:
Originally Posted by goob_os101 View Post
Saab said the same thing to me, but I am still taking the 92x in to the dealer and I am going to fight like hell to get them to push for full payment. At least Subaru acknowledges the problem exists. The person I talked to at Saab did not know the 92x Aero engine was the same as a wrx...she said Subarus are Japanese manufactured and Saabs are Swedish.

Holly Hell save me now!
There is no Subaru TSB about fuel leakage for any 2005 Subaru.
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Old 12-23-2008, 12:36 PM   #2272
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The dealership I talked to said they know the issue and have done many repairs already.
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Old 12-23-2008, 12:40 PM   #2273
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Quote:
Originally Posted by goob_os101 View Post
The dealership I talked to said they know the issue and have done many repairs already.
There's no official fix for the 03+ WRX and any fuel leak. There's no revised fuel rail and hose as they have it already. So, if there really is a leak, it is due to some other issue. Smelling fuel is not a diagnosis. You need to see if it is, in fact, leaking fuel and if so, from where.
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Old 12-23-2008, 12:51 PM   #2274
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i really reall yreally wish i could get mine fixed. the smell is so overwhelming sometimes. it never gets cold rarely below 35 here and i almost feel like im going to faint from the smell sometimes

what exactly can i do in order to get SOA to pay for it?
i dont want to go to a dealership and tell them this and have to front the 6 or $700 repair bill on my own. thats alot of money

to those of you that have had it fixed at no charge, what did yall do to make that possible?
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Old 12-23-2008, 01:00 PM   #2275
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99rs - Great write up, thanks for posting it.

dm
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