Welcome to the North American Subaru Impreza Owners Club Monday August 21, 2017
Home Forums WikiNASIOC Products Store Modifications Upgrade Garage
Go Back   NASIOC > NASIOC General > Warranty Issues & SOA Problems

Welcome to NASIOC - The world's largest online community for Subaru enthusiasts!
Welcome to the NASIOC.com Subaru forum.

You are currently viewing our forum as a guest, which gives you limited access to view most discussions and access our other features. By joining our community, free of charge, you will have access to post topics, communicate privately with other members (PM), respond to polls, upload content and access many other special features. Registration is free, fast and simple, so please join our community today!

If you have any problems with the registration process or your account login, please contact us.
* Registered users of the site do not see these ads. 
Thread Tools Display Modes
Prev Previous Post   Next Post Next
Old 10-05-2011, 10:32 PM   #1
Scooby Newbie
Member#: 263792
Join Date: Nov 2010
Chapter/Region: BAIC
2011 WRX

Default 2011 WRX misfires, Subaru says my 5w-40 is the issue

Anyone ever have the dealer and Subaru tell them that Shell Rotella 5w-40 wasn't an acceptable oil?

Here's the story: CEL comes on at the end of August while I'm half way through a 250 mile trip. It came on right after I bought gas, obviously engine was hot, but I wasn't going to be home to my code reader for another 4 days because I was camping. Made a few short drives from the campsite, the CEL turns off by itself. I think okay no big deal, maybe it was a loose gas cap.

Fast forward two weeks: my wife is driving the car, CEL comes back on, she takes it to the dealer we bought it from. It was a Friday afternoon and he says, "Well, I pulled the codes and cleared them, but we're not going to fix it today, so call me if it happens again." He told my wife that he pulled misfire codes, but I don't know exactly which ones.

Fast forward another two weeks or so: the CEL comes back on. This time, I pull the codes, sure enough: misfires on all for cylinders P0301, P0302, P0303, and P0304. I call the service guy back at the first dealer and leave him a message, he doesn't call me back. I start calling other dealers. Finally make an appointment for Monday 10/3.

So I bring the car in on Monday, they verify the codes but there's no obvious problem. They clear the code and drive it around a bit. Fortunately, they're able to get it act up again and record some data that they send off to Subaru. The dealer tech tells me that the next step is to go deeper and to pull the valve covers and start poking around but that Subaru won't authorize the repair. He says that I need to authorize the repair and basically take responsibility for the fact that I might have been abusing the car. Not exactly an awesome way to treat customers. But he assures me that once they get in there and see that there's nothing unreasonably out of the ordinary, Subaru will authorize and cover the repair.

Not feeling like I had any choice, and knowing that I haven't abused the car in anyway, I authorize the dealer to proceed and leave the car there.

Today, the dealer calls me and says, "Subaru called us back after analyzing the data stream and said don't do anything until you put proper oil in it. We flushed the engine, put 5w-30 in, and put a few miles on the car and haven't seen any issues." Fine. Great.

But here's where I start to get annoyed. The dealer wants to charge me $110 for the oil change to a "proper" oil. But last time I checked the car manual, 5w-40 is an approved weight and of course the Shell Rotella is generally well-respected here on the forums. I don't think I should be paying out of pocket to hunt down a problem in a car filled with an approved fluid, and frankly, I shouldn't have had to assume any responsibility at any point when the car has such low mileage and zero after market parts.

The car has roughly 11k miles on it. It's bone stock. I do the maintenance myself and have copies of receipts for oil and oil filters. I will grant that I may be a bit paranoid on the oil changes, having done the first at 3500 and the second at 8500 (I'm sure the peanut gallery will tell me that changing the oil too soon has caused irreparable damage).

Thoughts? I hate to start another "Oil Thread" having read through so many of them before choosing the Rotella and knowing just how vicious they can get.
aserr is offline   Reply With Quote

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
I hate to say it, but my cousin is the awesomest OriginalSin Off-Topic 40 12-12-2011 12:40 PM
My 2011 WRX And A Couple Other Subies Enjoying The Snow Paul_09Rex Member's Car Gallery 22 11-30-2010 01:08 PM
my stock map says my car is AT, is this an issue? MAtwal Engine Management & Tuning 5 01-19-2010 12:48 AM
Versus said my car is the least JDM looking Subaru, how can I make it look more JDM? JDM addict Member's Car Gallery 130 09-16-2005 08:08 PM
Rainy Subaru antics, why my car is the bomb! Bankheist General Forum Archive 3 10-27-2000 05:53 AM

All times are GMT -4. The time now is 02:31 PM.

Powered by vBulletin® Version 3.7.0
Copyright ©2000 - 2017, Jelsoft Enterprises Ltd.
Powered by Searchlight © 2017 Axivo Inc.
Copyright ©1999 - 2017, North American Subaru Impreza Owners Club, Inc.