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Old 04-29-2012, 02:30 AM   #1
jeisen
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who dat be dat was?

Default Rally Sport Direct negative review

I ordered a set of Muteki wheel locks from Rally Sport Direct about a week ago and went to have them installed today. The tire shop opened the package and when they went to thread one on by hand, they informed me that I had been sold the wrong pitch. I put them back in the packaging and called up Rally Sport Direct. I explained that I used the vehicle filter tool on their site which led me to the wrong size for my car.

Here is a screen shot of what I saw when I ordered:


You can clearly see that the 2011 WRX is listed in the filter, yet I was incorrectly led to believe that 12x1.5 is the proper size in the tool. I tried to explain to Rallysportdirect's customer service that there is an error in their site, and was told that it was my fault and since the package was opened, I was screwed.

If anyone is ordering anything from www.Rallysportdirect.com, you better do your own research, because they really don't care if they provide you with bad information on their site.
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Old 04-29-2012, 04:18 PM   #2
25rsti
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That's pretty bad.

I've always been treated good by them, though I never had a problem like this.
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Old 04-29-2012, 08:35 PM   #3
Drewbie
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Quote:
Originally Posted by jeisen View Post

If anyone is ordering anything from www.Rallysportdirect.com, you better do your own research, because they really don't care if they provide you with bad information on their site.
Question, why wouldn't you do your own research anyways?
Kinda like.. Measure twice, cut once kinda thing??

I'm sure they will take care of you and make things right.
Sure it may not be convenient, but aside from there policy of not offering discounts with large group orders, (and them being local and I have to pay sales tax lol)
They have so far been very good to deal with.
They even offered to return a part I didn't even buy from them and trade me for something I need.

Before ya go bad mouthing a person, or vendor, give them a chance to make things right..
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Old 04-29-2012, 08:58 PM   #4
jeisen
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who dat be dat was?

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Quote:
Originally Posted by Drewbie View Post
Question, why wouldn't you do your own research anyways?
Kinda like.. Measure twice, cut once kinda thing??

I'm sure they will take care of you and make things right.
Sure it may not be convenient, but aside from there policy of not offering discounts with large group orders, (and them being local and I have to pay sales tax lol)
They have so far been very good to deal with.
They even offered to return a part I didn't even buy from them and trade me for something I need.

Before ya go bad mouthing a person, or vendor, give them a chance to make things right..
The reason that I bought them without doing further research is because their site's filter said they were correct. I hope that they do change their mind and take care of me as I have bought things from them in the past. I did give them a chance to make things right by sending them the screenshot before making this post and I was told that because they are open I am SOL.

Apparently, I am not the first person to have this problem:

Quote:
Originally Posted by 2011_wrx View Post
I didn't want to have to post this, but I had a very poor experience with Rallysport direct. I purchased a set of lug nuts from them without realizing that the car selector at the top does not narrow down the Wheels and Accessories page. I found the black closed end lugs that I wanted and placed the order. When I received them, I took them out to my car, sliced the package open, removed 2 of the old lugs, looked down and noticed the package said 1.5 and not 1.25. Easy mistake, no big deal since I didn't attempt to put them on, but they are refusing to let me return them due to them being a racing product. I have never dealt with a company refusing any kind of return like this. All I wanted was the correct lugs. I was going to place an order for sway bars, end links and springs this week, but I will be doing that with another company. Its a shame, my first order from them went extremely smooth. The zero return policy is not acceptable to me though. Their website states we are not happy unless you are happy. That is not the case though.

http://forums.nasioc.com/forums/show...&postcount=255

Instead of going and fixing their site when the issue first came about, they continue to turn a problem with their software into their customer's problem. I wonder how many customers will have to suffer before this issue is considered the company's problem.
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Old 04-29-2012, 10:52 PM   #5
Drewbie
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Try calling and speaking with a manager there. Explain that you used the filter and it led you wrong. Also explain that there was a previous customer who had the exact same problem. And that they had opportunity to fix the website.

If your calm and respectful, I see no reason why they would refuse the refund.
A loyal customer is worth a set of lug nuts..

Keep in mind though you may be a disgruntled customer, your approach as to how you handle the situation, is key. Give them a call, ask to speak with Matt. And calmly explain everything BEFORE you ask for a exchange or refund.. Then, when you have explained everything, ask if there is anything he can do to help you out..
(people are more inclined to "help someone" with situations they can control. Your more likely to get a result you are happy with as opposed to asking to return something that didn't work out.)
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Old 05-01-2012, 07:29 PM   #6
RallySport Direct
NASIOC Storefront Vendor
Vendor Sales Rating: (95)
 
Member#: 33174
Join Date: Feb 2003
Chapter/Region: RMIC
Location: Salt Lake City Utah
Vehicle:
We are Open Late!
888-457-2559 Every day!

Default

Jeisen,
We apologize for the confusion when using the website. On each product page there is a confirmed applications list on the lower left hand side of the page which will display a list of the vehicles it has been confirmed to fit. For some parts such as; seats, wheels, steering wheels, lug nuts, etc. they are considered a universal product because they can be used for an exponential number of vehicles. For this reason we list these items as universal products and list the following disclosure under the confirmed applications section…



Having the vehicle filter on will not filter out universal products because a lot of these items can be made to fit. However when the vehicle filter is active and a certain category is selected, such as lug nuts, wheels, seats, etc., there is a disclosure located in the top header informing the customer that the section they are viewing will show products that fit the filter, as well as universal products. Please see the below picture….

"Note: You currently have a custom vehicle filter enabled. The category you are viewing will show products that fit this filter, as well as universal products. For more detailed information please view the “Confirmed Applications” area on the product page. (clear your Vehicle Filter)"



We try our best to disclose and inform the customer of what is being purchased so you know exactly what you are getting. We understand that there are not many things more frustrating than getting excited over a part that you just ordered, waiting for it to arrive like it’s Christmas Eve and then realizing that it does not fit or the wrong part was ordered. If at any time we confirm fitment for a part on a certain vehicle and it is wrong we will remedy the situation 100%. Although if it is not confirmed and the package has been opened or the product installed we are limited to what we can do. Due to the dangerous and stressful nature of racing and performance vehicles, no returns will be accepted on opened, installed, or otherwise used products. This is for the safety of each customer we have the privilege of dealing with and ourselves.

Jeisen we are aware of your situation and we hope that you don’t feel that you are just another drop in the bucket, but we do have these disclosures in place for a reason. Please contact us again and I will see what we can do. I cannot promise that we will be able to accept the return, but perhaps there is another way we can remedy the situation.
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Old 10-30-2013, 07:41 PM   #7
efffie
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Their policy states they will not accept open boxes I orser brakes from them the wr9ng brakes came in the box (which I had opened) and they sent out thw correct brakes for me not too bad of customers service
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Old 10-30-2013, 08:16 PM   #8
RallySport Direct
NASIOC Storefront Vendor
Vendor Sales Rating: (95)
 
Member#: 33174
Join Date: Feb 2003
Chapter/Region: RMIC
Location: Salt Lake City Utah
Vehicle:
We are Open Late!
888-457-2559 Every day!

Default

If there is a packaging issue, we will fully correct it for you

Also we are now implementing the RallySportDirect Guarantee on many lines. This guarantee is quite simple, if you dont like the product withing 30 days of buying it. Return it for a full refund

Kirill
RallySportDirect.com
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Old 07-30-2015, 02:28 PM   #9
winjury
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Quote:
Originally Posted by RallySport Direct View Post
If there is a packaging issue, we will fully correct it for you

Also we are now implementing the RallySportDirect Guarantee on many lines. This guarantee is quite simple, if you dont like the product withing 30 days of buying it. Return it for a full refund

Kirill
RallySportDirect.com
Ya this ^ is not true. I have experienced this first hand. Their "full refund" is about 20% south of "full". I would advise you to take your business elsewhere because Rallydirect operates as if they don't care about their customers but only the $$$.
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Old 07-30-2015, 03:24 PM   #10
RallySport Direct
NASIOC Storefront Vendor
Vendor Sales Rating: (95)
 
Member#: 33174
Join Date: Feb 2003
Chapter/Region: RMIC
Location: Salt Lake City Utah
Vehicle:
We are Open Late!
888-457-2559 Every day!

Default

Quote:
Originally Posted by winjury View Post
Ya this ^ is not true. I have experienced this first hand. Their "full refund" is about 20% south of "full". I would advise you to take your business elsewhere because Rallydirect operates as if they don't care about their customers but only the $$$.

I am sorry to hear that you were not happy with us, was there a situation that we miss-packed something sent it to you and did not either correct it or refund you in full? If so that is definitely not in our policies. If you can PM me the details of your packaging issue I would be happy to look into it for you.

Thanks,

Jeff
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Old 09-21-2017, 05:46 AM   #11
PDXREALTOR
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Member#: 468393
Join Date: May 2017
Location: PDX OREGON
Vehicle:
2017 STI

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Rally Sport just did the same thing to me. I had the filter going and even had the right part in the cart but I got the wrong part shipped to me.

Even the email receipt, which I reviewed, did not state the model year part. Point is when I double checked my order via my receipt there was nothing but a long manufacturer part number of which meant nothing to me.

They admitted their system glitched then backtracked on me and said I'd need to pay shipping and even then it would be an "exception".

In the same order they also sent my a completely beat up billet/aluminum part. They told me they'd have to contact the supplier about it. WTF? I was expecting something like 'we're so sorry this happened and apologize if this holds you up. Here's a label for return and we'll get a replacement out to you right away.

Oddly enough I got the below speech from them a few days prior to this order mishap. I will preface this by saying I've ordered almost all of my parts from them to this point and they were always happy to work out some price breaks. Props to them for that.

But, as it goes in life you can do 1000 good things but people only remember the bad.



Quote:
Hello. How may I help you?
mattMODEL # PER1 PSP-INT-401RD
Hi - best what is the best price on that product you can do for me today?
Megan L.269.10
mattNormally you guys hook me up with discounts. I've bought a lot! Not on this one? WHy?
Megan L.Currently there is not any discount on the Perrin products that can be offered. If price is the only thing that matters to you when shopping then maybe we aren't the best fit on that side of things. Sadly we can't always discount
matt1:29 pm wow. you dont' offer anything but products shipped. Considering all the money I've spent I would think the attitude could be kept to yourself. FWIW the item is on Amazon for much less, with faster shipping, and as of now better customer service.
Right fit? lol... Rally Sport sucks. Heather must have been stoned. Yes they gave me some discounts, yes I spent thousands. I also educated more than half the customer service reps on the phone about the parts they were selling me. They sounded just plain too stoned to get the words out of their mouths. (got nothing against weed BTW - just saying).

Just spent another 3500.00 plus on turbo, FMIC, and some other goodies and they lost out on that. All over not paying for return shipping on a part they mistakenly shipped me, and not promptly replacing the beat up aluminum part of which I sent them pictures of.

Here is their first response about the wrong item they shipped me -

Quote:
I’m sorry to hear that you received the incorrect gauge cluster in your shipment, this is something we never want to hear. I did look up the order and saw that the one for the 08-14 was actually on the order and not the correct one for your car. I do see that you had the 2017 STi in your vehicle in the filter when you went through check out as well. For our knowledge, and to make the site better, when you happened upon this cluster was it from a google search or was it from a " suggest items" on our site? Please let us know so we can get that fixed asap and we will also work on getting that wrong part back from you!
Then they informed I would need to pay shipping back to them.

These days it's all about customer service. There's too many others for companies like Rally Sport Direct to coast like this. They won't last. As in my case, several good transactions, one small bad one handled like crap is all it takes for word to spread.

It was nice knowing you Rally Sport Direct. Here's a big bump from me to you about my experience with your service.
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Old 09-21-2017, 01:17 PM   #12
RallySport Direct
NASIOC Storefront Vendor
Vendor Sales Rating: (95)
 
Member#: 33174
Join Date: Feb 2003
Chapter/Region: RMIC
Location: Salt Lake City Utah
Vehicle:
We are Open Late!
888-457-2559 Every day!

Default

Quote:
Originally Posted by PDXREALTOR View Post
Rally Sport just did the same thing to me. I had the filter going and even had the right part in the cart but I got the wrong part shipped to me.

Even the email receipt, which I reviewed, did not state the model year part. Point is when I double checked my order via my receipt there was nothing but a long manufacturer part number of which meant nothing to me.

They admitted their system glitched then backtracked on me and said I'd need to pay shipping and even then it would be an "exception".

In the same order they also sent my a completely beat up billet/aluminum part. They told me they'd have to contact the supplier about it. WTF? I was expecting something like 'we're so sorry this happened and apologize if this holds you up. Here's a label for return and we'll get a replacement out to you right away.

Oddly enough I got the below speech from them a few days prior to this order mishap. I will preface this by saying I've ordered almost all of my parts from them to this point and they were always happy to work out some price breaks. Props to them for that.

But, as it goes in life you can do 1000 good things but people only remember the bad.





Right fit? lol... Rally Sport sucks. Heather must have been stoned. Yes they gave me some discounts, yes I spent thousands. I also educated more than half the customer service reps on the phone about the parts they were selling me. They sounded just plain too stoned to get the words out of their mouths. (got nothing against weed BTW - just saying).

Just spent another 3500.00 plus on turbo, FMIC, and some other goodies and they lost out on that. All over not paying for return shipping on a part they mistakenly shipped me, and not promptly replacing the beat up aluminum part of which I sent them pictures of.

Here is their first response about the wrong item they shipped me -



Then they informed I would need to pay shipping back to them.

These days it's all about customer service. There's too many others for companies like Rally Sport Direct to coast like this. They won't last. As in my case, several good transactions, one small bad one handled like crap is all it takes for word to spread.

It was nice knowing you Rally Sport Direct. Here's a big bump from me to you about my experience with your service.
Hey Matt,

I was able to look into this given the information you’ve posted, and at the time your order was placed there was a vehicle in the filter that did not match the part ordered. During the checkout process we have a few messages that warn of the fitment error. The order was placed anyway, we shipped promptly and you received what was ordered. Once the customer service department contacted they followed standard procedures to determine if the site was at error to which is was found that the part ordered was the part received and the website functioned as it has for quite some time as we have not made updates to the messages displayed at check out or on product pages close to the time of your order. You insisted that error was not on your part and threatened a charge back almost immediately after the customer service team replied with their findings and were not willing to work with us.

We are sorry that our standard procedures weren’t what was expected however there wasn’t a willingness from the beginning to let us investigate and fix the issue.

I’ve attached screen shots of the checkout process for any customer ordering a part that wouldn’t match the vehicle in the filter, as well as our conversation with you.







-Mike
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Old 09-21-2017, 01:35 PM   #13
PDXREALTOR
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Join Date: May 2017
Location: PDX OREGON
Vehicle:
2017 STI

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Incorrect Mike, my vehicle filter was on but more importantly, as I've told you, I am positive the right product was in the cart and ordered.

I too have screen shots and pictures of damaged merchandise and receipts with no product data.

After a bit of searching around you, rally sport direct, have tons of people with complaints, some similar, and who will no longer shop with you.

Even this response is an example of your bad customer service.

Damaged merchandise -


Screen shot of my email receipt, which I reviewed. However notice the gauge pod says nothing about model year. It does not give any indication any normal customer would find helpful in identifying that the wrong part was added to his/her cart and ordered.


For kicks I decided to pull up Rally Sport Direct's web page right now. I have not visited since this debacle. Look what shows up in the upper right hand corner! My vehicle filter is still there and is correct.



This could have been so easily resolved and you could have re-coupled your cost to ship back the merchandise you mistakenly shipped me as I likely would have ordered all of the recent upgrades I did (over 3500.00) from you, but you chose to d*cks about it and insisted I pay the shipping back for your mistake.

I don't have patience for being accused of being wrong when I know with 110% certainty I am right.

Last edited by PDXREALTOR; 09-21-2017 at 02:09 PM. Reason: Add pictures
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Old 11-06-2017, 09:08 PM   #14
djay2x0
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OBP / UGM

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They just seem like a **** company, I wont be buying from them again.
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Old 11-07-2017, 05:17 PM   #15
PDXREALTOR
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Join Date: May 2017
Location: PDX OREGON
Vehicle:
2017 STI

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Geoff at Cyngus Performance-

call him up and he will talk your ear off. Very knowledgeable guy and has great prices. I just spent around 5k on parts from him.
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