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Old 10-11-2017, 08:28 AM   #1
Skylab
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Default VW extends its 6-yr/72K mi warranty to all 2018 models

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So you’re out and about on the weekend, enjoying the start of fall by cruising along a wonderful country drive. You have no cares, except maybe whether or not to go apple picking. Then suddenly something snaps. A thing breaks. And the next thing you know, instead of dinner at your favorite rustic inn, your Sunday ends with a tow to the nearest dealership and a bag of fast food.

If you were driving a 2018 VW, at least you’d be covered by a good warranty. As of today, the automaker has added its 6-year or 72,000-mile bumper-to-bumper protection to all models. Previously, the warranty was only available on the Atlas and Tiguan crossovers.


The move effectively doubles its coverage period for all cars starting with the 2018 model year. It’s also fully transferrable to subsequent owners throughout the duration of the warranty.

The longer warranty originally only covered the 2018 Atlas and Tiguan SUVs.

“Volkswagen has begun to grow again in America, and buyers have welcomed the Atlas and Tiguan into their homes,” said Derrick Hatami, Executive Vice President, Sales and Marketing for Volkswagen of America. “Expanding this warranty beyond those two models gives our dealers another compelling argument for the rest of our lineup, and we believe it will lead to a reduced overall cost of ownership for buyers.”

The warranty is bumper-to-bumper, and as such includes coverage pretty much everything, from engines to transmissions, all-wheel-drive systems, and electronics. As a result, VW’s new warranty stacks up favorably against most currently available: Hyundai, Kia and Mitsubishi offer longer powertrain coverage (10-year/100,000-miles), but their bumper-to-bumper coverage is shorter at 5-years/60,000-miles.

Also, Hyundai and Kia coverage will only partially transfer if you sell your car; Mistsubishi matches VeeDub as a fully transferable warranty. Most other brands (Fiat-Chrysler, Ford, Honda, Subaru, Toyota, GM, Mazda) offer 3-years and 36,000-miles for bumper-to-bumper, with 5-year/60,000-mile powertrain coverage.
(Almost old news, but I just heard about it)

http://www.nydailynews.com/autos/new...icle-1.3536339
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Old 10-11-2017, 11:25 AM   #2
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if I'm out driving my 2018 whatevertheheck and something breaks, even if it's covered by warranty, I'm going to be pissed.

However, with VW quality apparently going up in recent years, plus the increase of the bumper to bumper warranty, I might actually look at something they have to offer, assuming they offer something I want (they currently don't, and it's not likely that they will, I'm a picky SOB).
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Old 10-11-2017, 01:26 PM   #3
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I think it is a smart move by VW. Right or wrong the stigma with VW as to keep them until the bumper to bumper warranty runs out then dump them because they are unreliable and expensive to fix.

I was very impressed with the overall build quality and reliability of my Golf R and would buy another VW again, especially with this warranty.

All of this said, a warranty is only as good as the service you get, and the company needs to stand by the warranty. As I have observed with Hyundai/Kia, they tend to fight you tooth and nail on warranty claims thus really watering down the 10yr 100K mile marketing advantage on the powertrain.
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Old 10-11-2017, 01:36 PM   #4
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Originally Posted by thill View Post
I think it is a smart move by VW. Right or wrong the stigma with VW as to keep them until the bumper to bumper warranty runs out then dump them because they are unreliable and expensive to fix.

I was very impressed with the overall build quality and reliability of my Golf R and would buy another VW again, especially with this warranty.

All of this said, a warranty is only as good as the service you get, and the company needs to stand by the warranty. As I have observed with Hyundai/Kia, they tend to fight you tooth and nail on warranty claims thus really watering down the 10yr 100K mile marketing advantage on the powertrain.


A previous District Manager of ours used to work at Hyundai(dealership I believe. Not corporate) and said to make sure to read the fine print on Hyundai's 10/100K warranty........
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Old 10-11-2017, 01:45 PM   #5
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Originally Posted by JustyWRC View Post
A previous District Manager of ours used to work at Hyundai(dealership I believe. Not corporate) and said to make sure to read the fine print on Hyundai's 10/100K warranty........
My neighbor has a Hyundai Santa Fe that had catastrophic engine failure. Hyundai Corporate denied his engine replacement (car had under 40K miles on it) because he was not getting his oil changed at a Hyundai dealer. Not kidding. He had receipts from the local oil change place in town and showed he changed his oil at the required intervals. They flat out told him they would not pay a penny and even after he threatened lawyers. He caved, and get this, paid like $5K+ to have Hyundai replace the engine.

This was a year ago. I sent him the Hyundai/Kia massive recall for engine failures that was disclosed this year and he has engaged a lawyer to sue them.

He is not the only one to experience this type of thing from people I know from Kia/Hyundai. I know when I briefly owned a Hyundai they had zero interest in addressing fit and finish issues and some rattles (car had less than 2K miles). Not kidding, the service tech I rode in the car with to point out the rattles said "well it is a Hyundai"... Ugh...
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Old 10-11-2017, 03:15 PM   #6
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Originally Posted by Sid03SVT View Post
if I'm out driving my 2018 whatevertheheck and something breaks, even if it's covered by warranty, I'm going to be pissed.
primary reason I sold my '08 MCS. Multiple engine rebuilds, HPFP failure, etc all in the first year of ownership... Glad I didn't have to pay anything, but still takes time out of the day to get to the dealer and all that garbage. At the time, the closest dealer was 45 mins to an hour each way...

I've been liking what I've been hearing about the reliability on the R's... this warranty is making that even more attractive, although I would like to eek 10 years out of my next car.
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Old 10-11-2017, 08:18 PM   #7
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Originally Posted by thill View Post
My neighbor has a Hyundai Santa Fe that had catastrophic engine failure. Hyundai Corporate denied his engine replacement (car had under 40K miles on it) because he was not getting his oil changed at a Hyundai dealer. Not kidding. He had receipts from the local oil change place in town and showed he changed his oil at the required intervals. They flat out told him they would not pay a penny and even after he threatened lawyers. He caved, and get this, paid like $5K+ to have Hyundai replace the engine.

This was a year ago. I sent him the Hyundai/Kia massive recall for engine failures that was disclosed this year and he has engaged a lawyer to sue them.

He is not the only one to experience this type of thing from people I know from Kia/Hyundai. I know when I briefly owned a Hyundai they had zero interest in addressing fit and finish issues and some rattles (car had less than 2K miles). Not kidding, the service tech I rode in the car with to point out the rattles said "well it is a Hyundai"... Ugh...

I didn't mention that particular fact cause it was YEARS ago he told me that. Didn't know if it had changed since then. Apparently not.


BUT!!! I wouldn't have a problem getting my oil changed at the dealer for a 10/100K.


Read the fine print.
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Old 10-12-2017, 02:52 AM   #8
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Quote:
Originally Posted by thill View Post
My neighbor has a Hyundai Santa Fe that had catastrophic engine failure. Hyundai Corporate denied his engine replacement (car had under 40K miles on it) because he was not getting his oil changed at a Hyundai dealer. Not kidding. He had receipts from the local oil change place in town and showed he changed his oil at the required intervals. They flat out told him they would not pay a penny and even after he threatened lawyers. He caved, and get this, paid like $5K+ to have Hyundai replace the engine.

This was a year ago. I sent him the Hyundai/Kia massive recall for engine failures that was disclosed this year and he has engaged a lawyer to sue them.

He is not the only one to experience this type of thing from people I know from Kia/Hyundai. I know when I briefly owned a Hyundai they had zero interest in addressing fit and finish issues and some rattles (car had less than 2K miles). Not kidding, the service tech I rode in the car with to point out the rattles said "well it is a Hyundai"... Ugh...
Um, yeah. Hyundai can't deny that if he has proof as there was a law put in place over 12 years ago to protect people who have their cars oil changed somewhere else other than the dealer. I think Jiffy Lube helped in leading that lawsuit.
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Old 10-12-2017, 12:26 PM   #9
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Originally Posted by thill View Post
All of this said, a warranty is only as good as the service you get, and the company needs to stand by the warranty. As I have observed with Hyundai/Kia, they tend to fight you tooth and nail on warranty claims thus really watering down the 10yr 100K mile marketing advantage on the powertrain.
I've had zero issues with warranty claims on my Hyundai. I haven't had a catestrophic engine failure but did have a relatively big drivetrain repair and they fixed it without question. They even fixed some minor stuff that was no big deal for me but figured it was under warranty, why not. I didn't even buy the car from the dealer that did the warranty work.

I'm sure a huge impact on warranty claims has to do with certain dealers on how they do business with customers and their relationship with corporate, no matter the manufacturer.

My Dad had an issue with a leak on his Dodge van years ago and the local dealer did nothing and even charged him a diagnosis fee even after explaining to them the leak happens when the engine is cold. He took it to another dealer (in another state) and they fixed it with no issues because they actually listened to when the leak happens. He went back to the other dealer and got his money back and never went there again.
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Old 10-12-2017, 12:35 PM   #10
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Read about this a week ago. Extra incentive for those people who’ve been waiting years and years for a new turbo 5 door Subaru.
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Old 10-12-2017, 12:43 PM   #11
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Originally Posted by subyski View Post
I've had zero issues with warranty claims on my Hyundai. I haven't had a catestrophic engine failure but did have a relatively big drivetrain repair and they fixed it without question. They even fixed some minor stuff that was no big deal for me but figured it was under warranty, why not. I didn't even buy the car from the dealer that did the warranty work.

I'm sure a huge impact on warranty claims has to do with certain dealers on how they do business with customers and their relationship with corporate, no matter the manufacturer.

My Dad had an issue with a leak on his Dodge van years ago and the local dealer did nothing and even charged him a diagnosis fee even after explaining to them the leak happens when the engine is cold. He took it to another dealer (in another state) and they fixed it with no issues because they actually listened to when the leak happens. He went back to the other dealer and got his money back and never went there again.
Your right it starts with the dealer. My parents own a Tucson and love it. 5 years and 70K+ miles and great service. But they only get it serviced at the dealer.

The friend I referenced was very clear that he was dealing with Hyundai Corporate and the dealer said there was nothing they could do.

After the recall announcement I doubt Hyundai can deny warranty claims very easily anymore for affected engines as any lawyer can point to the defect and recall and win that battle..
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Old 10-12-2017, 01:28 PM   #12
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Originally Posted by godfather2112 View Post
Um, yeah. Hyundai can't deny that if he has proof as there was a law put in place over 12 years ago to protect people who have their cars oil changed somewhere else other than the dealer. I think Jiffy Lube helped in leading that lawsuit.
That would override a signed "contract"? Pretty straight forward to me if it says "We'll give you XXX warranty if you do all your maintenance at an authorized dealer"...
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Old 10-12-2017, 01:56 PM   #13
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That would override a signed "contract"? Pretty straight forward to me if it says "We'll give you XXX warranty if you do all your maintenance at an authorized dealer"...
There are plenty of examples of statements in contracts that violate public policy, and those statements are not legally valid, but whether or not the company tries to enforce them is another matter. I'd venture to say that when a contract might be voided based on a ruling that may, or may not apply to a particular contract (not cut-and-dry on how to apply one ruling to another), the manufacturer will er on the side of enforcing it, and hoping the consumer won't file legal charges.
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Old 10-12-2017, 02:11 PM   #14
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Read about this a week ago. Extra incentive for those people who’ve been waiting years and years for a new turbo 5 door Subaru.
Picked it up less than 2 weeks ago, ending 18 years of continuous Subaru ownership.
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Old 10-12-2017, 02:53 PM   #15
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I'm not sure where people get the idea that VW is improving reliability. Their long term (i.e., 3 year in service) reliability continues to remain well below the industry average and Audi continues to slip.

http://www.jdpower.com/press-release...dability-study
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Old 10-12-2017, 02:57 PM   #16
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I can get a GTI with a 6 year bumper to bumper warranty.. LOL... It just keeps getting better. No reason to NOT buy one.
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Old 10-12-2017, 03:05 PM   #17
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I'm not sure where people get the idea that VW is improving reliability. Their long term (i.e., 3 year in service) reliability continues to remain well below the industry average and Audi continues to slip.

http://www.jdpower.com/press-release...dability-study
Below industry average, yet improving. For example... 2008, VW had 253 problems per 100 cars and was 6th from the last... Contrast that with the information you linked... Hell, they're currently tied with Subaru...
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Old 10-12-2017, 03:41 PM   #18
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Below industry average, yet improving. For example... 2008, VW had 253 problems per 100 cars and was 6th from the last... Contrast that with the information you linked... Hell, they're currently tied with Subaru...
Better than Mazda and Acura...
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Old 10-12-2017, 04:01 PM   #19
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Below industry average, yet improving. For example... 2008, VW had 253 problems per 100 cars and was 6th from the last... Contrast that with the information you linked... Hell, they're currently tied with Subaru...
Some of this comes down to models too. MK7 GTI/R has been out for awhile now and proven to be quite reliable from what I have seen.

Would be more concerned with a brand new model using new engine, etc.
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Old 10-12-2017, 04:04 PM   #20
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16 months into my Golf R ownership I have yet to visit a dealer for anything and haven't even had any rattles or little things to self-fix that I typically do to all my new cars. This car is built like a rock and that last time I can remember owning a car put together this well is my 1993 Toyota MR2 Turbo which was when Toyota was on top of it's game.
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Old 10-12-2017, 06:18 PM   #21
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Picked it up less than 2 weeks ago, ending 18 years of continuous Subaru ownership.
R, GTi?
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Old 10-12-2017, 08:10 PM   #22
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Good move.

My wife's German made Passat 1.8t was the biggest POS we've ever owned--and it only had a 2-year BTB warranty.

As it happens, that is when EVERYTHING started going to ****e--and was stupid expensive to fix.
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Old 10-13-2017, 02:04 PM   #23
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R, GTi?
Alltrack. Not a high powered turbocharged model to be sure, but turbo and 5 door none the less... and Manual. I was a hair's width from buying an R though... damn my practical mind! If VW decides to make a GTi or R version of the Sportwagen or Alltrack, it will be hard not to trade mine in for one.
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Old 10-13-2017, 02:38 PM   #24
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As the owner of a 13 year old WRX wagon that makes a Golf Sportwagon a much better option. If anything were to happen to the Subaru, of course. An R or GTI wagon would get my attention a little sooner...
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Old 10-13-2017, 04:59 PM   #25
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I'm not sure where people get the idea that VW is improving reliability. Their long term (i.e., 3 year in service) reliability continues to remain well below the industry average and Audi continues to slip.

http://www.jdpower.com/press-release...dability-study
I have owned pretty much every platform of the latest VW's starting with the MKII and they were absolute nightmares out of warranty. This is a great move on their part to extend the warranty but I still wouldn't buy one. I almost (dodged a bullet there) got a 6 speed MK7 GTI when they came out....ooooofff their resale value absolutely plummeted after the diesel scandal and they love to eat turbos and clutches for lunch till this day.
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