To Rota attack owners please read

rota wheels wrx · 01-31-2003, 12:32 PM

There are actually three attack versions. One is the first batch of attack wheels with a cavity at the back of the spoke and one with a cavity but with a thicker spoke cross section and one without a cavity at the back of the spoke.

THe one with the cavity has been tested with the JWL/VIA standard of 505kg for 5x100 PCD. These is the standard set by the Vehicle Inspection Authority of Japan for our Subaru.

The other 2 version has been tested to 5x114.3 and 5x120 PCD and is tested to more than 690 kg per wheel . These is more than adequate for our Subaru as this is already van and light truck capable.

Contrary to what others are saying, these wheels are not poorly casted. We have gotten hold of the first attack wheel that failed and the grain structure, aluminum composition, Heat treatment properties are all OK.

The wheels have been repeatedly tested with a cornering fatigue test machine simulating continuos cornering for prolonged periods of time.

For those with the first batch of wheels produced during April 2002, if you feel uncomfortable with your wheels, we will gladly replace them with the newer batch.

The way to check is to remove your wheels and see if there is a cavity at the back of the spoke. If you have a cavity at the back of the spoke, check your casting date. If it reads A4/02 or SVP, you can ask for a replacement if you wish

We think that there is no flaw in the wheels in the first batch given that we tested them to our Suby specs and we checked all casting data. But if you feel uncomfortable with the wheels, then we will replace them.

You can contact 510 786 1726 for your replacements or e-mail me at [email protected] for any technical questions.

The first batch are all 5x100 and with casting date A4/02 and SVP (sample production)

* Registered users of the site do not see these ads.

Zahnster · 01-31-2003, 12:41 PM

Is it possible for a company to care more about their customers, not just in safety but in peace of mind, as this?

MNbiker · 01-31-2003, 12:49 PM

Michael,

Your concern for the quality of your products and the satisfaction of your customers makes me feel even more certain I made the right choice in buying Rota Attacks for my Rex!

Thanks for the great support!

-Steve

p.s. No cracks on my wheels!

HongKongBeef · 01-31-2003, 01:31 PM

thats some crazy hardcore customer service! rota is the bomb!

kenchan · 01-31-2003, 02:00 PM

what are your PPM levels? dont lie now.

jackansi · 01-31-2003, 02:02 PM

Ok Rota's obvious care for their customers mental well being is outstanding.

I have yet to buy the wheels I want, but now I know what brand they will be

Its also a big example for the rest of the manufacturers that Rota even took the time to come HERE to tell us this. While their actions are not worthy of a nobel prize, they do deserve their customer's praise for such a move.

NSR500 · 01-31-2003, 02:02 PM

Rota definitely 0wn3z!!!

People think I'm crazy when I tell them Rota's are good wheels and a good company.

Much Props to Rota...

twotacosfor99cents · 01-31-2003, 02:03 PM

What about the Formels? I have a set of Formels on the way on a boat, and I'd like to know how they relate in strength to the Attacks.

Outstanding customer service, makes me very happy I got these rims.

-Ryan

Impala SS AutoXer · 01-31-2003, 04:31 PM

I'll also throw in that I'm very happy with my Rota Formels (street) and Slipstreams (AutoX). Well built and the price is sure right!

Now if I could just talk you into making affordable track wheels for my other car....

TheWRX · 01-31-2003, 05:08 PM

Quote:

Originally posted by rota wheels wrx
We have gotten hold of the first attack wheel that failed and the grain structure, aluminum composition, Heat treatment properties are all OK.

If you concluded that there wasn't a manufacturing defect, what is your theory of why the wheel broke? I'm a happy Rota owner, but when I see a wheel that failed as spectacularly as that Attack, I'm still very curious to know how it could happen, no matter how rare it is.

Thanks for the great customer service!

JonnySubaru · 01-31-2003, 05:11 PM

Good damage control guys!

Mr.Hanky · 01-31-2003, 06:06 PM

Well at the risk of being devils advocate let me put on my flame suit.

Asbestos on…

Why did this happen in the first place?
I know Rota makes a good economical product but more and more often I see threads about their wheels failing. And I’m sorry; fixing it after the fact is just not good enough in my book. Especially when it is something as critical as a wheel. What if I buy some Rota’s that fail while I am on the highway at 70MPH, or at the track? Will I be provided with new wheels?

Rota’s customer service is very well established and as I mentioned they make a good economical product but I will remain VERY skeptical about putting their wheels on my car. I just would not feel safe at this point, and that is a shame because I love the SDR’s.
Until I am re-assured about their products I will be looking elsewhere for new wheels this spring. I would love to hear from you regarding this Mike.

Sincerely Steve

Asbestos off…

nhluhr · 01-31-2003, 06:35 PM

or you could just go with an absolutely bulletproof and beautiful wheel such as the Rota Tarmac.

I love mine

so what if it's a tad heavier.

enewtabie · 02-01-2003, 11:30 AM

Awesome customer service..Glad I bought a set.

Rattler · 02-01-2003, 07:30 PM

Glad to see a manufacturer stand behind their product and have great customer care.

I will keep enjoying my 17" Tarmacs with even more confidence now.

edubb11 · 02-01-2003, 08:30 PM

Now I don't own a set of aftermarket wheels yet, but I have seen the threads regarding Rota wheel failure, particularly the Attack and Subzero. Being a company of well established customer service and support and equally as good product in my opinion, they are definitely doing a great service to their customers by posting on this site, even offering to take the wheels back.

Now with that being said, I can also say that Rota is not the only company that has wheel failures such as these. Mazda for one instance had a problem with their third gen. RX-7 wheels cracking on the insides of the spokes, this is factory stuff now! I also recall seeing Subaru's rally car running part of a race with just the spokes of a right rear Prodrive P1 wheel on the car, and that was it. I know that is more of an example of extreme usage, but it still failed to hold up to the use. And I am sure that there are a few people on this forum that rally with Rota wheels...

Now what I want to know is if anybody has experienced wheel failure with Rota's during normal driving conditions?

(edit for missing words

)

Rattler · 02-02-2003, 07:03 AM

The Team Dynamics-sponsored car at SnoDrift was running Speedlines I believe.

gtguy · 02-02-2003, 10:17 AM

Quote:

Originally posted by edubb11
I also recall seeing Subaru's rally car running part of a race with just the spokes of a right rear Prodrive P1 wheel on the car, and that was it. I know that is more of an example of extreme usage, but it still failed to hold up to the use.

To clarify, that wheel was magnesium (strong, but brittle) and hit a boulder while the car was traveling at an insane rate of speed. Also, WRC equipment is, like Formula 1 kit, built to last the race distance. Anything more is excess. I don't know if that example holds water in this case.

Consumer Prodrive P1s are all but bulletproof. No breaks, no weird stuff, no nothing. There was a report of someone bending one after hitting a 6" deep pothole or some such. I've had mine on two different cars, through all sorts of potholes, etc.

Keep in mind also that you can break ANY wheel if you hit something hard enough!

I think that what people are concerned about is the fact that the wheels in question failed without hitting anything, or seemingly suffering any extreme stresses (I don't consider auto-x extreme stress).

Having said all that, Rota Wheels' customer service is excellent, and should serve as an example for all manufacturers who sell products on this board, even if the ideal situation would be to not have any wheel failures, period.

Kevin

Davenow · 02-03-2003, 12:58 PM

I mean OBVIOUSLY Rota has pretty much THE BEST customer service any of us have seen. But Here is my problem,
Anyone can SAY its an isolated incident, and they can replace every wheel that even LOOKS like it might possibly almost be a defect(which is awesome) But what if I buy them, and in a hard turn at 60MPH one of my wheels fails, the car flips and is destroyed? What good will that warranty be to me?
I would LOVE to buy a set of Attacks for my race tires, but until Rota can come up with some very hard evidence that the new batch is better, and that it was in fact an isolated problem, I just cant chance it

Come on ROTA, seriously, give us some hard facts and numbers, and I will be more than happy to drive around on your wheels

Mr.Hanky · 02-03-2003, 03:44 PM

Quote:

Originally posted by Davenow
I mean OBVIOUSLY Rota has pretty much THE BEST customer service any of us have seen. But Here is my problem,
Anyone can SAY its an isolated incident, and they can replace every wheel that even LOOKS like it might possibly almost be a defect(which is awesome) But what if I buy them, and in a hard turn at 60MPH one of my wheels fails, the car flips and is destroyed? What good will that warranty be to me?
I would LOVE to buy a set of Attacks for my race tires, but until Rota can come up with some very hard evidence that the new batch is better, and that it was in fact an isolated problem, I just cant chance it
Come on ROTA, seriously, give us some hard facts and numbers, and I will be more than happy to drive around on your wheels

Deja Vu, see above. Worse yet, what if you have a family?
How confident will you be?

MH

slprwrx · 02-03-2003, 09:57 PM

Did anyone notice that the email address is incorect.

[email protected], should it be wheels.com?
anyway, I sent them an email and it was returned non addressable.

rota wheels wrx · 02-04-2003, 08:18 AM

Sorry about the e mail. You are right, It is [email protected]

And to answer the question what makes the attack better than the old version. The main difference is that there is no more cavity at the back of the spoke. In short, the spoke is solid and that the old one is has a canal in the middle.

What numbers are you looking for?

Leonardo · 02-04-2003, 08:30 AM

Hi Michael!

I got a set of Royal Bronze Subs in 18 for my daily ride and will e-mail you about what we talked about.

Great customer service! The best here if I dare say so!

Leo

Redline8k · 02-04-2003, 09:18 PM

I also have 18 inch subzeros (Steelgray w/polished lip) with pirelli asimmetricos (225/40/18) on them. Do I have anything to worry about?
thanks
-nick

Chris Morgan · 02-05-2003, 10:48 AM

I just had a set of Rota Attacks put on my wrx. They are the ones with the polished lip. As i believe, they are the last batch of te steel grey w/ polished lip made too date. Should i worry? Thanks!

-Chris

01-31-2003, 12:32 PM	#1
rota wheels wrx Scooby Specialist Member#: 13856 Join Date: Jan 2002 Location: Hayward Ca Vehicle: 04/5 STI white/WRB	To Rota attack owners please read There are actually three attack versions. One is the first batch of attack wheels with a cavity at the back of the spoke and one with a cavity but with a thicker spoke cross section and one without a cavity at the back of the spoke. THe one with the cavity has been tested with the JWL/VIA standard of 505kg for 5x100 PCD. These is the standard set by the Vehicle Inspection Authority of Japan for our Subaru. The other 2 version has been tested to 5x114.3 and 5x120 PCD and is tested to more than 690 kg per wheel . These is more than adequate for our Subaru as this is already van and light truck capable. Contrary to what others are saying, these wheels are not poorly casted. We have gotten hold of the first attack wheel that failed and the grain structure, aluminum composition, Heat treatment properties are all OK. The wheels have been repeatedly tested with a cornering fatigue test machine simulating continuos cornering for prolonged periods of time. For those with the first batch of wheels produced during April 2002, if you feel uncomfortable with your wheels, we will gladly replace them with the newer batch. The way to check is to remove your wheels and see if there is a cavity at the back of the spoke. If you have a cavity at the back of the spoke, check your casting date. If it reads A4/02 or SVP, you can ask for a replacement if you wish We think that there is no flaw in the wheels in the first batch given that we tested them to our Suby specs and we checked all casting data. But if you feel uncomfortable with the wheels, then we will replace them. You can contact 510 786 1726 for your replacements or e-mail me at [email protected] for any technical questions. The first batch are all 5x100 and with casting date A4/02 and SVP (sample production) * Registered users of the site do not see these ads. Last edited by rota wheels wrx; 02-12-2003 at 12:00 PM.

02-01-2003, 08:30 PM	#16
edubb11 Scooby Newbie Member#: 23918 Join Date: Sep 2002 Chapter/Region: South East Location: I have a spork. Vehicle: 2002 WRX (SOLD) :( Sex? Yes, please.	Is it only Rota's? Now I don't own a set of aftermarket wheels yet, but I have seen the threads regarding Rota wheel failure, particularly the Attack and Subzero. Being a company of well established customer service and support and equally as good product in my opinion, they are definitely doing a great service to their customers by posting on this site, even offering to take the wheels back. Now with that being said, I can also say that Rota is not the only company that has wheel failures such as these. Mazda for one instance had a problem with their third gen. RX-7 wheels cracking on the insides of the spokes, this is factory stuff now! I also recall seeing Subaru's rally car running part of a race with just the spokes of a right rear Prodrive P1 wheel on the car, and that was it. I know that is more of an example of extreme usage, but it still failed to hold up to the use. And I am sure that there are a few people on this forum that rally with Rota wheels... Now what I want to know is if anybody has experienced wheel failure with Rota's during normal driving conditions? (edit for missing words )

02-03-2003, 12:58 PM	#19
Davenow Scooby Guru Member#: 23676 Join Date: Aug 2002 Chapter/Region: NESIC Location: de_dust and Orgrimar Vehicle: .	I dunno I mean OBVIOUSLY Rota has pretty much THE BEST customer service any of us have seen. But Here is my problem, Anyone can SAY its an isolated incident, and they can replace every wheel that even LOOKS like it might possibly almost be a defect(which is awesome) But what if I buy them, and in a hard turn at 60MPH one of my wheels fails, the car flips and is destroyed? What good will that warranty be to me? I would LOVE to buy a set of Attacks for my race tires, but until Rota can come up with some very hard evidence that the new batch is better, and that it was in fact an isolated problem, I just cant chance it Come on ROTA, seriously, give us some hard facts and numbers, and I will be more than happy to drive around on your wheels

02-05-2003, 10:48 AM	#25
Chris Morgan Scooby Newbie Member#: 28219 Join Date: Oct 2002 Location: Flarida Vehicle: 2007 Speed3 True Red	rota attack I just had a set of Rota Attacks put on my wrx. They are the ones with the polished lip. As i believe, they are the last batch of te steel grey w/ polished lip made too date. Should i worry? Thanks! -Chris

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01-31-2003, 12:41 PM	#2
Zahnster Scooby Specialist Member#: 2918 Join Date: Nov 2000 Location: Simi Valley, CA, USA Vehicle: 2002 Impreza WRX Silver Sedan	Is it possible for a company to care more about their customers, not just in safety but in peace of mind, as this?

01-31-2003, 12:49 PM	#3
MNbiker Scooby Specialist Member#: 18148 Join Date: Apr 2002 Location: Saint Paul, MN Vehicle: '08 WRX Dark Gray	Michael, Your concern for the quality of your products and the satisfaction of your customers makes me feel even more certain I made the right choice in buying Rota Attacks for my Rex! Thanks for the great support! -Steve p.s. No cracks on my wheels!

01-31-2003, 01:31 PM	#4
HongKongBeef Scooby Specialist Member#: 1574 Join Date: Jun 2000 Chapter/Region: BAIC Vehicle: 2016 WRX Red	thats some crazy hardcore customer service! rota is the bomb!

01-31-2003, 02:00 PM	#5
kenchan Scooby Guru Member#: 15106 Join Date: Feb 2002	what are your PPM levels? dont lie now.

01-31-2003, 02:02 PM	#6
jackansi Scooby Specialist Member#: 23894 Join Date: Sep 2002 Chapter/Region: MAIC Location: Central, PA Vehicle: '07 3.2L Audi A4	Ok Rota's obvious care for their customers mental well being is outstanding. I have yet to buy the wheels I want, but now I know what brand they will be Its also a big example for the rest of the manufacturers that Rota even took the time to come HERE to tell us this. While their actions are not worthy of a nobel prize, they do deserve their customer's praise for such a move.

01-31-2003, 02:02 PM	#7
NSR500 Scooby Newbie Member#: 19576 Join Date: Jun 2002 Location: San Francisco Bay Area Vehicle: 2002 Subaru WRX Platinum Silver	Rota definitely 0wn3z!!! People think I'm crazy when I tell them Rota's are good wheels and a good company. Much Props to Rota...

01-31-2003, 02:03 PM	#8
twotacosfor99cents Scooby Specialist Member#: 14997 Join Date: Feb 2002 Chapter/Region: BAIC Location: (°□°）	What about the Formels? I have a set of Formels on the way on a boat, and I'd like to know how they relate in strength to the Attacks. Outstanding customer service, makes me very happy I got these rims. -Ryan

01-31-2003, 04:31 PM	#9
Impala SS AutoXer Scooby Specialist Member#: 16348 Join Date: Mar 2002 Chapter/Region: BAIC Location: Santa Clara CA Vehicle: 96 Impala SS (Former 02 WRX Wagon)	I'll also throw in that I'm very happy with my Rota Formels (street) and Slipstreams (AutoX). Well built and the price is sure right! Now if I could just talk you into making affordable track wheels for my other car....

01-31-2003, 05:11 PM	#11
JonnySubaru * Banned * Member#: 17901 Join Date: Apr 2002 Location: Bay Area CA	Good damage control guys!

01-31-2003, 06:06 PM	#12
Mr.Hanky Scooby Specialist Member#: 22053 Join Date: Jul 2002 Location: North New Joisey Vehicle: 2002 Black WRX Wagon Stage 3, Element Tuned	Well at the risk of being devils advocate let me put on my flame suit. Asbestos on… Why did this happen in the first place? I know Rota makes a good economical product but more and more often I see threads about their wheels failing. And I’m sorry; fixing it after the fact is just not good enough in my book. Especially when it is something as critical as a wheel. What if I buy some Rota’s that fail while I am on the highway at 70MPH, or at the track? Will I be provided with new wheels? Rota’s customer service is very well established and as I mentioned they make a good economical product but I will remain VERY skeptical about putting their wheels on my car. I just would not feel safe at this point, and that is a shame because I love the SDR’s. Until I am re-assured about their products I will be looking elsewhere for new wheels this spring. I would love to hear from you regarding this Mike. Sincerely Steve Asbestos off…

01-31-2003, 06:35 PM	#13
nhluhr John Wayne Toilet Paper Moderator Member#: 7327 Join Date: Jun 2001 Chapter/Region: NWIC Location: Seattle, WA Vehicle: 2008 Mazdaspeed3 2006 Wrangler Sport	or you could just go with an absolutely bulletproof and beautiful wheel such as the Rota Tarmac. I love mine so what if it's a tad heavier.

02-01-2003, 11:30 AM	#14
enewtabie Scooby Guru Member#: 18928 Join Date: May 2002 Chapter/Region: South East Location: Butner,Stem NC Vehicle: 2002 jdm wrx v7/v8 inter/w Spec C roof vent	Awesome customer service..Glad I bought a set.

02-01-2003, 07:30 PM	#15
Rattler Scooby Specialist Member#: 6351 Join Date: May 2001 Chapter/Region: MWSOC Location: South Of Heaven, North Of Hell Vehicle: 2004 Tacoma 2xCab \m/ \m/	Glad to see a manufacturer stand behind their product and have great customer care. I will keep enjoying my 17" Tarmacs with even more confidence now.

02-02-2003, 07:03 AM	#17
Rattler Scooby Specialist Member#: 6351 Join Date: May 2001 Chapter/Region: MWSOC Location: South Of Heaven, North Of Hell Vehicle: 2004 Tacoma 2xCab \m/ \m/	The Team Dynamics-sponsored car at SnoDrift was running Speedlines I believe.

02-03-2003, 09:57 PM	#21
slprwrx Scooby Newbie Member#: 28979 Join Date: Nov 2002 Location: Las Vegas Vehicle: 2002 WRX Wagon White	Did anyone notice that the email address is incorect. [email protected], should it be wheels.com? anyway, I sent them an email and it was returned non addressable.

02-04-2003, 08:18 AM	#22
rota wheels wrx Scooby Specialist Member#: 13856 Join Date: Jan 2002 Location: Hayward Ca Vehicle: 04/5 STI white/WRB	Sorry about the e mail. You are right, It is [email protected] And to answer the question what makes the attack better than the old version. The main difference is that there is no more cavity at the back of the spoke. In short, the spoke is solid and that the old one is has a canal in the middle. What numbers are you looking for?

02-04-2003, 08:30 AM	#23
Leonardo Consigliere Super Moderator Member#: 185 Join Date: Aug 1999 Chapter/Region: South East Location: Orlando, Fl Vehicle: 2009 Civic EX Silver	Hi Michael! I got a set of Royal Bronze Subs in 18 for my daily ride and will e-mail you about what we talked about. Great customer service! The best here if I dare say so! Leo

02-04-2003, 09:18 PM	#24
Redline8k Scooby Specialist Member#: 2968 Join Date: Nov 2000 Chapter/Region: MWSOC Location: Elgin,Illinois Vehicle: Beat it to fit, Paint it to match!	I also have 18 inch subzeros (Steelgray w/polished lip) with pirelli asimmetricos (225/40/18) on them. Do I have anything to worry about? thanks -nick

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