Scratched driver side window

TurboRoo · 04-11-2004, 04:45 PM

The title says it all, I noticed it yesterday. I cleaned the windows a few days ago so I know it’s not dirt or anything else. I can fell it with my fingernail. The scratches are about an inch apart and go up the window. The deeper parts of the scratches are at the bottom of the window and they fade out as you go up to the top. The bottom of the picture is about three inches from the bottom. They stop about four inches from the top. I don’t hear any grinding noise or anything of that nature when the window goes up or down. I don’t remember seeing them when I got the car about a month ago, so I’m really not sure when it started. I don’t want to take the door apart to have a look seeing how Subaru is touchy with their warranty and the door still has the factory speakers in it. I did look under the window molding and didn’t see any thing that might be causing it. Oh and the window is only scratched only on the outside, the inside is fine. So my question is has anybody seen this before and know what the exact cause is? And is their anyway that it can be prevented in the future?

Edit: Fixed picture link

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munkis · 04-11-2004, 05:00 PM

its from the window regulator.

take it to the dealer that looks pretty bad, they should replace the window and the regulator under warranty.

its not uncommon to see that on a subaru though, expecially on the rs coupes.

Jay

PsychoSoldier · 04-11-2004, 05:02 PM

Part of the joy of owning frameless windows. My 98 neon is like that.

Ozaukee · 04-11-2004, 05:37 PM

Yeah, I have that too on my coupe, but it's far enough back that it doesn't interfere with my vision, so I don't really care too much about it. It's just another thing that makes my car look slow.

Ozaukee

TurboRoo · 04-11-2004, 05:48 PM

Thanks for the input. It doesn’t look as bad in person, you can only see it if your close. (I had to get it at an angel so it could be seen in the picture.) I plan on having a dealer look at it this week when I get the cruse control recall fix done.

MyFirstDeuce · 04-11-2004, 06:18 PM

I just noticed that on my car too! Is this covered under warranty??? I have a 99RS and just passed 60k, I hope it is!

dead-eye · 04-11-2004, 10:13 PM

I have the exact same thing on my 99 RS. I'm at 57K but I don't think it's covered. I'll find out next Wednesday when I bring the car in for that coolant additive thing that was sent out in the latest SOA bulletin.

TurboRoo · 04-16-2004, 05:57 PM

Bump for the dealer man.

I stopped by the dealer today and they ordered me a new window and pads. Parts they ordered incase anybody is curious: LF door glass, stabilizer pads and wiper strips. BUT they said that this can only be done once under warranty. If it happens again he said that I’ll have to pay for it and the charge would be around $400.

Tobias_Ostapchuk · 04-20-2004, 03:00 PM

This is SO annoying.

My MY98RS had the problem, and I paid for the parts myself at 50K to do the replacement.

My MY02WRX (Purchased in 01) had the same problem but that car was totalled in an accident. I did complain about it to Subaru, right before I got hit though.

Thankfully, just five minutes ago, my dealer just called me to tell me that my window and felt replacements will be covered by the warrantee. Of course this WRX that I currently drive has 35,500 miles on it....so the bumper-to-bumper warrantee covers this.

I made a concerted effort to complain to SOA on this, and the dealer service writer wrote about my concerns in the computer so that it is documented. In the past , SOA hasn't been that great with customer service so we all need to be sure that they hear our complaints, especially when they want to ask $30K-plus for an STi.

Good luck. Lean on the dealer and get them to fix it!

-TJO

dead-eye · 04-20-2004, 08:53 PM

Just contacted Bredemann Subaru about the window and they said it wasn't covered under the warranty. Sucks.

it8ezbngrn · 04-21-2004, 12:43 AM

I have it too. Gonna complai when I take it in for the recall.

PsychoSoldier · 04-21-2004, 01:43 PM

Also of note. I tend to keep glass cleaner and paper towels in my car. If my windows are dirty, and clean them then and there.

What happens is dirt gets trapped in the stabilizer pads and eventually enough builds up to start scratching the windows.

04-11-2004, 04:45 PM	#1
TurboRoo Scooby Newbie Member#: 53299 Join Date: Jan 2004 Chapter/Region: SWIC Location: Phoenix, AZ Vehicle: 2016 Jeep Renegade 4x4 6spd 1.4t white	Scratched driver side window The title says it all, I noticed it yesterday. I cleaned the windows a few days ago so I know it’s not dirt or anything else. I can fell it with my fingernail. The scratches are about an inch apart and go up the window. The deeper parts of the scratches are at the bottom of the window and they fade out as you go up to the top. The bottom of the picture is about three inches from the bottom. They stop about four inches from the top. I don’t hear any grinding noise or anything of that nature when the window goes up or down. I don’t remember seeing them when I got the car about a month ago, so I’m really not sure when it started. I don’t want to take the door apart to have a look seeing how Subaru is touchy with their warranty and the door still has the factory speakers in it. I did look under the window molding and didn’t see any thing that might be causing it. Oh and the window is only scratched only on the outside, the inside is fine. So my question is has anybody seen this before and know what the exact cause is? And is their anyway that it can be prevented in the future? Edit: Fixed picture link * Registered users of the site do not see these ads. Last edited by TurboRoo; 04-21-2004 at 10:09 AM.

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04-11-2004, 05:00 PM	#2
munkis Scooby Guru Member#: 1847 Join Date: Jul 2000 Chapter/Region: Tri-State Location: brokenmotorsports.com Vehicle: Team Broken: V6 GF rallyarmor.com	its from the window regulator. take it to the dealer that looks pretty bad, they should replace the window and the regulator under warranty. its not uncommon to see that on a subaru though, expecially on the rs coupes. Jay

04-11-2004, 05:02 PM	#3
PsychoSoldier Scooby Newbie Member#: 17283 Join Date: Apr 2002 Location: Tucson, AZ Vehicle: 1998 POS Dodge Neon Black	Part of the joy of owning frameless windows. My 98 neon is like that.

04-11-2004, 05:37 PM	#4
Ozaukee Scooby Newbie Member#: 55874 Join Date: Feb 2004 Location: Ozaukee Vehicle: 1997 Impreza Coupe Green	Yeah, I have that too on my coupe, but it's far enough back that it doesn't interfere with my vision, so I don't really care too much about it. It's just another thing that makes my car look slow. Ozaukee

04-11-2004, 05:48 PM	#5
TurboRoo Scooby Newbie Member#: 53299 Join Date: Jan 2004 Chapter/Region: SWIC Location: Phoenix, AZ Vehicle: 2016 Jeep Renegade 4x4 6spd 1.4t white	Thanks for the input. It doesn’t look as bad in person, you can only see it if your close. (I had to get it at an angel so it could be seen in the picture.) I plan on having a dealer look at it this week when I get the cruse control recall fix done.

04-11-2004, 06:18 PM	#6
MyFirstDeuce Scooby Specialist Member#: 50193 Join Date: Dec 2003 Location: NJ Vehicle: 1999 Rubasu Ziprema Silverthorne	I just noticed that on my car too! Is this covered under warranty??? I have a 99RS and just passed 60k, I hope it is!

04-11-2004, 10:13 PM	#7
dead-eye Scooby Specialist Member#: 43 Join Date: Jun 1999 Chapter/Region: MWSOC Location: Naperville IL Vehicle: 1999 2.5RS no T RBP	I have the exact same thing on my 99 RS. I'm at 57K but I don't think it's covered. I'll find out next Wednesday when I bring the car in for that coolant additive thing that was sent out in the latest SOA bulletin.

04-16-2004, 05:57 PM	#8
TurboRoo Scooby Newbie Member#: 53299 Join Date: Jan 2004 Chapter/Region: SWIC Location: Phoenix, AZ Vehicle: 2016 Jeep Renegade 4x4 6spd 1.4t white	Bump for the dealer man. I stopped by the dealer today and they ordered me a new window and pads. Parts they ordered incase anybody is curious: LF door glass, stabilizer pads and wiper strips. BUT they said that this can only be done once under warranty. If it happens again he said that I’ll have to pay for it and the charge would be around $400.

04-20-2004, 03:00 PM	#9
Tobias_Ostapchuk Scooby Newbie Member#: 554 Join Date: Nov 1999 Location: Darien, CT, USA Vehicle: 2002 Subaru WRX S/W Aspen White	This is SO annoying. My MY98RS had the problem, and I paid for the parts myself at 50K to do the replacement. My MY02WRX (Purchased in 01) had the same problem but that car was totalled in an accident. I did complain about it to Subaru, right before I got hit though. Thankfully, just five minutes ago, my dealer just called me to tell me that my window and felt replacements will be covered by the warrantee. Of course this WRX that I currently drive has 35,500 miles on it....so the bumper-to-bumper warrantee covers this. I made a concerted effort to complain to SOA on this, and the dealer service writer wrote about my concerns in the computer so that it is documented. In the past , SOA hasn't been that great with customer service so we all need to be sure that they hear our complaints, especially when they want to ask $30K-plus for an STi. Good luck. Lean on the dealer and get them to fix it! -TJO

04-20-2004, 08:53 PM	#10
dead-eye Scooby Specialist Member#: 43 Join Date: Jun 1999 Chapter/Region: MWSOC Location: Naperville IL Vehicle: 1999 2.5RS no T RBP	Just contacted Bredemann Subaru about the window and they said it wasn't covered under the warranty. Sucks.

04-21-2004, 12:43 AM	#11
it8ezbngrn Scooby Newbie Member#: 35590 Join Date: Apr 2003	I have it too. Gonna complai when I take it in for the recall.

04-21-2004, 01:43 PM	#12
PsychoSoldier Scooby Newbie Member#: 17283 Join Date: Apr 2002 Location: Tucson, AZ Vehicle: 1998 POS Dodge Neon Black	Also of note. I tend to keep glass cleaner and paper towels in my car. If my windows are dirty, and clean them then and there. What happens is dirt gets trapped in the stabilizer pads and eventually enough builds up to start scratching the windows.