Welcome to the North American Subaru Impreza Owners Club Saturday May 15, 2021
Home Forums Images WikiNASIOC Products Store Modifications Upgrade Garage
NASIOC
Go Back   NASIOC > NASIOC Reviews > Vendor Reviews

Welcome to NASIOC - The world's largest online community for Subaru enthusiasts!
Welcome to the NASIOC.com Subaru forum.

You are currently viewing our forum as a guest, which gives you limited access to view most discussions and access our other features. By joining our community, free of charge, you will have access to post topics, communicate privately with other members (PM), respond to polls, upload content and access many other special features. Registration is free, fast and simple, so please join our community today!

If you have any problems with the registration process or your account login, please contact us.







* As an Amazon Associate I earn from qualifying purchases. 
* Registered users of the site do not see these ads. 
Reply
 
Thread Tools Display Modes
Old 04-12-2021, 01:53 PM   #1
eclone
Scooby Specialist
Member Sales Rating: (0)
 
Member#: 31567
Join Date: Jan 2003
Default RallySport Direct - Exceptional Customer Service

Just want to throw a shout out to Marcus @ RallySport Direct. For such a small order of a couple bushings and brake bleeder, I didn't want to be "that customer", but here I am.

I placed the initial order, realized I didn't use the first time discount. Marcus was nice enough to cancel the order for me. Then I can't find the pop up to get the discount, he was nice enough to provide it. Re-order finally placed..didn't pay attention because I'm an idiot and google autofilled my old shipping address. Now the shipment is being returned back to RSD.

Marcus was patient, understanding and cool the whole time to help me with an re-order and refund for the package return by USPS. Really, I have never experienced such amazing help from any company.

You sir, is the ritz
* Registered users of the site do not see these ads.
eclone is offline   Reply With Quote
Sponsored Links
* Registered users of the site do not see these ads.
Old 04-19-2021, 12:48 PM   #2
Plazma
Scooby Newbie
Member Sales Rating: (0)
 
Member#: 471992
Join Date: Jul 2017
Default

RSD seems to be hit or miss then. This does not match my most recent on going experience with the company. Really questioning if I continue to buy my parts and upgrades from them.
Plazma is offline   Reply With Quote
Old 04-23-2021, 04:44 AM   #3
Snasioc
Scooby Newbie
Member Sales Rating: (0)
 
Member#: 513654
Join Date: Apr 2020
Location: USA, Los Angeles
Vehicle:
N/A N/A
N/A

Default

It's not quite clear, Plazma. Is it that bad? I mean, is there any reason not to buy there at all? What's that got to do with it? I often come across this in a customer service environment. Usually, professional outsourcers help solve this issue if the company hasn't solved it before, but not everyone understands that outsourcing is good.

Last edited by Snasioc; 04-28-2021 at 04:28 AM.
Snasioc is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump

All times are GMT -4. The time now is 04:07 AM.


Powered by vBulletin® Version 3.7.0
Copyright ©2000 - 2021, Jelsoft Enterprises Ltd.
Powered by Searchlight © 2021 Axivo Inc.
Copyright ©1999 - 2019, North American Subaru Impreza Owners Club, Inc.

As an Amazon Associate I earn from qualifying purchases.