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02-05-2009, 01:55 PM | #1 | ||||||||||||||||||
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Interior Flaire (fastcb)
Hello everyone,
before i start, I wanna let everyone know that this review is not about the work Interior Flaire do, it's about their customer service, and the way they deal with their problems. please note: THIS THREAD IS NOT ABOUT LIGHTWERKZ Caesar is a great guy, and even though I haven't dealt with him directly, My friends had nothing but awesome experience dealing with him I bought a brand new avic-z3 head unit, and installed it in my past car ('08 civic mugen si), when I sold the car, I took the head unit out, and since the lighting is blue, and all the interior STi lights are red, I started looking for someone to do the conversion. Looked at Nasioc, under Lightwerkz thread, and found some pictures of interior conversions, since Lightwerks is a trust worthy company from what I've heard, I e-mailed Caesar asking about the conversion and angel eyes, this was his reply Quote:
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the unit after taking it out of my civic, and before shipping it to cory, in perfect condition he did the conversion, took a picture and posted it on nasioc, and here as well, and sent me an e-mail after that, saying that the head unit took 8 hours of his time to convert it, which (based of a friend who does this sort of stuff) is not true, anyhow, he changed the price to $50 which is not even worth fighting for, so I agreed to pay that, and did pay it, and I got an e-mail from him with a tracking number, I was so excited, here is the picture a couple of days later, I got the package, opened it, and surprise I called him up and asked what should be done, and the first time he said things like, Oh snap, I'm sorry dude, this is my fault for not insuring the head unit, and so on and so forth I told him at the time that there is something suspicious, and told Caesar the same thing, if the unit was damaged during shipping, where is the missing censor cover, and if it was dropped with bubble wrap all over it, how come the corner is scratched? I got this PM on nasioc from him Quote:
So he did not even wanna deal with UPS regarding the damage at first, and the box being in a perfect condition seems abnormal after that I got this e-mail from him Quote:
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I also told him that Cory might claim that I dropped the unit after getting it (as he did mention that in a phone call earlier), he just wanna get him self out of the situation no matter what Quote:
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checked my e-mail and found this from him Quote:
now he change his mind again saying that he will not pay pioneer to fix the unit, he will do it himself, and want me to pay shipping, and half of the parts cost Quote:
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If I broke the unit, and I wanted to replace it in a non-ethical way, why wouldn't I agree to send it insured to you and get the money from the shipping company, or even cheaper, send it insured to some one closer than you, and claim that the unit was damaged during shipping. I do not do this sort of stuff, so don't even try to start blaming me for breaking my own headunit I just wanted to share my experience with him no matter how great the work is (I can't judge it because i did not even get to see his work) but if the ethics and values are obviously not there, and the customer service is just like what I encountered, then I don't see how can I trust that vendor, especially with expensive stuff like this One other thing, Cory always go around the review forums *****ing about customer service, and saying that he owns his own business which has been running for a decent amount of years now, and that he know how to deal with business, but let's face it, here is a situation, and according to Caesar, it's the first that you encountered, and what did you do IMHO, Legendary Failure I tried my best to keep the review to his PMs & emails to be as subjective as possible Beware Nasioc'ers kind regards, -AJ
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Last edited by ASHRAF; 02-07-2009 at 12:30 PM. |
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02-05-2009, 03:42 PM | #3 |
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Damn AJ, sorry to hear that. Sounds to me that the Shipper should have been responsible for taking care of the insurance. No one should be sending a $1800.00 anything and just hopes it gets there ok, whether the receiver asked for insurance or not.
Last edited by Scoobie Do; 02-05-2009 at 04:01 PM. |
02-05-2009, 04:24 PM | #5 | ||
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That's what Caesar@lightwerkz said, but it is a different story with Cory he sent me a message that his deal is off now like I was dying to do it |
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02-05-2009, 04:43 PM | #6 |
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Why dont you post a picture of the box it came in.
Also he seems more than fair willing to pay for half even thought the box was in perfect shape. If you ask me you dropped it and are trying to put it off on someone else. Last edited by lev98; 02-05-2009 at 04:51 PM. |
02-05-2009, 05:06 PM | #7 |
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Has he no explination for the missing peices? How did they jump out of the box and dissappear?
Either way, you have pictures of the HU in perfect condition when sent to him. It is not your responsibility to make sure it gets back in one peice, rather it's his. He even admitted to making a mistake by not insuring it. He obviously doesn't seem like a business savy individual, and his business sounds like it's tanking... |
02-05-2009, 05:08 PM | #8 | |
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if i dropped it, and wanna put it off on someone else, It would be smarter to go with his USPS claim suggestion thanks for your input anyways will be back to post pics in a minute -AJ |
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02-05-2009, 05:22 PM | #9 | |
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Assuming you're both on the square, which I doubt, it's a crappy situation. Good luck to you both. |
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02-05-2009, 05:32 PM | #11 | |
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i would not ship anything, even a damaged unit again to him not like the $150 he offered was the deal breaker also, i bought the z3 brand new, when it was new in the market, kept it in top shape, and was only used by me for a short period of time, so I count it as new as I'm the first owner. No matter how much it can be bought for, if i can get a new one, I was gonna be satisfied. but trying to lowball me doesn't really work well, and me paying $200 to get a fixed headunit is not what i call a deal. thanks for your input -AJ |
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02-05-2009, 05:40 PM | #12 |
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My reputation and hundreds of satisfied customer speak for themselves.
Don't you think if I dropped the unit I would pay to have it fixed? I recently had to replace an STi cluster that was damaged-$300. Every single time a customer has had a problem we have worked diligently to a complete solution. Does that box look like it was damaged enough to cause the damage to the unit? We offered a very workable solution to this customer and he refused. Now he is using the forums to exact revenge. Check it out yourself. Like I said, my reputation precedes me. What I meant by the whole fraud seeming thing is for him to ship the unit back to me insured and I would file a claim on my business insurance-no use in going to UPS. Once again, another offer he refused. This customer just contacted me again yesterday, threatening to do exactly what he is doing, after over a month of silence. The offer to get the unit fixed and split the cost is more than fair. If the customer wanted insurance, he should have specified and made it clear that he was willing to pay for insurance. He has posted the instructions we send to all of our customers. Here they are again: Yes we can converted your AVIC-Z3 backlighting. The cost is $45. Please ship to the address below and include a Paypal address, return address, phone #, and detailed instructions in the shipment. We look forward to working with you on this project! Detailed instructions-not there. |
02-05-2009, 05:50 PM | #13 | |
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I wrote a paper with the instructions (convert led's to red as close as possible to match the sti cluster) your instructions of instructions wasn't there all my life I've never been a hater, there is no reason for me to hate. Some businesses, when they achieve good standing in the community, they think that this is enough, and don't care about the new customers, but they are wrong. maintaining the reputation is harder than achieving it. -AJ |
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02-05-2009, 06:33 PM | #14 | |
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02-05-2009, 06:55 PM | #15 | |
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I dunno how he is accusing me of lying, oh well -AJ |
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02-05-2009, 07:38 PM | #16 | |
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I sleep well at night knowing that when I put the unit in the box it was perfect. That is really all I can say. All I have to go on is my reputation. I also know your only as good as your last customer. I did not accuse the customer of being a liar. I also offered a very workable solution to this problem way back on the 12th of December and have not heard another word from him until yesterday. He came back with threats and decided to be uncooperative and then destroyed my business on IWSTI and ruined my partnership with LightWerkz on here. Is that enough payback Ashraf? |
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02-05-2009, 07:56 PM | #17 | |
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having your business destroyed/partnership stopped is by no means my fault, your partner clearly stated it is a mistake on your part, and that's why he decided to get out of this before his business goes down in this too. I think I did send you a PM before and you did not reply until 3wks or so after that, my life does not revolve around this head unit, i have lots and lots to do, so i beg you pardon for not replying to you in time. as far as offering your very workable solution, I don't remember seeing any workable solutions If anything I posted was incorrect, feel free to point it out, and if i don't have evidence, I will take it out and apologize, but you know that everything in this topic is based on facts, and backed with evidence. I did not list what happened in the first call in details because I'm not sure if i still have the recording of that or not. also at what point did I threat you? -AJ |
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02-05-2009, 10:59 PM | #18 |
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I'm surprised this isn't getting more attention over here like it is on IWSTI... but to bring everyone up to speed:
http://www.iwsti.com/forums/review-s...head-unit.html |
02-06-2009, 12:32 AM | #20 |
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I agree, Cory has come through for me.. my interior looks great.. even sent me a replacement part for something i messed up when i reinstalled everything.. ofcourse, i paid for the part, but he redid the conversion before i got it
1 of 3 things happened here..we all know how well it was packaged, and that it PROBABLY wasn't damaged in shipping 1) cory dropped the HU before he packed it, and shipped it anyways, uninsured this doesnt make sense: why would he ship it anyways, damaged, knowing it would ruin his reputation and cause a ruckus? If he knew it was broken, why wouldn't he insure it as he shipped it out and blamed the shipper? (because it wasnt broken.. not assuming he would have done this anyways) 2) someone affiliated with the shipper opened the package.. dropped the HU and repackaged it.. id check to see if that box has been opened b4 and double taped 3) Ashrad opend the package and dropped it, and tried to find several ways to not have to pay for it, and use threatening to post terrible reviews as leverage Im not partial to any of those situations, but those are the three that I think could have happened.. i dont know what happened, i dont know the customer, but i know cory as far as i understand.. ashraf is saying that cory dropped the HU b4 shipping it out, based on him saying there are missing parts... this seems highly unlikely, i dont know anyone in their right mind who would break something and ship it anyways as far as not insuring it upon return shipping, this should have been discussed well b4 hand, not just "include intructions in the shipment" if ashraf had any doubt, he should have sent cory a message making sure he insured it on the way back, cory should have sent ash a message if he had any doubts about whos paying for insurance.. this is common sense its not cory's responsibility to decide on insurance, for his protection sure, but its not his monetary responsibility, esp when hes getting paid less for his services than ins cost.. so again, this should have been discussed b4 hand |
02-06-2009, 01:03 AM | #21 | |
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Took the words right out of my mouth. He converted my lights to red, then to blue and helped me install my autometer gauges. I'll be switching to prosport gauges and he'll be installing those as well. The guy goes the xtra mile for his customers. Last edited by bulldog2277; 02-06-2009 at 01:28 AM. |
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02-06-2009, 01:37 AM | #22 |
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I appreciate all the inputs guys
I'm talking about a specific situation here, I see how cory did a lot of conversions in the subaru community, but if he did screw up, that doesn't help him a lot in that specific situation If I dropped the unit, and just wanna scam the money out of cory, why not go with his suggestion, send him the unit back insured, and file a claim I just don't do this sort of iffy business, and I'd rather lose $1800 than commit fraud I'm posting in here and not expecting anything back from cory, just throwing the info out there to warn the community members, using his own e-mails and PMs, just so you can make your own judgement, if you think I dropped the unit and asking for money for it, then I see where you are coming from as most of you don't know me, but I'm pretty sure this post will make a lot of people re-think their decision, or at least be very careful and give him specific instructions to insure your stuff when shipping it back to you. If you read the post on IWSTI, you will have a better understanding of the issue he flamed almost everyone on the thread (except one guy), caught in a lie (contradicting posts), different insurance values ranging from $50-75 while the actual insurance is $11.70 he may have a good reputation, but trying to ignore customer claims, saying that I have to either accept his offer or "go away" is only gonna mess up this reputation we all know locals & friends are treated differently almost always, so pardon me, but saying that he is helpful and does excellent work is not the issue here, I said this thread is not about his work, it's about how he deals with stuff when he does mess up -AJ |
02-06-2009, 09:30 AM | #23 | |
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02-06-2009, 09:43 AM | #24 |
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having known a few people who worked for UPS and Fedex it is possible that they damaged the box so badly that they replaced it and re-wrapped the item. They can reprint all the labels with out anyone knowing.
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02-06-2009, 01:04 PM | #25 |
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wow did you even bother to ask him to add insurance into shipping? you know its not cory's fault or yours.. it's the damn shipping carriers fault. so calm your nuts. There is no reason for a vendor to be responsible for damages that were happened during shipping.
bottom line it is the buyers responsibility to advise vendor that he wants insurance added into his shipping. i mean seriously i've purchased a lot of stuff on nasioc and they've never added insurance on any of my products unless i've requested them to. you sound like a huge douche. how are you not going to post your address but post cory's |
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