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Old 10-11-2019, 06:24 PM   #26
snobordboi
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Member#: 149130
Join Date: May 2007
Location: Denver
Vehicle:
2002 WRX,
2010 X5M

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Have definitely seen performance shops bill for special order parts up front, but they should be very clear on that, and any charges should be approved per the dollar amount by you.

Also worked for a shop that did restoration on classic euro cars, and many customer with ongoing projects were billed monthly, but yet again, they had an invoice for the charges and had to ok before being charged, or they sent checks in. One guy even came by to say hi while he was in town, wrote a check for like 92K, and was about to leave without even seeing the car. The main tech on the job had to chase him down at the front door and ask if he even wanted to see what he was paying for.
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Old 10-11-2019, 06:42 PM   #27
Jersey Man10
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Member#: 427632
Join Date: Aug 2015
Chapter/Region: TXIC
Location: Texas
Vehicle:
2011 Impreza WRX
Satin White Pearl

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You are far too trusting man. I would never give them my card information or anything whatsoever. Unless of course a deposit is required but in those situations it's a set amount and nothing is added or deducted.

I would notify my bank immediately to issue a stop payment or hell just close the card if you have to.
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Old 10-11-2019, 07:11 PM   #28
lsWRX
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Member#: 375267
Join Date: Dec 2013
Chapter/Region: NESIC
Location: Connecticut
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2018 WRX

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Judging by that story this car is gonna have a handful of problems after this "work" is completed. Always paid the bill after all work was completed. If other parts or labor was required I always received a phone call. Id get that car out and into another shop if it was me.
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Old 10-12-2019, 08:25 PM   #29
DoubleyouAreExMan
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Quote:
Originally Posted by lsWRX View Post
Judging by that story this car is gonna have a handful of problems after this "work" is completed. Always paid the bill after all work was completed. If other parts or labor was required I always received a phone call. Id get that car out and into another shop if it was me.
The parts were discussed up front but they never told me to pay for them upfront.
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Old 10-13-2019, 10:15 AM   #30
RakumiAzuri
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Member#: 472102
Join Date: Aug 2017
Location: NOVA
Vehicle:
2018 WRX
Gunmetal

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If there are issues inform the shop, if they act crazy take it up with your card.
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Old 10-13-2019, 11:42 AM   #31
Norm Peterson
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Member#: 498642
Join Date: Mar 2019
Chapter/Region: Tri-State
Location: our wrx IS the family sedan
Vehicle:
'19 WRX Limited 6MT
'08 Mustang GT (the toy)

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Quote:
Originally Posted by DoubleyouAreExMan View Post
For the sake of a fair comparison let's say it's multiple jobs they're doing and they have to order a bunch of parts. My credit card has been getting charged seemingly randomly. I didn't think much of it but the amounts they're charging me seem kind of weird, even numbers (for example getting billed exactly $500). I'm waiting on a response from them but I am curious whether this is normal or not. Usually I pay after the fact. And they have charged me a handful of times with no notice at all for what the charges are for.
I could understand being charged up front for exactly the amount of money that the shop would have to front you for (in other than stock original-equipment Subaru parts, at least, like the shift forks I saw mentioned elsewhere). I would expect an itemized invoice and exact charging, just like you'd get if you were doing the jobs yourself and either ordering the parts or getting them across the parts counter.


My outlook has been similar to JonW's in that I've been doing nearly all of the maintenance, repair, and modification work on all the cars I've ever owned. That dates back into the 1960's, and as I type this I'm actually partway through getting a couple of drivetrain and suspension mods for the Mustang done.


Norm
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Old Today, 01:24 PM   #32
pizza_pablo
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Location: Pacific Northwest
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2017 WRX / HUQ-22
Lapis Blue Pearl

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Hell no!
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Old Today, 02:00 PM   #33
super_subie
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Member#: 344431
Join Date: Jan 2013
Chapter/Region: BAIC
Location: Bay Area
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2020 STI
CWP

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i believe its a against the law for shops to charge you without your confirmation. look up your local laws...but like most people have stated already...you usually pay after the work has been done, lesson learned for you i guess. I understand if the job is going to cost 1k+ the shop might want X amount upfront but that should have been discussed and agreed before the work started. Just because they are a reputable shop doesn't mean they are right.

I would ask for weekly updates on the car in writing so you have paper trail incase anything else happens
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