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Old 07-25-2006, 10:34 PM   #1
Japican
Scooby Newbie
 
Member#: 112978
Join Date: Apr 2006
Chapter/Region: MWSOC
Location: Chitown
Vehicle:
'03 WRB Bugeye
'11 335i + '07 Gixxer 750

Default Warranty Claim @ subaru of scumberg

So I bought my '03 wrx from subaru of schaumburg back at the end of april this year and I know ppl say to stay away from them but they didnt seem to shady of guys. I got the car with 33k and the car now currently has 35,xxx. Just recently my passenger side power window became intermittent and now totally non-functional. When I bought the car they told me I had 2 months of unlimited mileage warranty which I realize is now gone plus the additional factory warranty which they said still existed but did not know how much was left.

So I finally decide to call Subaru of Schaumburg about the window and I tell them exactly what the dealer told me. He first tells me that there was no such thing as "2 months of unlimited warranty" and secondly, he says that the warranty was already finished with BEFORE I got the car. He pretty much said that I was sol and I got bs'd by the saleman. WTF?!?!?!?!?!


I know I guess its too late for everything now but I just needed to vent my frustration.
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Old 07-25-2006, 10:43 PM   #2
Tim Sanderson
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Member#: 6486
Join Date: May 2001
Chapter/Region: MWSOC
Location: S.E. wisconsin
Vehicle:
00 Impreza 2.5 RS
Blue Ridge Pearl

Default

Time to take the boys some brownies and coffee. Mix it with whatever you like.
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Old 07-25-2006, 10:48 PM   #3
BrianH
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Member#: 44383
Join Date: Sep 2003
Chapter/Region: MWSOC
Default

Once again I'm amazed that someone would read to stay away from sos and still go there. It's like being told to stay away from a dog because it bites, then getting close and being surprised when you get bit.
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Old 07-25-2006, 10:53 PM   #4
Revision
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Member#: 242
Join Date: Sep 1999
Chapter/Region: MWSOC
Location: Carol Stream, IL USA
Vehicle:
MY05 PSM GGA !STOCK
MY99 RS-RIP / MY95 MX-5

Default

If any dealership promises you anything you had better get it in writing or it just doesn't exist.

Caveat Emptor!
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Old 07-25-2006, 11:06 PM   #5
rallymaniac
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Member#: 52189
Join Date: Jan 2004
Chapter/Region: MWSOC
Location: Elgin, IL
Vehicle:
2006 MINIiiiiii
:)

Default

i think you still may have warranty depending on when the car was originally bought since it's 36000 or 3 years whichever comes first. If it was late 03 model bought later than July 03 you still should have warranty.
But than again, why did you go there in the first place???
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Old 07-25-2006, 11:13 PM   #6
chrisarella
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Member#: 35584
Join Date: Apr 2003
Chapter/Region: South East
Location: www.chrisarella.com
Vehicle:
1965 FFR Roadster
Coyote + TR-6060

Default

Wirelessly posted (Treo 600: Mozilla/4.0 (compatible; MSIE 6.0; Windows 95; PalmSource; Blazer 3.0) 16;160x160)

Sounds like the Scorpion and the Swan story again.
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Old 07-25-2006, 11:16 PM   #7
chrisarella
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Member#: 35584
Join Date: Apr 2003
Chapter/Region: South East
Location: www.chrisarella.com
Vehicle:
1965 FFR Roadster
Coyote + TR-6060

Default

Wirelessly posted (Treo 600: Mozilla/4.0 (compatible; MSIE 6.0; Windows 95; PalmSource; Blazer 3.0) 16;160x160)

Sounds like the Scorpion and the Swan story again.
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Old 07-25-2006, 11:42 PM   #8
rallytim888
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Member#: 85413
Join Date: Apr 2005
Chapter/Region: MWSOC
Location: Fox River Grove, IL
Vehicle:
2004 WRX
silver

Default

talk to craig. He has always been nothing but nice to me and seems very understanding when it comes to this kinda stuff. If you really have probs, call soa and they will get on the dealer for you. Know from experience......
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Old 07-25-2006, 11:47 PM   #9
shukes24
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Member#: 1052
Join Date: Mar 2000
Chapter/Region: MWSOC
Location: does it comfort you to know
Vehicle:
you fought
the good fight?

Default

tisk tisk

no sympathy for those that don't heed warnings
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Old 07-25-2006, 11:52 PM   #10
Lexington
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Join Date: Dec 2003
Chapter/Region: MWSOC
Location: Near water
Vehicle:
I'm on internets
Racin on ur bandwidth!

Default

go in there and kick the guy the yells at everybody square in the nuts.

I walked in to test drive a forester and walked out because the guy was being a TOTAL douchebag to his employee in front of everybody over something completely trivial (forgot to refill his coffee or something)
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Old 07-26-2006, 12:35 AM   #11
8Complex

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Join Date: Feb 2000
Chapter/Region: MWSOC
Location: Schaumburg, IL
Vehicle:
16 WRX (white)
04 FXT (red)

Default

FWIW, SoS just recently was 40% bought out by the new (which was also an old) GM. He says he's trying to turn things around, but I have no examples to share (my car would laugh at waranty paperwork... audibly).
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Old 07-26-2006, 01:01 AM   #12
RedLine55
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Member#: 51449
Join Date: Dec 2003
Chapter/Region: MWSOC
Location: Chicago
Vehicle:
04 WRX JBP
06 STI CGM

Default

What total bull****
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Old 07-26-2006, 03:38 AM   #13
HndaTch627
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Join Date: May 2001
Chapter/Region: MWSOC
Location: Carol Stream, IL
Vehicle:
'01 GC8 Dinged STM
'09 Concours 14 ABS Black

Default

why not talk to Craig(he's the parts manager) and ask him who'd you'd need to speak with for some type of assistance? Not having the complaint taken care of right away was part of your mistake...the next part was believing what a salesmen told you. There's no reason they could not have run the VIN and told you when the factory warranty was due to expire.

Don't laydown, there's always some recourse available.
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Old 07-26-2006, 10:19 AM   #14
Scooby Coupe
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Member#: 2746
Join Date: Oct 2000
Chapter/Region: MWSOC
Location: Blackberry Township, Illinois
Vehicle:
2021 WRX Limited
Lapis Blue Pearl Jam

Default so sos is still lying to customers...

some things never change.
Dave Wood
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Old 07-26-2006, 10:32 AM   #15
SlideWRX
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Member#: 3803
Join Date: Jan 2001
Chapter/Region: MWSOC
Location: SouthEast Michigan
Vehicle:
07 Mustang GT
Ford Crappy Paint White

Default

Sucks to hear, but on the window thing, it may just be the electrical plug. If you're willing to pull the door trim off, pull back the water shield (clear plastic with sticky around edges), the plug for the window motor in situated behind the sheet metal. I had the same/similar problem, and the plug had come loose. It didn't feel like it had a good snap fit to it when I pushed it back on.

Tom
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Old 07-26-2006, 10:36 AM   #16
Achilles38WRX
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Member#: 4419
Join Date: Feb 2001
Chapter/Region: MWSOC
Location: Carol Stream, IL
Vehicle:
2002 S2K - 2013 ISP
i don't have a wrx

Default

its only a window, fix it yourself
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Old 07-26-2006, 10:40 AM   #17
downshift1
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Member#: 15607
Join Date: Feb 2002
Chapter/Region: MWSOC
Location: Somewhere out there
Vehicle:
I'm not the type
to make angry

Default

Japican- I can probably help you with the window.

-Dylan
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Old 07-26-2006, 10:48 AM   #18
rallymaniac
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Member#: 52189
Join Date: Jan 2004
Chapter/Region: MWSOC
Location: Elgin, IL
Vehicle:
2006 MINIiiiiii
:)

Default

hey Dylan, how come you're so eager to get new customers and help people around but when people call you multiple times and leave v-mails you never call back???
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Old 07-26-2006, 11:01 AM   #19
kyledooley
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Member#: 1055
Join Date: Mar 2000
Chapter/Region: MWSOC
Location: Romeoville, IL
Vehicle:
2005 No legacy for u
It's a diesel

Default

So Craig is back?
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Old 07-26-2006, 12:11 PM   #20
HndaTch627
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Member#: 6551
Join Date: May 2001
Chapter/Region: MWSOC
Location: Carol Stream, IL
Vehicle:
'01 GC8 Dinged STM
'09 Concours 14 ABS Black

Default

Quote:
Originally Posted by kyledooley
So Craig is back?
has been for about 4 months now
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Old 07-26-2006, 12:13 PM   #21
Drink
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Member#: 102682
Join Date: Dec 2005
Location: Woodberry, IN
Vehicle:
... ripper's
sister.

Default

+1 for Craig the only cool guy there. 1600 for new, 06 2.5 short block. That's not too bad.
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Old 07-26-2006, 04:16 PM   #22
Japican
Scooby Newbie
 
Member#: 112978
Join Date: Apr 2006
Chapter/Region: MWSOC
Location: Chitown
Vehicle:
'03 WRB Bugeye
'11 335i + '07 Gixxer 750

Default

I know that Sos is garbage but at the same time they gave me an excellent deal for my car, $16,400 with only 33k mi, and I have been dreamin the day of owning a WRX. Plus from what I was told and what they told me they got totally new management and the guy seemed fairly honest (told me he had a modded M3).

I know the window thing is not a big deal because I replaced 3 power window motors on my old 240 its just the nice to know that I could have had warranty during the summer til I had to go back to school.

I'll see if I can get on their a$$ about this warranty stuff and straighten things out. Also, thanks for the offer Dylan but I hear ur a busy guy so I wont bother
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Old 07-26-2006, 04:34 PM   #23
Lexington
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Member#: 50221
Join Date: Dec 2003
Chapter/Region: MWSOC
Location: Near water
Vehicle:
I'm on internets
Racin on ur bandwidth!

Default

Quote:
Originally Posted by rallymaniac
hey Dylan, how come you're so eager to get new customers and help people around but when people call you multiple times and leave v-mails you never call back???
Nice threadjack
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Old 07-26-2006, 04:44 PM   #24
rallymaniac
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Member#: 52189
Join Date: Jan 2004
Chapter/Region: MWSOC
Location: Elgin, IL
Vehicle:
2006 MINIiiiiii
:)

Default

Quote:
Originally Posted by Lexington
Nice threadjack
it sort of relates to the guy's widow problem and Dylan's help offer
But thanx.
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Old 07-26-2006, 04:46 PM   #25
BlackSnake
Scooby Specialist
 
Member#: 42850
Join Date: Sep 2003
Chapter/Region: MWSOC
Location: Glenview,IL
Vehicle:
WTB 04-07 STI
Roller/Blown Engine

Default

Quote:
Originally Posted by Lexington
Nice threadjack
"Dont come back no more, no more, no more,no more!"
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