Welcome to the North American Subaru Impreza Owners Club Tuesday January 16, 2018
Home Forums WikiNASIOC Products Store Modifications Upgrade Garage
NASIOC
Go Back   NASIOC > NASIOC General > Warranty Issues & SOA Problems

Welcome to NASIOC - The world's largest online community for Subaru enthusiasts!
Welcome to the NASIOC.com Subaru forum.

You are currently viewing our forum as a guest, which gives you limited access to view most discussions and access our other features. By joining our community, free of charge, you will have access to post topics, communicate privately with other members (PM), respond to polls, upload content and access many other special features. Registration is free, fast and simple, so please join our community today!

If you have any problems with the registration process or your account login, please contact us.
* Registered users of the site do not see these ads. 
Reply
 
Thread Tools Display Modes
Old 05-07-2002, 06:07 PM   #1
4rallyn
Scooby Newbie
 
Member#: 18564
Join Date: May 2002
Exclamation

* Registered users of the site do not see these ads.

Last edited by 4rallyn; 07-28-2002 at 01:41 AM.
4rallyn is offline   Reply With Quote
Sponsored Links
* Registered users of the site do not see these ads.
Old 05-07-2002, 06:17 PM   #2
GreyBeard
Scooby Newbie
 
Member#: 13870
Join Date: Jan 2002
Location: So. California
Vehicle:
2002 WRXSportWagon
Platinum Silver

Default

Have you bothered to talk to SOA directly ?

Frankly, seeing how well SOA has been treating Iclubbers, especially this weekend at the Rim of the World Rally (including putting I-Club stickers on the factory cars), it really perturbs me when I see "Let's sue SOA" over a dealer problem.

Dealers are independent distributors of cars and are NOT SOA.

So be nice and call SOA before you're SOL

Greybeard
GreyBeard is offline   Reply With Quote
Old 05-07-2002, 06:27 PM   #3
cmaj7
Scooby Specialist
 
Member#: 12677
Join Date: Nov 2001
Location: Florida
Vehicle:
2002 Subaru WRX
WR Blue

Default Two things

Check out the grounding mod thread. As strange as it might seem adding an extra ground from the driverside engine ground to the negative terminal on the battery fixed what I "thought" was clutch judder.

otherwise, just lemon it...sounds like they've more than ample opportunity to fix it.
cmaj7 is offline   Reply With Quote
Old 05-07-2002, 06:38 PM   #4
4rallyn
Scooby Newbie
 
Member#: 18564
Join Date: May 2002
Default


Last edited by 4rallyn; 07-28-2002 at 01:34 AM.
4rallyn is offline   Reply With Quote
Old 05-07-2002, 06:42 PM   #5
DammitBevis
Scooby Newbie
 
Member#: 3569
Join Date: Jan 2001
Chapter/Region: MWSOC
Location: St. Louis MO, USA
Vehicle:
2006 STi
AW

Default Contact SOA

I had 2 dealers give me nothing but BS over the clutch shudder/rattle problem. It was rather pronounced, and IMPOSSIBLE for them to miss. I gave them detailed instructions on how to duplicate them. Finally I called SOA. I was polite to them, and they were understanding and polite with me. They said they'd call the dealer and make sure that the "proper diagnostic procedures had been followed". 10 minutes later the dealer called and said that they had suddenly been able to duplicate the problem. I don't know what SOA said, but it worked. The SOA customer service people were very fair and understanding with me. Don't just call and bitch at them, let them know in a polite manner that you feel your problem warrants repair and that you're having trouble getting the dealer to work with you.
I work in the service industry myself, and I promise you that when somebody calls and starts bitching/ranting at me about something (even if it IS my fault), I'll do my best to make them miserable. If you're pleasant, and give me some respect, I'll go out of my way to help. I'm sure that goes for the cust. service department at SOA too.
I even took the dealership a case of beer when the work was done properly to prime them for the next time I might need their help. The service manager even apologized for all the trouble and said "but you know how it is, you have to play the game." And after all the trouble, I think I know what he meant.
DammitBevis is offline   Reply With Quote
Old 05-07-2002, 06:56 PM   #6
chuglobal
Scooby Specialist
 
Member#: 10041
Join Date: Sep 2001
Location: Marietta, Ga.
Vehicle:
2015 WRX Limited CVT
ISM

Default Humm ...

Game? There's no game involved when I just dropped $25K+ for a item. However I do agree on giving people a chance as I am doing w/ Troncalli and Gary Jones however I have yet received a reasonable response ... still nothing? Well I can "deal" w/ it for now unless it becomes a major issue. I don't play games and just be honest about how I feel and what should be done. I hope SOA comes up w/ something to satisfy the decelleration noise issue ... shouldn't have been there in the first place.
chuglobal is offline   Reply With Quote
Old 05-07-2002, 07:11 PM   #7
Herbie
Scooby Specialist
 
Member#: 415
Join Date: Oct 1999
Chapter/Region: SCIC
Location: San Diego, CA USA
Vehicle:
2002 WRX Wagon
2002 BMW Z3 3.0i Coupe'

Default

Well, I went through this on my RS, and was able to get SOME relief from the dealer.

Now I've got 16000 miles on my WRX and I can feel the shudder starting again, and frankly I'm worried.

So, when it gets serious (as I KNOW it will), I'll try the dealer first, but I don't have confidence since the service department has recently taken a major change for the worse.

When that fails, I'll escalate to SOA customer service.

If THAT fails, then yes, I'd be happy to certify as part of a class and pursue it further.

I'd hoped this would have passed when I moved to the WRX, but I guess not.
Herbie is offline   Reply With Quote
Old 05-08-2002, 04:47 AM   #8
steppin16
Scooby Newbie
 
Member#: 6010
Join Date: Apr 2001
Location: Syracuse, NY
Default

to many tranny problems to count... had a slight chatterign problem then they said i needed to replace the flywheel cause it was goignto break so i did and got a warped one that all it does is chatter and stutter... i complained the day i got the car back and now they saw i abused it!!! in the f-ing parking lot???? F-them... sue the basta....
steppin16 is offline   Reply With Quote
Old 05-08-2002, 11:53 AM   #9
mustangsmoker
Scooby Newbie
 
Member#: 17596
Join Date: Apr 2002
Location: Los Angles
Vehicle:
02 WRX
Blue

Default I will be your witness,

if you want to sue them. It is the my first new car I have ever owned, but it gives me more problems then my old (15 years old) car. I am not going to take "yes it is normal not a problem peace of *****". I just paid $25K+ to have clutch shudder. I don't think so.

I know some of you will kiss subaru (h)assss because you love your car and think WRX is the only car out there. You might be right about WRX, but let me warn you right now. If you keep on doing the (h)asss kissing, Subaru will deny all the problems and will never fix them in future cars. Well I love my car too, but there are commen problems with a lot of our cars. SOA must fix thess problems or I will never buy their product again. I am think about trading it in for Infinity G35.
mustangsmoker is offline   Reply With Quote
Old 05-08-2002, 05:52 PM   #10
Necromancer
Scooby Specialist
 
Member#: 477
Join Date: Oct 1999
Location: Vancouver
Vehicle:
GC4 -> GGA -> GM6
Yeah, that's about right.

Default

Jeez. Take a chill pill, guys. You have to understand how many idiots are driving WRX's these days, who go to the dealer trying to get a clutch warrantied after burning it to bits. Realize that SOA's margins aren't high to begin with (you bought a $23K car, not a $23K car marked up to $50K!) -- one or two big warranty jobs can effectively wipe out their margin on your car. So they have to be cautious about warranty work, especially on a questionable item like the clutch.

If you aren't satisfied with the dealer, go elsewhere. The dealer shouldn't have lied to you about not doing clutch warranty work, if in fact they said that.

I can't see a class action lawsuit being productive here. Getting SOA to warranty ALL the clutches will simply result in a big write-off for them and make it more difficult to get good value for our money on Subaru products and services in the future. In the long run, what harms SOA also harms the club.

And I doubt you'd win. It's not a safety issue, and the car still gets from point A to point B and meets all of its advertising claims. What's next, are you going to sue them because the seats are uncomfortable? If you don't like the factory piece, then go aftermarket.

Nuff said.
Necromancer is offline   Reply With Quote
Old 05-08-2002, 08:59 PM   #11
4rallyn
Scooby Newbie
 
Member#: 18564
Join Date: May 2002
Default


Last edited by 4rallyn; 07-28-2002 at 01:35 AM.
4rallyn is offline   Reply With Quote
Old 05-08-2002, 10:55 PM   #12
H1
Scooby Newbie
 
Member#: 3083
Join Date: Nov 2000
Location: CA
Vehicle:
1997 Miata M-Edition
Green

Default

Mine's shot too - 25000 miles

But if I slip it everso gently in 2nd until it's warm it's ok - what's the point in getting Subaru to put another POS clutch in there when you know they haven't fixed the problem?

I think I'll just duck the warranty headache and go aftermarket when my stock hits 100 or when it dies whichever comes first.

Rev Dave
H1 is offline   Reply With Quote
Old 05-08-2002, 11:18 PM   #13
Booster
Scooby Specialist
 
Member#: 8565
Join Date: Jul 2001
Chapter/Region: South East
Location: Fort Myers
Vehicle:
2006 Legacy H-6
Subaru#4 yrs 88,93,02,06

Default

4rallyn:


I have not seen any tech bullitin or recall for your clutch problems. A clutch is a wear item, are you going to bitch that your brake pads wear out too?

You people dont realize that SOA employees read the I-Club, they even post here. I know that for a FACT.

Cheap, substandard parts? Do you even know what you are talking about?

I have worked on many cars in my life, German,and American, Subaru is the highest quality car I have ever worked on. Far less problems then anybody else I know of.

I work on these cars for a living if you are going to insult Subaru products, trade yours in. Go buy a Ford and see how many problems you have driving a Ford.

You dont know the automotive industry, or how it works. You just had ONE problem at ONE dealer. Give us a break. I suggest you talk to the service manager again, or go someplace else.

Necromancer is correct.

You dont know what you are talking about and are makeing a big deal over a small problem.


G
Booster is offline   Reply With Quote
Old 05-09-2002, 01:44 AM   #14
4rallyn
Scooby Newbie
 
Member#: 18564
Join Date: May 2002
Default


Last edited by 4rallyn; 07-28-2002 at 01:35 AM.
4rallyn is offline   Reply With Quote
Old 05-09-2002, 02:33 AM   #15
Kostamojen
Scooby Guru
 
Member#: 2272
Join Date: Sep 2000
Chapter/Region: BAIC
Location: Fire Caves
Vehicle:
2017 GTI/1999 OBS
White

Default

Too bad you came here AFTER you got your car... I could have told you to avoid Roseville Subaru a looooooooooong time ago
2nd worst Subaru dealership I know of (next to Stevens Creek in San Jose)
Kostamojen is offline   Reply With Quote
Old 05-09-2002, 04:12 AM   #16
DaLazieOne
Scooby Newbie
 
Member#: 12787
Join Date: Nov 2001
Location: Hayward CA
Vehicle:
2002 WRX Wagon
Midnight Black Pearl

Default

Kostamojen has a fairly resonable point. you could have done some research on the car and found out about the clutch shudder as well, before you bought the car. it's a good idea to research cars because all of them have their own cronic problem/downfall. i knew about the clutch shudder before hand and was prepared to deal with it, although i haven't had any problems with it yet (10,000 miles). if you had done something as simple as that, you could have avoided this problem.

- rob
DaLazieOne is offline   Reply With Quote
Old 05-09-2002, 07:58 AM   #17
GRWRX
Scooby Specialist
 
Member#: 4129
Join Date: Feb 2001
Location: Suffolk County
Vehicle:
2002 WRX sedan
Blue

Default

Booster is right.
GRWRX is offline   Reply With Quote
Old 05-09-2002, 11:45 AM   #18
gtguy
Scooby Guru
 
Member#: 2184
Join Date: Aug 2000
Location: Highland Park, Ill., USA
Vehicle:
2005 Legacy GT wagon
Platinum Silver Metallic

Default Re: I will be your witness,

Quote:
Originally posted by mustangsmoker
if you want to sue them. It is the my first new car I have ever owned, but it gives me more problems then my old (15 years old) car. I am not going to take "yes it is normal not a problem peace of *****". I just paid $25K+ to have clutch shudder. I don't think so.

I know some of you will kiss subaru (h)assss because you love your car and think WRX is the only car out there. You might be right about WRX, but let me warn you right now. If you keep on doing the (h)asss kissing, Subaru will deny all the problems and will never fix them in future cars. Well I love my car too, but there are commen problems with a lot of our cars. SOA must fix thess problems or I will never buy their product again. I am think about trading it in for Infinity G35.
There are some of us who have WRXes that behave wonderfully, smoothly, and perfectly. I think that we know that the WRX isn't the only car out there, literally because we see other cars driving around that aren't WRXes. But figuratively, because I for one, have a very open mind about my car. I like it, and it works great.

It isn't a matter of kissing anyone's backside, as much as it is a matter of not whining about problems that don't exist for many of us. When people have a problem, they mistakenly assume that all WRXes have the exact same problem. To wit:

The "glass" transmission
The cat in the up-pipe that will disintegrate on all WRXed
Dangerous brakes
Windshields that crack easily
Body panels that dent "if you breathe on them"
And a host of other stuff.

Many people make the mistake of going into the dealer's service department in a belliegerent mood, which, as another poster who works in customer service has said, will almost immediately close ears to your complaint. There is an art to effective complaining. I have never had to use it, because my dealer is excellent, and treats me with the same respect and courtesy with which I treat them. Whenever my car has a problem (never a major one) they fix it fast with no hassles, wash it, and say thanks for coming.

We must, on the i-Club, stop presuming that our experiences are matched by everyone else's, and if they aren't, that everyone else is lying. We must stop overreacting to every little thing about these cars. Some people have WRX clutches that chatter when the car is cold, but the chattering goes away when the car is warmed up. Others have nice, smooth clutches that work perfectly, others have clutches that are a problem. Out of every 100 parts, one or two will be problematic. This is unavoidable.

If you car is that new, and you're having clutch problems, try another dealer. I can't imagine that they wouldn't listen to you.

Good luck,

Kevin
gtguy is offline   Reply With Quote
Old 05-09-2002, 12:11 PM   #19
GRWRX
Scooby Specialist
 
Member#: 4129
Join Date: Feb 2001
Location: Suffolk County
Vehicle:
2002 WRX sedan
Blue

Default

Kevin is right.
GRWRX is offline   Reply With Quote
Old 05-09-2002, 01:21 PM   #20
Jason
Scooby Specialist
 
Member#: 105
Join Date: Jul 1999
Location: Fremont, CA 94538
Vehicle:
2000 Legacy GT Ltd
WHT

Default Re: Re: I will be your witness,

Quote:
Originally posted by gtguy
If you car is that new, and you're having clutch problems, try another dealer. I can't imagine that they wouldn't listen to you.
Kevin
I believe he already contacted SOA which did nothing for him, then I do not believe another dealer will bother with the problem.

Likely, SOA already put a warning flag on his VIN number and preventing him going to another dealer for possible warranty work.

I owned a 98 Legacy GT and a 2000 Legacy GT, both car would have the clutch shutter issue after 1k mi off the lot.

I would not consider it to be a "normal" thing for Subaru. I think it's a defect as well.
Jason is offline   Reply With Quote
Old 05-09-2002, 02:21 PM   #21
chmoorewrx
Scooby Newbie
 
Member#: 17546
Join Date: Apr 2002
Location: Rocky Mountain High
Vehicle:
2002 WRX Wagon
WR Blue

Default

Yeah, I'll put mine in as a good experience. I've had a couple of minor problems, but the dealer took care of them right away. Even replacing the brake pads when they wore out at 10k miles, no questions asked. I thought that would be a good candidate for "wear and tear" but my dealership (John Elway Subaru West) replaced them no problem. The only time driving habits came up was when I asked WHY they had worn out so fast. Answer: "Dunno, do you do a lot of mountain driving?". I'm certain they were defective pads (other symptoms prior to wearing out). Doesn't matter, they took care of it no problem.

Has anyone actually had a cat disintigrate into the turbo? I've seen a lot of up-pipe vendors using this fear for sales, but haven't seen any actual anicdotes.

Anyone who is under the impression that Subaru generally makes a junk car is sorely mistaken. Every person I've ever known who has had a Subaru has loved it and it has run forever. Couple examples - In high school I had a friend who had a wagon (circa 1986). We absolutely abused that car - it was wrecked many times, driven at high speed in 4low, 4x4'd, etc. That car went 250,000 miles before he sold it and bought a less-ancient one. Another friend had a late 70's subie he bought for $500 with 200,000 miles on it. He drove it another 100,000 reliable miles ( I think he had to put a new clutch in and maybe a CV) and sold it for $600! Furthermore, the various Turbo Imprezas have a world-wide reputation for reliability built over several years.

Chris
chmoorewrx is offline   Reply With Quote
Old 05-09-2002, 03:19 PM   #22
4rallyn
Scooby Newbie
 
Member#: 18564
Join Date: May 2002
Default Re: Re: Re: I will be your witness,


Last edited by 4rallyn; 07-28-2002 at 01:35 AM.
4rallyn is offline   Reply With Quote
Old 05-09-2002, 03:42 PM   #23
gtguy
Scooby Guru
 
Member#: 2184
Join Date: Aug 2000
Location: Highland Park, Ill., USA
Vehicle:
2005 Legacy GT wagon
Platinum Silver Metallic

Default Re: Re: Re: Re: I will be your witness,

Quote:
Originally posted by 4rallyn
I understand that everyone on this board loves their Subaru's, and would prefer to kill themselves than admit these cars may have wide spread quality problem.

We shouldn't be forced to search for a Subaru dealership that will stand behind these cars!! I spent an additional $1700 when I purchased the car for an extended warranty -- from Roseville Subaru!!! What a waste of f*cking money! Even if they replace my clutch, flywheel, TO bearing, etc, they STILL make money off me just from that stupid warranty!

However, there is a possiblity that this is a more prevelent problem than what some of the nay sayers on this thread are touting. So please, keep an open mind. If you can't, please go post someplace else.

- Rob
The only problem that anyone has (or that I have) is the generalizations. To wit:

"Everyone on this board loves their Subarus, and would rather kill themselves than admit that these cars may have a widespread quality control problem."

This is incorrect. In fact, there are people on this board who most emphatically don't love their Subarus, and not everyone's car has a quality control issue.

Those are my only points.

The clutch shudder when the car is cold is a well-known condition that affects some cars. I have never experienced it on my WRX, nor on my Legacy GT wagon. And no, you shouldn't have to search for a cooperative dealer like those of people who have had their clutches replaced, no questions asked. I think that everyone is empathizing with you on your frustration with the whole service issue, and an unresolved problem. The sweeping statements are another matter altogether.

Good luck,

Kevin
gtguy is offline   Reply With Quote
Old 05-09-2002, 05:12 PM   #24
US2JDM
Scooby Guru
 
Member#: 5893
Join Date: Apr 2001
Chapter/Region: E. Canada
Location: Fairport, NY
Vehicle:
1997 Black GC4
1995 White BK6

Default w0w

I must agree with Booster as to the quality of Subaru products. I've worked on Mercedes-Benz, Volkswagen, Dodge, Chrysler, Nissan, Toyota, and Honda cars and the Subarus are by far the highest quality as far as materials and workmanship. Perhaps this is because they aren't as high volume or whatever, but they are built solid.


Quote:
Originally posted by 4rallyn
Booster,

You have a right to your opinion, however, if you do work on Subaru's for a living,
please explain to the class how a clutch can be "worn out" it one day. Literally, the
first day (actually night) I drove it off the lot, the clutch chettered. At first, I
thought it was driver error, but soon learned that something was legitimately
wrong with the clutch/flywheel
The shudder isn't an indication that the clutch is 'worn out'...it's the clutch not being up to its normal operating temperature. This is because the clutch material that they use is made to grip evenly once it warms up, instead of gripping really nice for 5 minutes and then shuddering like hell for the rest of your drive.

What do you expect to happen when/if they ever replace your clutch, by the way? It's going to be the same part number (therefore the same part), and you're going to be back complaining once you park it overnight again. Perhaps they know this and that's why they aren't replacing it?

If it's that big an issue, as someone said before...just lemon it and go buy something else. If you want another Scoob...be prepared for the shudder or get a slush-box.

Word.
US2JDM is offline   Reply With Quote
Old 05-09-2002, 07:15 PM   #25
Necromancer
Scooby Specialist
 
Member#: 477
Join Date: Oct 1999
Location: Vancouver
Vehicle:
GC4 -> GGA -> GM6
Yeah, that's about right.

Default

Quote:
Originally posted by 4rallyn
Maybe your club title should be renamed to Scooby Corporate Ass Kisser. Because from my point of view, thatís ALL you specialize in.
- Rob

Hey Rob, you know what? I've had my clutch replaced under warranty over a year ago, and you haven't. Sucka!


Big surprise, the shudder is still there. It's not as bad as the original, but I suspect that has more to do with the thorough lubing of all the parts in there (Santa Cruz Subaru does a wonderful job). In any case, I doubt you're going to be happy with a factory replacement. That's why I suggested an aftermarket part might be more to your satisfaction.

I'm not saying you don't deserve to have your issue resolved by a competent dealer. But if you start a "class action lawsuit", then everybody and their mother is going to try to get in on a clutch replacement. Drag racers, first-time manual tranny drivers, and every other abusive fool you see on this board. I'm not saying you're one of them, I'm just pointing out that I'd like to be taken seriously at the dealer, and diluting the clientele is not going to help that.

Booster, GRWRX, and US2JDM are right.
Necromancer is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Class Action Lawsuit against SOA (Tranny) kneedragger Transmission (AT/MT) & Driveline 4 10-18-2003 07:26 PM
Class Action Lawsuit against SOA 4rallyn Bay Area Impreza Club Forum -- BAIC 9 05-09-2002 11:52 AM

All times are GMT -4. The time now is 08:28 PM.


Powered by vBulletin® Version 3.7.0
Copyright ©2000 - 2018, Jelsoft Enterprises Ltd.
Powered by Searchlight © 2018 Axivo Inc.
Copyright ©1999 - 2017, North American Subaru Impreza Owners Club, Inc.