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Old 06-28-2016, 12:31 AM   #1
wrxking108
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Member Sales Rating: (0)
 
Member#: 218283
Join Date: Jul 2009
Chapter/Region: RMIC
Location: Park City, Utah
Vehicle:
2006 STI
Grey

Default RallySport Direct

I purchased the HKS Hi-Power cat-back from them 4 weeks ago and I love the product and service. From the moment I arrived until I departed I was greeted with a warm smile and kind service. I called them 45 minutes before I made the drive to Draper Utah and they had the exhaust ready upon arrival. They had products on display in their office lobby and employee cars outside you can glance at. I give them 5 out 5 stars for amazing service. They also have a YouTube channel with 630 over videos.

Here's the link to their channel .

https://www.youtube.com/user/rallysportdirect
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Old 07-08-2016, 12:50 AM   #2
dreadz
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Member#: 417993
Join Date: Apr 2015
Default

I've also had good experience with rallysportdirect, they even helped facilitate a warranty replacement for whiteline tie rods when one of them failed, and that was outside of the warranty period, although I had documentation from an auto repair shop that the failure happened within the warranty period. I had bought the kit with 2 outer tie rods and 2 ball joints, one of the tie rods failed within warranty period and they sent me 2 new tie rods. They also have a live chat on their website during business hours. Ace shop.
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Old 07-30-2016, 05:18 PM   #3
kingsalami
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Member Sales Rating: (9)
 
Member#: 206257
Join Date: Mar 2009
Chapter/Region: MWSOC
Location: Yukon, OK
Vehicle:
2009 WRX 5-door
White

Default

From my experience, they're one of the top online vendors in business today.
I bought an X-Force catback exhaust from them, which had the wrong clamp in the kit. The supplier changed to a cheap-ass clamp without notifying RSD. They responded to my complaint immediately and hooked me up to ensure the problem was taken care of.
Some of the best customer service I've ever experienced. Highly recommended!
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Old 08-23-2016, 12:19 AM   #4
awsbakerordie
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Member#: 312826
Join Date: Mar 2012
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This is the go-to place for birthday and Christmas presents for my brother-in-law. I've never had any trouble with them. It's always been a pleasure to do business with RSD.
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Old 08-23-2016, 08:13 AM   #5
fl1p
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Member#: 407265
Join Date: Nov 2014
Chapter/Region: MAIC
Location: NoVA
Default

Also had a good experience. Ordered an intake from them a while back, arrived without a filter. Contacted them, and they immediately overnighted me a filter.

Just ordered new rotors from them, too. The packaging was less than desirable, and beat to ****, but the rotors aren't damaged and their bags are still sealed. So no complaints.

Will absolutely be doing business with them again!

Last edited by fl1p; 08-23-2016 at 06:14 PM.
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Old 08-23-2016, 01:34 PM   #6
Discard_WRX
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Member#: 440751
Join Date: Feb 2016
Chapter/Region: South East
Location: Orlando, FL
Vehicle:
2013 WRX
DGM

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+1 for RSD. Recently ordered some Motul differential oil, and one leaked in transit. Got a replacement rolling that same day, and shipped out the next (free of charge).
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Old 09-20-2016, 10:51 PM   #7
wrxking108
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Member#: 218283
Join Date: Jul 2009
Chapter/Region: RMIC
Location: Park City, Utah
Vehicle:
2006 STI
Grey

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Just got myself some Rally Armor Mud Flaps from RallySport at their new location in Slat Lake. Another good review, awesome dude at the desk and very reliable staff
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Old 03-02-2018, 12:09 PM   #8
Wraith
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Member#: 30364
Join Date: Nov 2002
Chapter/Region: NWIC
Location: Inside Salma Hayek
Vehicle:
2005 Devilish STI
Angelic white

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Had my first purchase with RSD recently and it went pretty flawless. Ordered a catback on a Sunday, got a "shipped" notice the same day and arrived at my doorstep that Wednesday.

My only complaint would be within 24 hours of the order I started getting marketing emails. Of course I immediately opted out but was a bit off-putting that I was getting advertised to before my first item even came.
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Old 03-07-2018, 01:53 AM   #9
YungBoba
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Member#: 450808
Join Date: Jul 2016
Chapter/Region: SCIC
Vehicle:
2017 WRX Premium
WR Blue Pearl

Default

Quote:
Originally Posted by Wraith View Post
Had my first purchase with RSD recently and it went pretty flawless. Ordered a catback on a Sunday, got a "shipped" notice the same day and arrived at my doorstep that Wednesday.

My only complaint would be within 24 hours of the order I started getting marketing emails. Of course I immediately opted out but was a bit off-putting that I was getting advertised to before my first item even came.
Sadly that is common practice in e-commerce, regardless of vendor or industry. We do the same thing at my work. I'm glad you had a good buying/shipping experience with RSD and I definitely wouldn't hold the marketing emails against them, even if it is a bit annoying. Just about every website I've ever shopped at online does the same thing, I just do what you did and opt out.
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Old 04-09-2018, 04:05 PM   #10
stub
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Member#: 484411
Join Date: Apr 2018
Chapter/Region: NWIC
Default RSD charged me 3 times for 900$ coilovers

I recently purchased some of the ISC N1 coilovers from Rally Sport. They where on back order but I wasn't concerned because they are usually really good with there costumer service. Fast forward to last Friday. I get the charge for the coils. Cool no worries there I was expecting it. Fast forward to today... I get another charge from them. Okay mistakes are made no worries. I give them a call and am told the charge is being refunded. SWEET! 2 hours go by and I'm charged again... WTF! I call them back. They apologizes and say that I have been reimbursed for the 2 charges and should see the money in my bank by the end of the week. End of the week!? Sorry that's 2700 dollars I'm out right now and its Monday the end of the week does not work for me at all.
I talk to Megan the manager after I have a conversation with my bank. She tells me because of the conversation with the bank my account will be frozen and she will not ship the product I paid for.
I have been charged 2 times from them the last 5 times I ordered but it was only 20$ here 50$ there not 900. Not sure if this has happen to any one else but I'm done with them.
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Old 02-25-2019, 12:18 PM   #11
Slayervii
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Member#: 498269
Join Date: Feb 2019
Default Do Not Order From Subispeed

Do Yourselves A Favor And Never Order From Subispeed, Their Site May Look Pleasing And All But They Have One Of The Most Horrible Customer Service Of All Times. They Do Not Even Answer Their Phone Or Emails For Customers, They Also Charge Up To 20% Return Fee For Their Merchandise. I Ordered A Seibon Carbon Fiber Spoiler For My Wrx And It Has Been A Whole Month Without My Item Or Any Answer From Them.

I HEARD VERY GOOD THINGS FROM RALLYDIRECT, THEY WILL BE MY NEW PURCHASE SITE
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Old 02-25-2019, 02:55 PM   #12
MortonCharbo
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Member Sales Rating: (1)
 
Member#: 487057
Join Date: Jun 2018
Chapter/Region: BAIC
Location: California
Vehicle:
2002 WRX Wagon
PSM

Default

90% of the reviews of RSD seem to be full of praise. I'm in the 10% I guess. Ordered a radiator and various whiteline bearings. It arrived on my door step three days after I ordered it. That's the only good part.

Radiator had been repackaged and had scratches on the mounting tabs. The whiteline bags on one set of bushings was torn open.

I contacted them and they said they don't accept returns. I told them obviously they did since I got already opened products. After that they stopped responding.

Filed a claim with PayPal to see if that got their attention. Nope, nothing. After a week, I had the option of getting 100% refunded by PayPal. Lucky for RSD I decided to just close the claim and not take my money back.

That experience makes it really hard to trust them again despite all the praise I see for them all over the place.
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Old 03-09-2019, 06:16 AM   #13
02_bugeyerex
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Member#: 467012
Join Date: May 2017
Chapter/Region: NWIC
Location: Greater Seattle Area
Vehicle:
2002 WRX
Silver

Default

Iíve never had anything but positive experiences with Rally Sport Direct whether on the phone or via email. They went out of their way to get an order shipped out late the same day for me when I needed it before a tune. Great folks in my book.
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Old 03-19-2019, 07:19 AM   #14
tastetickles
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Member#: 400004
Join Date: Aug 2014
Chapter/Region: International
Vehicle:
2013 sti hatch
SWP

Default Probably my last order from RSD

Bought all the Group N mounts, shifting linkage mount and bushings which was listed as "In Stock" last Tuesday and paid 100+ for shipping. Waited 3 business days and no updates on the order. Emailed them, waited over the weekend and just today gotten a reply from them saying the Tranny mount is out of stock. Really?!?! Normally I wouldn't make much of a fuss but the website boasted about having real time updates of stock inventory and I had to emailed them for them to actually inform me its out of stock. Seriously? it takes so long for RSD workers to press a few buttons on the keyboard to check something is out of stock. Best part about all this is the auto-generated email saying your order is being processed finally gets sent out after 1+ week of ordering. So much for turbocharging your website RSD, must be a huge turbo to have that much turbo lag.
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Old 04-24-2019, 06:59 PM   #15
BrokenBandito
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Join Date: Apr 2019
Default

Thank you
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