Welcome to the North American Subaru Impreza Owners Club Monday October 15, 2018
Home Forums WikiNASIOC Products Store Modifications Upgrade Garage
NASIOC
Go Back   NASIOC > NASIOC General > Warranty Issues & SOA Problems

Welcome to NASIOC - The world's largest online community for Subaru enthusiasts!
Welcome to the NASIOC.com Subaru forum.

You are currently viewing our forum as a guest, which gives you limited access to view most discussions and access our other features. By joining our community, free of charge, you will have access to post topics, communicate privately with other members (PM), respond to polls, upload content and access many other special features. Registration is free, fast and simple, so please join our community today!

If you have any problems with the registration process or your account login, please contact us.
* Registered users of the site do not see these ads. 
Reply
 
Thread Tools Display Modes
Old 12-27-2013, 10:04 PM   #351
Knotsure
Scooby Specialist
 
Member#: 41730
Join Date: Aug 2003
Location: Jersey
Vehicle:
1415 Legacy/Forester
D.Grey/White

Default

Maybe they cancelled it and took the left-over $'s? I was told to do that on one if my trade-ins. From what I understood, if the dealer takes possession, it cancels. Otherwise the dealer will fix it up on the warranty vs their used car money. Didn't the dealer who sold you the car offer some kind of warranty?
* Registered users of the site do not see these ads.
Knotsure is offline   Reply With Quote
Sponsored Links
* Registered users of the site do not see these ads.
Old 12-28-2013, 08:25 AM   #352
blackfang
Scooby Guru
 
Member#: 131347
Join Date: Nov 2006
Chapter/Region: MAIC
Location: Richmond Va
Vehicle:
2007 Legacy 2.5i SE
98 Z/28, VN 900 custom

Default

Quote:
Originally Posted by sc00by4life View Post
**** happens. Warranty is only designed to cover manufacturing defects. Sounds like you've just had some bad luck.

And you can't compare one make to another. Every single car is different.
Exactly. Anyone who does that is a fool. One day, I had a guy upset that his 200k mile Tundra needed another wheel bearing. He replaced the other side like 60k miles ago. Then complains about how bad Toyota's reliability is(are you serious? LOL ) and that his Fords never had wheel bearing issues up to 250k-300k miles and blah blah blah. After a brief conversation about product comparison and longevity with problems, I said why did you leave Ford then? His reply "because I had several transmission issues" I immediately ended the conversation with have a nice day.

I do not get into those conversations anymore with customers because it is like arguing with a politician.
blackfang is offline   Reply With Quote
Old 12-28-2013, 08:33 AM   #353
blackfang
Scooby Guru
 
Member#: 131347
Join Date: Nov 2006
Chapter/Region: MAIC
Location: Richmond Va
Vehicle:
2007 Legacy 2.5i SE
98 Z/28, VN 900 custom

Default

Quote:
Originally Posted by 314STI View Post
I bought it from a dealer(not Subaru) with 9k miles on it. I just found out the original owner had bought an extended warranty. Apparently they are only transferable from the original owner to another individual. So a)subaru collect for an extended warranty b) I never had the option of getting one c)subaru never paid a nickle on the original extended warranty
Yes the original owners must sell it to you and fill out the paperwork along with the transfer fee, otherwise you are not entitled to the SAS warranty which is understandable.


When you bought the car, you most likely( I have never ever seen a finance dept not offer this unless the customer strictly told them the moment the deal was being done) were offered an extended warranty or service contract of some sort.

And yes this is the wrong thread for this concern.
blackfang is offline   Reply With Quote
Old 12-28-2013, 10:49 PM   #354
314STI
Scooby Newbie
 
Member#: 377081
Join Date: Dec 2013
Location: St. Louis
Vehicle:
2009 STI
Charcoal

Default

You are avoiding the question. You must work for a Subaru dealer. Are you saying you think it's acceptable for a nearly 40 thousand dollar car to have an engine in it that won't last 50 thousand miles without major work being done?

Forget the extended warranty none sense, is this what I should expect from Subaru?

Assume it's driven within its design parameters by someone with 30 years of automotive design, building and repair experience?

I bought the car from a BMW dealership in another state. They could not sell me a factory warranty and theirs would have been meaningless. It's not about who pays to fix a manufacturers defect(which it clearly had/has).

As a Subaru dealer/certified mechanic I assume you have more experience with subarus than I.
It sure sounds like you are saying you wouldn't own one without an extended warranty which I think is a sad commentary about Subaru quality.
314STI is offline   Reply With Quote
Old 12-29-2013, 04:34 AM   #355
Chitownsubbie
Scooby Newbie
 
Member#: 377237
Join Date: Dec 2013
Default

i just got a bearing /rod issue with my 2013 wrx, but I'm nervous to take it into the dealer bc i have a aftermarket cutback exhaust , cobb intake, and access port , i need some trusted advise...please
Chitownsubbie is offline   Reply With Quote
Old 12-29-2013, 08:15 AM   #356
Notch 8
Scooby Specialist
 
Member#: 355254
Join Date: May 2013
Chapter/Region: MWSOC
Location: Columbus, Ohio
Default

Quote:
Originally Posted by Chitownsubbie View Post
i just got a bearing /rod issue with my 2013 wrx, but I'm nervous to take it into the dealer bc i have a aftermarket cutback exhaust , cobb intake, and access port , i need some trusted advise...please
You mod, you accept the consequences...whatever they may be.
Have you spoken to the dealership service department yet?
Notch 8 is offline   Reply With Quote
Old 12-29-2013, 09:20 AM   #357
blackfang
Scooby Guru
 
Member#: 131347
Join Date: Nov 2006
Chapter/Region: MAIC
Location: Richmond Va
Vehicle:
2007 Legacy 2.5i SE
98 Z/28, VN 900 custom

Default

Not sure if you meant me because you did not quote anyone specifically, but you did reply after I posted so I am going with it.

Quote:
Originally Posted by 314STI View Post
You are avoiding the question. You must work for a Subaru dealer. Are you saying you think it's acceptable for a nearly 40 thousand dollar car to have an engine in it that won't last 50 thousand miles without major work being done?
Nope, I do not work for a Subaru dealer. I love how ignorant your reply is starting off.
Where in ANY of my posts did I say it is acceptable? In fact I didn't, but I am pretty sure there are thousands of motors that have not had an issue

Quote:
Forget the extended warranty none sense, is this what I should expect from Subaru?
I don't know, Should you? I have seen other manufacturers take care of customers and not take care of them. I have seen Subaru do the same. There is no protocol with situations like this. Once the car is OUT of warranty REGARDLESS of manufacturer they do not have to cover it. Anything they do, be thankful for that.

Quote:
I bought the car from a BMW dealership in another state. They could not sell me a factory warranty and theirs would have been meaningless. It's not about who pays to fix a manufacturers defect(which it clearly had/has).

As a Subaru dealer/certified mechanic I assume you have more experience with subarus than I.
It sure sounds like you are saying you wouldn't own one without an extended warranty which I think is a sad commentary about Subaru quality.
A meaningless warranty? Only meaningless until something breaks on it and then you complain. Since it is not about who pays to fix something, then you can feel free to STOP POSTING about your issue then.

How did you assume that from my posts? Again NOT anywhere did I say I am a Subaru technician. You are right on one thing. I do have far more experience with them then you do.

How did you come up with the implication that I would never own one without an extended warranty? I DO own a Subaru and no I do not have a extended warranty and 150,000 miles I had to use it once to have a seat cover replaced. I have however seen a plethora of Toyota owners and Acura owners need repairs on their vehicle over the time that were under 100,000 miles. Do they make inferior products? We all know Toyota can't make a water pump. Does that make them unreliable?

The answer is NO. I think you need to sell the car and not buy another Subaru. Have a nice day as I am not going to entertain your posts anymore.
blackfang is offline   Reply With Quote
Old 12-29-2013, 10:45 AM   #358
Chitownsubbie
Scooby Newbie
 
Member#: 377237
Join Date: Dec 2013
Default

Quote:
Originally Posted by Notch 8 View Post
You mod, you accept the consequences...whatever they may be.
Have you spoken to the dealership service department yet?
No I haven't, but I'm planning on put my stock exhaust on and the stock intake, my question really is do they notice if you put the parts back on
Chitownsubbie is offline   Reply With Quote
Old 12-29-2013, 12:17 PM   #359
Notch 8
Scooby Specialist
 
Member#: 355254
Join Date: May 2013
Chapter/Region: MWSOC
Location: Columbus, Ohio
Default

Quote:
Originally Posted by Chitownsubbie View Post
No I haven't, but I'm planning on put my stock exhaust on and the stock intake, my question really is do they notice if you put the parts back on
Any competent mechanic would notice that an exhaust was removed/reinstalled, yes. Any competent Subaru mechanic will also be able to tell you've tuned your car, even if you flash back to stock. Not to mention the ethics involved by "returning the car to stock"...

Why don't you:
A. Be a man.
B. Take your car in as is and see what they say.

You(and by "you", I mean everyone who has done what you're thinking of doing) are the reason Subaru scrutinizes every warranty claim like they do.
Notch 8 is offline   Reply With Quote
Old 12-31-2013, 12:53 PM   #360
sc00by4life
Scooby Guru
 
Member#: 97135
Join Date: Sep 2005
Chapter/Region: NWIC
Default

Quote:
Originally Posted by Chitownsubbie View Post
No I haven't, but I'm planning on put my stock exhaust on and the stock intake, my question really is do they notice if you put the parts back on
So you're openly conspiring to commit warranty fraud?

You gotta pay to play. If you can't afford to fix it, you shouldn't have modded the car.
sc00by4life is offline   Reply With Quote
Old 12-31-2013, 06:43 PM   #361
Chitownsubbie
Scooby Newbie
 
Member#: 377237
Join Date: Dec 2013
Default

First of all, no wanna wants to lie, and I had a minor modded car , and second motor was all ready taken out and shipped to IAGperformance for a full rebuild , and plus with some extra goodies!! And so quit the fraud comments, I was just wondering what if, for all you keyboard snitches!! Yes I'm dropping about 4500 on this rebuild plus the car is in great hands with ams for tunes and turbo upgrades
Chitownsubbie is offline   Reply With Quote
Old 12-31-2013, 07:59 PM   #362
Knotsure
Scooby Specialist
 
Member#: 41730
Join Date: Aug 2003
Location: Jersey
Vehicle:
1415 Legacy/Forester
D.Grey/White

Default

Quote:
Originally Posted by Chitownsubbie View Post
First of all, no wanna wants to lie, and I had a minor modded car , and second motor was all ready taken out and shipped to IAGperformance for a full rebuild , and plus with some extra goodies!! And so quit the fraud comments, I was just wondering what if, for all you keyboard snitches!! Yes I'm dropping about 4500 on this rebuild plus the car is in great hands with ams for tunes and turbo upgrades
maybe re-read what you wrote? Sure looks like more than 'just wondering'. Why would you want to 'return to stock' while 'wondering'. Maybe just try - hey, you're right. Guess I'm buying myself a motor. Sure would garner some support!
Knotsure is offline   Reply With Quote
Old 12-31-2013, 09:55 PM   #363
Chitownsubbie
Scooby Newbie
 
Member#: 377237
Join Date: Dec 2013
Default

I asked a question if I should just go back to stock , that's all , and bring it into the service rep and explain my issue that's it, the car hasn't even made 3k miles on it
Chitownsubbie is offline   Reply With Quote
Old 01-04-2014, 03:33 PM   #364
sc00by4life
Scooby Guru
 
Member#: 97135
Join Date: Sep 2005
Chapter/Region: NWIC
Default

Quote:
Originally Posted by Chitownsubbie View Post
I asked a question if I should just go back to stock , that's all , and bring it into the service rep and explain my issue that's it, the car hasn't even made 3k miles on it
Doesn't work that way.
sc00by4life is offline   Reply With Quote
Old 01-08-2014, 08:19 PM   #365
chevymann
Scooby Newbie
 
Member#: 302091
Join Date: Nov 2011
Default 2013 STI engine failure at 58k

Hello everyone. I am new to subaru and have read this entire thread. I have no mods on my sti at all. Never raced or tracked. It's my daily driver.

The dealership I bought the sti from has performed all the maintenance and already screwed up my braking system and cost me $400 despite the factory warranty and the extended I bought at purchase.

At 58k I was coming home from a store about 7 miles away. Suddenly, a loud pop and then a noise that sounds like a metal fan with a stick stuck in it. No warning lights, loss of power or surging until the after the pop. First light on was the traction control light that came on flashing, then others started flickering, but not staying on.. Noise is constant and obvious something serious has broken. Dealership has the car and called to say they think it threw a rod and wont be covered under warranty because I was over the recommended mileage for an oil change. I think I went 4k over due to travel and holidays. I have not called SOA yet as I am waiting on the final word from the technician that is checking with the service manager. I have lost confidence in this dealership ever since I had to explain to the last service manager what brembo brakes were. I realize I am not without error in this situation, but it's a 2012 with 58k on it. Does anyone have any suggestions? Thanks in advance.
chevymann is offline   Reply With Quote
Old 01-08-2014, 10:14 PM   #366
blackfang
Scooby Guru
 
Member#: 131347
Join Date: Nov 2006
Chapter/Region: MAIC
Location: Richmond Va
Vehicle:
2007 Legacy 2.5i SE
98 Z/28, VN 900 custom

Default

This is the wrong thread for this. There is a thread right below this called Trouble/Warranty Denial Report Thread and that is where this belongs.
blackfang is offline   Reply With Quote
Old 01-08-2014, 10:46 PM   #367
Smity Subaru
Scooby Newbie
 
Member#: 211714
Join Date: May 2009
Chapter/Region: TXIC
Location: Houston, Texas
Vehicle:
95 Sti Swapped GC8
Red

Default

If all else fails i think you could get insurance involved or buy one of the weird automotive aftermarket warranty companies and take a chance. If all else fails you could sue subaru. I work at an Infiniti dealer and have seen overdue oil changes cause engine failure on new cars, but we are talking 30k miles overdue for oil changes. 4k overdue shouldnt(in my opinion) cause an issue since the oils nowadays are far more advanced and engineered for longer intervals. Our rule of thumb for warranty at that point is the oil change interval and if the engine has sludge. If you remove your oil cap and you see sludge in the engine(which i doubt you will) than you are at fault, but if there is no sludge than it still should be warrant-able. You are a frequent customer and have shown your loyalty to the dealer by on getting your service there. If that fails as well, take a oil sample and send it to get the oil analysis at blackstone http://www.blackstone-labs.com/. And you would be suprised, but even Infiniti warranty has their oil and fuel analysis done by blackstone if you need to know about an engine. The proof is in the oil. hope this helps man, your a loyal customer.
Smity Subaru is offline   Reply With Quote
Old 01-09-2014, 08:17 AM   #368
SpamBot
Scooby Specialist
 
Member#: 287534
Join Date: Jul 2011
Default

Quote:
Originally Posted by Smity Subaru View Post
If all else fails i think you could get insurance involved or buy one of the weird automotive aftermarket warranty companies and take a chance. If all else fails you could sue subaru.
You're telling him to buy an aftermarket warranty after he's already tossed a rod, and then put in a claim for it?

Yes, he could sue Subaru because he went 4,000 miles beyond his recommended oil change interval and his engine blew. I truly doubt he'd win, but he could waste his money on lawyers and court costs. It would be worth the try, though, because it's un-American to admit one's own negligence and accept the consequences.

Any bets that at 4,000 miles beyond the recommended change interval there wasn't much oil left in the pan? Could that have something to do with the failure? Huh? You think?
SpamBot is offline   Reply With Quote
Old 01-09-2014, 08:39 AM   #369
ubersu
Scooby Newbie
 
Member#: 212483
Join Date: May 2009
Chapter/Region: MAIC
Location: SC PA
Vehicle:
2013 WRX Hatch
DGM

Default

Oil consumption? Sounds strange, never heard of it....

Suggestions:

1) Replace long block

2) Perform maintenance as required
ubersu is offline   Reply With Quote
Old 01-09-2014, 08:05 PM   #370
blackfang
Scooby Guru
 
Member#: 131347
Join Date: Nov 2006
Chapter/Region: MAIC
Location: Richmond Va
Vehicle:
2007 Legacy 2.5i SE
98 Z/28, VN 900 custom

Default

Quote:
Originally Posted by Smity Subaru View Post
If all else fails i think you could get insurance involved or buy one of the weird automotive aftermarket warranty companies and take a chance. If all else fails you could sue subaru. I work at an Infiniti dealer and have seen overdue oil changes cause engine failure on new cars, but we are talking 30k miles overdue for oil changes. 4k overdue shouldnt(in my opinion) cause an issue since the oils nowadays are far more advanced and engineered for longer intervals. Our rule of thumb for warranty at that point is the oil change interval and if the engine has sludge. If you remove your oil cap and you see sludge in the engine(which i doubt you will) than you are at fault, but if there is no sludge than it still should be warrant-able.
Are you a lot attendant or an oil changer? Nobody should even bother to listen to your advice.

FYI, it takes at least a month or more with some extended warranty companies for coverage to apply. Once that is over and if they are not suspicious of why a claim is immediately initiated and actually entertain the claim, they will make the dealer tear the engine down and then deny it when they notice the maintenance was not up to date.

So now he spent money on a warranty, waited 30+ days after blowing money only to have an engine torn apart with a denied claim. Nice job genius

What the poster should do is contact SOA because a Subaru dealer is not allowed to deny any warranty claim based on abuse or lack of maintenance. They must get their District Parts and Service Manager involved and they will give them instructions. SOA are the ones who deny the claim due to abuse/lack of maintenance.
blackfang is offline   Reply With Quote
Old 01-17-2014, 11:21 AM   #371
Npags
Scooby Newbie
 
Member#: 378994
Join Date: Jan 2014
Chapter/Region: NESIC
Location: MA
Vehicle:
2014 WRX Limited
Metallic Gray

Subaru Stars Warranty

I completely understand that the warranty can not be voided for modifying you car....But if I were to do intake/exhaust/tune, could they reasonably blame the tune for any engine related claims?
Npags is offline   Reply With Quote
Old 01-18-2014, 06:19 PM   #372
sc00by4life
Scooby Guru
 
Member#: 97135
Join Date: Sep 2005
Chapter/Region: NWIC
Default

Quote:
Originally Posted by Npags View Post
But if I were to do intake/exhaust/tune, could they reasonably blame the tune for any engine related claims?
the intake. or the downpipe. or the tune. yes. its that easy.
sc00by4life is offline   Reply With Quote
Old 01-28-2014, 12:57 AM   #373
ghost911
Scooby Newbie
 
Member#: 342819
Join Date: Jan 2013
Default

Here is a serious question of warrenty.

Let me know if I can get my money back for this. It cost me 150$

I went to Subaru in Carlsbad California, Bob bakers.
Note: this happen when I first got the car Didnt know much about my 2012 Wrx.

Mods: arm inrake , catless downpipe.

Any way. I took my vehicle in because my cruise control was not working because I pulled a code p0140 low bank code, 02 sensor code. So they looked at it for 2 hrs to find out the reason why the cruise control was not working and they said it was switch that was staying stuck on, so they order the part and i had to come back whenthe part comes in. Part comes in and the machanic works on the new part and realises its the wrong part. Soon after that he realises it was a fuse that went bad and that caused the issue, so they replaced it with a new fuse and charged me 160$ because i had a catless downpipe which voided warrenty. And they didn't even give me an option whether to change it or not.. Is this correct that I should have been charged? Or should I go back and get money back? If so what so I say?
ghost911 is offline   Reply With Quote
Old 01-28-2014, 01:05 AM   #374
scoobySTi06
Scooby Newbie
 
Member#: 334064
Join Date: Oct 2012
Default

^^ your SOL if you don't revert back to stock before bringing your car into Subaru then prepare to have your warranty voided. What you could try is reverting to stock and start taking your car to a different stealership.
scoobySTi06 is offline   Reply With Quote
Old 01-28-2014, 01:11 AM   #375
sc00by4life
Scooby Guru
 
Member#: 97135
Join Date: Sep 2005
Chapter/Region: NWIC
Default

Quote:
Originally Posted by ghost911 View Post
Here is a serious question of warrenty.

Let me know if I can get my money back for this. It cost me 150$

I went to Subaru in Carlsbad California, Bob bakers.
Note: this happen when I first got the car Didnt know much about my 2012 Wrx.

Mods: arm inrake , catless downpipe.

Any way. I took my vehicle in because my cruise control was not working because I pulled a code p0140 low bank code, 02 sensor code. So they looked at it for 2 hrs to find out the reason why the cruise control was not working and they said it was switch that was staying stuck on, so they order the part and i had to come back whenthe part comes in. Part comes in and the machanic works on the new part and realises its the wrong part. Soon after that he realises it was a fuse that went bad and that caused the issue, so they replaced it with a new fuse and charged me 160$ because i had a catless downpipe which voided warrenty. And they didn't even give me an option whether to change it or not.. Is this correct that I should have been charged? Or should I go back and get money back? If so what so I say?
It sounds like you were charged a diagnostics fee. The service didn't fall under warranty service for whatever reason, and the techs need to be compensated for their time.

Unless it was itemized separately, they did not charge you for the fuse.

read the first post. your warranty CANNOT BE VOID except for a VERY FEW circumstances (ecu hardware modification, salvaged title, etc). You can risk SERVICE DENIAL based on modifications, but your warranty by-in-large cannot be "void".

Quote:
Originally Posted by scoobySTi06 View Post
^^ your SOL if you don't revert back to stock before bringing your car into Subaru then prepare to have your warranty voided. What you could try is reverting to stock and start taking your car to a different stealership.
dude. read the thread before responding.

we do NOT condone warranty fraud. your warranty is NOT VOID if you have modifications.
sc00by4life is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Could Transmission Warranty be voided by a Kartboy ShortShifter? WRXinEffect Warranty Issues & SOA Problems 59 05-16-2015 01:54 PM
My warranty is now VOID? AspenWrx25 Warranty Issues & SOA Problems 65 08-06-2006 01:21 PM
What parts of my warranty could potentially be voided if I install an EGT? popnfresh Warranty Issues & SOA Problems 2 06-27-2005 07:04 AM
What is consider voiding your warranty? Speedadickt Newbies & FAQs 14 01-30-2004 09:38 AM
Will these void your warranty...? WRX Power Factory 2.0L Turbo Powertrain (EJ Series Factory 2.0L Turbo) 1 06-19-2001 08:36 AM

All times are GMT -4. The time now is 09:11 PM.


Powered by vBulletin® Version 3.7.0
Copyright ©2000 - 2018, Jelsoft Enterprises Ltd.
Powered by Searchlight © 2018 Axivo Inc.
Copyright ©1999 - 2017, North American Subaru Impreza Owners Club, Inc.