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Old 01-08-2011, 12:19 AM   #26
HaPpYfAcE
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Member Sales Rating: (3)
 
Member#: 185760
Join Date: Jul 2008
Chapter/Region: RMIC
Location: Colorado Springs
Vehicle:
2007 STi ltd 42
UGM

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geoff has helped me get the parts i need on several occasions. always great deals and fast shipping!
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Old 01-25-2011, 06:27 PM   #27
CygnusPerformance
Former Vendor
Vendor Sales Rating: (134)
 
Member#: 201606
Join Date: Jan 2009
Location: http://cygnusperformance.com
Vehicle:
2013 STi Hatch
PBP

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Quote:
Originally Posted by HaPpYfAcE View Post
geoff has helped me get the parts i need on several occasions. always great deals and fast shipping!

Thanks, Jesse

-Geoff
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Old 02-01-2011, 06:37 PM   #28
EnJaNir
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Member Sales Rating: (1)
 
Member#: 197487
Join Date: Dec 2008
Location: 61114
Vehicle:
08 GRB
10 Legacy 3.6R

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What is there to say...

Geoff runs a great business. Top notch pre/post sale customer service, great prices, quick shipping, what else is to be said. Anyone should buy from [email protected] with confidence.

Very happy return customer here
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Old 02-09-2011, 11:12 AM   #29
FLG_Poncho
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Member Sales Rating: (1)
 
Member#: 239112
Join Date: Feb 2010
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I just wanted to give a thumbs up to Cygnus Performance. I was in the market for a Q300 Exhaust, Mud Flaps and Sways for my 2010 WRX. I had inquired to a couple vendors and was NOT at all impressed with the responses. One vendor was very lacking in the communication department, wouldn't answer the simplest of questions regarding price breakdown, short responses, etc. This vendor seems to be held in high regard around here so I won't name them, but I doubt I'll go back. Spending a lot of money online, if you can't communicate well you won't get my business. Too many shady people out there running a "storefront" IMHO.

Any way, back to Geoff. His responses were clear, direct, and actually answered my questions. WIN! I placed my order Thursday of last week and was shocked that the sways arrived the next day (I'm in CA) and the exhaust and mudflaps arrived on Monday. This was all with free shipping... EXTREAMLY impressive. I would recommend Cygnus to anybody and Geoff will definitely get return business from me.

Now, just to find the time to install...
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Old 02-20-2011, 03:27 PM   #30
CygnusPerformance
Former Vendor
Vendor Sales Rating: (134)
 
Member#: 201606
Join Date: Jan 2009
Location: http://cygnusperformance.com
Vehicle:
2013 STi Hatch
PBP

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Thanks very much for the positive reviews guys! I really appreciate it!


-Geoff
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Old 03-02-2011, 06:50 PM   #31
shimmy1122
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Member Sales Rating: (41)
 
Member#: 220310
Join Date: Aug 2009
Chapter/Region: TXIC
Location: Houston, TX
Vehicle:
2009 STi
SWP

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I recently bought some kartboy front and rear endlinks from Cygnus. Geoff had great communication and gave me multiple quotes on various brands. My radiator hose busted the next day and I needed a replacement hose quickly. I ordered some Samco hoses and Geoff expedited shipping to me free of charge!

Overall I am very happy with my purchases and know who I will be buying from next time I need parts.

P.S. THEY HAVE THE BEST PRICES AROUND!
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Old 03-09-2011, 12:15 AM   #32
CygnusPerformance
Former Vendor
Vendor Sales Rating: (134)
 
Member#: 201606
Join Date: Jan 2009
Location: http://cygnusperformance.com
Vehicle:
2013 STi Hatch
PBP

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Quote:
Originally Posted by shimmy1122 View Post
I recently bought some kartboy front and rear endlinks from Cygnus. Geoff had great communication and gave me multiple quotes on various brands. My radiator hose busted the next day and I needed a replacement hose quickly. I ordered some Samco hoses and Geoff expedited shipping to me free of charge!

Overall I am very happy with my purchases and know who I will be buying from next time I need parts.

P.S. THEY HAVE THE BEST PRICES AROUND!
Thanks very much for the great review! Glad we were able to get you back on the road

-Geoff
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Old 03-09-2011, 01:12 PM   #33
alx8283
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Member Sales Rating: (69)
 
Member#: 225024
Join Date: Sep 2009
Location: San Diego, CA, USA, Earth, ...
Vehicle:
2002 wrx
PSM

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Great vendor! Geoff got me the quotes i requested with no additional pressure to buy more, or upgrade beyond the level i am seeking. On a Friday i told him i'd need theweekend to decide, on Monday morning we pm'd and i called to place the order. I received my parts this morning, 48 hrs after ordering! Did i mention that he will truly beat any price, well, he got me the lowest price, and the fastest shipping combined!

BUY STUFF FROM CYGNUS!!! or at least give them a shot...
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Old 03-09-2011, 08:52 PM   #34
dvial56
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Member Sales Rating: (1)
 
Member#: 274105
Join Date: Feb 2011
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Great customer service, full of knowledge and very friendly. I would recommend everyone to order from Geoff, I will be ordering from Cygnus again and again!
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Old 03-11-2011, 11:16 AM   #35
patrick10
Scooby Newbie
Member Sales Rating: (5)
 
Member#: 234145
Join Date: Jan 2010
Chapter/Region: South East
Location: Eastern, NC
Vehicle:
2012 SWP STi

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With weeks of researching and talking to Subaru owners about which suspension products would best suit my needs, both performance-wise and price-wise, I decided to go with a Whiteline setup. After each product was carefully considered, I went on several websites for pricing and information. I stumbled across Cygnus Performance and saw their guarantee that they will not be beat on Whiteline products. I PM'ed Geoff and informed him of my plans and asked for input and suggestions. Geoff was more than willing to discuss the products and purpose for my car with no pressure on me to make a decision and buy from his shop. You can truly tell he cares more about the customer making the right decision on parts rather than the customer buying from him. Geoff was not the only vendor I spoke to, but was the only one with absolutely excellent customer service. From my experience, a lot of vendors will give you either good customer service or good pricing , neither at Geoff's level, and rarely both. Geoff's customer service was noteworthy and his pricing was outstanding. His guarantee of not being beat on Whiteline products holds true as he blew away the competion on the many vendors I talked to. If you're like me and value your car and the modifications you do to it, I sincerely recommend talking to Geoff at Cygnus Performance. He is by far the best Subaru vendor on the internet!
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Old 03-12-2011, 01:43 PM   #36
CygnusPerformance
Former Vendor
Vendor Sales Rating: (134)
 
Member#: 201606
Join Date: Jan 2009
Location: http://cygnusperformance.com
Vehicle:
2013 STi Hatch
PBP

Default

Thanks very much for the reviews I really appreciate everyone taking the time to write them. I also wanted to let everyone know we have a new system for tracking/invoice emailing which should get those emails out same day every time unless it's an order where we are waiting on a part. We are working hard every day to have the most comprehensive Subaru aftermarket catalog, fastest shipping, best customer service and lowest prices on the net. All of the support we've been getting on Nasioc lately is greatly appreciated. Have a great weekend and feel free to contact us anytime if you have questions or need a quote. We have many parts that aren't on the site yet and we'll beat almost any price!

-Geoff
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Old 03-22-2011, 03:40 PM   #37
st165turbos
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Member Sales Rating: (4)
 
Member#: 250598
Join Date: Jun 2010
Chapter/Region: NWIC
Location: Gresham, Oregon
Vehicle:
04 Forester

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Thanks cygnus, I received my whiteline bushings 3days after my order. Great communication and great service. Will do business again.
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Old 03-27-2011, 01:14 PM   #38
jtsimaras
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Member#: 97222
Join Date: Sep 2005
Location: calgary
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Do they ship to Canada?
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Old 03-29-2011, 04:41 PM   #39
esiuda
Scooby Newbie
Member Sales Rating: (1)
 
Member#: 215614
Join Date: Jun 2009
Location: Channahon, IL
Vehicle:
2009 STi
DGM

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What can I say? All the above (the good ones) is true. He has earned my respect, to the point of being the only one I call when I need a part.

Does not try to upsell you!!
Great pricing
Fast Shipping
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Old 03-31-2011, 12:51 PM   #40
CygnusPerformance
Former Vendor
Vendor Sales Rating: (134)
 
Member#: 201606
Join Date: Jan 2009
Location: http://cygnusperformance.com
Vehicle:
2013 STi Hatch
PBP

Default

Thanks very much guys

Yes, we do ship to Canada.

Thanks,
Geoff
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Old 04-04-2011, 09:54 AM   #41
makopolo
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Member Sales Rating: (1)
 
Member#: 260046
Join Date: Oct 2010
Location: Wilmington, DE
Vehicle:
2011 WRX Hatchback
WRB

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I am very surprised to see that they have such great review. Geoff gave me a great quote a couple of weeks back and I placed the order. Needed to delay shipping and he said he would accommodate for my request, everything seemed great.

As of today I have two un-returned PMs and phone calls from last week. So am wondering why they went from great customer service to none.


Something got lost in translation!

Last edited by makopolo; 04-08-2011 at 11:29 AM.
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Old 04-04-2011, 11:52 AM   #42
CygnusPerformance
Former Vendor
Vendor Sales Rating: (134)
 
Member#: 201606
Join Date: Jan 2009
Location: http://cygnusperformance.com
Vehicle:
2013 STi Hatch
PBP

Default

Quote:
Originally Posted by makopolo View Post
I am very surprised to see that they have such great review. Geoff gave me a great quote a couple of weeks back and I placed the order. Needed to delay shipping and he said he would accommodate for my request, everything seemed great.

As of today I have two un-returned PMs and phone calls from last week. So am wondering why they went from great customer service to none.
Abel,

PMed sir. This is the first negative review I've gotten on any forum in 5 years in this business. I'm sorry that surprises you. It's the busiest time of year right now. I am doing my best to keep up with requests. As I told you after you placed the order I do not have the parts you ordered in stock. They are coming from Australia via sea freight, but I have no definite ETA from Whiteline. It could be quite a while before anything ships, but since I have not charged you one penny you are welcome to cancel the order. I will let you know as soon as the parts are in stock again to see if you still want them. When I received your order I promptly called, PMed and emailed you to explain the situation. You placed your order on the 19th and I PMed/called/emailed you about it on the 19th. 9 days later on the 28th I heard back from you that you'd like to wait until we have them in stock and that you were "in no particular rush." The next thing you did was write this review. The parts are somewhere in the middle of The Pacific Ocean right now, so I'm not sure what else I could have done here. Sorry you are unhappy with my customer service. I will be happy to cancel your order if you'd prefer to work with another vendor. Just let me know if there is anything I can do for you.

Thanks,
Geoff
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Last edited by CygnusPerformance; 04-04-2011 at 12:04 PM.
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Old 04-04-2011, 01:54 PM   #43
Project Draven
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Member Sales Rating: (24)
 
Member#: 116080
Join Date: May 2006
Chapter/Region: MAIC
Location: Scottdale, PA
Vehicle:
2004 sti
silver

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Geoff is the man, hands down. Cust service is great and always came through. the makopoopo guy above is clearly mistaken.
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Old 04-04-2011, 09:15 PM   #44
Mr. AWDriver
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Member Sales Rating: (18)
 
Member#: 176505
Join Date: Apr 2008
Chapter/Region: MAIC
Location: Dundalk, MD
Vehicle:
07 SWP STI

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Was the only place out of 4 other well known vendors to have a supply of Invidia V2's in stock. Good price, fast email responses and shipped here in 4 days.

Couldn't ask for better service, will return. Thanks
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Old 04-06-2011, 03:22 PM   #45
drebon
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Member Sales Rating: (1)
 
Member#: 278127
Join Date: Mar 2011
Chapter/Region: Tri-State
Location: NJ
Vehicle:
2002 WRX
Silver

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This place is great. Great guy and great prices. No communication problems whatsoever. This will be the first spot I go to for all my future order inquiries.

Thanks again.
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Old 04-06-2011, 08:25 PM   #46
stil2stock
Scooby Specialist
Member Sales Rating: (21)
 
Member#: 51870
Join Date: Jan 2004
Chapter/Region: MAIC
Location: Charlottesville, VA
Vehicle:
06 STI
WRB

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Geoff was great - answered all my questions, tried to track down some parts for me that he didn't have in stock, returned calls in minutes, AND had the lowest prices BY FAR.

Thanks a ton Cygnus!
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Old 04-08-2011, 11:25 AM   #47
makopolo
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Member#: 260046
Join Date: Oct 2010
Location: Wilmington, DE
Vehicle:
2011 WRX Hatchback
WRB

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Quote:
Originally Posted by Project Draven View Post
Geoff is the man, hands down. Cust service is great and always came through. the makopoopo guy above is clearly mistaken.

My post was accurate to the circumstance, that's the point of a review. I was mostly inquiring to see if anything had changed at Cygnus because all my previous interactions were great and then I stopped hearing from him. I did not place an overall opinion outside of the scope of my experience.

I have updated my post.
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Old 04-11-2011, 12:18 AM   #48
firstjustice
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Member Sales Rating: (1)
 
Member#: 276045
Join Date: Mar 2011
Chapter/Region: SCIC
Vehicle:
2011 WRX
Beasty Black

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Geoff was extremely responsive and quick to reply to my many PM's.
I received my Whiteline sway bars and Kartboy endlinks quick. Even after the purchase I made a call to Geoff to confirm a few things and he was very helpful. I will be coming back to Cygnus for future purchases.
Thanks Geoff.
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Old 04-12-2011, 12:41 AM   #49
alx8283
Scooby Specialist
Member Sales Rating: (69)
 
Member#: 225024
Join Date: Sep 2009
Location: San Diego, CA, USA, Earth, ...
Vehicle:
2002 wrx
PSM

Default

I dealt with Geoff at cygnus about a month ago, my review is post #33, everything worked out great. Awesome vendor!
Today i was going through some papers and realized i had lost my invoice from cyngus. within a few hours of sending Geoff a pm, i had a pdf in my email of exactly what i had requested.
This guy is on his ****!
Do not hesitate to deal with Cygnus!!!!
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Old 04-24-2011, 11:04 PM   #50
CygnusPerformance
Former Vendor
Vendor Sales Rating: (134)
 
Member#: 201606
Join Date: Jan 2009
Location: http://cygnusperformance.com
Vehicle:
2013 STi Hatch
PBP

Default

Thanks VERY much for all the positive reviews. I appreciate all of your business very much and I appreciate you taking the time to post positive reviews

-Geoff
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