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Old 05-10-2018, 10:12 AM   #276
SlickWRX
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Member#: 17312
Join Date: Apr 2002
Location: Alpharetta, GA
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2015 WRX STI Limited
Dark Grey Metallic

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I'm paying $49/month for 150Mbps. Don't need all the extra crap they keep trying to get me to subscribe to.
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Old 05-11-2018, 09:15 PM   #277
CreepyCrawl
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Member#: 469605
Join Date: Jun 2017
Location: Suburbia Colorado
Vehicle:
09 STI Hatch
WRB

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Quote:
Originally Posted by nogger View Post
Lately, random channels can't be accessed for who knows what reason. All they say is to restart the system, which doesn't help. All a reset does is occasionally bring up a second connection error.

I am also in an area that is supposed to see increased speeds, but no test shows any difference.

It will be nice to have a second option (Fios) when we move next month.
Have you called them?

Channels not coming in one day might be an area issue, ongoing issues of channels not coming in you have a problem....
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Old 05-12-2018, 11:30 PM   #278
f4phantomii
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Join Date: Mar 2004
Chapter/Region: South East
Location: Ready to try OpenECU.org!!!
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2004 STi w/o wing
Aspen White / Silver

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Quote:
Originally Posted by nogger View Post
Lately, random channels can't be accessed for who knows what reason. All they say is to restart the system, which doesn't help. All a reset does is occasionally bring up a second connection error.

I am also in an area that is supposed to see increased speeds, but no test shows any difference.

It will be nice to have a second option (Fios) when we move next month.
When I've had this problem, I've had to call to get it fixed.

They always claim that periodic "account maintenance" sometimes messes up the channels you are supposed to receive...yet strangely never seems to reflect those changes on the bill.
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Old 05-22-2018, 01:26 AM   #279
jsmaze
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Join Date: Aug 2002
Chapter/Region: BAIC
Location: Oakley, CA
Vehicle:
2003 WRX Wagon 4EAT
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I moved my one cell line from ATT (no phone payment, 3GB data, insurance) to xfinity mobile, and added a new line. Both are by the GB for now. Bought a new iPhone 7 256gig for my kid, with insurance (32gb's were out of stock, and it ended up cheaper anyway. Score)

Switched my landline phone part of the triple play for home security, was still in contract, but sales dude was cool with swapping one service with another.

Total monthly difference: 10 bucks, after figuring in 3GB data use for each line.

No contract for the xfinity mobile, and I wasn't on contract for ATT, so figured I'd give it a try. The numbers if I had added the line and phone to the ATT account were about 80 bucks higher.

New triple play package also comes with a better channel lineup and automatic internet upgrade.

Will report back later, maybe I get screwed, maybe not. Reviews of the xfinity mobile seem to be fine, it's basically verizon.
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Old 05-22-2018, 05:50 AM   #280
orndog
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Interesting. I have considered this but we do visit some rural areas and I figured the "gotcha" would be the coverage map.
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Old 05-22-2018, 07:05 AM   #281
vapore0n
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Join Date: Jul 2002
Chapter/Region: NESIC
Location: Can't catch me!
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2017 Subaru Corolla
STI Limited SE-R Type (R)

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thank you for taking one for us.
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Old 05-22-2018, 10:19 AM   #282
042
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Location: The right (left) side of WA.
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Quote:
Originally Posted by Integra96 View Post


Glad to see nothing has changed with these ****ers.

I'm still confused as to who is better.

Unless you have access to Google fiber the alternatives are even worse. CenturyLink is the other provider I'm aware of here and their speeds are significantly slower, they send out aggressive door to door salesman, and I'm sure their customer service sucks too since their prices are so low they surely can't afford anything else.
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Old 05-22-2018, 11:08 AM   #283
Benhart21
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Location: Boulder-ish
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Comcast called me up and offered me a new subscriber rate, so now I have 150 down instead of 75 for $10 less a month. I'm OK with this.
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Old 05-22-2018, 11:10 AM   #284
Integra96
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Quote:
Originally Posted by 042 View Post
I'm still confused as to who is better.

Unless you have access to Google fiber the alternatives are even worse. CenturyLink is the other provider I'm aware of here and their speeds are significantly slower, they send out aggressive door to door salesman, and I'm sure their customer service sucks too since their prices are so low they surely can't afford anything else.
They're all horrible, having dealt with CenturyLink in another state.

Google Fiber is is a dream come true, as lame as that sounds.
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Old 05-22-2018, 12:18 PM   #285
042
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Location: The right (left) side of WA.
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Quote:
Originally Posted by Integra96 View Post
They're all horrible, having dealt with CenturyLink in another state.

Google Fiber is is a dream come true, as lame as that sounds.

The only time I've had to talk to Google customer service it was about my phone breaking and it was probably the worst experience I have had with a company in my life. The amount of lies told in a 10 minute phone call was actually impressive. Transferring to the supervisor just got me someone who was more experienced at lying to get rid of people. When the transcript of the call and decision on the case they promised me in 48 hours never came I couldn't even bring myself to call back.
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Old 05-22-2018, 12:22 PM   #286
Integra96
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Quote:
Originally Posted by 042 View Post
The only time I've had to talk to Google customer service it was about my phone breaking and it was probably the worst experience I have had with a company in my life. The amount of lies told in a 10 minute phone call was actually impressive. Transferring to the supervisor just got me someone who was more experienced at lying to get rid of people. When the transcript of the call and decision on the case they promised me in 48 hours never came I couldn't even bring myself to call back.
I had to use their customer service via online chat and it was outstanding.
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Old 05-22-2018, 12:25 PM   #287
042
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Member#: 332955
Join Date: Sep 2012
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Location: The right (left) side of WA.
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2004 Acura TL 6MT.

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Quote:
Originally Posted by Integra96 View Post
I had to use their customer service via online chat and it was outstanding.

Calling chat support is like playing Russian roulette except if you lose instead of a quick death you have to suffer indefinitely.
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Old 05-22-2018, 02:53 PM   #288
nogger
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Quote:
Originally Posted by f4phantomii View Post
When I've had this problem, I've had to call to get it fixed.

They always claim that periodic "account maintenance" sometimes messes up the channels you are supposed to receive...yet strangely never seems to reflect those changes on the bill.
Found out why I had errors on those channels: they were channels that I used to receive but they were removing them from the bundle I have. Now it just says they are no longer available with my subscription.
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