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12-24-2003, 01:00 AM | #1 |
Scooby Newbie
Member#: 41649
Join Date: Aug 2003
Chapter/Region:
MAIC
Location: Easton, MD USA
Vehicle:2004 Forester XTi PSM |
My gas cap broke and the dealer doesn't want to warranty it
The gas cap on my new FXT broke, with the white part which actually screws into the tank and the black "handle" part coming apart. My wife called the dealer to get a new one and they implied that it wouldn't be covered under warranty. They said it was likely "improper use." Now I'm no automotive engineer but I'm no neanderthal, nor is my wife, and we have screwed and unscrewed a gas cap a few times without nary a single problem.
I haven't talked to the service manager yet, but I hope I'm not going to get the runaround with a $15 part the first time I deal with subaru warranty stuff. Not an auspicious start. Hell, I'm ticked enough the gas cap broke much less having to deal with a warranty "issue" about it. Arrrgghh. Regards, Justin Wade
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12-24-2003, 01:25 AM | #2 |
Scooby Guru
Member#: 2272
Join Date: Sep 2000
Chapter/Region:
BAIC
Location: Fire Caves
Vehicle:2019 Macan 4cyl 1993 Impreza FWD WRX swap |
Find another dealership.
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12-24-2003, 08:38 AM | #3 | |
Scooby Specialist
Member#: 4955
Join Date: Mar 2001
Chapter/Region:
South East
Location: L5P's (Atlanta,GA)
Vehicle:2004 FXT OffRoadSubarus.com |
That doesn't sound right. If that's the way they are going to treat someone who just did about 25k worth of business with them.
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12-24-2003, 11:42 AM | #4 |
Scooby Newbie
Member#: 47949
Join Date: Nov 2003
Location: Dublin, Ca
Vehicle:04 Forester XT Porsche 914 w. suby six |
For what its worth, in California a functional gas cap is required to pass smog inspection, I assume other states are the same. Its not like a broken heater knob, who knows your car might just explode into a ball of flames with a missing gas cap =) Tell the dealer its a safety issue and your car will not pass smog till they fix it.
Sorry to hear your dealer is giving you a hard time. For what its worth, my dealer is terrible too e |
12-24-2003, 01:38 PM | #5 | |
Scooby Newbie
Member#: 42487
Join Date: Aug 2003
Chapter/Region:
MWSOC
Location: Near Milwaukee, Wisconsin
Vehicle:2008 STI Dark Gray Metallic |
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12-24-2003, 03:00 PM | #6 |
Scooby Guru
Member#: 4562
Join Date: Feb 2001
Chapter/Region:
NWIC
Location: Auburn, WA
Vehicle:2014 Electric Datsun 2005 Adventure van |
Before everyone goes jumping on the "this dealer sucks" bandwagon, I know you called but have you actually taken it in for them to inspect? I will not do warranty repairs over the phone,and I doubt they do as well.....
If you took it in and they declined coverage,go to a different dealer or talk to the field rep. |
12-24-2003, 07:25 PM | #7 |
Scooby Newbie
Member#: 36434
Join Date: May 2003
Location: SOCAL
Vehicle:2003 IFAV (290 GDT) CCRC |
Agreed. MOST (if not all) of the time YOU need to be in their face to get results. It's always easier to say "no" over the phone. Time to get in their FACE!
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12-24-2003, 07:31 PM | #8 | |
Scooby Guru
Member#: 4562
Join Date: Feb 2001
Chapter/Region:
NWIC
Location: Auburn, WA
Vehicle:2014 Electric Datsun 2005 Adventure van |
Quote:
They have not seen it. Therefor they do not know if it is a warranty situation or not. Schedule an appointment,be there on time. Do not get pissy with them when being written up,as a matter of fact it is always best to play dumb. Describe the situation,do not waste their time with needless information (i:e the bloody torque specs that you read online,ANY download from this website)And wait for them to fix it for you. It really is simple, people on this site go into the dealer all hot headed and bullish and wonder why they recieve "poor" service. |
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12-25-2003, 02:55 AM | #9 |
Scooby Specialist
Member#: 1077
Join Date: Mar 2000
Location: Driver's seat!
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should be covered by warranty based on his description!
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12-25-2003, 11:25 AM | #10 | |
Scooby Guru
Member#: 4562
Join Date: Feb 2001
Chapter/Region:
NWIC
Location: Auburn, WA
Vehicle:2014 Electric Datsun 2005 Adventure van |
Quote:
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12-25-2003, 08:02 PM | #11 |
Scooby Newbie
Member#: 50264
Join Date: Dec 2003
Location: Wausau, WI
Vehicle:2004 Forester X Woodland Green |
I had the same thing happen to my wife's Forester, only it was her fault. I drove it to the dealer with a smile and dumb look on my face, and they replaced it with no questions asked. hondaslayer is right, a little kindness goes a long way to good working relationship with your dealer of choice.
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12-29-2003, 08:32 PM | #12 |
Scooby Newbie
Member#: 41649
Join Date: Aug 2003
Chapter/Region:
MAIC
Location: Easton, MD USA
Vehicle:2004 Forester XTi PSM |
I went to the dealer today to get the gas cap replaced. Since my wife had already had them order one they had it in stock. They looked at it, said, "huh, never seen it seperate like that before," and then gave me a new one under warranty. Took 45 minutes because they had to pull it into the bay to let a tech attach the strap that holds the gas cap on Silly me, I thought I could just grab the thing and run.
Anyhow, no run around at all. I just wish they had told my wife on the phone "we'll order the part and when you bring it in we will see if it is under warranty," rather than implying that it wouldn't be because it "is usually improper use that causes the gas cap to break." No harm no foul, and I have a new gas cap. Regards, Justin Wade |
12-29-2003, 09:21 PM | #13 |
Scooby Guru
Member#: 4562
Join Date: Feb 2001
Chapter/Region:
NWIC
Location: Auburn, WA
Vehicle:2014 Electric Datsun 2005 Adventure van |
Told you all would be good.
Silly goose. |
01-01-2004, 07:56 AM | #14 |
Scooby Newbie
Member#: 8520
Join Date: Jul 2001
Location: Sunshine Coast - Australia
Vehicle:2003 2.5 XS Forester White over Dk Grey |
wadejg - Always remember the 7 x P's and you will never go wrong in life.
P = Prior P = Planning & P = Preparation P = Prevents P = Piss P = Poor P = Performance I was taught that lesson in the Army (Aust) and it has stood me in good stead ever since. |
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