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Old 04-12-2021, 01:53 PM   #1
Scooby Specialist
Member Sales Rating: (0)
Member#: 31567
Join Date: Jan 2003
Default RallySport Direct - Exceptional Customer Service

Just want to throw a shout out to Marcus @ RallySport Direct. For such a small order of a couple bushings and brake bleeder, I didn't want to be "that customer", but here I am.

I placed the initial order, realized I didn't use the first time discount. Marcus was nice enough to cancel the order for me. Then I can't find the pop up to get the discount, he was nice enough to provide it. Re-order finally placed..didn't pay attention because I'm an idiot and google autofilled my old shipping address. Now the shipment is being returned back to RSD.

Marcus was patient, understanding and cool the whole time to help me with an re-order and refund for the package return by USPS. Really, I have never experienced such amazing help from any company.

You sir, is the ritz
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Old 04-19-2021, 12:48 PM   #2
Scooby Newbie
Member Sales Rating: (0)
Member#: 471992
Join Date: Jul 2017

RSD seems to be hit or miss then. This does not match my most recent on going experience with the company. Really questioning if I continue to buy my parts and upgrades from them.
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Old 04-23-2021, 04:44 AM   #3
Scooby Newbie
Member Sales Rating: (0)
Member#: 513654
Join Date: Apr 2020
Location: USA, Los Angeles


It's not quite clear, Plazma. Is it that bad? I mean, is there any reason not to buy there at all? What's that got to do with it? I often come across this in a customer service environment. Usually, professional outsourcers help solve this issue if the company hasn't solved it before, but not everyone understands that outsourcing is good.

Last edited by Snasioc; 04-28-2021 at 04:28 AM.
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Old 06-01-2021, 03:50 PM   #4
Scooby Newbie
Member Sales Rating: (0)
Member#: 204266
Join Date: Feb 2009
Chapter/Region: NWIC
Location: Puyallup, WA
2018 STi


Not going to be using RSD anymore. They need to re-configure there computer system and also there phone system. I called numerous times and almost every time I would call "We are receiving higher then normal call volumes" blah blah blah. Placed an order for Fortune 500 coil overs and they didn't have them in stock. Checked back a day later and they suddenly had them in stock! What a surprise. Ordered them on March 28 and didn't receive them till May 10th. If I didn't have to wait weeks for email responses or If I could of talked to someone sooner I would of had my purchase of $2000 coil overs within a few weeks. There system needs to prioritize when Items become available in stock and ship to the customer automatically. Its pretty crappy when I have to call and tell them to cancel the order from Fortune and ask them to ship me what they have in stock, when It should happen automatically.
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