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Old 07-27-2008, 12:37 AM   #151
DC16A2
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Default still at it?

They're still pulling that "$100 lost remote" thing. And it didn't work.
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Old 11-04-2008, 09:00 AM   #152
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Any recent stories/purchases? Has the lost remote thing happened to anyone recently?
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Old 11-04-2008, 04:49 PM   #153
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My father bought his 2005 used Legacy outback from them and had a positive experience. Over the summer my uncle was picking my dad's brain on what car he should get his daughter. A couple of days later we get a call from my uncle saying he bought a new impreza for his daughter and the dealer was good. IDK I have not personally been at this dealership but my father and uncle seem to have had a good experience.

steve
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Old 11-06-2008, 11:13 AM   #154
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When we were looking for a used Tribeca, Kolb's had one on the lot for a great price. It wasn't the color that we wanted, but I stopped by to take a look at it anyway. I spoke with the sales person, went inside to discuss a little further and told him that I'd come back with my wife to look at it and see if she liked the color. I asked why it was priced so low and was told that it was a tough color (sea mist green), that they got it cheap at an auction and don't overly mark up their prices.

Based on past dealings I went home and ran the VIN to check on the history. The car had a SALVAGE title. It wasn't disclosed to me in our discussions. I was a bit upset about it, called the dealership and was given the brush off.

Needless to say, we didn't buy our Tribeca from BK, but instead went to Ramsey Subaru. Got a good deal, dealt with decent salesperson, beat up on the finance guy a bit and love our car.

I cannot recommend Kolb's to anyone for sales. I have no experience with their service department, but know one of their mechanics, who is a great guy and a great mechanic.
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Old 11-07-2008, 05:31 PM   #155
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yeah i like there techs great guys
place went down hill since Alex left

oh wait that is me
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Old 11-07-2008, 10:29 PM   #156
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I haven't been back to BK for service since Alex left.
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Old 03-06-2009, 08:58 PM   #157
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Has anyone had some good experiences lately with Bill Kolb Jr Subaru? I am thinking about driving up there to pick up a car but I want to at least see a few good stories about them.

Its a fairly new car so Im not worried about it being abused, and I look over my paperwork so I'm not so worried about them trying to rip me off. I have no problem walking out.

I just wanted to see how many GOOD stories I can hear about them.
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Old 03-10-2009, 11:08 AM   #158
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Quote:
Originally Posted by Jaylyons1 View Post
Has anyone had some good experiences lately with Bill Kolb Jr Subaru? I am thinking about driving up there to pick up a car but I want to at least see a few good stories about them.

Its a fairly new car so Im not worried about it being abused, and I look over my paperwork so I'm not so worried about them trying to rip me off. I have no problem walking out.

I just wanted to see how many GOOD stories I can hear about them.
Don't do it....They are terrible. Unless you're saving a ton of cash, not getting financing through them and will not deal with them for anything...ever, than it might work out. Otherwise, it will be a huge PIA.
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Old 03-16-2009, 05:08 PM   #159
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^ Agreed. After I bought my car from them.. I've never been back. My independent mechanic does any work, and Metric Subaru or North Coast Subaru do anything particularly Subie specific.
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Old 03-16-2009, 05:37 PM   #160
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Quote:
Originally Posted by braticus View Post
Don't do it....They are terrible. Unless you're saving a ton of cash, not getting financing through them and will not deal with them for anything...ever, than it might work out. Otherwise, it will be a huge PIA.
Right on target.
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Old 03-16-2009, 07:30 PM   #161
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I just ordered my first Subaru from Liberty in Oradell NJ. It's a 2009 Impreza.
Jeff, my saleman, did a fine job taking care of me. I paid $641 below invoice.
Subaru is running a $1,000 customer rebate through 3-31-09. I'll be taking
delivery within 2 weeks.
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Old 03-17-2009, 12:27 PM   #162
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Default Bill Kolb Jr., Orangeburg, NY (part 2)

"I bought a car from them and they told me that because I was out of state and it was a NY vs. MA thing, they would have to collect the tax and register the car. I guess I was just used to dealerships taking care of it in a timely manner and figured it would be fine. I came to find from talking to a lawyer that it was blatant lie, and really, I should have known better than to believe that bull****.

I only had a week to drive around with my old reg and plates, MA doesn't do temps (it takes an 30min to transfer or even get new tags and reg). They PROMISED it would be done in time. I call all week to find out what the hell is going on....NO ONE calls back to tell me the status. Funny how they were all over me before I bought the car.

Now I have a new car that I can't legally drive on the road... how the hell am I supposed to get to work. I took the chance to go with them, and I got dicked around like some other people here.

In short, their customer service and care for the customer post-purchase sucks. If you're saving a bunch of cash and can deal with there crap, fine. Just make sure you pay attention.

Oh, I also got a beat up copy of the DVD for the Nav system. A copy they made, which stopped working a few hours later. Thing was hacked, once again, I really should have checked it, but I was more concerned with inspecting everything else. I don't even care about having the original, as long as I had a working copy. I'm positive I'll never see that thing.

I'll be filing complaints whoever and whatever I can."


__________________________________________________ _______________

I've included my review above, just so the story is here.


So, they finally registered my car, after I didn't have anything to drive for a week and half. It took some serious nagging and calling/email everyday to get it done.

Now for the kicker.....They called me today and said that I had to give them an additional $55 or they won't send me my registration. Can you say EXTORTION!

I told them I wasn't giving them a penny. I'd rather get a duplicate from the RMV then give them anything else. They told me that I had to pay and then they hung up on me.

This one is differently going to the FTC and attorney general. These people are scum. After all all the bull****, you'd think they would owe me money...
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Old 03-29-2009, 05:19 PM   #163
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This dealership is by far the worst of them all. They tell you one thing and then they jerk you around. I will never ever recommend anyone to go to this dealer for anything. They never honor anything they say and as soon as you get a car from them they dont give a flying jack about you anymore. Also, service will tell you one price and then they will have another price waiting for you when they get there. Bill Kobl Jr. is a *****hole and should be closed down. These people give subaru a bad name. To all of them, go to hell.
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Old 05-12-2009, 07:18 PM   #164
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Default Saved from a Possibly Bad Experience with Bill Kolb Subaru

I apologize for posting this twice, but apparently there are several threads here on the subject of Bill Kolb :-)

Thanks to all the people who write on this and other boards, I was saved from possibly making a bad decision and the loss of money that might have entailed.
My son and I saw, and test-drove, a 2008 Subaru Impreza with 5,000 miles at Bill Kolb Subaru in Orangeburg, NY. The price was about $2,000 lower than similar cars at that and other dealerships, and we were told the reason why – it was a “lemon law buyback.” Our salesman, Jerry, assured us that the problem had been with the transmission and the transmission had been replaced so the car was “good as new.” I saw the Carfax report which clearly stated the problem, and I didn’t think it was a big deal at the time.
I want to make it clear that I really liked our salesman and thought he was very honest and above-board. My opinion on that has not changed. He told us everything up front and didn’t ever lie or whitewash the truth. He also always returned my phone calls promptly, even after he knew I was not going through with the purchase. In one of the articles on Edmunds, “Confessions of a Car Salesman”, the author claims that when a dealer has less-than-admirable practices it is usually the fault of the management, not the salespeople. I sincerely believe that to be true in this case.
At any rate, when we test-drove the car we both loved it, so I immediately went in, signed the contract, and gave them a $500 check. I perhaps naively figured that since the transmission was replaced all the “lemon” problems had been solved. As the owner of a 2002 Subaru with 170,000 miles and nary a major problem, I figured the car would probably be trouble-free, so I was not overly concerned.
This is where it gets murky. When I asked about the remote keyless entry I was told – as many people who have written here were told – that the remote hadn’t been included when the dealer purchased the car and “programming” a new remote would cost an additional $91. I was very surprised and asked if the cost could be included in the price, as remote keyless entry was one of the features listed on the car. I was told that there was no way they could absorb this expense, so at first I figured, what the heck, another $91 was no big deal, although it did irk me. Believe it or not it is this small item that caused me to search on the Internet and uncover all of Bill Kolb’s other specious practices.
The finance guy gave us the usual 20-minute rap; since we weren’t planning on financing the car the only thing he could push was an extended warranty (“a good idea for a car that’s a lemon buyback”). The least expensive one was over $600, so I told him I’d have to think about it and we left.
It was only when I arrived home and thought about how odd that $91 “lost remote” charge was that I decided to Google both the dealership and the “lemon law” thing and see whether buying the car was such a good idea. My main concern was not so much for the reliability of the car, which I thought (and still think) was probably pretty good, but for the resale value should my son ever decide to sell. What came up on the Internet was that, unless the deal was ridiculously cheap (which it wasn’t), when you buy a “lemon law buyback” you really don’t know what you’re getting. Selling the car would probably be impossible. On top of that, the fact that Bill Kolb offered no additional warranty on the car (other than the factory warranty remaining or one that I would pay for) did not exactly serve to reassure me. (A few days after I decided not to buy, I spoke to a friend of mine who is a mechanic and we both agreed that if the only problem initially had been with the transmission, which was a manual, Subaru would have replaced that long before having to buy back the car).
Then the recurring theme on several boards of the “lost remote” and $91 charge is what really blew me away. Maybe it’s a small thing, but the fact that they would be so tacky as to add $91 to everyone’s bill by claiming to lose the remote struck me as dishonest at best, and outright thievery at worst. What a scam! Even if the remote really had to be replaced, the cost of replacement to a dealer is probably less than $10. It’s only after finding these posts again and again that I began reading all of the other negative posts about Bill Kolb and began to really doubt my decision.
At that point I called my bank to stop payment on my check and, in addition, transferred most of the money from my checking account to my savings account so that the check would either be stopped or would bounce. I wasn’t sure how fast the dealer would try to ram the payment through. I then called the salesman to tell him I was not going through with it. Again, he was very understanding and polite and I can’t say anything but positive things about him. He told me the check had been returned to them and he would be mailing it back to me. As they say, possession is 9/10 the law; I wonder what would have happened if the check had actually cleared. Fortunately, I’ll never know.
So, bottom line is that Bill Kolb Subaru’s insistence on an additional $91 is what cost them what I’m sure was many thousands in profit. Thanks again to everyone who was kind enough to save us from what could have been a very bad experience indeed -- and hopefully, the next potential buyer will be equally forewarned about this dealership.
We’re still in the market for an Impreza but this time will be a little wiser about what we buy and whom we deal with. Since we only save a few grand by buying a used one, after this experience I may just spring for a new one. And, by the way, SOA left a message for me today to find out why I chose not to go through with the purchase. I certainly intend to let them know.
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Old 05-13-2009, 03:28 PM   #165
kb2spn
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Great job,they would have put you thru the hell if you tried to get something corrected.
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Old 05-20-2009, 11:44 PM   #166
DC16A2
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Consumer research shows that for every bad customer experience, that person on average will tell 5 of his/her friends about it.

Whew.
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Old 05-21-2009, 09:19 AM   #167
IcedearthWRX
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Yeah and thanks to the internet Those 5 people can now turn into millions wooo uhuhu woouu uhuhaa ha ha ATTEMPT AT EVIL LAUGH.
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Old 06-09-2009, 04:34 AM   #168
SubGal18
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Default My Experience at Kolb's

I bought a 2007 Forester from them and had a decent enough experience. We did all the negotiations over the internet among three dealers near Westchester. My neighbor had had a good experience there too, and we both got a good price. I sold that car because we left the country. However, we're returning and now moving to Western, MA.

I was debating whether to go back to Kolb because we already know the sales guy, but that would mean going through the re-registry again, and the previous poster went through a bad experience on that. However, people who went to the dealer I was thinking of in Western MA, Steve Lewis, seem to have even worse horror stories than the dissastisfied Kolb people. I'm not sure where to go. Why are so many dealers such pains?
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Old 06-09-2009, 07:44 PM   #169
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Default Alright experience overall

My family is on our second Subaru. THe first was a 98 Legacy Outback Wagon. My father is the one who drove it and got it serviced. He's never complained about BK Subaru, even when I mentioned all the bad stuff I've read on here and the Legacy forums. We went and purchased an 07 Legacy 2.5. The only strange thing about the sale was this...

Of course being a teenage boy, I was a fan of the Legacy GT. The salesman seemed to be pushing for an Outback LL Bean Edition or something like that (I don't remember the exact model). He came up with a LOT of BS as to why the GT was a poor choice and the Outback was a much better, and conviniently more expensive choice. This was some time ago, as we purchased the car new, but one of the reasons, he insisted, was the GT was too powerful and the sportshift was unnecessary. My father took it out on some back roads for a test drive, and let me mention he's not one to engage in any spirited driving. He doesn't really know about what a sportshift does. But during the drive, the salesman insisted my father use the up/downshift buttons on the steering wheel and play with the gears. So my dad (never having used a sport shift before) shifted down into second or whatever, the car jerked unexpectidly and kind of scared him a bit. (I guess not being a car guy, he didn't know what to expect). The salesman continued on to say the Legacy GT was TOO powerful. I guess he forgot the Outback he suggested we purchase was rated at similar horsepower (maybe even a bit higher). The salesman ended up getting screwed - no Outback LL Bean sale (~33-34k) for him, and no Legacy GT for me (the 2.5 is now my car ). I'm not really bitter about my parents chosing not to get the 2.5 GT; it is their money after all, and I love the damn car, even if it's not a GT. But I'm don't understand why BK Subaru talks customers OUT of buying a Legacy GT. This guy was DEFINITELY sneaky in the ways he tried to tell my parents what model was right for them. When I go to a dealership, unless I ask for the salespersons opinion, I just want to hear F A C T S about the cars, not what the salesperson things is suitable for my needs. I can figure that out myself.

I have a friend who just purchased a brand new car. Bill Kolb lost her business for the same reason, and I was shocked to hear the story. She was ready to purchase a Legacy GT, but the SALESPERSON TALKED HER FATHER OUT OF IT; it's too fast for a young girl.

Now, I understand that they may feel morally obliged to inform parents that they're purchasing a fast car that their teenaged kids might abuse. But he tried to upsell my parents to an Outback that was JUST AS FAST! So I'm not buying that for a second in my case.

I have to say, if at some point I chose(/find the money lol) to upgrade to a Legacy GT and I get a salesperson who tries to push me away from it to one model or another, I am going to never let Subaru hear the end of it. I was really angered by the tactics he used to sway their opinions, and looking back on it years later, whether my parents wanted a GT or a 2.5 or something else, I regret not giving our business to another dealership.

So, if you're looking to buy Legacy GT, don't go there. They'll talk you out of it, especially if you're young lol

Besides that experience, my father has no complaints about BK. I haven't had to deal with the service department yet, but we'll see how it goes. I would say personally, besides the above, they've been absolutley fine.

If anyone cares, I'll find out the salesman's name.
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Old 06-09-2009, 07:57 PM   #170
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i personally had a good experience at BK...i will update the details a bit later tonight as i am on my cell phone...
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Old 06-09-2009, 08:03 PM   #171
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upselling is the first thing they teach u in salesmen school...
did ur father ever specifically say he wasnt interested in an outback?
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Old 06-11-2009, 01:27 AM   #172
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They seem fine at selling, or up-selling for that matter... but perhaps you skipped over this post:

Quote:
Originally Posted by braticus View Post
Don't do it....They are terrible. Unless you're saving a ton of cash, not getting financing through them and will not deal with them afterward for anything...ever, then it might work out. Otherwise, it will be a huge PITA.
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Old 06-14-2009, 07:10 PM   #173
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Default

Hey guys I found Bill Kolbe's site awhile ago and thought it was interesting how you could "build your own" car. They have MSRP and their price, which is lower of course, but I find it weird that the WRX option and premium package are more than MSRP while all the other packages are less. Their price is still lower than sticker after you select the base Impreza package, but not that good of deal unless you want the non-wrx or the GT. I've seen better prices (with discounts of course). I called to ask about the build your own cars and the dealer said they also have inventory (at the present 1 WRX) and he kept trying to get me to come and take a look at the used cars. He did'nt seem to listen to me when I said I did'nt really want a used one. I mean why pay nearly the same price when you can get a new one with a discount right now that has'nt been beat on?
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Old 06-14-2009, 07:49 PM   #174
greenc51
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Quote:
Originally Posted by DC16A2 View Post
They seem fine at selling, or up-selling for that matter... but perhaps you skipped over this post:
nope...i didnt skip over that post.
i bought my car there back in aug 08...no problems, no issues out of the ordinary. they took my trade in which was having engine problems (of course i didnt tell them that) they took it, gave me more than i was expecting. i test drove my wrx, set up the paper work etc etc...came back a few days later, dropped my trade off with the gas gauge on E and rolled out in my wrx. i said no to the extended warranty, and all the other bs offerings that the dealer makes extra money off of.
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Old 06-15-2009, 01:37 PM   #175
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Have any of you ever gotten a second call back from Ms Kolb?

Last edited by awns729; 08-12-2009 at 11:47 AM.
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