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Old 06-01-2018, 06:00 PM   #1
envader
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Default Ordering Issues w/ KS Tech

So I placed an order with KSTech back on the 14th of May. Nothing on the page indicated that the item I ordered was make-to-order, so I assumed that I would be getting a shipping notification within a day or two.

A week goes by without any communication. Then another. A few days ago, I finally tried to reach out to see what was going on, and have gotten complete radio silence from KS Tech, both when I left a voicemail message and when I used the contact form on their website. I tried leaving one last voicemail today, but still haven't heard anything back, so I just had to start a chargeback dispute with my bank.

Has anyone else has issues ordering items directly from KS Tech? I really like the perceived quality of their products, and was in fact thinking of ordering something else, but the lack of communication has really turned me off... [/end rant]
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Old 06-01-2018, 06:22 PM   #2
Back Road Runner
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Not every company is instant in response. It depends on the size of the company and the roles of the personnel that handle the support function. Smaller companies will have fewer employees, and these employees tend to have a broader scope of duties. A bigger company may have dedicated customer support staff. A smaller company may have a person that handles 3 or 4 roles and customer support is 20% of their duty. People expect it's one or several people's dedicated job. That's not always the case. Plus if they're busy with other work or maybe on vacation, the work load may be delegated to non-standard staff who aren't as efficient and in themselves have other duties.

A few days should be no big deal. Depending on how they manufacture, they may build in batches and have some quantity on the shelf. They may also build to order and your product isn't started until after you purchase. I don't know their manufacturing process. There is some reality they follow that may or may not match your assumptions.

I ordered an intake from them a while ago, say a year or so. I wish I could recall how quickly it arrived. I don't recall the communication regarding it or if there was any form of verification. I'll need to dig up the old info.

In the grand scheme, I'm not sure what you were expecting. They are a manufacturer but a small one. Their company size is likely quite small. There's not much info online regarding company size, employees, etc. Maybe someone from KS Tech can comment and fill you in.

"KS Technology designs, manufactures, and sells specialty high-performance products for turbocharged Subarus. Our products are mostly made locally here the the Reno/Sparks/Tahoe area of Nevada, USA. We engineer, test, and use what we sell.

Please contact us by emailing [email protected]. You will almost always get the fastest response through email. For things that can not be handled via email you can call (775) 250-7903. We are often very busy and cannot always answer this phone, so please email us for fastest service."
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Old 06-01-2018, 06:51 PM   #3
envader
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Default

Quote:
Not every company is instant in response. It depends on the size of the company and the roles of the personnel that handle the support function. Smaller companies will have fewer employees, and these employees tend to have a broader scope of duties. A bigger company may have dedicated customer support staff. A smaller company may have a person that handles 3 or 4 roles and customer support is 20% of their duty. People expect it's one or several people's dedicated job. That's not always the case. Plus if they're busy with other work or maybe on vacation, the work load may be delegated to non-standard staff who aren't as efficient and in themselves have other duties.
Totally get that, which is why I waited basically a full week after first contact before I decided that "all was lost".

Quote:
I ordered an intake from them a while ago, say a year or so. I wish I could recall how quickly it arrived. I don't recall the communication regarding it or if there was any form of verification. I'll need to dig up the old info.

In the grand scheme, I'm not sure what you were expecting. They are a manufacturer but a small one. Their company size is likely quite small. There's not much info online regarding company size, employees, etc. Maybe someone from KS Tech can comment and fill you in.
I'm curious to see if you can find your order history. It's been 3 full business weeks since my original order placement, and 5 business days since I first reached out to check on the status.
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Old 06-01-2018, 11:41 PM   #4
dev6565
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Who cares how large or small a company is? Anyone that buys or sells anything knows it isn't a good idea to keep your customer in the dark about an order.

When people spend any amount of money with you they expect to be acknowledged that yes the order was placed and yes steps are being taken to build/deliver that product to you in a timely manner. No matter how you look at it radio silence for weeks on end with no confirmation that they even got your order and them not responding to your very reasonable questions as to what's going on is totally unacceptable.

Chargeback your card and spend your money with a company that cares about delivering the product your hard earned money paid for.
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Old 06-02-2018, 12:17 PM   #5
IMPORTIMAGE
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I tell my customers to expect a 1-2 week wait when ordering ks tech, great products, but he makes each one to order. You can feel confident ordering from a reputable dealer.
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Old 06-02-2018, 10:36 PM   #6
Back Road Runner
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I looked at my old e-mails. I had my original order confirmation and then two weeks later an order change notice, aka shipping confirmation. It did take a full two weeks to ship. I never did any communication with them, so I can't comment on that aspect of their company.
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Old 06-05-2018, 05:20 PM   #7
envader
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Arctic Silver

Default

Quote:
Originally Posted by dev6565 View Post
Who cares how large or small a company is? Anyone that buys or sells anything knows it isn't a good idea to keep your customer in the dark about an order.

When people spend any amount of money with you they expect to be acknowledged that yes the order was placed and yes steps are being taken to build/deliver that product to you in a timely manner. No matter how you look at it radio silence for weeks on end with no confirmation that they even got your order and them not responding to your very reasonable questions as to what's going on is totally unacceptable.

Chargeback your card and spend your money with a company that cares about delivering the product your hard earned money paid for.
THANK YOU! Glad to see somebody else agrees that this situation is pretty ridiculous.

The unfortunate part for me is that KS Tech is the only company out there (that I've found) that makes hood scoop block-off plates. Maybe I just need to make friends w/ a fabricator in my area...
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Old 06-11-2018, 05:09 PM   #8
envader
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Default

So I finally heard back from KSTech, apparently they had a batch of this item that was made incorrectly that required the order being delayed.

So it took almost a month, but they finally got the product to me. Happy for that!
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Old 09-13-2018, 05:24 PM   #9
bdubblu
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Default

Quote:
Originally Posted by IMPORTIMAGE View Post
I tell my customers to expect a 1-2 week wait when ordering ks tech, great products, but he makes each one to order. You can feel confident ordering from a reputable dealer.
How about now? Still think KSTech is "reputable"? I ordered a part through the shop I go to (a larger popular one), they sent the money, and can't even get a hold of anyone. I've called myself, and he never answers the phone. Sent a generic email not even referencing this order... and nothing.

Just because someone had a good reputation at one time, it doesn't mean they continue to have one.
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Old 05-02-2019, 08:03 AM   #10
Juice3
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Yeah what's the deal. I've had a successful experience and now I have a budy who has max'd his MAF and is waiting for an intake to keep driving the car. I'm waiting on a scoop delete. Can't get a hold of anyone.
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Old 05-02-2019, 11:05 AM   #11
MortonCharbo
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I ordered a throttle body adapter end of last year (sep/Oct) from him. After two weeks and no responses to any attempt at contact, I called my bank and reversed the charge. A week later, I get an email with the tracking information. Delivery took almost 5 weeks from time of order, which is fine had I expected that. The lack of communication really killed the experience for me, but he did come through. Eventually.

ETA: If it makes any difference, I ordered directly from his website.
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Old 05-02-2019, 12:40 PM   #12
yamahaSHO
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I ordered from KStech (not the first time) last year after going back and forth on e-mail about what I wanted different on my intake pipe. We agreed on a price (and like a 2-3 week wait period) and I placed the order. Months later, I tried contacted them several times with no response. I finally had to file a claim with PayPal... At that point KStech was responsive in giving me a refund.

They have lost my business and recommendation for customers to buy from them... As far as I am concerned, they are no longer in business. Pretty sad, as years ago, it took like a week or so to get said product.
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Old 07-22-2019, 03:33 PM   #13
stevemo
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Having the same issue with them others have. Ordered a scoop diverter over 2 weeks ago directly from the kstech.biz website. Card got charged, item shows as "awaiting fulfillment". Haven't been able to get any response from them via phone, email or even contacting their ebay selling page. Giving them til the end of the week before I reverse charges. If they weren't the only place selling the diverter plate for an 06-07 STI I'd have already cancelled it. 0/5 stars.

EDIT: Finally got a reply from the ebay store. Said its at the powdercoaters and will ship out by the end of this week. Will update as it arrives.

Last edited by stevemo; 07-23-2019 at 05:44 PM.
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Old 07-28-2019, 06:42 PM   #14
banshee04
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Default

Been emailing Matt for a few days now. Placed an order without any issues. Said the Hood Scoop Deletes will be ready within 1-2 weeks.

Life happens and can sway you from things time to time.
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Old 07-30-2019, 11:36 PM   #15
bdubblu
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Quote:
Originally Posted by banshee04 View Post
Life happens and can sway you from things time to time.

This isn’t “time to time”. This is bad service and bad or NO communication on a regular basis. Placing an order doesn’t mean anything. Let us know when that promise of 1-2 weeks comes to fruition. I’ve dealt with my my share of bad businesses... the one thing they have in common is that they’re always responsive until they have your money.
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Old 07-31-2019, 02:30 AM   #16
banshee04
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Quote:
Originally Posted by bdubblu View Post
This isn’t “time to time”. This is bad service and bad or NO communication on a regular basis. Placing an order doesn’t mean anything. Let us know when that promise of 1-2 weeks comes to fruition. I’ve dealt with my my share of bad businesses... the one thing they have in common is that they’re always responsive until they have your money.
Not saying its a good thing. But, this never has been an issue in the past with this company. Have ordered plenty of things over the years without any issues whatsoever.
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Old 08-02-2019, 11:08 AM   #17
bdubblu
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Quote:
Originally Posted by banshee04 View Post
Not saying its a good thing. But, this never has been an issue in the past with this company. Have ordered plenty of things over the years without any issues whatsoever.


Do a nasioc search for “kstech” in a quick look, there are posts back to 2016 about the crappy communication and service.

If kstech even cared, dude would be on this thread explaining things or coming forth with some form of humility. Yeah... no... that’s not happening is it? Says it all right there.
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Old 08-16-2019, 11:15 AM   #18
miguel muñiz
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Quote:
Originally Posted by banshee04 View Post
Been emailing Matt for a few days now. Placed an order without any issues. Said the Hood Scoop Deletes will be ready within 1-2 weeks.

Life happens and can sway you from things time to time.
Im waiting on a 06 STI Scoop Delete since july 29th, tried to contact them but no answer
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Old 08-16-2019, 05:59 PM   #19
yamahaSHO
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Had a customer order an intake from him in the last month or so. I told him that he should message him to see if he has one in stock before ordering. KStech said they did, so he ordered. They got a shipping order started, but that's it. Still no intake and no communication.

DO NOT ORDER FROM KStech.
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Old 08-17-2019, 01:40 PM   #20
JarHarms
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Emailed prior to ordering and surprisingly took 1 business day to reply. Was told the intakes are build to order and one can ship early that following week. Matt helped me select the correct version, size connector for my inlet, and suggested where I could get a correct dry element. All of these emails were responded to very quickly. I responded that I was in as long as it would ship when said. He promptly sent an invoice which I paid right away.

The agreed ship day passes by. Next business day I get a PayPal email with USPS tracking. This was at pre-shipment status through the rest of that week. At this point it's not looking great but I maintain composure. Following week I emailed that I acquired the dry filter, asked an installation question, and inquired if it had shipped yet. Hear that? SILENCE...
A few business days later I emailed again asking about installation position and if it had shipped yet. Hear that? It's the wind blowing...
Well effing great this is, so I order an ETS intake since it is the closest thing I can find to this design. (No, I do not want a Cobb or GS short intake with a cruddy box) Literally the next day I get a USPS update email that the KS Tech was on its way to me . USPS sent that update by the way, still radio silence from KSTech. Well I have intakes-of-all-sorts on the way to me now. I can just about make it rain intake out on my front lawn this summer.

KSTech intake arrives about an entire week later than agreed, attempt a test fit, and proceeded to speak out loud multiple mother-fathers. He sent the wrong effing connector size so it will not fit over my inlet. It even has pen marks on the box with the correct connector size ordered. So...mistakes happen and I am willing to give the benefit of the doubt. I suppose 3"-to-3" and 3"-to-2.75" hump connectors do look pretty close in size just glancing over them. Apparently a test fit confirmation before being shipped is not efficient use of time. That evening I email yet again to note the wrong connector size, asking when a correct one can be sent, and may as well inquire about installation position again. Still waiting... Matt, you just could to email me and then ship out a connector then I'm happy. Does not feel like I'm asking for anything unreasonable here.

*Current: A week later Matt emails that the size is incorrect as well as the connector should not have been a hump type. He is sending me a new connector. So in the end it looks like it will all sort out. Connector arrived so I guess this journey is completed.

These experiences are actually pretty sad since their intake is very good. It has some features that are overlooked on other intakes out there. I also run their phenolic spacers and 2nd pump block plates which are all pretty good. To have this lackluster communication just ruins it. No mater how good the product is it cannot overcome those problems in today's market expectation. I cannot find myself to recommend anyone order from KSTech. More specifically: I would not recommend ordering from KSTech if you need the intake quickly. In the case that you can order it well ahead of needing it then you are probably okay. Buying used KSTech intakes might seem as an alternative although I have seen enough D-bags asking full price plus shipping for used ones...that's a bit of a stretch. I do not think I would go as far as labeling KS Tech as a scammer though. Just a vendor that has become more difficult (compared to today's norm) to work with. Similar (but not the same) to Rich at DaddySSP MadDad.

I am curious. Is KSTech solely Matt alone? Does anyone know if these are being made by Matt on the side from some other career? Or are these being subbed out to a job shop then Matt assembles? Maybe none of that matters or I'm just looking for some rational for it all.

Last edited by JarHarms; 08-26-2019 at 11:09 AM.
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Old 08-17-2019, 03:28 PM   #21
bdubblu
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Stage 5.1.2a.2

Default

What Is This Proving Out To Be?

Kstech Is Basically A Scammer Now.
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Old 08-17-2019, 05:14 PM   #22
dev6565
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Aspen White

Default

At this point is should be freely admitted by everyone that kstech is a garage company and no-one should be buying anything from them anymore. There is simply no excuse left to make up for the complete lack of communication or customer service. No matter how good your product may or may not be it doesn't matter if you can't communicate with your customers whatsoever. In today's world you can order a product Monday night and have it on your doorstep on Wednesday afternoon. If you can't have a product in the mail in 2-3 WEEKS just close your doors and stop selling anything, you're wasting everyone's time.
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Old 09-01-2019, 01:04 AM   #23
banshee04
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Join Date: May 2008
Location: Oklahoma City, OK
Vehicle:
'06 WRX/STi
Built Motor/6766/E85

Default

Update - Received my Hood Scoop Delete today. Took a bit longer then expected, but I am fine with that.
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