|
|
|
|
Thread Tools | Display Modes |
06-01-2018, 06:00 PM | #1 |
Scooby Newbie
Member Sales Rating: (0)
Member#: 414827
Join Date: Mar 2015
Chapter/Region:
RMIC
Location: Denver
Vehicle:2005 9-2X STi Arctic Silver |
Ordering Issues w/ KS Tech
So I placed an order with KSTech back on the 14th of May. Nothing on the page indicated that the item I ordered was make-to-order, so I assumed that I would be getting a shipping notification within a day or two.
A week goes by without any communication. Then another. A few days ago, I finally tried to reach out to see what was going on, and have gotten complete radio silence from KS Tech, both when I left a voicemail message and when I used the contact form on their website. I tried leaving one last voicemail today, but still haven't heard anything back, so I just had to start a chargeback dispute with my bank. Has anyone else has issues ordering items directly from KS Tech? I really like the perceived quality of their products, and was in fact thinking of ordering something else, but the lack of communication has really turned me off... [/end rant]
* Registered users of the site do not see these ads.
|
06-01-2018, 06:22 PM | #2 |
Scooby Guru
Member Sales Rating: (1)
Member#: 60082
Join Date: Apr 2004
Chapter/Region:
MWSOC
Location: Minnesota
Vehicle:2004 Forester STI Silver |
Not every company is instant in response. It depends on the size of the company and the roles of the personnel that handle the support function. Smaller companies will have fewer employees, and these employees tend to have a broader scope of duties. A bigger company may have dedicated customer support staff. A smaller company may have a person that handles 3 or 4 roles and customer support is 20% of their duty. People expect it's one or several people's dedicated job. That's not always the case. Plus if they're busy with other work or maybe on vacation, the work load may be delegated to non-standard staff who aren't as efficient and in themselves have other duties.
A few days should be no big deal. Depending on how they manufacture, they may build in batches and have some quantity on the shelf. They may also build to order and your product isn't started until after you purchase. I don't know their manufacturing process. There is some reality they follow that may or may not match your assumptions. I ordered an intake from them a while ago, say a year or so. I wish I could recall how quickly it arrived. I don't recall the communication regarding it or if there was any form of verification. I'll need to dig up the old info. In the grand scheme, I'm not sure what you were expecting. They are a manufacturer but a small one. Their company size is likely quite small. There's not much info online regarding company size, employees, etc. Maybe someone from KS Tech can comment and fill you in. "KS Technology designs, manufactures, and sells specialty high-performance products for turbocharged Subarus. Our products are mostly made locally here the the Reno/Sparks/Tahoe area of Nevada, USA. We engineer, test, and use what we sell. Please contact us by emailing [email protected]. You will almost always get the fastest response through email. For things that can not be handled via email you can call (775) 250-7903. We are often very busy and cannot always answer this phone, so please email us for fastest service." |
06-01-2018, 06:51 PM | #3 | ||
Scooby Newbie
Member Sales Rating: (0)
Member#: 414827
Join Date: Mar 2015
Chapter/Region:
RMIC
Location: Denver
Vehicle:2005 9-2X STi Arctic Silver |
Quote:
Quote:
|
||
06-01-2018, 11:41 PM | #4 |
Scooby Specialist
Member Sales Rating: (14)
Member#: 424131
Join Date: Jun 2015
Chapter/Region:
South East
Location: Clarksville, TN
Vehicle:2006 WRX Limited Aspen White |
Who cares how large or small a company is? Anyone that buys or sells anything knows it isn't a good idea to keep your customer in the dark about an order.
When people spend any amount of money with you they expect to be acknowledged that yes the order was placed and yes steps are being taken to build/deliver that product to you in a timely manner. No matter how you look at it radio silence for weeks on end with no confirmation that they even got your order and them not responding to your very reasonable questions as to what's going on is totally unacceptable. Chargeback your card and spend your money with a company that cares about delivering the product your hard earned money paid for. |
06-02-2018, 12:17 PM | #5 |
Former Vendor
Vendor Sales Rating: (617)
Member#: 79304
Join Date: Jan 2005
Chapter/Region:
South East
Location: FL
Vehicle:CALL 941-257-9618 www.ImportImageRacing.com |
I tell my customers to expect a 1-2 week wait when ordering ks tech, great products, but he makes each one to order. You can feel confident ordering from a reputable dealer.
__________________
To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts. Open Daily To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts. #1-941-257-9618 AIM= importimagerace To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts. Best Deals on To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts. !!! Let us Beat your Lowest Price Quote!!!!! To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts. <> To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts. |
06-02-2018, 10:36 PM | #6 |
Scooby Guru
Member Sales Rating: (1)
Member#: 60082
Join Date: Apr 2004
Chapter/Region:
MWSOC
Location: Minnesota
Vehicle:2004 Forester STI Silver |
I looked at my old e-mails. I had my original order confirmation and then two weeks later an order change notice, aka shipping confirmation. It did take a full two weeks to ship. I never did any communication with them, so I can't comment on that aspect of their company.
|
06-05-2018, 05:20 PM | #7 | |
Scooby Newbie
Member Sales Rating: (0)
Member#: 414827
Join Date: Mar 2015
Chapter/Region:
RMIC
Location: Denver
Vehicle:2005 9-2X STi Arctic Silver |
Quote:
The unfortunate part for me is that KS Tech is the only company out there (that I've found) that makes hood scoop block-off plates. Maybe I just need to make friends w/ a fabricator in my area... |
|
06-11-2018, 05:09 PM | #8 |
Scooby Newbie
Member Sales Rating: (0)
Member#: 414827
Join Date: Mar 2015
Chapter/Region:
RMIC
Location: Denver
Vehicle:2005 9-2X STi Arctic Silver |
So I finally heard back from KSTech, apparently they had a batch of this item that was made incorrectly that required the order being delayed.
So it took almost a month, but they finally got the product to me. Happy for that! |
09-13-2018, 05:24 PM | #9 | |
Scooby Specialist
Member Sales Rating: (21)
Member#: 251046
Join Date: Jul 2010
Chapter/Region:
MAIC
Location: Mostly at my home
Vehicle:2004 WRX Wagon Stage 5.1.2a.2 |
Quote:
Just because someone had a good reputation at one time, it doesn't mean they continue to have one. |
|
05-02-2019, 08:03 AM | #10 |
Scooby Newbie
Member Sales Rating: (0)
Member#: 164476
Join Date: Nov 2007
Chapter/Region:
MAIC
Location: Ashburn, VA
Vehicle:2006 E60 M5 Black |
Yeah what's the deal. I've had a successful experience and now I have a budy who has max'd his MAF and is waiting for an intake to keep driving the car. I'm waiting on a scoop delete. Can't get a hold of anyone.
|
05-02-2019, 11:05 AM | #11 |
Scooby Newbie
Member Sales Rating: (3)
Member#: 487057
Join Date: Jun 2018
Chapter/Region:
BAIC
Location: California
Vehicle:2002 WRX Wagon PSM |
I ordered a throttle body adapter end of last year (sep/Oct) from him. After two weeks and no responses to any attempt at contact, I called my bank and reversed the charge. A week later, I get an email with the tracking information. Delivery took almost 5 weeks from time of order, which is fine had I expected that. The lack of communication really killed the experience for me, but he did come through. Eventually.
ETA: If it makes any difference, I ordered directly from his website. |
05-02-2019, 12:40 PM | #12 |
Scooby Specialist
Member Sales Rating: (12)
Member#: 73932
Join Date: Nov 2004
Chapter/Region:
RMIC
Location: Denver
Vehicle:2005 STi EFR 6758 04 S2000 EFR 7064 |
I ordered from KStech (not the first time) last year after going back and forth on e-mail about what I wanted different on my intake pipe. We agreed on a price (and like a 2-3 week wait period) and I placed the order. Months later, I tried contacted them several times with no response. I finally had to file a claim with PayPal... At that point KStech was responsive in giving me a refund.
They have lost my business and recommendation for customers to buy from them... As far as I am concerned, they are no longer in business. Pretty sad, as years ago, it took like a week or so to get said product. |
07-22-2019, 03:33 PM | #13 |
Scooby Newbie
Member Sales Rating: (0)
Member#: 336432
Join Date: Oct 2012
Chapter/Region:
SWIC
Location: Phoenix, AZ
Vehicle:2007 STI Satin White Pearl |
Having the same issue with them others have. Ordered a scoop diverter over 2 weeks ago directly from the kstech.biz website. Card got charged, item shows as "awaiting fulfillment". Haven't been able to get any response from them via phone, email or even contacting their ebay selling page. Giving them til the end of the week before I reverse charges. If they weren't the only place selling the diverter plate for an 06-07 STI I'd have already cancelled it. 0/5 stars.
EDIT: Finally got a reply from the ebay store. Said its at the powdercoaters and will ship out by the end of this week. Will update as it arrives. Last edited by stevemo; 07-23-2019 at 05:44 PM. |
07-28-2019, 06:42 PM | #14 |
Scooby Specialist
Member Sales Rating: (22)
Member#: 179014
Join Date: May 2008
Location: Oklahoma City, OK
Vehicle:'06 WRX/STi Built Motor/6766/E85 |
Been emailing Matt for a few days now. Placed an order without any issues. Said the Hood Scoop Deletes will be ready within 1-2 weeks.
Life happens and can sway you from things time to time. |
07-30-2019, 11:36 PM | #15 |
Scooby Specialist
Member Sales Rating: (21)
Member#: 251046
Join Date: Jul 2010
Chapter/Region:
MAIC
Location: Mostly at my home
Vehicle:2004 WRX Wagon Stage 5.1.2a.2 |
This isn’t “time to time”. This is bad service and bad or NO communication on a regular basis. Placing an order doesn’t mean anything. Let us know when that promise of 1-2 weeks comes to fruition. I’ve dealt with my my share of bad businesses... the one thing they have in common is that they’re always responsive until they have your money. |
07-31-2019, 02:30 AM | #16 | |
Scooby Specialist
Member Sales Rating: (22)
Member#: 179014
Join Date: May 2008
Location: Oklahoma City, OK
Vehicle:'06 WRX/STi Built Motor/6766/E85 |
Quote:
|
|
08-02-2019, 11:08 AM | #17 | |
Scooby Specialist
Member Sales Rating: (21)
Member#: 251046
Join Date: Jul 2010
Chapter/Region:
MAIC
Location: Mostly at my home
Vehicle:2004 WRX Wagon Stage 5.1.2a.2 |
Quote:
Do a nasioc search for “kstech” in a quick look, there are posts back to 2016 about the crappy communication and service. If kstech even cared, dude would be on this thread explaining things or coming forth with some form of humility. Yeah... no... that’s not happening is it? Says it all right there. |
|
08-16-2019, 05:59 PM | #19 |
Scooby Specialist
Member Sales Rating: (12)
Member#: 73932
Join Date: Nov 2004
Chapter/Region:
RMIC
Location: Denver
Vehicle:2005 STi EFR 6758 04 S2000 EFR 7064 |
Had a customer order an intake from him in the last month or so. I told him that he should message him to see if he has one in stock before ordering. KStech said they did, so he ordered. They got a shipping order started, but that's it. Still no intake and no communication.
DO NOT ORDER FROM KStech. |
08-17-2019, 01:40 PM | #20 |
Scooby Specialist
Member Sales Rating: (51)
Member#: 138994
Join Date: Jan 2007
Location: apparently I "spread the hate"
Vehicle:2006 WRX, 6MT, 5x114 |
Emailed prior to ordering and surprisingly took 1 business day to reply. Was told the intakes are build to order and one can ship early that following week. Matt helped me select the correct version, size connector for my inlet, and suggested where I could get a correct dry element. All of these emails were responded to very quickly. I responded that I was in as long as it would ship when said. He promptly sent an invoice which I paid right away.
The agreed ship day passes by. Next business day I get a PayPal email with USPS tracking. This was at pre-shipment status through the rest of that week. At this point it's not looking great but I maintain composure. Following week I emailed that I acquired the dry filter, asked an installation question, and inquired if it had shipped yet. Hear that? SILENCE... A few business days later I emailed again asking about installation position and if it had shipped yet. Hear that? It's the wind blowing... Well effing great this is, so I order an ETS intake since it is the closest thing I can find to this design. (No, I do not want a Cobb or GS short intake with a cruddy box) Literally the next day I get a USPS update email that the KS Tech was on its way to me . USPS sent that update by the way, still radio silence from KSTech. Well I have intakes-of-all-sorts on the way to me now. I can just about make it rain intake out on my front lawn this summer. KSTech intake arrives about an entire week later than agreed, attempt a test fit, and proceeded to speak out loud multiple mother-fathers. He sent the wrong effing connector size so it will not fit over my inlet. It even has pen marks on the box with the correct connector size ordered. So...mistakes happen and I am willing to give the benefit of the doubt. I suppose 3"-to-3" and 3"-to-2.75" hump connectors do look pretty close in size just glancing over them. Apparently a test fit confirmation before being shipped is not efficient use of time. That evening I email yet again to note the wrong connector size, asking when a correct one can be sent, and may as well inquire about installation position again. Still waiting... Matt, you just could to email me and then ship out a connector then I'm happy. Does not feel like I'm asking for anything unreasonable here. *Current: A week later Matt emails that the size is incorrect as well as the connector should not have been a hump type. He is sending me a new connector. So in the end it looks like it will all sort out. Connector arrived so I guess this journey is completed. These experiences are actually pretty sad since their intake is very good. It has some features that are overlooked on other intakes out there. I also run their phenolic spacers and 2nd pump block plates which are all pretty good. To have this lackluster communication just ruins it. No mater how good the product is it cannot overcome those problems in today's market expectation. I cannot find myself to recommend anyone order from KSTech. More specifically: I would not recommend ordering from KSTech if you need the intake quickly. In the case that you can order it well ahead of needing it then you are probably okay. Buying used KSTech intakes might seem as an alternative although I have seen enough D-bags asking full price plus shipping for used ones...that's a bit of a stretch. I do not think I would go as far as labeling KS Tech as a scammer though. Just a vendor that has become more difficult (compared to today's norm) to work with. Similar (but not the same) to Rich at DaddySSP MadDad. I am curious. Is KSTech solely Matt alone? Does anyone know if these are being made by Matt on the side from some other career? Or are these being subbed out to a job shop then Matt assembles? Maybe none of that matters or I'm just looking for some rational for it all. Last edited by JarHarms; 08-26-2019 at 11:09 AM. |
08-17-2019, 05:14 PM | #22 |
Scooby Specialist
Member Sales Rating: (14)
Member#: 424131
Join Date: Jun 2015
Chapter/Region:
South East
Location: Clarksville, TN
Vehicle:2006 WRX Limited Aspen White |
At this point is should be freely admitted by everyone that kstech is a garage company and no-one should be buying anything from them anymore. There is simply no excuse left to make up for the complete lack of communication or customer service. No matter how good your product may or may not be it doesn't matter if you can't communicate with your customers whatsoever. In today's world you can order a product Monday night and have it on your doorstep on Wednesday afternoon. If you can't have a product in the mail in 2-3 WEEKS just close your doors and stop selling anything, you're wasting everyone's time.
|
Thread Tools | |
Display Modes | |
|
|