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Old 04-18-2019, 05:28 PM   #101
Calamity Jesus
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Hmm.. I was going to get this fixed on my Crosstrek before attempting to unload it, but after reading exerda's story I'm going to step it up and get the stupid thing sold before the nightmare begins.
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Old 04-18-2019, 07:55 PM   #102
oichan
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Unless you're going offroading in the middle of nowhere, just repair it when the car actually shows issues. You got Uber, Lyft, taxi's, etc. etc. this day in age just use those services when crap hits the fan. I'm not taking my cars in even if I get a recall notice unless my cars break down.
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Old 04-19-2019, 10:03 AM   #103
Pre
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Quote:
Originally Posted by Calamity Jesus View Post
Hmm.. I was going to get this fixed on my Crosstrek before attempting to unload it, but after reading exerda's story I'm going to step it up and get the stupid thing sold before the nightmare begins.
It's very invasive work and needs very skilled hands. But they'll assign the rookies and monkeys to these and hilarity and tears will ensue.
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Old 04-19-2019, 10:37 PM   #104
exerda
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FWIW, still waiting to hear back from the dealership after dropping it off on the 17th for the 2nd bout of CELs. I'm out of the country right now, but no voice mails from the dealership and my wife has called and was told they're still "diagnosing" things.

Called SOA to inquire, and unlike the first experience, had an associate on the line who was terrible. "So what do you expect me to do?" he asked. "There's nothing I can do right now." Maybe he's right, but OTOH, I expect SOA to at least follow up with the dealership and make sure they're handling things and that the customer has a warm fuzzy rather than a sour stomach. (Neither the dealership nor SOA have authorized a loaner yet, either, saying it depends on the diagnostics... diagnostics which have been going on for 3 days now.)

My guess is that they screwed something up in the original job (maybe too much RTV sealant), or else in the idler pulley replacement, and at this point there is serious oil starvation damage or timing damage going on to the engine. All I am hoping is that they can diagnose and rectify while it's still under overall warranty, so that I don't have to fight them over whether it was their "repairs" which caused the problem or something else. Any internal oil issues on the engine should further be covered under an additional year of warranty over the class-action lawsuit regarding oil leaks, IMHO, beyond the Feb. 2020 expiration of her existing extended warranty, but again, let's hope it doesn't come to that.

All I can say is that we won't be using this dealership again for any major service, and likely not for car purchases.
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Old 04-20-2019, 04:08 AM   #105
chanomatik
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I can't believe you got an SOA rep like that. I've talked to SOA and other Subaru departments recently and in the past and their customer service has always been above and beyond.

I would call them again and ask for a supervisor. Someone should be able to contact a rep that oversees that dealership and something will get done. I've known people who've lost their jobs from customers complaining in a letter that was mailed, so I know a phone call will do something.

Sorry for the crappy treatment and situation, but please do keep us posted.
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Old 04-22-2019, 09:13 PM   #106
exerda
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Picked it up today (having dropped it off last Wednesday). According to the write-up, it threw two VVT codes (P000A and P0021). Their solution? Replace both intake OCVs and another oil change (third in 3 weeks!). And of course it "has nothing to do with any of the prior work performed." Uh-huh.

Oh, and they coincidentally found that the right exhaust OCV O-ring was leaking and replaced it. After having just replaced the right exhaust OCV a week ago.

Since they claim these issues have absolutely nothing to do with any of the work done--either the recall service or the warranty work done at the same time--they charged the extended warranty deductible. I was on a flight over the Pacific at the time or I would have told my wife no way on that, but she paid and picked the car up.

Going to be interesting to see what happens next (I'm guessing another CEL within the next 100 miles driven). I will definitely be on the phone with SOA tomorrow expressing displeasure that there are ongoing CELs that all seem to have to do with oil issues... which the car had never thrown before having the recall service performed.
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