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Old 09-18-2001, 11:41 AM   #26
Snowrider
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Member Sales Rating: (1)
 
Member#: 2791
Join Date: Oct 2000
Chapter/Region: NESIC
Location: Winooski, Vermont
Vehicle:
07 CGM STi
www.RALLYGRAFIX.com

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dont evenbother e-mailing or calling, you wont get through to scott at all. have a feeling with their pricing that they're getting more business then they can handle. Great Pricing but your better off flying out there to get in touch with these people.
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Old 10-10-2001, 12:15 PM   #27
zaidallas
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Member#: 4106
Join Date: Feb 2001
Location: Expected whp/torque at 25 psi : 450
Default Subaruparts.com ...any experience?

I'm trying to get hold of them by phone but no one answers the phone. I don't like using their on-line shop and charge for fear of getting the wrong part or if its on back order. who in here has had experience with them ?
zaidoun
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Old 10-10-2001, 01:15 PM   #28
Danny5
The Emperor Protects
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Join Date: Jun 1999
Chapter/Region: SWIC
Location: Surprise, AZ
Vehicle:
2014 Chevy Cruze
Diesel

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I have bought light weight bumper beams and my gauge pod from these guys. Very cheap prices, semi-decent shipping. One of my bumper beams was bent, but still usable.

However, I have never trusted their online system. I usually called until I reached a live person. Sometimes this meant calling 2 or 3 times a day.

YMMV

-Danny
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Old 10-10-2001, 04:06 PM   #29
zaidallas
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Join Date: Feb 2001
Location: Expected whp/torque at 25 psi : 450
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that's funny man, i'm trying to call them for the lightwieght bumper support also , 58 bucks right ?. thanks for the info
zaidoun
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Old 10-10-2001, 09:00 PM   #30
blue-ej20
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Member Sales Rating: (9)
 
Member#: 10413
Join Date: Sep 2001
Chapter/Region: BAIC
Location: Where the heck am i?
Vehicle:
hey is that a kia
sephia?

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subaruparts.com is very reliable. i've ordered several things from them. i ordered springs,painted side skirts, ad other stuff. im also planning on ordering the front and rear lip spoiler from them as well. they deliver on time, if they have it in stock, it takes about 2-3 business days. and as for no one picks up, i usually press "3" when it asks you if you want to continue holding. there's only two people answering phones. ask for scott, he's great to work with. so there's my 2 cents.
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Old 10-11-2001, 10:38 AM   #31
Subie Gal
GC84Ever
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Member Sales Rating: (24)
 
Member#: 301
Join Date: Sep 1999
Chapter/Region: NWIC
Location: WA
Vehicle:
1970 FF-1 & '70 Van
02 WRX/01 RS

Thumbs down

buy from them if you dont mind the fact that...

*they dont return emails

*they dont return phone calls

*they dont answer the phone

*and when you do they put you on hold forever and never come back...

i'll never buy from them and they are an hour away....

poor customer service IMHO...

j.
www.subiegal.com
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Old 10-11-2001, 10:59 AM   #32
SubaruParts.com
Former Vendor
Vendor Sales Rating: (0)
 
Member#: 2249
Join Date: Aug 2000
Location: Tacoma, WA, USA
Default Sorry SubieGal

It has been a while since we have had any contact with Subie Gal and things have changed since then.

We have added 2 more people to our staff and we are answering all of the emails we can get to.

We have set-up a new phone system that does not drop you like a hot potato.

Our shipping times are now down to 24 hours.Our 4 servers are running at top performance and able to take the 16,000 hits a day!

Our new online parts catalog is almost done and you will be able to get any Subaru part you want without having to send us an email.

We are moving into a new building with twice the space for quicker shipping, larger inventory, faster responsce times for emails and order processing.

We are here and still helping EVERYONE with their Subaru's around the world.

Thanks,

C. Scott Williams
SubaruParts.com
Ps. Jamie, I am sorry that you where put on hold the last time you called us, but we were with 2 other people, already.
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Old 10-11-2001, 11:04 AM   #33
JenisonWRX
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Chapter/Region: MWSOC
Location: Jenison.Doomhammer
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I had a great turn around on the serivce manuals I bought...I give 'em a thumbs up!

They must have your name somewhere on a list Jamie
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Old 10-11-2001, 05:41 PM   #34
DuckWRX
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Join Date: Jul 2001
Location: Huntington Harbour, CA, USA
Vehicle:
2002 WRX WR BLEW
The Dog's Bollocks!

Question

I ordered a keychain from them a week ago and all I have gotten was a email confirming my order. Every time I go to the site a click on "shipping" to check my order I get the following.

"Your requested items have been received from the factory.
Our Shipping Department is preparing them for shipment and they will be shipped by your requested method shortly.
Thank you."

It has been saying that for a week.

I haven't called them or emailed them yet about my order so I don't really know what is going on. But after a week I would have thought I would have heard from them.
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Old 10-12-2001, 03:03 PM   #35
nuetz
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Member#: 9188
Join Date: Aug 2001
Location: St. Louis, MO (frontinac)/college in iowa
Vehicle:
2002 impreza wrx
silver metalic

Thumbs up

well i ordered a few things from them, the order processing/shipping was slower than average, but everytime i called to ask a question, or request information, i have gotten it. they have great prices, and the things i have ordered were great.

i give em a thumbs up

arlie
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Old 10-12-2001, 03:09 PM   #36
DuckWRX
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Member#: 8674
Join Date: Jul 2001
Location: Huntington Harbour, CA, USA
Vehicle:
2002 WRX WR BLEW
The Dog's Bollocks!

Thumbs up

Just a follow up to my previous post. As soon as the people were informed of my problem the promptly emailed me and let me know what the problem. There seems to have been a problem with my CC going through on the first try. THey ran it again and, they sent my item. I was pretty impressed with how fast they responded after the knew about my problem. I look forward to orderin from them in the future.
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Old 10-12-2001, 05:01 PM   #37
wrxsvt
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Member#: 2981
Join Date: Nov 2000
Location: Shawnee, KS (KC)
Thumbs up

I needed a DIN pocket within 3 days, and they shipped it Priority Mail to save me the expensive UPS charge for 2 day shipping. Gave me what I needed in a very short time; first class operation in my opinion.

Also, they answered the phone on my first call and helped me right away.

Phil
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Old 10-12-2001, 10:58 PM   #38
Siper2
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Member Sales Rating: (33)
 
Member#: 1134
Join Date: Mar 2000
Chapter/Region: MAIC
Location: Mechanicsburg, PA
Vehicle:
2015 Outback H-6
White

Thumbs up

I think they're just very busy. I've had good and bad experiences.
I bought one of the last "Impreza"-stitched trunk mats before they sold out for the old RS. That was shipped very quickly.

On the other hand, I sent them Emails a while back asking for info, and it took forever to hear from C. Scott. So...

Anyone's guess, but I'd say they're just swamped.

-S2-
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Old 10-12-2001, 11:55 PM   #39
Sean
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Member Sales Rating: (1)
 
Member#: 518
Join Date: Nov 1999
Chapter/Region: NESIC
Location: Trunkmonkey Racing
Vehicle:
762 PGT Impreza L,
Silverado EXT, Yaris

Thumbs up Just the facts...

I smashed up my MY98 Impreza 2.2 OBS and needed some parts. Over the course of a week in November of last year I called and talked to Scott four or five times and he was happy to answer all of my questions not even knowing if I would be purchasing through him. He answered the phone first ring every time.

At the end of the week when I was ready to place my order I kept getting no answer when I called. I ordered their STi clear corners, MY99 2.5 RS bumper upgrade kit via their aftermarket online order system and then ordered an MY99 2.5 RS hood, headlights and a few other parts via their factory online order system (two totally separate orders).

I then sent an email asking to have the two orderes merged and shipped as part of the same order. I got a call back within minutes saying that I was all set. The parts showed up a week later at the body shop. There were three days where the shop didn't know where the bumper was and wouldn't tell me if it showed up late or if they just "misplaced" it (don't know whether to blame the shop or Subaruparts.com).

Overall, I'd purchase from then again and was quite happy, both with the service and the product!

Fear the Trunkmonkey. There is no cone.
http://www.trunkmonkey.com/ | [email protected]
Automotive Reviews by Sean | What is a Trunkmonkey?
Somebody set up us the WRX. All your rice are belong to us!
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Old 10-16-2001, 11:25 AM   #40
redobs
NASIOC Supporter
Member Sales Rating: (6)
 
Member#: 1501
Join Date: May 2000
Chapter/Region: NESIC
Location: Nashua, NH
Vehicle:
2009 WRX wagon
Dark grey

Default

Their prices are cheap, but they don't always ship as they say they are. Especially, if you shop online. But, back then they were kinda the only cheap online delaer to order from. And they used to get swamped. Now, there are more dealers doing that like Mike @ Exeter and Sugar. I now use Mike @ Exeter. He has beat every price of Suabruparts.com whenever I needed anything. Plus he anwsers the phone.
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Old 10-16-2001, 01:52 PM   #41
Kevin Thomas
Street Racing Instructor
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Join Date: Jul 1999
Location: 1997 OBS, 1996 SVX, 1988 RX
Vehicle:
1989 1989 XT6

Default Customer Service

I've ordered a few things from them without incident. One time a product took a little longer than usual to ship but it came within 14 days. No problems at all. I order online and I basically know what I want (including the part# which I get from a Subaru dealership). Everything I order is online. I already know about their not talking to people from the internet, etc, etc so I don't expect any customer service on that end.

No problems from them at all just know what you want when you order it and put the right order number in online. When problems occur, I guess things would be different. I haven't had that problem. L8Rs
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Old 10-22-2001, 01:28 PM   #42
amelnikov
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Member Sales Rating: (1)
 
Member#: 9827
Join Date: Aug 2001
Chapter/Region: Tri-State
Location: New York
Vehicle:
2002 WRX Wgn 292whp
Alex Performance

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I am trying to get in touch with them regarding an order for 3m headlight and fog light savers. I placed an order, but recieved only the fog light savers and a note that the headlight pieces were done wrong by the factory and will be shipped later. It's been several weeks and last week I send them an emal. I recieved a reciept that it was read, but I never got a reply from anybody. I'm still trying to ge somebody on the phone.
If Subaru parts reads this please get back to me at [email protected]

Alex Melnikov
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Old 10-22-2001, 01:41 PM   #43
SubaruParts.com
Former Vendor
Vendor Sales Rating: (0)
 
Member#: 2249
Join Date: Aug 2000
Location: Tacoma, WA, USA
Default 3M Covers

We have already contacted our vendor on this product and the cut is correct. At the time we found out, we had asked that your headlights covers be shipped and they said "OK". I will call them again to find out whats going on. If allthing else, I will get another set on the way.

Thanks,

C. Scott Williams
SubaruParts.com
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Old 10-22-2001, 04:59 PM   #44
amelnikov
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Member Sales Rating: (1)
 
Member#: 9827
Join Date: Aug 2001
Chapter/Region: Tri-State
Location: New York
Vehicle:
2002 WRX Wgn 292whp
Alex Performance

Default Re: 3M Covers

Quote:
Originally posted by SubaruParts.com
We have already contacted our vendor on this product and the cut is correct. At the time we found out, we had asked that your headlights covers be shipped and they said "OK". I will call them again to find out whats going on. If allthing else, I will get another set on the way.

Thanks,

C. Scott Williams
SubaruParts.com
Thanks Scott. I just wanted to make sure you guys didn't forget about me. After all there is a lot of stuff I was planning to buy off your website.

Alex...
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Old 10-24-2001, 11:54 PM   #45
ace2777
Scooby Newbie
Member Sales Rating: (0)
 
Member#: 9173
Join Date: Aug 2001
Location: nyc
Vehicle:
2001 impreza 2.5 rs
blue ridge pearl

Thumbs up

ive ordered rear lights, rear skirts, and suspension, and i couldnt be happier with the prices or shipping. i live across the country and the stuff came in exactly a week... ive ordered stuff from tire rack and its taken longer.. as far as the phone lines.. what company do you get throught to right away anyway??
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Old 10-26-2001, 03:01 PM   #46
Spectre23
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Chapter/Region: RMIC
Location: South Jordan, Ut, USA
Vehicle:
2013 STi
CBS

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I ordered from them before. Very good prices. One thing I ordered from them took about 5 months to get here though. That was very frustrating. I probably would not use them again unless the stuff I was looking for was in stock, then they are pretty good.
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Old 10-26-2001, 05:05 PM   #47
jersey judge
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Join Date: Oct 2001
Location: www.rs25.com
Vehicle:
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Blk/SltX2, Winbery/Titani

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It's obvious that their shipping is sketchy. I order carpet floor mats for my 98 OBS, they lost the order for almost a week. Finally got someone to answer an e-mail by getting them on the phone. They admitted they screwed up and sent the carpets via overnight. To be honest, the woman I spoke with almost sounded like she was doing me a favor not charging me extra.
As it turned out, the mats are really nice, but a totally different grey than the carpet I have in the car.
I'll probably buy something else from them, but it will be a last choice, I guarantee.

Ron
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Old 10-30-2001, 12:45 PM   #48
Jeremy Hahn
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Member#: 11297
Join Date: Oct 2001
Location: winchester,VA
Vehicle:
2000 IMPREZA 2.5 RS
BLUE RIDGE PEARL

Default subaruparts.com

just wondering if subaruparts.com is a good place buy from and if there prices are compitive. thanks for help
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Old 10-30-2001, 01:14 PM   #49
topcover
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Join Date: Aug 2001
Location: San Francisco
Vehicle:
2002 EJ25 FXT Wagon
Platinum Silver, Stage2

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Do a search on the vendor reviews. Most seem to be favorable.

In my experience, they have been great and the prices kick butt as well. Never had a problem with them. Great place to get OEM parts. Got OEM body parts from them as well. Even with shipping they're alot cheaper than dealerships.

BTW, Thanks for reminding me, I have to place another order.



Good luck!
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Old 10-31-2001, 02:47 PM   #50
MaximusRex
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Join Date: Jul 2001
Location: Bradenton, Fl
Vehicle:
2002 Wrx
Midnight Black Pearl

Default

Excelent service, great customer service, and excelent prices. I would recomend these folks to anyone.

Maximus
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