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Old 11-11-2001, 12:54 AM   #51
T-WRX-02
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Member#: 8907
Join Date: Aug 2001
Location: Penn Hills, PA
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2002 Impreza WRX Sdn
WR Blue Pearl

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I'm reserving my comment for a short while longer. I ordered two parts from them and was told they were not in stock - and that an order WAS placed to the Subaru warehouse. Two weeks later, I checked the shipping service link again - and they said they would place the order SOON! I emailed their customer service several days ago requesting an accurate order status ... nothing yet! I have ordered from KartBoy and Revolutions Motorsports and have been eXtremely happy with the service I received. Oh, well, two out of three isn't too bad. But, I know I will place my next orders with only two of them. Payback is a bitch! Bad service = no repeat business ... are you Subaru Parts.com "BTAG" folks listening ????????????
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Old 11-13-2001, 06:28 PM   #52
T-WRX-02
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Member#: 8907
Join Date: Aug 2001
Location: Penn Hills, PA
Vehicle:
2002 Impreza WRX Sdn
WR Blue Pearl

Default

I must eat crow for my previous flame post of subaruparts.com. The problem with the delivery was MY credit card which also didn't previously register with PayPal (That should have been a tip-off). After receiving a phone call from Scott explaining the problem, it was immediately corrected (a different credit card ... damn, having lots-o-plastic is great!) and my parts are in transit.

I will now rate sybaruparts.com as having eXcellent prices and service. Sorry about the earlier mix-up Scott. By the way, does anyone know how to get-out crow feathers stuck between your teeth?
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Old 12-17-2001, 05:32 PM   #53
CosmoTheCat
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Member Sales Rating: (2)
 
Member#: 3409
Join Date: Jan 2001
Chapter/Region: NWIC
Location: Oly
Vehicle:
98 My FMIC
Is bigger than yours.

Thumbs up

I'm pretty sure when they say "eat crow" they're not talking about a bird.

On another note, I just received my order from subaruparts.com, and I'm really impressed. I ordered the SPT springs and V5 struts. I figured it would take a week or two after my check was deposited before they would show up. Much to my surprise, they're here two days later (not counting the weekend). WOW.

Price: Excellent
Quality: Excellent
Service: Scott was extremely helpful and promptly responded to emails, and reminded me (when I needed a reminder) to get him the money.

Previously I would have given the service an F-, but now that they've outgrown the growing pains it's awesome.
Way to go Scott & gang!
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Old 12-18-2001, 06:16 PM   #54
Big_Hitter
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Member#: 10831
Join Date: Oct 2001
Chapter/Region: TXIC
Location: Boise, ID
Vehicle:
1995 Firehawk #456
2009 FXT VF52/E85

Default Does subaruparts.com ever answer the phone?

nt
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Old 12-18-2001, 07:39 PM   #55
Herbie
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Member#: 415
Join Date: Oct 1999
Chapter/Region: SCIC
Location: San Diego, CA USA
Vehicle:
2002 WRX Wagon
2002 BMW Z3 3.0i Coupe'

Default Yes - sometimes

Yes, sometimes. They're notoriously busy. You CAN get through, but it requires persistance.

This is a side effect of the fact that Scott is really top notch about helping people out. He'll spend 45 minutes on the phone with someone trying to find a part number (describing what he see's while he looks through the microfiche)

This means the phones are often ringing off the hook.

EDIT: I will leave my previous writings stand for historical purposes, but I'd like to add that things are getting rediculous. Please include my current negative review on Page 8 before reaching any conclusions...

:monkey:

Last edited by Herbie; 05-02-2002 at 05:43 PM.
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Old 12-18-2001, 08:11 PM   #56
WagonMonster
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Location: Saint Helena, CA
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2017 VW GTI
2017 Ford F-150

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I've never had them answer the phone for me, but if you leave a message they WILL call you back and be very helpful!

Patience
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Old 12-19-2001, 08:59 AM   #57
Big_Hitter
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Chapter/Region: TXIC
Location: Boise, ID
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1995 Firehawk #456
2009 FXT VF52/E85

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Quote:
Originally posted by SoCalSoob
I've never had them answer the phone for me, but if you leave a message they WILL call you back and be very helpful!

Patience
Granted, but I shouldn't have to spend two hours on the phone to get them to fix an incorrect credit card charge.
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Old 01-07-2002, 11:57 AM   #58
PHIERCE
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Member#: 9396
Join Date: Aug 2001
Default SubaruParts.com

I ordered a sway bar about three weeks from these guys they have charged my credit card but no freaken sway bar yet there web site says my part has been recieved from factory but will be shipped out soon i guess 3weeks means sooon anybody know whats up with these guys....
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Old 01-08-2002, 09:54 PM   #59
Yebisu69
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Member#: 11989
Join Date: Nov 2001
Chapter/Region: Tri-State
Location: NYC
Vehicle:
2006 LegacyGT LTD
Brilliant Metallic Silver

Default

Scott and the crew at subaruparts.com knows what good service and repeat business is.

Thier prices are low, but the overhead is low to be able to make it a profitable business. So, sometimes you have to wait.... oh well.

It's true, scott will spend time with the customer to find the best solution.

Thumbs up!

-Ray
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Old 01-09-2002, 08:00 PM   #60
Lygriek
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Member#: 1924
Join Date: Jul 2000
Chapter/Region: SCIC
Location: Palmdale, Ca., USA
Vehicle:
2006 Legacy GT Sedan
'06 M109R, '03 Montero

Thumbs up Good Service for me

I ordered SPT Springs a swaybar and trunk light kit on 1/4/02 got it today 1/9/02! Wasn't expexcting it for another 5 days.

Good Job!

Lygriek
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Old 01-16-2002, 07:15 PM   #61
Austin
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Member Sales Rating: (1)
 
Member#: 7089
Join Date: May 2001
Chapter/Region: NWIC
Location: Western Wa
Vehicle:
2016 STi

Default Look what SubaruParts.com is doing!

Talking with Scott at SubaruParts.com today, he told me what he has planned for the website. Soon you'll be able to surf all the exploded parts diagrams for your Impreza... just like the dealership's parts department.

The SVX is the only model with diagrams loaded right now, but the Impreza will be up and running shortly!

Master Page
Outback
SVX Forrester
Legacy
Impreza
Loyale
XT

Mmmmm.... Complete parts lists....
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Old 01-16-2002, 08:14 PM   #62
Tats
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Member#: 5692
Join Date: Apr 2001
Chapter/Region: Tri-State
Location: Lovely Florida, NY
Vehicle:
WTF? YES! I am
better than you!

Default

Yahoo!!! Then all I'll have to do is print them all out and I have my own private parts book.

Tats.
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Old 01-16-2002, 08:34 PM   #63
6Pack
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Member#: 13901
Join Date: Jan 2002
Location: Smoke Diego, CA
Vehicle:
2002 WRX Sedan
WRB

Smile

Sweet! Man I love this community.
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Old 01-16-2002, 09:23 PM   #64
spd wgn
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Location: arlington VA
Vehicle:
2002 wrx

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oh my, oh my, oh my,.....

the beauty of this is actually overwhelming...
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Old 01-16-2002, 11:31 PM   #65
Marc Sawaya
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Member#: 3539
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Chapter/Region: SWIC
Location: Albuquerque, NM
Vehicle:
MY00 BRP GM6 5MT
Out There Somewhere

Default

That is definitely awesome. What a tremendous amount of work they must be doing!
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Old 01-17-2002, 02:31 AM   #66
armand1
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Join Date: Sep 2001
Chapter/Region: NWIC
Location: Seattle, WA
Vehicle:
'02 OBS 2-tone!
White

Thumbs up

Now that's doing it right for the Internet!
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Old 01-17-2002, 04:42 AM   #67
HondaH8er
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Chapter/Region: NWIC
Location: www.rs25.com Beaverton, OR
Vehicle:
2013 Ford Focus ST
Performance Blue

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That is cool, no more having to know the part number or anything, just look at the pretty picture. Very nice!
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Old 01-17-2002, 08:32 AM   #68
orbit03
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Join Date: Sep 2000
Location: Erie, PA, USA
Vehicle:
2002 Impreza WRX
Banana Pudding

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That is sweeet! Hurry up and load the Impreza stuff!!!!
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Old 01-17-2002, 09:41 AM   #69
RickBH
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Member#: 8484
Join Date: Jul 2001
Location: Ontario, Canada
Vehicle:
2002 WRX Wagon
Silver

Default SubaruParts.com shipments-not?

I ordered some Subaru parts on October 31 and still have not received them. They were supposedl;y shipped soetime mid December.

I get no replies to my emails.

Anyone having similar problems?

Do they still exist?
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Old 01-17-2002, 09:45 AM   #70
wrx182
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Location: USA
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2002 WRX Sport Wagon
Aspen White

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give them a call
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Old 01-17-2002, 10:04 AM   #71
LordBass
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Member#: 3266
Join Date: Dec 2000
Chapter/Region: NESIC
Location: Dover, NH
Vehicle:
2006 Jetta 2.0T 6MT
2009 Jamis Aurora Elite

Default

My order thru them last summer took a month to ship.. Something had to ship from Japan. Of course, it took me hunting them down to find this out..

So yes, call them.

lb
www.trancelab.com
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Old 01-17-2002, 12:16 PM   #72
ejicon
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Member#: 2452
Join Date: Sep 2000
Chapter/Region: SCIC
Location: Burbank,California, USA
Vehicle:
08 2.5 WRX
WRB Mica

Thumbs up

that's awesome.. they also have live support now... sweeeet!
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Old 01-17-2002, 01:09 PM   #73
SubaruParts.com
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Member#: 2249
Join Date: Aug 2000
Location: Tacoma, WA, USA
Default Online Catalog

Hang in there! We are working on the database now, so when you look up parts for your Subaru, only your parts will be shown. If you want to take a peek, you can check it out Here! To look at Impreza, without images, after clicking on SVX, change the model code to "5". There are some items that will not come up and the catalog is still a work in progress, so use it for reference only (for now).

Thanks,

C. Scott Williams
SubaruParts.com
Ps. Check out our new LIVE Parts Quote System. If you head to our home page, you will see a link on the right that says "RealTime Part Quote", but don't do it all at once or you will kill me! Also, don't worry if you can't type, spell, or know the name of the part you are looking for, I can always figure it out!
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Old 01-17-2002, 01:37 PM   #74
WRX-Hellfire
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Member Sales Rating: (3)
 
Member#: 9978
Join Date: Sep 2001
Location: Nor Cal
Vehicle:
2002 WRX Platinum
Tuned by I-Speed

Talking

That was fun, I just did the Realtime Part Quote and they talk to you in a java type window. I talked to C. Scott Williams and he found my parts I needed very fast and when he inputed the part number my Internet Explorer loaded up to the correct page with the part listed that I was inquiring about. Very nice!

Kudos to Subaruparts.com
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Old 01-17-2002, 02:40 PM   #75
RandomCharacter
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Member#: 11963
Join Date: Nov 2001
Location: Chicago, IL
Vehicle:
2002 WRX Wagon
Silver

Default

I ordered a couple of items on Dec. 6. One item I received within a week, the other I'm still waiting for. I've tried their voice system to try and contact them and never get a reply. I've also e-mailed them at: [email protected] and [email protected] with no response after several days. If I don't get a response soon, I guess I'll have to do a Visa refund.
This is the message I've been getting from their order tracking for over a week:
"Your requested items have been received from the factory. Our Shipping Department is preparing them for shipment and they will be shipped by your requested method shortly.
Thank you."
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