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Old 10-14-2002, 09:52 PM   #26
subarud
Gone.. But not forgotten
Member Sales Rating: (0)
 
Member#: 9863
Join Date: Sep 2001
Location: Mendacity, U.S.
Vehicle:
02 WRX Blue & Fast
91 S10 Red & Abused

Default gruppe-s

Quote:
I cant get any response from them till 2 weeks.
What do you mean response? Did you ask them a question and they didn't respond for two weeks or are you not able to get your part for two weeks?

If they didn't answer a question - many vendors have to go through hundreds of emails a day. I'm sure it would easy to let one slip by.

Just my thoughts because I know gruppe-s would do anthing for the customer. Could the problems arise because of your location?

~Evan
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Old 10-14-2002, 09:55 PM   #27
Gruppe-S
Former Vendor
Vendor Sales Rating: (65)
 
Member#: 23216
Join Date: Aug 2002
Location: Lake Forest, CA | 949-457-1234
Vehicle:
2006 949-457-1234
949-457-1234

Default

555 - Please resend your e-mail to us. Our mailbox gets full pretty quickly so sometimes e-mails get bounced. I apologize for the inconvenience.

Thanks

Max
[email protected]
510-498-8400
510-498-8882 fax
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Old 10-15-2002, 03:42 PM   #28
Darkstar
Scooby Newbie
Member Sales Rating: (0)
 
Member#: 5547
Join Date: Apr 2001
Vehicle:
2002 WRX
BLACK

Default Gruppe-s does great work.

Just ordered a set of STI replica carbon fiber blinker covers, no logo, from gruppe-s.com. I really didnít think I would already have them. I will make sure to order from them again.
wrxtuners.com
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Old 10-15-2002, 05:46 PM   #29
spidey5o
Scooby Newbie
Member Sales Rating: (0)
 
Member#: 24730
Join Date: Sep 2002
Location: SF, CA silver STI 11
Vehicle:
huh? nice wing
you must be supah fast

Default vendor: gruppe-s

another BIG thumbs up for gruppe-s. i recently went down to fremont to pick up my BOV and T-timer. They were VERY nice and again, their prices are the BEST!

stop posting up GREAT DEALS!!!!! the way i'm spending...i won't be able to pay off my monthly!
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Old 10-15-2002, 10:40 PM   #30
WRXVII
Scooby Specialist
Member Sales Rating: (0)
 
Member#: 15854
Join Date: Feb 2002
Location: Upstate NY
Vehicle:
2002 WRX
VF34'd...

Default

their website is not functional? www.gruppe-s.com
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Old 10-15-2002, 11:00 PM   #31
Darkstar
Scooby Newbie
Member Sales Rating: (0)
 
Member#: 5547
Join Date: Apr 2001
Vehicle:
2002 WRX
BLACK

Default

The site works for me.

wrxtuners
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Old 10-18-2002, 01:45 PM   #32
REDLINEDWRX
Scooby Newbie
Member Sales Rating: (0)
 
Member#: 20954
Join Date: Jul 2002
Location: Fairfield, CA
Vehicle:
2002 WRX Sedan
Black

Default

Mike and max at Gruppe-s are very customer service oriented.
Purchased several Items and one of those items an STI scoop.
I was not happy with the painting (NOT THEIR FAULT). They sent me out a new scoop, turned out great. Also they took back items I realized wouldn't work for me without any hesitations.

I highly recommend and will continue doing business with them!

Bill
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Old 10-19-2002, 02:21 PM   #33
dookiebob
Scooby Specialist
Member Sales Rating: (0)
 
Member#: 21767
Join Date: Jul 2002
Location: Los Angeles
Vehicle:
2002 STi wannabe
Midnight Blue Swirl

Default

I ordered a STi Shift ring from them... excellent customer service and excellent shipping time. I highly recommend them.

I do agree that the website needs some work and updating, though...
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Old 10-19-2002, 03:06 PM   #34
krazedant
Scooby Specialist
Member Sales Rating: (5)
 
Member#: 21218
Join Date: Jul 2002
Location: Queens, NYC
Vehicle:
Baby has been sold
=*(

Default

Gruppe-S rocks
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Old 10-20-2002, 08:30 PM   #35
RexInNCA
Scooby Newbie
Member Sales Rating: (0)
 
Member#: 22518
Join Date: Aug 2002
Location: SF Bay
Vehicle:
2005 STi
Silver

Default

I have bought several items from Gruppe-S and their customer service is as good as their prices. In fact, I use their prices as the benchmark for what is considered a good price.
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Old 10-21-2002, 11:35 PM   #36
Rattles
Scooby Specialist
Member Sales Rating: (1)
 
Member#: 16486
Join Date: Mar 2002
Chapter/Region: NESIC
Location: Somewhere in New England..
Vehicle:
2006 Jeep

Default

gruppe-s are the best out there. gary is the man and he is always willing to help a guy out. i would recommend them to everybody for their prices and for the great customer service.
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Old 10-30-2002, 01:53 PM   #37
RugDoc2003
Scooby Newbie
Member Sales Rating: (0)
 
Member#: 3628
Join Date: Jan 2001
Chapter/Region: MWSOC
Location: Kansas City, MO, USA
Vehicle:
2005 Impreza WRX STi
grey

Thumbs up

i agree with the comments above...

they have great service, are timely, and best of tend to the Customer's needs...

bought a apexi N1 exhaust, got the best deal, it looks great and came on time.

thanks

rug
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Old 10-30-2002, 07:02 PM   #38
WRX_Colin
Scooby Newbie
Member Sales Rating: (0)
 
Member#: 15960
Join Date: Mar 2002
Location: Columbus/Cincinnati OH
Vehicle:
2002 WRX
Dirt/Sap

Default

Guys - gruppe-s is the bomb!! Ordered and 20 mins later I get a ship notification! Thanks again!
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Old 11-01-2002, 05:20 PM   #39
JCampbell
Scooby Specialist
Member Sales Rating: (14)
 
Member#: 25159
Join Date: Sep 2002
Chapter/Region: MWSOC
Location: Omaha
Vehicle:
2015 BrAkes stop you
BrEAks make you broken

Default Yet another great vendor!

I have rcvd great service from them also. Ordered my STi key, $25 free shipping.
Thanks Gruppe-S
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Old 11-04-2002, 04:49 AM   #40
rex n effect
Scooby Specialist
Member Sales Rating: (1)
 
Member#: 15289
Join Date: Feb 2002
Chapter/Region: South East
Location: The new south
Vehicle:
02 wrx pollen silv
& 07 Hyundai misfire'R'us

Default

In june, I ordered Springs, a rear sway bar, and a boost gauge from gruppe-s. GREAT prices by the way. The springs arrived in like 5 days! The sway bar and gauge was a different story. A few weeks later, they said that the bar and gauge were on back order and they should have it soon. A month after that I had to call them yet again. They had the sway bar in stock and just forgot about my order! I decided to give them another chance and order some more stuff. Since they didn't have the boost gauge in yet that I had ordered 2 months earlier, I ordered a package that they had in stock. Great prices yet again, and they gave me a slight discount because of the screw up. The package I ordered was a dual gauge package with the dual a-pillar pod. They accidentally sent me a three gauge a-pillar pod! They told me to send it back and they would reimburse for the shipping. After a couple weeks, I had to call and remind them to ship me the dual pod, because they forgot. I immediately received a tracking # in my email. If I was in a hurry to get any of this stuff on my car, I'd be very disappointed. Since I am taking my time installing everything myself, it wasn't such a big deal.

All in all, it seems that my case is an isolated one, and the guys at gruppe-s handled everything pretty well. I will probably buy from them again if they have the lowest price on something I want, as long as they have it in stock. Sorry for the long post.

Brandon
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Old 11-05-2002, 09:13 PM   #41
MattDell
Scooby Guru
Member Sales Rating: (6)
 
Member#: 16803
Join Date: Mar 2002
Chapter/Region: International
Location: London, England
Thumbs up Gruppe-S

Something went wrong with my shipment via UPS; there's no record of them recieving the package and Gruppe-S did send it. So I e-mailed them and within an hour they got back to me and said they'd send it out via USPS so I can get it before the weekend. Customer service there is A+ and the prices are great!


Here's the e-mail I got.

Quote:
Hi Matt,

I'm not sure what happened to the package, UPS has no record of it. I will send out a new set to you via USPS so you will receive it before the weekend. I apologize for the delay.

Thanks

Max
www.gruppe-s.com
----- Original Message -----
From: Matt Dell
To: [email protected]
Sent: Tuesday, November 05, 2002 12:56 PM
Subject: Has it been shipped?


I ordered replica CF covers from you on October 25th and I haven't recieved them yet. The UPS tracking site gives me nothing ([UPS link edited out]) and says I should contact you guys. Scheduled delivery was November 1st; I haven't gotten anything yet.
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Old 11-15-2002, 10:07 AM   #42
jackansi
Scooby Specialist
Member Sales Rating: (4)
 
Member#: 23894
Join Date: Sep 2002
Chapter/Region: MAIC
Location: Central, PA
Vehicle:
'07 3.2L Audi A4

Default

Quote:
Originally posted by SonicYellowWRX
great customer service, great prices, fast shipping! My only complaint... too many great deals to tempt me with!
I agree with this one completely...
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Old 11-19-2002, 08:03 PM   #43
krazedant
Scooby Specialist
Member Sales Rating: (5)
 
Member#: 21218
Join Date: Jul 2002
Location: Queens, NYC
Vehicle:
Baby has been sold
=*(

Default

Another bump and praise for Gruppe-S. I ordered something from them over the weekend and within 30 minutes, I received a UPS tracking #. Great customer service.
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Old 11-20-2002, 10:35 PM   #44
NotoriousWRX
Scooby Specialist
Member Sales Rating: (0)
 
Member#: 9026
Join Date: Aug 2001
Location: If I knew, I wouldn't be lost!
Default

Lightning fast service and great prices. An excellent vendor!
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Old 11-21-2002, 01:01 AM   #45
Snakeyez
Scooby Newbie
Member Sales Rating: (0)
 
Member#: 18635
Join Date: May 2002
Location: Wheeling :(
Vehicle:
02 wrxxx
Black

Default

Yo,
Everything from the prices to the cust. service was top notch. I ordred my hks carbon ti from these guys. It was one of the better prices i could find online and shipping was free! Can't go wrong with that. 675 for everything. Recieved my package when I was supposed to. Definetly buy from these guys again.
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Old 11-21-2002, 05:53 AM   #46
Barry
Scooby Specialist
Member Sales Rating: (1)
 
Member#: 11554
Join Date: Oct 2001
Chapter/Region: Tri-State
Location: Jones Beach,NY- Winter
Vehicle:
2018 STI RA
World Rally Blue #225

Default

Just purchased rear Cusco sway bar from Max. Received 2-day delivery service and the bar was priced much cheaper than other vendors. Highly recommend Gruppe-s.
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Old 11-21-2002, 12:44 PM   #47
2003WRX
Scooby Specialist
Member Sales Rating: (0)
 
Member#: 23440
Join Date: Aug 2002
Location: Utah
Vehicle:
2005 Black 35th
Anniversary 350Z

Thumbs up

Gruppe-S is awesome. I have ordered from them a few times now and I get my items in less than a week with no problems at all. They are one of the best vendors on here IMHO.
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Old 11-21-2002, 07:01 PM   #48
2002bluescobby
Scooby Newbie
Member Sales Rating: (0)
 
Member#: 26426
Join Date: Oct 2002
Location: Huntington Beach, CA
Vehicle:
2002 WRX
Blue

Default

I ordered my HKS exhaust from them and I had a great experience with them. Good price and fast shipping. Two thumbs up for group-s. I will order form them again in a heart beat.
Brian
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Old 12-05-2002, 11:10 PM   #49
Davenow
Scooby Guru
Member Sales Rating: (21)
 
Member#: 23676
Join Date: Aug 2002
Chapter/Region: NESIC
Location: de_dust and Orgrimar
Vehicle:
.

Default FAST response

I ordered my coilovers and had the tracking number in 10 min!!!
I will update you on ship time when I get them, but they DO have to travel all the way across the country to get to me first, so I am thinking next thursday or friday

WOW I ordered these at like 1PM look at this
Dec 5, 2002 6:51 P.M. SUNNYVALE, CA, US ORIGIN SCAN
3:30 P.M. SUNNYVALE, CA, US PICKUP SCAN
1:46 P.M. US BILLING INFORMATION RECEIVED
they are on the way!

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Old 12-07-2002, 01:11 AM   #50
afro
Scooby Specialist
Member Sales Rating: (6)
 
Member#: 27918
Join Date: Oct 2002
Location: Los Angeles
Vehicle:
2001 2.5 rs
black

Default rocks

Cant say enuff bout Gruppe S. Ordered a downpipe.. 5min later got tracking number... two days later got it. Max ROCKS !!!




Fro
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