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Old 06-24-2004, 12:57 PM   #1
turbo2nr
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AVO has proven to me that they stand behind all of their products and even offered to fix my turbo for free, even though it may have been %100 my fault.
They did not even try to argue about it, and just took care of a customer.
What a great company, and i feel like an ass for my comments.

sorry, scott
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Last edited by turbo2nr; 07-05-2004 at 10:34 PM.
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Old 06-24-2004, 01:42 PM   #2
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Thanks, i'm sure AVO is happy to see that. Please don't take this the wrong way. BUT....post in the right forums. It just clutters this forum. It's really not hard man. Just make an effort, one less post in here a day is a start, lol. We'll put you on a 7 step program.
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Old 06-24-2004, 02:22 PM   #3
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maby
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Old 06-24-2004, 02:37 PM   #4
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this is the place where i was wrong, so this is the place where i am trying to make it right. Thanks Thomas Ruble.

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Old 06-24-2004, 02:56 PM   #5
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jesus still loves your posts...
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Old 06-24-2004, 04:09 PM   #6
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Hopefully you will use more caution before you post next time? You might want to realize that you are speaking in front of hundreds if not thousands of prying eyes.

~v6

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Old 06-24-2004, 04:45 PM   #7
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Quote:
Originally posted by turbo2nr
AVO has proven to me that they stand behind all of their products and even offered to fix my turbo for free, even though it may have been %100 my fault.
They did not even try to argue about it, and just took care of a customer.
What a great company, and i feel like an ass for my comments.

sorry, scott
Don't feel like too much of ass Scott. Sponaugle's cracked, AZscoobie's cracked, mine's cracked... its a design flaw. They have redesigned the exhaust housing on these units.
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Old 06-24-2004, 04:47 PM   #8
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I am going to post about this... I have now seen about 10 AVO450/500 turbos with cracked Exhaust housings. Jeff Sponaugles cracked, Adam Koppel's (darthchicken) cracked. Mike from kingpin has one crack and now... Mikes was 1000 miles old on a stock JDM engine and never got past 14 psi.. I find out Mine is cracked. They all crack in the same place on the exhaust exit of the turbine. Jeff got a new one somehow but it was a hell of a wait from what I can remember. Adam, Mike and I are all left holding our d*cks in one hand and our cracked turbine housings in the other. Adam is sending his off to be welded up.. I wish him luck on that..I thought about it and might have no choice in the matter either.. I can understand one cracked housing.. But like 10? Then I find out AVO redesigned the housings... why? cause there was a problem?

To me its a customer service thing.. Steve at AVO is a nice guy and has always been straight up with me. I dont know if its his choice to not help us or not. I hope not.. But I think all of us should get new turbine housings or at the very least an offer to ship us new ones at a reasonable cost.. AVO told me that they would not send one out until the old one was inspected by them in australia and then a choice would be made on what the outcome would be. Wait weeks and weeks for this to happen with no turbo? Keep in mind they wont just sell you the new housing...

I love the AVo turbos. I think if they where a bit cheaper lots of people would run them because they certainly make good power and offer the best bolt on choice. But.. Its getting a bit frusterating for me with these cracked housings.. How can someone be held responsible for a cracked housing? I mean come on.. EGT's to hot? Boosting to high? Its a Garrett GT turbo for hells sake.. its going to be boosted.. Mitsu housings and garrett housings never crack.. I ran my turbo at 2 bar of boost for a week.. Does it say somewhere that you cant run 2 bar or the housing will crack?

I hope AVO desides to do the right thing. We have all tried to be understanding about this but this is really starting to get old.. I think they knew of a problem and are trying to scape out of helping us. Some of us paid ALOT of money for these turbos.. Like nearly $2000. To have the housing crack in 1000 miles and not being helped is crazy...

Clark
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Old 06-24-2004, 05:09 PM   #9
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First off I have my AVO 450 getting tested for power in Maryland.

Could someone please post a picture of the cracking as I would like to correct this potential problem before I fit the turbo on my car.

Thanks
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Old 06-24-2004, 05:21 PM   #10
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The turbine housings crack on the inside where the downpipe covers up. Mine cracked right around the wastegate "hole" or port. Adam has pics of his.. it cracked clean into the turbine exit.

C
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Old 06-24-2004, 05:35 PM   #11
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Quote:
Originally posted by AZScoobie
The turbine housings crack on the inside where the downpipe covers up. Mine cracked right around the wastegate "hole" or port. Adam has pics of his.. it cracked clean into the turbine exit.

C
Thanks Clark. Wonder if Steve for AVO will sell me a new housing. I'll email him tonite. I got mine for cheap and had it rebuilt if you remember, so no warranty for me.
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Old 06-24-2004, 05:39 PM   #12
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Default Here's a picture

I contacted AVO (stephen) and he was willing to replace it - for $500AUD (about $380). I thought hey, great deal... and then I went to ship my turbo, and it was $200 each way! $800 is not something I have at this point, not to fix something that never should have occured.

A shop is welding my turbo up for me - I've asked that they remove the wastegate/turbine seperator, IMO its too thin and where the cracking starts. Cut it out, weld up the crack, get a ceramic coat put on it, and run it for a thousand miles - then I'll pull it back apart and see if all's well.

I know, its a HUGE picture, but I don't want to leave any doubts in anybody's mind where the crack is, so I didn't resize it.


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Old 06-24-2004, 05:53 PM   #13
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Well this sucks...

FSU
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Old 06-24-2004, 05:53 PM   #14
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thanks for understanding. i did not mean any harm to
avo as i am a big fan of their products. i wish i could go back in time to erase my original post. BUT, to have a young guy spend thousands on a turbo which is probably connected to the rest of his life's earnings and savings,, only to have it go up in smoke and flames could really suck.
i got lucky and don't blame the guys at AVO if they want to kick my ass for posting this.
i expect they will not fix my turbo for free now! they just might not fix it at all now! so don't ask them to fix yours for free. the new housings are not that expensive and i'm sure they will sell one to you guys. i think it is under $500, sucks, but that is racing!

i have had no problems with all other avo products, 320hp is awsome for street use on a 2.0Lt.... 400hp is great for the 2.5 on the street, bigger turbos are a little slow to spool, but if you want to go big on the boost, you need some big wheels in that turbo!

I still recommend all avo products to anyone who wants to go fast!
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Old 06-24-2004, 06:01 PM   #15
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Quote:
Originally posted by turbo2nr
thanks for understanding. i did not mean any harm to
avo as i am a big fan of their products. i wish i could go back in time to erase my original post. BUT, to have a young guy spend thousands on a turbo which is probably connected to the rest of his life's earnings and savings,, only to have it go up in smoke and flames could really suck.
i got lucky and don't blame the guys at AVO if they want to kick my ass for posting this.
i expect they will not fix my turbo for free now! they just might not fix it at all now! so don't ask them to fix yours for free. the new housings are not that expensive and i'm sure they will sell one to you guys. i think it is under $500, sucks, but that is racing!

i have had no problems with all other avo products, 320hp is awsome for street use on a 2.0Lt.... 400hp is great for the 2.5 on the street, bigger turbos are a little slow to spool, but if you want to go big on the boost, you need some big wheels in that turbo!

I still recommend all avo products to anyone who wants to go fast!
Man, relax. I'm sure they'll be cool with you. It's been a known problem, just hasn't been rehashed recently.

FSU
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Old 06-24-2004, 06:18 PM   #16
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i will watch my big mouth now. what a crappy lesson i learned.
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Old 06-24-2004, 06:33 PM   #17
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I like the AVO products also.. Mike has a huge AVO banner on the RHD Shop car and that car sees just about every show. I have been suggesting AVO turbos for about a year or more. Steve has always been nice and straight forward.. But this is crazyness... Adam.. I was not even offered the option to buy a housing outright when I was talking to AVO about Mikes cracked turbo. I was told the housing still needed to go back to AVO.. I am in a bigger mess because my turbo builder installed the big 56lb a minute cartridge in my housing.. I would have to have my new housing machined....

FYI.. Mine is not cracked anywhere near the turbine exit or seperator.. Mine is cracked right around the wastegate port where the flapper sits..

C
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Old 06-24-2004, 06:47 PM   #18
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I was told that my entire turbo needed to be sent to AVO, for them to fit the exhaust housing. That apparently its just different enough that some machining needs to be done - not sure if they put a different exhaust wheel on it or what.

I just refuse to pay $400 in shipping costs

I think AVO did everything right from a customer service standpoint. My turbo was bought used, so I didn't expect to get a new housing for free.

Its just that its cracked, and I wouldn't expect a turbo that retails for $2100 to crack.
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Old 06-24-2004, 07:12 PM   #19
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shipping is crazy stupid! i payed about $170 through the us mail. i could have just about bought a plane ticket and flew it there myself. i do not think welding will hold up, i also thought about removing the divider, maby even welding the flapper valve shut and getting a seperate external waste gate. i own a dental lab and cast many metals every day and do plenty of welding non-precious metals and soldering, but i still did not think the housing could be repaired.
prove me wrong and let me know if it works, the welder can come work for me.
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Old 06-24-2004, 07:24 PM   #20
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I never expected anything for free either. Thats why I said that at least at the min AVO should offer the housing at a reduced cost. $380 I would pay.. Just ship me two.. One for my turbo and one for Mikes.. then my turbo builder can fit them for us.. probablem solved. But I was never offered that and dont understand why we have to pay these huge shipping costs and the time waiting around with no turbos... That makes no sense...

C
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Old 06-24-2004, 07:25 PM   #21
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That was kinda my thought as well - but I'm willing to try at this point, what the hell, right? I did some research, and their are methods for welding cast iron, but most of them are pretty specialized and time consuming (ie if you don't do it right it ends up cracking again).

Stitching the crack is an option as well, but only if its 3/16" or thicker, then it has to be brazed. There is also a process out there called "spraying" (which involves litterally spraying nickle at high velocity and high temperature) but its kind of a black art from what I've seen - sometimes it works, sometimes it doesn't.

If it works (whatever process the shop decides to use) I will definitely let everybody know.

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Old 06-24-2004, 07:37 PM   #22
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if that does not work, tellme. i have a friend that ownes a dental lab and has a $100,000 laser welder. it is awsome and i have been waiting for an excuse to use it. it has a somewhat small chamber to put stuff in, but i think a turbine housing will fit. it uses 100% parent alloy and the gap can be up to 1.5mm. that sounds small but it is relativly huge.

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Old 06-24-2004, 10:21 PM   #23
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welding cast iron is very difficult and is a long process. i don't know all of the steps but i know the metal has to be heated and cooled properly otherwise it will never hold.
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Old 06-24-2004, 11:39 PM   #24
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Okay, obviously we have a situation here that needs a resolution, but can we please desist with the exaggerations and foolish, flippant comments and try sticking to the facts.

So let's start with some facts.

As I mentioned in the other thread we have NEVER had one of these WRX 500hp turbos fail on any cars we have tuned and for that matter NONE have failed in Australia, only the USA.
Our company policy is the same as virtually every other company in the world, 'customer pays freight on warranty/returns'.
I have NEVER refused selling one of our WRX housings, BUT I have ALWAYS asked for proof of purchase to verify that the 'buyer' actually has one of our turbos and isn't simply building his own, strange how they all disappear at that request.
If someone else assembles one of our turbos then any warranty is null and void.


And some other interesting information.

I had a customer return a Garrett 320hp (fitted to a Nissan) for warranty claiming that the turbo had only ever done 15PSI and only had 5000klms on it, when the turbo arrived here it was quite obvious he'd destroyed it by incorrect/excessive use of anti-lag. This is one of the reasons why goods need to be returned for inspection on warranty claims. This was a off the shelf Garrett housing.

Now, to the WRX 500hp turbos. The centre sections used in these turbos come with 2 different sized heat shields, THIS is partly the reason why it is our preference to have the turbos returned here so that the new housing can be machined to the correct size, the main reason is so that WE can re-assemble the turbo. (see point above re assembly).

Yes the design was changed in a response to the problems in the USA, however, let me re-iterate, NONE have failed down here!

Okay, now to our resolution.

If you have an issue with your 500hp turbo and aren't prepared to send it back for warranty inspection we will offer you the following option.

We will make available a replacement housing via SPO that you will have to purchase and cover the inland freight from SPO.
However, you will be required to provide proof of purchase and evidence (digi pic) of an issue with your turbo.
Email to [email protected] for further information.

If this is not acceptable to you then you will need to return your turbo to us for inspection.


Regards,
Steve Coates
AVOturboworld
http://www.avoturbo.com[email protected]

Last edited by avoturbo; 06-25-2004 at 07:28 AM.
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Old 06-25-2004, 12:42 AM   #25
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Steve - like I said, to me its not a customer service thing at all. You've been nothing but helpful through my ordeal. I bought a used turbo, and I have no idea what the previous owner put it through.

I'm not sure why folks in the USA are having these crack, and Australians aren't. Perhaps it has something to do with being south of the equater, and the gases spinning clockwise instead of counterclockwise (or is that backwards... lemme go flush a toilet ).

But - people are having them crack. And there aren't that many people running antilag up here, so I doubt its that. Whatever it is, you've redesigned, and thats a great thing.

What I have issue with is the shipping - and you've resolved that as well. So... I really have no complaints whatsoever!
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