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Old 01-15-2004, 12:24 AM   #1
linus011
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Default Deadbolt turbo

Hi everyone,

Deadbolt turbo is without a doubt, the best company to do business with! Jerry really cares about his work, and the people that he does it for. I sent him an email in the middle of a saturday night, and he responded to me literally with the first half of sunday! This was no two line answer, mind you! A very comprehensive reply. He does what it takes to stick to his word, even if it means working through natural catastrophies! He keeps you thoroughly updated on the stage of the work that your turbo is going through. And repacked my turbo in a better packing than I sent the thing to him in the first place. Jerry really takes pride in his work. You'll know what good service is once you've hired Deadbolt to service your turbo!!!!!

Thanks Jerry, another satisfied customer!
Brian

P.S. Really, I'm not joking!
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Old 04-24-2004, 04:59 PM   #2
bcinlas4
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Default Wastegate porting service

I am posting my experience because I donít want anyone else to get screwed like I did. If you are planning on using Deadbolt to port your wastegate you might want to think twice about it. I sent my turbo to him next day air ($127) on Monday with the list of things that I wanted done to it. He received it on Tuesday and he IM me on Wednesday asking what I wanted done and that he needed payment before he could begin work. I IM him back asking for an invoice so that I could Paypal him. On Thursday he IM me back asking again what I wanted done and telling me that he needed to get paid 1st. I IM him back that same day complaining that I wasted $127 to ship it to him next day and he still hadnít done anything. I told him again what I wanted done, figured out my own costs (without and invoice), and sent him the funds via Paypal. He replied back that he didnít like my attitude and that he was refunding my money and sending my turbo back un-touched. I finally got it back on the next Wednesday, nine days after I had initially shipped it out to him. The next day I took it to DPR Racing (dprracing.com) in Gardenia CA. He called me (Dan, the owner) the next morning (Friday) and told me it was ready. They ported the wastegate, exhaust inlet. Ported and mirror polished the compressor inlet, and compressor outlets, and sharpened the turbine blades. I cost more but I had it back in one day and had a lot more work done for the money. Dan (the owner) even called me back the next day at home to see how I liked it. It works great! No problems at all. I would highly recommend DPR Racing for turbo work or anything else, check out their site, they do a lot of WRX engine work. If you are going to do business with Deadbolt remember that he doesnít have a phone and he doesnít take credit cards. And he has now idea what customer service is. I know he is a moderator on this sight, and this might get deleted but I thought Iíd try and pass on my experience anyways. Good luck
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Old 04-24-2004, 05:18 PM   #3
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Nice review

There is a forum for this.........
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Old 04-24-2004, 05:22 PM   #4
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That sucks. I've always hated trying to do business with people that don't have a phone and make business difficult

Also, I can't believe he wouldn't start the work on the turbo knowing you spent your hard earned money to ship it there. What does he think your going to do without your turbo? That like a $1000 deposit.
He should do the work and wait for payment before shipping it out.

Thanks for the heads up.
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Old 04-24-2004, 05:28 PM   #5
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damn, that sucks. im always skeptical about people who have no contact information except for email. and to think, i was even thinking about sending him my turbo later on.
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Old 04-24-2004, 05:52 PM   #6
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Was this the same issue?

http://forums.nasioc.com/forums/show...5&pagenumber=5

Quote:
Originally posted by DeadBolt Enterprises
Another example of how a customer causes their own problems and then tries to blame us. This guy sent his turbo in to us this week without paying for any services. We sent him three reminders before we had payment via paypal, now he is upset with us
Quote:
What do you not understand? I Sent explicit instructions of what I wanted done. They were in an envelope taped to the box that the turbo was shipped in. Here it is again:
Monster port, black extreme, and grey on compressor. I also wanted it shipped back next day air, not ground. Now here it is, Saturday and nothing has been done. I paid $127 to get it to you next day so that work could be begin quickly, and now that money is wasted. Now I'm going to have to pay for a rental car; more money wasted!
Just so we're clear,
Monster Port - $195
Black Xtreme(TM) ceramic on exhaust housing - $75
Grey ceramic on compressor housing - $45
Standard Overnight - $74.99
Total - $389.99
I will paypal you $389.99 now.

Last edited by T-WRX; 04-24-2004 at 05:57 PM.
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Old 04-24-2004, 06:49 PM   #7
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It's probably just as well, there have been reports of people sending their VF39s to Deadbolt and still having boost creep afterwards because it wasn't ported enough. (ref: the boost creep thread and the search button)
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Old 04-24-2004, 08:39 PM   #8
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Deadbolt has always treated me and many others right,,maybe im missing something here.................

Rudy
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Old 04-25-2004, 12:15 AM   #9
nhluhr
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in case anybody missed this, I offer FREE wastegate porting and I'll even do some mild porting and polishing on the rest of it if you want me to.

http://forums.nasioc.com/forums/show...hlight=porting

All you have to do is get your turbo to me and pay for return shipping of your choice.

*** the porting that I do is not a performance-increasing port***
it is simply to eliminate boost creep. I don't do coating, rebuilding, balancing or any of the other premier services that places like DPR, ION, Forced Performance, etc offer.

Last edited by nhluhr; 04-25-2004 at 12:33 AM.
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Old 04-25-2004, 12:40 AM   #10
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Quote:
Originally posted by finger123
damn, that sucks. im always skeptical about people who have no contact information except for email. and to think, i was even thinking about sending him my turbo later on.
If you are having trouble finding contact information, you can run a whois on their web domain name at www.networksolutions.com

I have used this in the past to get ahold of companies who are otherwise difficult to reach.

Last edited by nhluhr; 04-28-2004 at 08:43 AM.
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Old 04-27-2004, 06:38 PM   #11
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I figured you would do something like this.

We have serviced over 300 turbos and have never had anyone with this bad of an attitude.

Mr Criesta sent his turbo in overnight to us, yes that is true.

Enclosed in the box was a note saying what he wanted as well as the costs for those services. But, no payment or note about paying us.

We sent him an email THAT DAY, and guess what? No response.

The next day we sent another email, once again, No reponse.

Third day we found a message on here asking for our contact information and saying that we were not replying to any emails. We not only replied to his thread but sent him a PM asking for payment details.

He then sent us a message saying that he needed the totals that he didn't know how much to pay. (Again, remember he even enclosed a sheet with the turbo with prices showing what he wanted.)

We sent him another copy of the services and prices sheets, and he STILL DID NOT PAY UNTIL TWO DAYS LATER ON A WEEKEND AFTER WE WERE CLOSED!

Then we got this:
Quote:
What do you not understand? I Sent explicit instructions of what I wanted done. They were in an envelope taped to the box that the turbo was shipped in. Here it is again:
Monster port, black extreme, and grey on compressor. I also wanted it shipped back next day air, not ground. Now here it is, Saturday and nothing has been done. I paid $127 to get it to you next day so that work could be begin quickly, and now that money is wasted. Now I'm going to have to pay for a rental car; more money wasted!
Just so we're clear,
Monster Port - $195
Black Xtreme(TM) ceramic on exhaust housing - $75
Grey ceramic on compressor housing - $45
Standard Overnight - $74.99
Total - $389.99
I will paypal you $389.99 now.
The truth is, if this person had not been such a jerk, and attempted to blame all his problems on us, I would have gone in on Saturday night and done the work on the turbo, then worked Sunday to finish it and ship it back on Monday morning. This is something that we have done on occasion for customers who were in a bind.

We always go the extra mile for our customers, and we beleive in treating others the way we would like to be treated. Sorry but when you decided you wanted to go off on somebody for your own screwups, you should have taken into account the results of those actions. We have never had a customer complain that we treated them poorly or did not do our absolute best to help them in any possible way.

We offered you a contact phone number if you wanted to discuss it and you said PM was fine.

I know that this will probably fall on deaf ears because you probably see no trouble in abusing people in the manner that you did with us, however, I just thought that it would be appropriate that the TRUTH actually come out.
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Old 04-28-2004, 12:39 AM   #12
bcinlas4
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"I figured you would do something like this." ? I cant believe that you wouldn't expect it. In my line of work, when a customer has a problem, we not only fix the problem in question (our fault or not), but go beyond the customers expectations so that they will come back, as well as refere us to other people.
And if you really want the truth......
I sent a list of services that I wanted performed, no prices included. Usually a reputable business will provide a customer with an invoice detailing services performed, any taxes, and applicable shipping charges. I guess I'm not used to figuring out my own bill when I pay for or order something. Most businesses will TOTAL IT FOR YOU! And anyone following the forums will know that you do not have a phone! I asked you repeatedly for it, as well as the forum community and your reply, if I'm not mistaken, was "I no longer have a phone because of employee abuse". Imagine that, you can't manage your staff correctly either. As you can see from the posts above, if you want to "get with the times" you might want to think about either getting a phone or getting rid of your phone abusing employees. Oh, and by the way they have these things called cellular phones.
For anyone out there thats thinking about getting their wastegate ported, please do your homework and shop around!
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Old 04-28-2004, 01:37 AM   #13
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Quote:
Originally posted by bcinlas4
"I figured you would do something like this." ? I cant believe that you wouldn't expect it. In my line of work, when a customer has a problem, we not only fix the problem in question (our fault or not), but go beyond the customers expectations so that they will come back, as well as refere us to other people.
And if you really want the truth......
I sent a list of services that I wanted performed, no prices included. Usually a reputable business will provide a customer with an invoice detailing services performed, any taxes, and applicable shipping charges. I guess I'm not used to figuring out my own bill when I pay for or order something. Most businesses will TOTAL IT FOR YOU! And anyone following the forums will know that you do not have a phone! I asked you repeatedly for it, as well as the forum community and your reply, if I'm not mistaken, was "I no longer have a phone because of employee abuse". Imagine that, you can't manage your staff correctly either. As you can see from the posts above, if you want to "get with the times" you might want to think about either getting a phone or getting rid of your phone abusing employees. Oh, and by the way they have these things called cellular phones.
For anyone out there thats thinking about getting their wastegate ported, please do your homework and shop around!
Listen, from all of the satisfied customers, at least in the SE region I have to say something. You knew how their operations work as far as payment and contact information. Before you ship out something valuable to someone you do not know for work to do on it, it is your responsibility to get in touch with that person and find out the details.

If you thought he was going to do work on your turbo and then send you an invoice...well, deadbolt is not a car dealer no are they a credit service. They are a business and payment up front guarantees customer trustworthiness.

So the prices werent totalled. You could take care of this. In addition, if these practices were so unfair to you, you shouldnt have sent in anything in the first place. We have vendor reviews for a reason. Your job is to make an informed decision.


Also, the big thing. Deadbolt claims you did not reply to the first and second emails. You didnt stand up for yourself here so i am assuming you didnt. And then you turned around and blamed them.

What people dont realize here that many of these shops that do work are run by one, two, five people. This is not a verizon, sprint, wal-mart, where you can take your unhappyness and blame the company. People work hard to make a niche and try to succeed. None of this badmouthing is necessary until you find out what the miscommunication was a result of. If you blame him and he blames you, how do you fix anything by badmouthing?

Is this generally how you get your way? You slander until someone gives in? Does it make you happy to attempt ruining a businesses reputation that its employees have worked hard to create? Do you think deadbolt is in business because it rips people off and cant manage its own employees?

At the age of 35 I figure you would have learned a few things about business etiquette, polite communication, clear requests, payment upfront, the dangers of libel, and the unnecessary need for personal insults to someone you do not know.


I am done for now. Before you badmouth me here for yelling at you, shoot me a PM, ive got more words for you.

-VJ
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Old 04-28-2004, 01:52 AM   #14
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wouldn't this entire problem have been avoided if Deadbolt had a shop phone?

it was mentioned that the shop phone was removed because of employee abuse... i was under the impression that Deadbolt was a one-man operation... correct me if I'm wrong?
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Old 04-28-2004, 07:44 AM   #15
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Quote:
Originally posted by nhluhr
wouldn't this entire problem have been avoided if Deadbolt had a shop phone?

it was mentioned that the shop phone was removed because of employee abuse... i was under the impression that Deadbolt was a one-man operation... correct me if I'm wrong?
Out of over 300 turbos with only this one person causing a stink after he actually created his own problem, I doubt even if we had 10 phones in the shop it would have been resolved. As I said I even offered him my personal cell number and he said PM was fine.

We have 3 people including myself.
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Old 04-28-2004, 08:18 AM   #16
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I have been dealing with Jerry, aka Deadbolt, for over a year now and have had nothing but the BEST service and dealings with him.

I am willing to bet that if bcinlas4 had contacted Jerry before hand and explained exactly what he wanted and when the service was required by that Jerry would have found a way to accomodate him....happily.

There ARE limits to what can and can not be done and I have no doubt that if bcinlas4 had not been quite as presumptuous that he would have been much happier with his experience with Jerry and his service.
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Old 04-28-2004, 08:30 AM   #17
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Eh guys.. Jerry is a good friend and on top of that I've owned 2 or 3 turbos that he's done work on. I was one of the first to use his Monster td-04 and I got GREAT results out of it. (230 ftlbs of torque to the wheels and 17 psi MAP by 3k rpms)

I've got his 16g on the car now and I can't even begin to explain how impressed I am with this turbo. When I had a small and rather anal complaint about one of the hoses he let me send it back and fixed it for me.

Fact is... he does a wonderful job and he is well known here in the SE and liked by pretty much everyone. Some people will never be happy and that's just how it goes. No need to blast someone because of one bad experience.

Thanks again Jerry for the great work you did on my turbo and best of luck with the business.
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Old 04-28-2004, 08:55 AM   #18
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I have had two different turbos with work done by deabolt. I have never had a problem with him. I actually speak to him quite often and he was telling me about this guy who sent an order with no payment, no form of contact info, other than an email address, and no listed form of payment.

As far as not taking credit cards. He does take paypal which is what a number of other vendors on these boards do.

I would suggest that the next time you are looking to have a custom service performed by a skilled technician that you provide payment, or payment info before you resort to bitching and moaning.
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Old 04-28-2004, 09:02 AM   #19
Matt
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Quote:
Originally posted by nhluhr
wouldn't this entire problem have been avoided if Deadbolt had a shop phone?

it was mentioned that the shop phone was removed because of employee abuse... i was under the impression that Deadbolt was a one-man operation... correct me if I'm wrong?
Yes and no. Mostly it would ring off the hook with lots of people calling and asking questions they should've researched already. Its a small operation and I think it would take time away from actual production.

Also, a phone conversation could've ended up just like this as well, so overall, no, I don't think it would've helped.

One more item...if anyone wants to know anything about credibility or the type of person Jerry is, feel free to PM me. I'll be happy to answer questions.
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Old 04-28-2004, 09:04 AM   #20
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And that coming from a guy that's allergic to turbos!
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Old 04-28-2004, 09:21 AM   #21
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I also have to call foul on this. I have dealt with over 100 aftermarket companies during the past 15 years. Deadbolt is the ONLY company that treats customers like I would treat my own. Going the extra mile is what Jerry is all about. I know this first hand. He has literally bent over backwards to make sure that I am happy with his products and services.

When you deal with someone over a period of time, you get a good feel for their ethics, personality, and trustworthiness. Jerry rates A++++ with me and most of the others that have ever dealt with him. He is polite, honest and straightforward. This is something that you don't see much in the business world today, and is something that I respect more than almost anything else.

Regarding the current situation, what company do you know of that will receive a package with no advance warning and just do the work with no payment? Deadbolt is neither clairvoyant or naive. If you spend $127 to overnight a turbocharger, wouldn't it make sense to check in advance to see if there was room in Deadbolt's schedule to complete the work immediately? Do you expect him to push everyone else's turbos aside to complete your unscheduled arrival? I don't know of any company that will do that, especially without payment. Deadbolt's services are customized. Why should he spend time working on a turbo when he could get stiffed in the end?

Deadbolt has been around NASIOC for a good long time. As was pointed out by the original poster, he is also a moderator here. Don't think for a minute that our community would allow him to take on this role, or continue to market his services, unless we thought he was honest and capable.

What happened to you was brought on by your lack of advance communication and coordination with Deadbolt. I'm sorry about the $127, but if you would have contacted him before shipping, this all would have been avoided. The fact that he refused to work on your turbo after you were rude to him makes me respect him even more.
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Old 04-28-2004, 02:57 PM   #22
STimulating
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Actually there are many companies that provide services without upfront payment. Correct me if I'm wrong, is that not how business is normally conducted?

Anyone have work done on their house or work done on their car? Have you every paid first?

If deadbolt got stiffed he does have in his hands a turbo as payment!

I have to agree that this could have been avoided if Deadbolt had a phone. I'm assuming that bcinlas4 left some type of contact info. If a turbo showed up in my shop and i didn't know what to do with it I would pick up the phone and CALL.

Comupters are often unreliable period.

I also believe that this is the correct form for Vendor Reviews good or bad. People have the right to voice any concerns or issues with vendors here. If everybody wrote only good reviews and there were no issues then what's the use of this form?

I'm not knocking Deadbolt as I have not dealt with them but I sure would not deal with them until they get a phone and answering machine!

Time is money, and when cars are down due to the turbo being serviced I would sure want to know if there was a problem ASAP and not by method of email!

Just my thoughts.
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Old 04-28-2004, 03:00 PM   #23
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Quote:
Originally posted by STimulating
I'm not knocking Deadbolt as I have not dealt with them but I sure would not deal with them until they get a phone and answering machine!
As stated I offered to give my own personal cell phone number which does have voice mail just for his peace of mind but was assured that PM was sufficient.
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Old 04-28-2004, 03:10 PM   #24
STimulating
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Quote:
Originally posted by DeadBolt Enterprises
As stated I offered to give my own personal cell phone number which does have voice mail just for his peace of mind but was assured that PM was sufficient.
That was a nice offer which leads me to believe that you did actually have contact with him before the turbo was shipped?

Anyways, are you going to a phone or not?
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Old 04-28-2004, 04:15 PM   #25
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I just finished doing a bit of business with Deadbolt and amazed at this negative post. Deadbolt did what he said he was going to do when he said it was going to be done. His work is top notch and high quality. A more cooperative guy is hard to find.

The problem here seems to be a guy wanting someting he doesn't understand and behaving like an ass, to boot. I don't balme Deadbolt at all for this stupidity. The blame for this fiasco is easily assigned.
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