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Old 01-17-2002, 03:33 PM   #76
BOP
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Old 01-17-2002, 04:04 PM   #77
Shag-e
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Default

When I ordered my alarm through them, it showed up with in 3 days.

I would give them a call.
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Old 01-17-2002, 04:07 PM   #78
hman
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Default

Good news. Thanks for the info.
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Old 01-17-2002, 06:22 PM   #79
Kenneth2000
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I would definitely call them.....

They usually ship the next day if they have it in stock.....
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Old 01-17-2002, 06:36 PM   #80
Snowphun
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Default

Yeah, I've found they give you very little to go on, especially if the part is on backorder...
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Old 01-17-2002, 06:54 PM   #81
matt7102
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Location: Mchenry, MD
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That Silver color

Default

Be persistent!!

Check their website for 'phone numbers - if you get sick of wading thru the never ending prompts on the Subaru line (...if you would like to continue to hold, Press X), call the Dodge/Chrysler?? parts line and ask to be transferred. If I hadn't done this, my PAID order would have sat longer than the 9 days it did... Great prices, but way behind the times in E-commerce and customer service. (anyone ever order from Lands' End?- they define E commerce & Customer Service)

By the way, they missed a part on my order, even though I had Scott repeat the list to me while he was waiting for his PC to 'catch-up'. When Scott realized my order wasn't even picked for shipment after 9 days, I got free shipping, without insisting.

But, I am now a smarter shopper- I'd still order parts here (pricing), but I'd be a pain in the arse until I got a tracking number for the shipment. (that is, until order leaves the building....)
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Old 01-17-2002, 07:08 PM   #82
WagonMonster
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<wiping away tear from my eye>
**sniff** That's the most beautiful thing I have ever seen!
</wiping away tear from my eye>
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Old 01-17-2002, 07:16 PM   #83
ryball
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WR Blue Pearl

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*sigh*no words...*sigh*

can't wait for the Impreza section!
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Old 01-17-2002, 07:28 PM   #84
SubaruParts.com
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Location: Tacoma, WA, USA
Default Update on order

We have contacted RickBH about the package and we are waiting for an update on new delivery method. The package was lost in transit.

Thanks,

C. Scott Williams
SubaruParts.com
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Old 01-17-2002, 07:43 PM   #85
EMDExpressWRX
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I ordered stuff from them and it came in 3 days. I am pleased with their service. BTW, I ordered between X-Mas and New years.
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Old 01-18-2002, 01:40 AM   #86
Verist
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Someone please post when it comes online, I'll forget about in a couple of days.. Looking forward to it.

Regan-
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Old 01-18-2002, 10:26 AM   #87
11hotel
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Location: Chambersburg, PA
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2002 WRX
Blue Pearl

Default I have a problem too.

I ordered parts in November and have not recieved them yet. I check their website and I get a message that they are in the warehouse ready to be shipped. They have been waiting to be shipped for three months.

I have emailed numerous times- no response

I have tried to call and gotten no where. And yes I have been paying attention to Pacific coast time.

At this point I feel like just canceling the order and getting the parts from the dealer and just sucking up the cost. At least I would be able to see the person ignoring my questions. Sorry to sound bitter but....

Is there a sure fire way of getting in contact with someone.
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Old 01-18-2002, 12:11 PM   #88
RickBH
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Location: Ontario, Canada
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Silver

Default SubaruParts did email.

SubaruParts did finally email me with the information that the shipment must be lost in transit and have offered to ship again by a different method (Airborne) that will cost more, but, is trackable.

I have accepted and will wait for my parts.

It is interesting that their website tracking software still indicates that my parts are ready and waiting for shipment.

It does appear that one gets better response from some suppliers after posting on this site.
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Old 01-18-2002, 12:26 PM   #89
bbbradley
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Default Re: SubaruParts did email.

Quote:
Originally posted by RickBH
SubaruParts did finally email me with the information that the shipment must be lost in transit and have offered to ship again by a different method (Airborne) that will cost more, but, is trackable.


I call BS on that lame excuse from them. Sounds like they lost the order, and are scrambling.

/bill
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Old 01-18-2002, 12:41 PM   #90
SubaruParts.com
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Default BS?

bbbradley

Quote:
I call BS on that lame excuse from them. Sounds like they lost the order, and are scrambling.
You can ask anyone on the board if SubaruParts.com has ever given anyone BS! We are straight forward and we have nothing to hide! We run this operation as customers and if we don't want to hear BS from any company after we place an order or when we need information, so why would we dish it out? His package was lost in transit. When we ship to Canada, there is no tracking system for the method we use. We ship it this way to save the customer money. There are other ways to ship it, but when it arrives in Canada, the customer will have to pay more than $20.00+ extra for brokerage fees to UPS, FedEx, Airborne Express, etc

Thanks,

C. Scott Williams
SubaruParts.com
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Old 01-18-2002, 01:01 PM   #91
11hotel
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Blue Pearl

Default not to be an @ss

yeah its nice to hear you dont BS but that is not scoring points with me. I am extremely displeased with the customer service. It doesnt seem to matter when I call no one answers and yes i am calling during your office hours. And yes you might be backlogged on email but by two and a half months... One of the things i ordered was a pair of rubber floor mats to save the carpet ones from snow. Thankfully PA hasnt got a lot of snow this winter. Now can I email you personally or do i have to jump through the hoops until someone answer my email or phone calls.
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Old 01-18-2002, 01:04 PM   #92
bbbradley
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Default Re: BS?

Quote:
Originally posted by SubaruParts.com
bbbradley



You can ask anyone on the board if SubaruParts.com has ever given anyone BS! We are straight forward and we have nothing to hide! We run this operation as customers and if we don't want to hear BS from any company after we place an order or when we need information, so why would we dish it out? His package was lost in transit. When we ship to Canada, there is no tracking system for the method we use. We ship it this way to save the customer money. There are other ways to ship it, but when it arrives in Canada, the customer will have to pay more than $20.00+ extra for brokerage fees to UPS, FedEx, Airborne Express, etc

Thanks,

C. Scott Williams
SubaruParts.com
OK, let's see from this thread we have learned:

From RickBH -> Ordered on October, no reply to his e-mails no parts. Didn't get any response until some bad PR came up on a Subie board and your meal ticket was in jeopardy.

From LordBass -> A month to ship and he had to hunt you down to get any info.

From SnowPhun -> Little communication, especially on backordered parts.

From Matt7102 -> Wrong parts ordered, sat for 9 days in shipping. A very customer friendly voice-jail system.

From 11hotel -> Parts ordered in November, website says they are in stock, but do not ship for over 3 months. No communication back to the customer despite e-mail and phone attempts.

You will have to pardon me if I still say you guys are BS'ing. Your track record speaks for itself.

/bill
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Old 01-18-2002, 01:22 PM   #93
SubaruParts.com
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Default Definition of BS

bbbradley

BS would have been if I had answered them with incorrect (BS) information. What you wrote does not sound like BS to me, which sound like a company that is understaffed!


C. Scott Williams
SubaruParts.com
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Old 01-18-2002, 01:29 PM   #94
bbbradley
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Default Re: Definition of BS

Quote:
Originally posted by SubaruParts.com
bbbradley

BS would have been if I had answered them with incorrect (BS) information. What you wrote does not sound like BS to me, which sound like a company that is understaffed!


C. Scott Williams
SubaruParts.com


/bill
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Old 01-18-2002, 03:21 PM   #95
11hotel
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Blue Pearl

Default thats it... i dont care about BS

I want to know about my order. Now stop defining what bs is. I get this feeling that my post is being ignored C. Scott Williams. I am really trying not to be inflammatory here but it is getting tough. I called again, no answer. Now i am a bit of a trusting person and should have done this earlier, but i am going to check with my credit card company to make sure that i have not been billed yet. Now could i possibly get a number where i will be able to talk to a living, breathing person. That is all i want at the moment.
by the way this is the message i keep getting when checking on my on my order for the past two plus months
Your requested items have been received from the factory. Our Shipping Department is preparing them for shipment and they will be shipped by your requested method shortly.
Thank you
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Old 01-18-2002, 03:28 PM   #96
SubaruParts.com
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Location: Tacoma, WA, USA
Default Check your PM

11hotel

Check your PM. Sent hours ago.

Check it again. Just gave you an update.

C. Scott Williams
SubaruParts.com

Last edited by SubaruParts.com; 01-18-2002 at 03:42 PM.
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Old 01-18-2002, 09:02 PM   #97
Austin
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2016 STi

Default

Hmmm... This thread got moved to the vendors section...

I didn't post it with the intention of improving subaruparts.com's business. I thought it'd be a great (perfect) resource for part numbers... o'well.
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Old 01-19-2002, 01:22 PM   #98
jeffwe
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Default Another data point

I ordered a subwoofer from them and received it in two or three days. I'm happy with the transaction and I'd do business with them again.

My only beef is that since I am a WA state resident and they are in WA I get hit with the double whammy of tax and shipping.
Oh well.

Jeff
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Old 01-19-2002, 03:29 PM   #99
Snowphun
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Default

I will say I sent a number of emails and received no replies, my order which should have shipped within 4 days finally shipped after over three weeks. Personally I think that's pretty poor, considering they were not communicating with me. Had I expected this, I probably would have paid a few bucks more to get the parts at the local stealer.

Paul
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Old 01-30-2002, 05:54 PM   #100
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Ludespeed Stage 3 Link'd

Default

i ordered a gauge hood 3 weeks ago and my tracking info still says "Your order is pending in our queue, but has not yet been processed." i've emailed them a few times but no replies. i've also submitted a few parts request forms but no replies to those either (looking for some other items).
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