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Old 01-17-2017, 12:06 AM   #1
jambonz
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Default Subispeed tail lights

Issues resolved. Customer support took care of us in the end.
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Last edited by jambonz; 12-13-2017 at 10:30 PM.
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Old 01-17-2017, 10:23 AM   #2
Steemax
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I had the issue but it only lasted a week if that and went away. It's been about 9 - 10 months now without any issues or condensation. Maybe I got lucky?

Have you tried using a blow dryer? I would assume leaving it out under the sun is counter-productive in Canada weather.

Last edited by Steemax; 01-17-2017 at 01:45 PM.
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Old 01-17-2017, 11:17 AM   #3
cknowlen
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i was expecting to see just a little fogging here and there. that looks like BUTT.
I would try the hair dryer method mentioned above or a heat gun from far away on low setting (same thing obviously). I would imagine that its in the low 30s nearly every day there at this time of year, so, not going to get much heating help from the sun.
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Old 01-17-2017, 11:42 AM   #4
jambonz
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We've tried the hair dryer method to get the moisture out - it just takes patience and a few days to get the housings to dry so that's not a big obstacle but as soon as we get the lights back on the cars, moisture gets in again somehow

Maybe it's the temperature variance (5f to 50f in the winter) and the cold here, but either way the OEM housing handles it just fine while these Subispeed tails let in moisture left and right!

Their "6-month condensation warranty" is basically them sending us OEM gaskets which didn't help, and telling us to stuff some silicon gel packs in there to soak up the moisture, which won't help if enough moisture is getting in to form water droplets and frost.
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Old 01-17-2017, 01:12 PM   #5
Kijho
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Really disappointing to say the least to see this kind of problems from something so expensive. I know how crappy it sucks with the USD vs CDN Exchange rates..
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Old 01-17-2017, 02:32 PM   #6
jambonz
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Quote:
Originally Posted by Kijho View Post
Really disappointing to say the least to see this kind of problems from something so expensive. I know how crappy it sucks with the USD vs CDN Exchange rates..
It is! Our dollar is worth pennies these days but at the end of the day it's not entirely about the price we paid, we're more pissed off about the different treatment we're getting.

We're not optimistic about Subispeed changing their conveniently new "policy" and sending us a new set of lights, we just want this thread to show up when people are looking for reviews on these tail lights so they know the kind of risk they are buying into.

This is especially important since they are planning to release their in-house branded aftermarket headlights with the LED strips in summer 2017, which has already gotten a lot of attention.

I've no doubt that those headlights will look amazing, when they're not being fishbowls.
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Old 03-14-2017, 01:57 PM   #7
WRXStorm
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Default Subispeed tail lights - condensation issues and terrible customer service

I'm having a similar issue with their LED Turn Signals. I've tried the hair dryer method, and they always seem to get all wet inside! I've even electrical tapped the connection points, I just don't understand how a product this expensive would be built so cheap. #Frustration&confusion



Last edited by WRXStorm; 03-14-2017 at 02:10 PM. Reason: Add photo
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Old 03-18-2017, 03:46 PM   #8
Archeech
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One of the reasons why I didn't initially get these tail lights was because you had to route the wire to the front fuse box. Now that V2 is out, I bought a set that's much better in quality and is entirely PNP. I don't get condensations with V2. But it could probably be due to the fact that I don't live in extreme conditions. So I would never know.

Also Subispeed don't actually make these lights. They are rebrand Chargespeed from Japan converted for the NA market.
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Old 04-27-2017, 01:24 PM   #9
0124
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Quote:
Originally Posted by jambonz View Post
UPDATES
Jan 19 - Subispeed has responded to our thread over here at iWSTI and are offering to cover the shipping to have the lights replaced
Jan 22 - Lights are shipped out back to Subispeed, expected to arrive in 4-5 days
Feb 2 - Replacement lights shipped out from Subispeed, expected to arrive Feb 7
Feb 7 - Replacement lights arrive, we will install them soon and keep an eye out for any condensation
hows the tail light so far?
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Old 04-27-2017, 01:36 PM   #10
ATMINSIDE
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Sub'd for updates
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Old 05-16-2017, 02:43 PM   #11
jambonz
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Update: the new tails still have condensation, but less so than the first set.

It comes and goes but for most days it is fine - however it's still very upsetting to see condensation appear at all, especially in broad daylight it is easy to spot even from a distance.

Would I buy these lights again? Probably not. They really weren't cheap and while the lights look great, it's very upsetting to see the condensation forming inside the lens. We also got dinged by customs each time they sent us a new set, so essentially the condensation warranty costs you money if you don't live in the states.
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Old 12-04-2017, 04:21 PM   #12
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Update for anyone still following or considering these lights:

We got the replacements from Feb 2017 and have had them installed until now. They still had condensation issues but they were nowhere near as bad as the first set (both the original and replacement lights they sent us were V1). At the end of the day the lights still looked great and the condensation that did happen only came and went during the colder months of the year.

However, last week I noticed that my passenger-side tail lights had one of the turn signal LEDs go dead. You can see it in action here: https://imgur.com/DQi3WDc

Other owners of these lights have also reported that they've had LEDs go bad on them.

We were lucky that this LED blew just as our 1 year warranty was ending. We've reached out to Subispeed and they've given us the option to replace them under warranty with V2's or to issue us a refund. Either way, we would have to send them the lights back and they would cover the shipping.

So if anyone with V2's can chime in, that would be great. We're still a big fan of these lights but if they're going to have tons of problems outside of warranty then we'll go for the refund instead of the the third set.
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Old 12-05-2017, 03:37 AM   #13
Bru1212
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So you havenít learned your lesson through all of this? Dude take the refund!
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Old 12-05-2017, 10:20 AM   #14
jambonz
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Quote:
Originally Posted by Bru1212 View Post
So you havenít learned your lesson through all of this? Dude take the refund!
To be honest that's probably the most sensible thing to do. It's just a very conflicting decision since the stock tail lights look so bland and corolla-like compared to these
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Old 12-05-2017, 10:24 AM   #15
Obviously Tyler
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I never understood changing the tail lights. You don't see them and they don't help you see.

That's a lot of money and hassle just to change the looks. At least the stock are LED and functional.
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Old 12-11-2017, 01:44 AM   #16
Ikillantifa
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Jimmy's sucked dick to mod
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Old 11-20-2018, 10:04 PM   #17
sdigitty
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Default Mine stopped working

Surprisingly I didn't have the condensation issue (living in the Pacific NW).
Just had my driver side light stop blinking though
Had it just over a year.

Has anyone had any luck with other tail lights?
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Old 11-29-2018, 07:24 PM   #18
sdigitty
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Default Customer Service Update

Quote:
Originally Posted by sdigitty View Post
Surprisingly I didn't have the condensation issue (living in the Pacific NW).
Just had my driver side light stop blinking though
Had it just over a year.

Has anyone had any luck with other tail lights?
People were slamming Subispeed for poor customer service, but they really came through for me.
They replaced the taillight for me and new one is functioning properly.

One thing I forgot to mention about condensation is that they originally provided little desiccant packs to use when installing the taillights.
That's worked for me so far.
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