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Old 02-12-2015, 08:40 PM   #51
user1029
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Member Sales Rating: (8)
 
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Join Date: Mar 2004
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Quote:
Originally Posted by stage2?? View Post
Bought a perrin aos a week ago and shipping said 4 to 5 days. Well it's been 7 days and still hadn't received a tracking number so I called and I was on hold for 20 mins and after talking to the guy on the phone he said apparently they didn't have it in stock and would take at least 3 and a half weeks to get to them and another week to get to me. What a joke seems this company sells parts they don't have. Stay away hope I get my refund.
But their prices are so good
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Old 02-12-2015, 09:09 PM   #52
Fierysun
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Member Sales Rating: (109)
 
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Quote:
Originally Posted by user1029 View Post
But their prices are so good
What good are low prices if you don't get them?
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Old 03-03-2015, 02:46 AM   #53
El Wray
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Member#: 303030
Join Date: Dec 2011
Chapter/Region: BAIC
Location: CA
Vehicle:
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DGM

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Was going to wait a while to resolve an issue before I posted.. But I went a full business day without any sort of acknowledgement to a question and previous email from last week. Not mentioning any names as it wouldn't serve much purpose. Well, here goes..

Review #1
I have known about THmotorsports for quite some time. They used to be sponsors over at ephatch.com and I remember them off of honda-tech.com. They've served the Honda scene for ages. I had a couple of small orders and I remember those going okay. When I saw they had signed up as a vendor on NASIOC I thought to myself "Cool! I remember those guys." Didn't have anything for them at the time but kept them in mind in case anything came up.

Well, fast forward to Jan of this year and I figured it was time for a clutch job. I picked up a BNIB clutch off the FS threads. Took a look around the forum vendors for a lightweight flywheel. Just happened to browse the THmotorsports site and noticed they had good pricing on a Competition Clutch Flywheel. Threw in a Goodrich stainless steel clutch line while I was there. Browsed, added to cart, created account. Easy, quick transaction, paid over paypal.

Received all the usual emails. Waited a couple of days and had not received any notification of shipping. Got the order email, got the paypal notification, got an invoice from the ordering folks. Nothing about the item being in stock or that it shipped. I send an email about status on the order. Wasn't pushy, just wondering if it was in stock, time to ship, etc. A short while later I get a couple of automated emails with shipping info. Take a look at tracking number and was a little surprised - it had shipped a day earlier! Was pleasantly surprised to find out it was already half way to my door. Still thought it was a little weird they hadn't sent a "heads up" that it had shipped.

Received the items pretty quickly. Opened the shipping box up, inspected the part numbers on the items to verify they matched up with the order. Everything looked copacetic. Set my appointment up with the shop advising of a clutch, flywheel and clutch line install. They're pretty busy and so am I so it took about a week and a half to finally make it there.

Get to the shop to drop the car off. Had setup a drop off as soon as they opened. Gave them the keys and parts get ready to walk out and wait for my ride. (Mind you, shop is a considerable distance away and I had a coworker picking me up.) Before I could leave they pull me back in, show me the flywheel inside the box - it's the completely wrong part. They've installed a number of STI flywheels and off the bat he said it was the wrong part. Flywheel part # - 2-721-ST, what was delivered inside the box was not that flywheel.

Here's the STI OEM flywheel:


Here's what was in the box:


pic from rallysportdirect:


It's pretty obvious that what was in the box is incompatible. Extremely aggravating considering: 1.) I have a coworker giving me a ride to the office, 2.) this is a daily driver, 3.) the transmission is already apart and if I were to be able to get TH to overnight another flywheel I doubt it would have gotten here before the weekend. I made a calculated decision to resurface the OEM flywheel and work on getting an RMA for the wrong part. I figured the labor cost is sunk. TH isn't paying for the install and I'm too busy with work. I will avoid trying to get a replacement/open up the transmission again.

Contact the orders department requesting an RMA. I sent them an email IMMEDIATELY, roughly 10AM PST. A person responded within about half an hour acknowledging the request (~10:30AM PST) and requested pictures of the part. I sent them a couple pictures of the wrong flywheel as well as the OEM flywheel at roughly 12 noon (needed to pull the OE flywheel out).

Apparently that's where things have fallen apart. It appears as though the guy has the capacity to send one email per day. The following day after I sent the pics of the part, he says "it looks like this order is for brake lines, can you tell me when the order was placed?" WTF? Brake lines? How the hell did the order number in the subject line get translated to brake lines? I sent him the actual invoice from THmotorsports which has date, time, customer info, part #s. That was last Friday 2/27 at 10AM PST. I checked in with TH this morning. I have yet to hear back.

I'm more annoyed than angry. Frustrated that I lost time at work, that if I wanted to actually go the lightweight flywheel route that it means more labor costs. Even more frustrating - that I have to take the time to deal with this RMA and THM is taking their time. I'll wait a few more days and if no response I'll probably file a paypal dispute.

Review #2
Given the history of THM that I had previously experienced and the flywheel issue hadn't come up yet.. I kept browsing the thmotorsports website. At the same time I was checking the nasioc vendor forums. I noticed an posting they had for Fortune coilovers. I checked the site and noticed they did not list FA under their coilovers category. I thought that odd and sent an email asking about FA and an exterior part. Not long after I receive a response - "Due to the custom nature we do not have them listed. Please give me a call to discuss. Plus I can give you a better deal over the phone."

Having worked with plenty of sales people, I know what that translates to in plain english. From the stereotypical sales guy it means: 1.) I read the first sentence of your email, don't care about what you said and don't have time for your internet shopping. 2.) I don't want to give you anything so my quote can be used for a price match.

So I try calling in... Phone tree is a little weird. It doesn't inform you that you're allowed to dial directly by extension. So I play the phone tree game. I listen to the phone tree, try and hit "other" to hopefully dial by extension and get placed in some queue which I believe was for customer service. I waited around for probably 3-4 minutes before giving up and dialing in again. This time I hit the sales/orders tree and the guy answering gets snippy after I asked for someone by name. He transfers me over and there I am again waiting for a couple of minutes before my phone accidentally drops the call.

Frustrated, I give up for a couple of hours. Head into work and whatnot. Around lunch time I start browsing the site and noticed a couple of other sets of coilovers I might be interested in. I manage to call in and speak with the person who answered my email. We talk a bit about FA, gives me the rundown that all of the vendor pages have. Chinese parts assembled in USA, etc. The killer deal price is basically $25 less than advertised on the dozens of vendors we have here selling FA. Hardly worth my time. I asked about another set of coilovers (mind you, it's a $2000 set) and immediately get a "Well, I don't know about those but, to be honest they're junk. You should get Fortune yadda-yadda..."

Really? Junk but you don't know anything about them? I half-asked about a 3rd set and heard something similar, still emphasizing Fortune. Again, having worked with sales, I took it as a hint that he prefers the margin/commission on that part. Briefly asked about details on an exterior part and got a "the website has pretty much everything I'll be able to get." Thanked him for his time and wrapped up the call.

I have to say, ignoring the price, top to bottom a complete disappointment.

Customer Service - 1/10
Returns - 1/10
Order communication - 3/10
Sales - 1/10
Website navigation - 6/10 (Convoluted layout. Have to browse multiple "click here for prices" sometimes even if car is selected)
Price - 8/10

Last edited by El Wray; 03-03-2015 at 11:30 AM.
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Old 03-03-2015, 10:43 AM   #54
TH motorsports
NASIOC Vendor
Vendor Sales Rating: (84)
 
Member#: 145643
Join Date: Apr 2007
Chapter/Region: MWSOC
Location: Chicago, IL
Vehicle:
95 Impreza L-ish
Blueish Green

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I have to air this out before this blows up into something it's not.

I didn't have a part in your return issue. I'm very sorry about that and if you ever do run into an issue with that again please contact me directly and it will be dealt with. This whole post is being forwarded over to my manager and then to the appropriate parties so it can be dealt with.

As far as Fortune Auto though. Yes I push it and not because I make more margin or have some other background agenda (it makes no difference to my paycheck if I sell you something with a 50% margin or a .0005% margin honestly). I push them because I honestly believe in them for a lot of the reasons I'm sure I told you. I'm sure we talked about a lot of other brands during that time to include ISC, KW, BC, and Racecomp and again I still think Fortunes offer the most for their price point than any of them.

To say that I'm trying to push some sort of alternate agenda is pretty off the mark though and anyone who knows me personally will know that's far from the case. I state my point and I'm pretty opinionated. I've been in this community WAY before I worked for TH though. I run Fortunes on BOTH of my cars and did before working for THM. I see the amount of returns I get from lesser brands (and more expensive brands) and I've tried to help people jump through the hoops of getting anything done when they need something repaired or rebuilt. I've installed, ridden in, and had to deal with the ramifications of breaking damn near everything on the market. I'm not saying this to toot my horn. I'm saying this because when I recommend a $1200-$1500 set of coilovers over a $2000 I'm not doing it to make more money (because I'm not), I'm doing this because I want to see my customers end up with the best product for what they need. I would rather you spend less and be happy therefore calling me back later for something else, as opposed to sell you something for a mint, you be underwhelmed by the product, and never call me again.

I'm not in the business of one time customers honestly. If your experience with myself was less than satisfactory I'm honestly sorry about that. I think you took me the wrong way. Also we are REALLY busy around this time of year. With us having only ONE Subaru guy, I get a little backed up. All you have to do is dump me a PM with your number and I'm more than happy to call. Any other time of the year this wouldn't be an issue.

Again I'm very sorry your experience has been less than satisfactory. It's not how I like to do business at all. If there is ANYTHING I can do to make up for it please let me know.

Dewey @ THM
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800 959 0145 ext 7028

Last edited by TH motorsports; 03-03-2015 at 10:50 AM.
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Old 03-03-2015, 11:03 AM   #55
TH motorsports
NASIOC Vendor
Vendor Sales Rating: (84)
 
Member#: 145643
Join Date: Apr 2007
Chapter/Region: MWSOC
Location: Chicago, IL
Vehicle:
95 Impreza L-ish
Blueish Green

Default

Also, just to clarify, Fortune Autos are NOT on the website because 90% of Fortune orders are custom. Hardly every do I ever order a set for a customer that is straight off the shelf . Our website honestly is a relic from a another time and doesn't support being able to modify the order for spring rates, valving, and extra features so we never put them on the site. Honestly we weren't even selling them until I got here last year.

There are rumblings of another website in the future but until then your best bet AGAIN is to CALL ME DIRECT so I can make sure you are getting what you need. I have no issues with spending some time talking to someone about what they are looking for in their suspension. THAT is what I'm here for. NOT to make a massive margin.

Dewey @ THM
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Old 03-14-2015, 10:58 PM   #56
El Wray
Scooby Newbie
Member Sales Rating: (6)
 
Member#: 303030
Join Date: Dec 2011
Chapter/Region: BAIC
Location: CA
Vehicle:
2009 STI
DGM

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Update:

Received 0 communication between Feb 27 and Mar 5 (almost 5 full business days). I receive an email Mar 5 telling me to expect return information soon. Return information received Sunday after 9PM on Mar 8. Return information states that I ordered the wrong part. Went to UPS the next (Monday) morning to send the part back.

Prior to shipping I took a picture of the label on the box:


The part number is correct. Apparently someone at the distributor thought putting a new label on the box somehow magically makes the flywheel into another flywheel. Since the label is somewhat translucent I decided to look up the part. A quick google search on "2-800-STU" shows:
Quote:
Buy Competition Clutch Ultra Lightweight Steel Flywheel - STU 2-800-STU for a 2002 2003 2004 2005 2006 2007 2008 Acura RSX (4 Cyl - K20 Engine - 2.0L ..
So 2-721-ST = STI Flywheel, 2-800-STU = Acura... Yet I ordered the wrong part. Coming up on 20 days since I initially started the return process. Still out $300 for the Flywheel and now another $37 for return shipping via UPS ground. Figured if it was their mistake they should at least cover shipping.


vs


Last edited by El Wray; 03-15-2015 at 02:46 AM.
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Old 03-16-2015, 12:27 PM   #57
TH motorsports
NASIOC Vendor
Vendor Sales Rating: (84)
 
Member#: 145643
Join Date: Apr 2007
Chapter/Region: MWSOC
Location: Chicago, IL
Vehicle:
95 Impreza L-ish
Blueish Green

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PM sent.

Dewey @ THM
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Old 03-18-2015, 04:59 AM   #58
funks
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Member Sales Rating: (5)
 
Member#: 69054
Join Date: Aug 2004
Vehicle:
2012 Imp WRX STI
Silver

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I'm hoping you guys work on your ordering system and customer follow through. Ordered an HKS Equal Length Header on March 10, haven't gotten an e-mail about the status (no mention of backorder, or anything) - called March 16 asking about the status. Sounds like nobody monitors their ordering system for exceptions and the shipping guy tells me oops, it's back ordered until June 2, 2015 (Website says it's in stock) and he just found out (because he checked, no order status follow through). These guys don't have anything in stock, more like they get things drop shipped.

I guess they are more than happy to hang on to a customers money until the customer starts looking for what they ordered. I requested my order be cancelled (one the phone, and submitted a ticket just to make sure) and I was supposed to get an "email" the next day about the cancellation, (yep, no e-mail received, nothing in my spam folders either), and that a refund is supposed to be on it's way. I'm pretty sure I won't be seeing a "paypal" refund today but giving this company until Thursday until I file a paypal complaint.

They lure you in with prices, but order follow through is non-existent, and the website is complete failure regarding order status (checked my order and it still has a STATUS of "NEW" - WTF?)

I'd say avoid, and will also leave a negative on Reseller Ratings. Ridiculous.

Last edited by funks; 03-18-2015 at 05:09 AM.
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Old 03-18-2015, 07:52 PM   #59
TH motorsports
NASIOC Vendor
Vendor Sales Rating: (84)
 
Member#: 145643
Join Date: Apr 2007
Chapter/Region: MWSOC
Location: Chicago, IL
Vehicle:
95 Impreza L-ish
Blueish Green

Default

Quote:
Originally Posted by funks View Post
I'm hoping you guys work on your ordering system and customer follow through. Ordered an HKS Equal Length Header on March 10, haven't gotten an e-mail about the status (no mention of backorder, or anything) - called March 16 asking about the status. Sounds like nobody monitors their ordering system for exceptions and the shipping guy tells me oops, it's back ordered until June 2, 2015 (Website says it's in stock) and he just found out (because he checked, no order status follow through). These guys don't have anything in stock, more like they get things drop shipped.

I guess they are more than happy to hang on to a customers money until the customer starts looking for what they ordered. I requested my order be cancelled (one the phone, and submitted a ticket just to make sure) and I was supposed to get an "email" the next day about the cancellation, (yep, no e-mail received, nothing in my spam folders either), and that a refund is supposed to be on it's way. I'm pretty sure I won't be seeing a "paypal" refund today but giving this company until Thursday until I file a paypal complaint.

They lure you in with prices, but order follow through is non-existent, and the website is complete failure regarding order status (checked my order and it still has a STATUS of "NEW" - WTF?)

I'd say avoid, and will also leave a negative on Reseller Ratings. Ridiculous.
Wow buddy! That's a rough one Again I'll be totally honest, our website is on some really old architecture and is a DINOSAUR compared to other out there these days. It's something they are working on right now though thankfully. Until then I can't ask everyone enough TO CALL or PM ME DIRECT. Your pricing will almost ALWAYS be better with me anyway.

As far as your order. If you want I would be more than happy to look into it. Could you call me @ 800 959 0145 ext 107 or PM me with details and I'll get to the bottom of it for you.

Let me know and sorry again.

Dewey @ THM
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Old 03-19-2015, 12:32 PM   #60
user1029
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Member Sales Rating: (8)
 
Member#: 57064
Join Date: Mar 2004
Vehicle:
2008 STi IAG built
HTA86 E85 Kel272s Cos IM

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Quote:
Originally Posted by Fierysun View Post
What good are low prices if you don't get them?
It makes you feel good as if you are saving money at the moment you buy the item

I never had any problems with them *fingers crossed*
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Old 04-03-2015, 01:08 PM   #61
El Wray
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Member Sales Rating: (6)
 
Member#: 303030
Join Date: Dec 2011
Chapter/Region: BAIC
Location: CA
Vehicle:
2009 STI
DGM

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Conclusion
So I finally wrapped up this whole debacle. To Dewey's credit he really tried to help which was much appreciated. I called him the day after the PM. We talked about the disconnect he apologized profusely, asked what could have been done different, told me return shipping would be refunded and suggested sending him an email on any next order. Also mentioned that the refund takes a little while due to their internal processes. Literally within 10-15 minutes after my call with him I got an email from the orders folks. They asked me to send the UPS receipt for the shipping total so it could be included as part of the refund. I sent that over immediately.

Then I waited a week. After the 8th day I filed a paypal dispute. Within about a day it was closed, full refund given. Refund was for the original order. I kept the brake lines but the cost of return shipping on the flywheel was double the price of the brake lines. Basically, I ended up in the red by a ten-fifteen bucks. No ill will there, just glad to be finished with this.

Closing - good prices but order at your own risk using the website. If you do place an order, go through Dewey and not the website.

Last edited by El Wray; 04-03-2015 at 01:14 PM.
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Old 04-03-2015, 01:12 PM   #62
TH motorsports
NASIOC Vendor
Vendor Sales Rating: (84)
 
Member#: 145643
Join Date: Apr 2007
Chapter/Region: MWSOC
Location: Chicago, IL
Vehicle:
95 Impreza L-ish
Blueish Green

Default

I'll be the first to tell you my website is...old and less than accurate. Use me as the tool to get the info and prices honestly.

Again sorry about all of this dude. Hope I can make it up to you later on! I'm sure I can find a way to get you back that 20$ plus quite a bit more.

Dewey @ THM
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Old 04-03-2015, 02:58 PM   #63
El Wray
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Member Sales Rating: (6)
 
Member#: 303030
Join Date: Dec 2011
Chapter/Region: BAIC
Location: CA
Vehicle:
2009 STI
DGM

Default

I appreciate the help. If I were to be able to provide a couple of suggestions..

1. The whole return process needs to be looked at. Orders and/or Michael really needs to get a lot more responsive in addition to an improvement in refund turnaround time.
2. I'm not sure if the original part was drop shipped from Motovicity. Since I returned to them I'm assuming they're the distributor. I'm hoping you guys either drop them or start giving another distributor more business in the future.
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Old 04-03-2015, 03:00 PM   #64
TH motorsports
NASIOC Vendor
Vendor Sales Rating: (84)
 
Member#: 145643
Join Date: Apr 2007
Chapter/Region: MWSOC
Location: Chicago, IL
Vehicle:
95 Impreza L-ish
Blueish Green

Default

Quote:
Originally Posted by El Wray View Post
I appreciate the help. If I were to be able to provide a couple of suggestions..

1. The whole return process needs to be looked at. Orders and/or Michael really needs to get a lot more responsive in addition to refund turnaround.
2. I'm not sure if the original part was drop shipped from Motovicity. Since I returned to them I'm assuming they're the distributor. I'm hoping you guys either drop them or start giving another distributor more business in the future.
I appreciate it. Both of these were actually brought up immediately after I talked to you and are being dealt with.

Dewey @ THM
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Old 05-21-2015, 04:43 PM   #65
LIChuck
Scooby Specialist
Member Sales Rating: (7)
 
Member#: 266122
Join Date: Dec 2010
Chapter/Region: Tri-State
Location: Patchogue, NY
Vehicle:
2007 WRX Limited
UGM

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Long story short guys, don't bother ordering from these guys. I ordered front and rear adjustable end links for my 07 WRX. I received one set of fixed end links.

Immediately called TH to tell them of the problem and ask for an RMA. After a week they told me the end links I ordered don't exist. Did I want to keep a single set of fixed end links instead of two sets of adjustable end links and call it done? Are you kidding me? No, send me a RMA!

Another week before I got an RMA. Returned the parts and received no update.

Three (3) weeks later I still haven't received my refund.

So if you guys have money to lend to TH Motorsports for a month or more, go ahead and order. Otherwise, save yourself a lot of time and frustration and order from a reputable vendor.
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Old 05-22-2015, 04:32 AM   #66
user1029
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Member Sales Rating: (8)
 
Member#: 57064
Join Date: Mar 2004
Vehicle:
2008 STi IAG built
HTA86 E85 Kel272s Cos IM

Default

Quote:
Originally Posted by LIChuck View Post
Long story short guys, don't bother ordering from these guys. I ordered front and rear adjustable end links for my 07 WRX. I received one set of fixed end links.

Immediately called TH to tell them of the problem and ask for an RMA. After a week they told me the end links I ordered don't exist. Did I want to keep a single set of fixed end links instead of two sets of adjustable end links and call it done? Are you kidding me? No, send me a RMA!

Another week before I got an RMA. Returned the parts and received no update.

Three (3) weeks later I still haven't received my refund.

So if you guys have money to lend to TH Motorsports for a month or more, go ahead and order. Otherwise, save yourself a lot of time and frustration and order from a reputable vendor.
but did you get a good price on them
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Old 05-22-2015, 11:02 AM   #67
TH motorsports
NASIOC Vendor
Vendor Sales Rating: (84)
 
Member#: 145643
Join Date: Apr 2007
Chapter/Region: MWSOC
Location: Chicago, IL
Vehicle:
95 Impreza L-ish
Blueish Green

Default

Quote:
Originally Posted by LIChuck View Post
Long story short guys, don't bother ordering from these guys. I ordered front and rear adjustable end links for my 07 WRX. I received one set of fixed end links.

Immediately called TH to tell them of the problem and ask for an RMA. After a week they told me the end links I ordered don't exist. Did I want to keep a single set of fixed end links instead of two sets of adjustable end links and call it done? Are you kidding me? No, send me a RMA!

Another week before I got an RMA. Returned the parts and received no update.

Three (3) weeks later I still haven't received my refund.

So if you guys have money to lend to TH Motorsports for a month or more, go ahead and order. Otherwise, save yourself a lot of time and frustration and order from a reputable vendor.
PM sent. Not sure what happened. I'm assuming this was a website issue. I'll take care of it personally if you let me try.

Dewey @ THM
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Old 05-28-2015, 12:58 PM   #68
LIChuck
Scooby Specialist
Member Sales Rating: (7)
 
Member#: 266122
Join Date: Dec 2010
Chapter/Region: Tri-State
Location: Patchogue, NY
Vehicle:
2007 WRX Limited
UGM

Default

User1029 - No

Dewey - responded to your email the same day.

FYI - Still no refund
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Old 05-29-2015, 06:48 PM   #69
user1029
Scooby Specialist
Member Sales Rating: (8)
 
Member#: 57064
Join Date: Mar 2004
Vehicle:
2008 STi IAG built
HTA86 E85 Kel272s Cos IM

Default

Quote:
Originally Posted by LIChuck View Post
User1029 - No
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Old 06-22-2015, 09:52 PM   #70
ste2245880
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Member Sales Rating: (0)
 
Member#: 366855
Join Date: Aug 2013
Location: Litchfield Park Arizona
Vehicle:
2013 Wrx

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Wish I would have seen this before ordering from these guys. All I can do is leave a horrible review and let everyone I know to stay clear of this company. Word of mouth and bad online reviews will catch up with them
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Old 08-03-2015, 12:35 AM   #71
_Jocko_
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Member#: 374136
Join Date: Nov 2013
Location: Colorado
Vehicle:
2011 STi Hatch

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I purchased an inlet, header/up-pipe, EBCS, turbo, EWG, dump tube, TMIC, and DEI's wrap from THMotorsports. I think the key to dealing with this company is to call in direct. I dealt with Dewey and it was an overall positive experience. They shipped the wrong inlet but sent a return packing slip via email and next day aired the correct one immediately. Some items I was told would take over a week to get due to inventory but received them much sooner.

Good service (if you call in and place the order) and great prices.
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Old 08-03-2015, 11:50 AM   #72
LIChuck
Scooby Specialist
Member Sales Rating: (7)
 
Member#: 266122
Join Date: Dec 2010
Chapter/Region: Tri-State
Location: Patchogue, NY
Vehicle:
2007 WRX Limited
UGM

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Hmm, their ad^ says pm for pricing but _Jocko_ says call them. Which is correct?

One good experience out of all the bad reviews does not make TH Motorsport a good vendor.
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Old 08-03-2015, 11:56 AM   #73
TH motorsports
NASIOC Vendor
Vendor Sales Rating: (84)
 
Member#: 145643
Join Date: Apr 2007
Chapter/Region: MWSOC
Location: Chicago, IL
Vehicle:
95 Impreza L-ish
Blueish Green

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Either is fine. If you are looking for multiple items like Jocko's case then call ing might be better though. I can do some awesome package deals.

Dewey @ THM
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Old 02-16-2016, 04:10 PM   #74
FOMULA91
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Member Sales Rating: (0)
 
Member#: 440581
Join Date: Feb 2016
Location: Chula Vista CA
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Bought from THmotorsports twice a while back.

1st time order was excellent which the parts (throttle body) was in stock and the shipment arrive very quickly.

2nd order (3 item) was missing the rear steel brake line. No explanation why the item was missing but I e-mailed their customer service and they told me it was on back order. I was OK with it as long as I receive the parts.

The parts arrived 2-3 weeks later so I'm happy with their service.

The transaction would be excellent if I received a follow up e-mail mentioning that the rear brake line was out of stock and it was on back order.
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Old 02-16-2016, 07:37 PM   #75
TH motorsports
NASIOC Vendor
Vendor Sales Rating: (84)
 
Member#: 145643
Join Date: Apr 2007
Chapter/Region: MWSOC
Location: Chicago, IL
Vehicle:
95 Impreza L-ish
Blueish Green

Default

Quote:
Originally Posted by FOMULA91 View Post
Bought from THmotorsports twice a while back.

1st time order was excellent which the parts (throttle body) was in stock and the shipment arrive very quickly.

2nd order (3 item) was missing the rear steel brake line. No explanation why the item was missing but I e-mailed their customer service and they told me it was on back order. I was OK with it as long as I receive the parts.

The parts arrived 2-3 weeks later so I'm happy with their service.

The transaction would be excellent if I received a follow up e-mail mentioning that the rear brake line was out of stock and it was on back order.
PM sent!
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