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Old 12-07-2017, 11:27 AM   #1
cerbomark
Scooby Specialist
Member Sales Rating: (0)
 
Member#: 475983
Join Date: Oct 2017
Location: Upstate NY
Vehicle:
2018 WRX Limited
Silver

Default Subispeed thumbs up!

Received order for about $250 in parts and one thing out of the three came in broken. Notified Subispeed by their e mail system and within one day they had a replacement ordered to send out. Doesn t get much better as far as customer service! BTW, they are very fast on that e mail link they use. I have had questions answered in mins before my order.
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Old 12-12-2017, 04:29 PM   #2
cerbomark
Scooby Specialist
Member Sales Rating: (0)
 
Member#: 475983
Join Date: Oct 2017
Location: Upstate NY
Vehicle:
2018 WRX Limited
Silver

Default

got the new replacement part with a box and label to send broken part back. Couldn t be any better as far as customer service! Fast too!
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Old 02-25-2019, 01:10 PM   #3
Slayervii
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Member#: 498269
Join Date: Feb 2019
Default Subispeed Thumbs Down!

Do You Ppl Work For Subispeed? Because This Cant Be True At All After The Horrible Customer Experience I'm Going Through With Them. I Spent $660 On A Seibon Carbon Fiber Spoiler For My Wrx 1 Month Ago And Yet I'm Still Waiting For It. But The Worst Part Out Of This Is The Customer Service It Very Very Bad; The Most Horrible Customer Service Ever. Every Time I Call Their Business They Never Answer, I Called About 5-10 Times A Day And No Answer So I Have To Resort To Emails, The Email I Sent Them 2 Weeks After My Purchase Was Answered With Sarcasm! By This Guy Named Bryan
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Old 02-25-2019, 01:13 PM   #4
cerbomark
Scooby Specialist
Member Sales Rating: (0)
 
Member#: 475983
Join Date: Oct 2017
Location: Upstate NY
Vehicle:
2018 WRX Limited
Silver

Default

I don t work for subs speed, never did, didn t even know who they were till I ordered the above.
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