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Old 08-16-2020, 11:58 AM   #3201
steve30avs
Scooby Newbie
 
Member#: 426821
Join Date: Jul 2015
Default TSB work not fully covered

Name: Steve

Make: 2016 WRX CVT

Mileage: 74000km (46000mi)

Time Out Of Use: 2 weeks, can't drive for more than 30 mins at a time

Problem And Likely Cause: CVT fluid seepage, low power coming from a stop, lurching. TSB 16-103-16R should fix this.

Modifications: Radio

Submitted For Warranty Work (Yes/No): Yes

Reason Given For Denial: Work is covered, but CVT fluid not covered under warranty, despite needing to be drained to do the work

Your Story: I've noticed some fluid seepage in the transmission, similar to what's in TSB 16-103-16R. The car starts to lose power after driving for over 30 mins, which I saw on here could point to torque converter issues (lack of fluid from the seepage maybe).

I brought it into my dealer and they agreed that this issue fell under the TSB and that the work would be done under warranty.
6 hours later, on the phone, they mentioned that 'oh yeah, you'll need to pay $350 CDN for the CVT fluid when we reopen it'.

This doesn't seem right to me, as they would obviously have to drain the fluid to do the resealing work, so you think it would be covered.

On the WRX CVT Facebook group, most responses have said this is indeed the dealer trying to rip me off, but the other Canadian also mentioned he had the same issue and had to pay, in another province too.

Any thoughts?
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Old 08-16-2020, 12:06 PM   #3202
Supraru
Scooby Specialist
 
Member#: 23313
Join Date: Aug 2002
Location: Collegeville,Pa
Vehicle:
99' 2.5Rs
black

Default

Quote:
Originally Posted by steve30avs View Post
Name: Steve

Make: 2016 WRX CVT

Mileage: 74000km (46000mi)

Time Out Of Use: 2 weeks, can't drive for more than 30 mins at a time

Problem And Likely Cause: CVT fluid seepage, low power coming from a stop, lurching. TSB 16-103-16R should fix this.

Modifications: Radio

Submitted For Warranty Work (Yes/No): Yes

Reason Given For Denial: Work is covered, but CVT fluid not covered under warranty, despite needing to be drained to do the work

Your Story: I've noticed some fluid seepage in the transmission, similar to what's in TSB 16-103-16R. The car starts to lose power after driving for over 30 mins, which I saw on here could point to torque converter issues (lack of fluid from the seepage maybe).

I brought it into my dealer and they agreed that this issue fell under the TSB and that the work would be done under warranty.
6 hours later, on the phone, they mentioned that 'oh yeah, you'll need to pay $350 CDN for the CVT fluid when we reopen it'.

This doesn't seem right to me, as they would obviously have to drain the fluid to do the resealing work, so you think it would be covered.

On the WRX CVT Facebook group, most responses have said this is indeed the dealer trying to rip me off, but the other Canadian also mentioned he had the same issue and had to pay, in another province too.

Any thoughts?
Iím sure Canada does some things different but in the USA if we were performing a tsb and was done as a warranty job everything is covered.
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