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Old 10-31-2019, 01:39 AM   #1
xoom999
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Join Date: Nov 2013
Default 2020 Ascent and I need to vent

What to say.....
I ordered a 2020 Ascent for the fiancee. It has arrived, and we signed paperwork almost 2 weeks ago. I have yet to even touch the new car. It's been at the dealership undergoing warranty work already. This does not instill a heck of alot of confidence in my new car, to say the VERY least. They originally thought it was a key fob issue (push button start). Talked to the service guy today and it has misfires the Subaru techs at the dealer have been unable to resolve. We're waiting on a Subaru inspector to look at it now. Not to rip on Subaru, I love my wrx but this does not give me watch and fuzzy feelings.
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Old 11-04-2019, 04:55 PM   #2
Jack
Add Lightness
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Join Date: Dec 2001
Chapter/Region: NESIC
Location: Hopkinton, MA
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not my president
(From General)

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Tell them you want a different one. Or your money back.
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Old 11-07-2019, 04:50 PM   #3
stu
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Chapter/Region: RMIC
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2003 GEN2 GTX35 40++
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I love my 2019 it will be worth the wait.
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Old 11-30-2019, 11:59 PM   #4
CaptainE
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Location: Eastern Washington
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2004 WRX
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We have a 2019 Ascent with 6k miles on it and all the annoying stuff is starting to rear its ugly head that none of the reviews seem to ever talk about. The CVT is a pile of garbage that vibrates, screeches, slips, and malfunctions so badly that the vehicle has to be pulled over, parked, and turned off to reset. Since there are no codes thrown there is nothing wrong according to SOA. The steering is vague and twitchy all at the same time and body roll is an issue going the speed limit around corners. I have started looking for stiffer suspension and have no idea how this vehicle would ever tow 5000 lbs. Eyesight.... I don't even know where to begin with this abomination, it beeps continually and there is no way to turn the beeping completely off, Eyesight freaks out on banked corners, I would trust a blind man driving over anything Eyesight related. The instrument cluster is too busy and difficult to find stuff quickly and with Eyesight beeping every 5 seconds I am constantly scanning looking to see if something is wrong. The cruise control, whoever thought it was a good idea to have the cruise control button short click to increase or decrease speed by 5 mph was an idiot. You have to hold the increase/decrease button down continuously to decrease 1 mph while taking your eyes off the road to determine your speed. All I can say is WTF. The speakers and entertainment system are garbage, my 2004 WRX had better stock speakers than the Ascent. Subaru's climate control has always be sub-par, the Ascent is no different - either the air is freezing cold or scorching hot with very little in-between. The center console leaves a lot to be desired and was 19 cup holders really necessary?

I will say this, the breaks work amazingly well. For freeway and highway driving the Ascent has enough power, not sure about towing yet. The three rows keep the kids from fighting as much as they did in the Outback. The seats are nether good nor bad, they just are. I do not think it is any better or worse than other vehicles in this class, just with different issues.

This car feels like it was rushed out the door half finished with SOA saying good enough. Our not so local dealership has been sympathetic to the issues as "we have seen this a lot out of the Ascents" but stops short being able to do anything until a code shows up.

I too would demand a new car, you are going to have enough issues with a Ascent, don't need to add mystery misfires to the list. My 2004 WRX left the lot with a mystery misfire, ~20k miles later I was having a short block replacement. Good luck!
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Old 12-06-2019, 03:18 PM   #5
Notbrick
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Quote:
Originally Posted by CaptainE View Post
We have a 2019 Ascent with 6k miles on it and all the annoying stuff is starting to rear its ugly head that none of the reviews seem to ever talk about. The CVT is a pile of garbage that vibrates, screeches, slips, and malfunctions so badly that the vehicle has to be pulled over, parked, and turned off to reset. Since there are no codes thrown there is nothing wrong according to SOA. The steering is vague and twitchy all at the same time and body roll is an issue going the speed limit around corners. I have started looking for stiffer suspension and have no idea how this vehicle would ever tow 5000 lbs. Eyesight.... I don't even know where to begin with this abomination, it beeps continually and there is no way to turn the beeping completely off, Eyesight freaks out on banked corners, I would trust a blind man driving over anything Eyesight related. The instrument cluster is too busy and difficult to find stuff quickly and with Eyesight beeping every 5 seconds I am constantly scanning looking to see if something is wrong. The cruise control, whoever thought it was a good idea to have the cruise control button short click to increase or decrease speed by 5 mph was an idiot. You have to hold the increase/decrease button down continuously to decrease 1 mph while taking your eyes off the road to determine your speed. All I can say is WTF. The speakers and entertainment system are garbage, my 2004 WRX had better stock speakers than the Ascent. Subaru's climate control has always be sub-par, the Ascent is no different - either the air is freezing cold or scorching hot with very little in-between. The center console leaves a lot to be desired and was 19 cup holders really necessary?

I will say this, the breaks work amazingly well. For freeway and highway driving the Ascent has enough power, not sure about towing yet. The three rows keep the kids from fighting as much as they did in the Outback. The seats are nether good nor bad, they just are. I do not think it is any better or worse than other vehicles in this class, just with different issues.

This car feels like it was rushed out the door half finished with SOA saying good enough. Our not so local dealership has been sympathetic to the issues as "we have seen this a lot out of the Ascents" but stops short being able to do anything until a code shows up.

I too would demand a new car, you are going to have enough issues with a Ascent, don't need to add mystery misfires to the list. My 2004 WRX left the lot with a mystery misfire, ~20k miles later I was having a short block replacement. Good luck!


There is a software recall on the transmission now. Mine just went in for it.
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Old 12-15-2019, 08:30 PM   #6
NighthawkSTI
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they also just got recalled for an oil leak that can interupt a sensor and cause the engine to stop.
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Old 12-22-2019, 11:41 AM   #7
davew012
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2018 STI
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Iím taking mine in tomorrow for the transmission software recall. Iíll ask about the oil leak issue while Iím there. They will also be checking my front brakes for a vibration while braking at highway speed. Seems like a warped rotor to me but the car only has 3K miles on it.
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Old 01-02-2020, 08:22 PM   #8
zavi
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wrb

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My mother has a 19 Subaru ascent. I changed the oil on it 2000 miles ago for her, 4.8qt on the dot 0w20 full synthetic. So she called me yesterday and told me the car stopped running and wouldn't turn on. No codes or anything on the dash, just wouldn't turn over, she said she was going about 30 mph and lost all acceleration and it just shut off. So the dealer got the car today and looked it over. The Mechanic at Subaru is saying that there is to much oil in the car. And he thinks the motor is seized up because of my oil change. I asked him if the oil is frothy or white he said it looks normal. So he is telling me that I put to much oil in (manual says 4.8qts) and that it's possibly seized. They wanna start with plug removal. But they wanna charge her $430 for that, just to see if the motor will turn. This is a lease vehicle 11k miles on it. Never had a issue, and nothing is covered under warranty because I've changed the oil. Twice already on it. What are your thoughts. Please let me know. Oil changed at 5k miles and 10k miles.
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Old 01-02-2020, 08:29 PM   #9
carlos.danger
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2015 WRX STi
WRB

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Call soa. You are allowed to change your own oil and not have it void warranty. Provide proof of purchase of the oil. Tell the dealership not to touch the car until you have opened a formal complaint with SOA.
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Old 01-15-2020, 11:37 PM   #10
jetfan2207
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Location: Northern NJ
Vehicle:
2008 Outback
big blue wagon

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Wow! These stories are terrible. OP: as said before, refuse that car, ask for another one or your money back. IDK what is going on with Subaru but the quality is really beginning to go downhill.

Zavi: Carlos is right, you can do your own oil changes. If the dealership is saying you voided your warranty because of 2 oil changes never go back there. Call SOA and explain it to them.
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Old 01-20-2020, 07:10 PM   #11
JimmyD3135
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**** am I glad we went with a Santa Fe XL over the Ascent back in July.
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Old 01-23-2020, 05:09 PM   #12
zavi
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wrb

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So update on my mother's ascent, soa is charging us $2000 out of pocket because the oil was overfilled at 5.3 quarts. I did the oil change and put 4.8 in the car. Somehow it had more oil and now we owe them to fix it. I'm really over Subaru. I have 6 of them in my driveway and I will slowly be selling them all.
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Old 01-26-2020, 12:28 AM   #13
CaptainE
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Location: Eastern Washington
Vehicle:
2004 WRX
White

Default 3rd Recall

We had the recalls on our 2019 Ascent completed around the first of the year (transmission firmware and sensor, ECU firmware). The car went from annoying to drive to undrivable in certain situations. It now loses power slowing down by ~5 mph (especially going uphill), then surges 10 mph (nice and dangerous in the snow here), the cruise control struggles to maintain speed on flat roads (prior to "fix" this was not a issue), the transmission seems to slip into neutral at times (revs stay the same or increase but car slows 5 mph) then surges. Of course the faux shift shudder & shake has returned, it did go away for a bit after the recall. The only thing the recall seemed to improve was the sporadic squealing from the CVT. Prior to recall we had no issue with surging, only loss of power and inconsistent violent shaking during the faux shift.

I would be curious what other 2019 Ascent owners are experiencing post recall.
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