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Old 04-15-2019, 12:25 AM   #1
Vanzandt85
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Default Subaru put CVT fluid in my manual Wrx!! HELP !!

Its a long story for but for clarity of the post just assume what I tell you are facts. In December I bought a 2015 manual 6mt wrx. It was certified pre owned and I got the gold plus added security from Subaru not the dealership. Around the 3rd day of ownership I notice it pops out of first gear in slow speeds, before you say dont hammer first just know I'm not. I drop my daughter off at school and I have to move very slow through the parking lot. This problem is very prevalent in parking lots. So fast forward past the original dealer who said nothing was wrong after 4 visits they still cant duplicate it.

I take it to a 2nd garage because my warranty is valid nationwide. The tech is a pain he tells me on 3 different occasions he cant duplicate and it's how I drive. All the while from the 3rd day I've been in contact with SOA documenting my problems I'm very thorough. I'm explaining to them i know something's wrong but the tech is calling me a liar. He suggests I take the tech for a test drive. Good idea. I schedule the drive he agrees. Hes grumbling through the ride telling me how I should drive. And then boom it happens on my last straight. He looks around befuddled and begrudgingly agrees to take a look at the transmission.

I get a call several days later the woman tells me we pulled apart everything and found nothing wrong but noticed my clutch disc was worn and needed replacement. She says while we got it apart it's only 800 if you do it now. If you do it later it'll be 1500. I was pissed so I told them no thank you, I'll take it up with my dealer and asked them to put it back together. When I arrive for pick up I look at my service report. Im amazed at the story I see. It says they've replaced my throw out bearing and AF sensor. I had a check engine on when I brought it in. It says the tech took measurements of all transmission parts and everything was 100 percent in factory specs. And he was not convinced something was wrong with the transmission. Then the next paragraph contradicts it and says he found some sort of green fluid in my transmission and it was overfilled. Green fluid in my manual transmission (6mt). He never speculates as to what it was. But through some of my past posts on Nasioc a few knowledgeable people and myself have deduced that it was likely cvt fluid. Seeing as my coolant is blue. And I do remember the service girl at my original dealer stating I had a cvt which I corrected her and didnt think much of. None of this was disclosed to me on my phone call only on my service report papers.

So I leave deflated and pissed. I call my service rep for soa. I've been escalated in the system prior and have a direct line with a supervisor because of the longevity of my problems. He tells me he has to rely on his techs advice. And because the tech says he sees nothing wrong with the transmission and thinks the problem was the wrong fluid which he replaced and now recommends a clutch disc replacement. We cant move forward with my transmission popping out of gear until I change the disc and see if that fixes it. Which come to find out a clutch disc has nothing to do with my transmission popping. So I say if I get this disc change and the problem still persists you have to help me. He says ok but wants me to pay for the disc. Through heavy coercing he agrees to reimburse me the 1500 through good will coupons and reimbursement checks after its completed.

I take it to a 3rd garage as I'm done with my last tech as well. Any mechanic worth half a spit knows driving 3500 miles on the wrong fluid will significantly shorten the life of your transmission. As well as a clutch disc could never cause this problem. This is what my new mechanic tells me while I'm pulling into their service bay. They didnt want to change the disc because they didnt think it could be the problem. So I told them it's what Subaru told me to do and I put them in contact with my rep from SOA. He agrees to replace the clutch. But informs me that typically you dont just replace the disc you replace the pressure plate as well, so there is no uneven wear. Something the last bonehead wasn't gonna do. They also only charged me 1000 for the breakdown and installation of the disc and plate. The last guy was gonna charge me 800 for just the disc while he had it broken down. My new tech has already beforehand spilled the beans about the last techs incompetence and didnt know how deep in this I already was.

It's done a few days later. I call them in the morning to schedule pick up. The new tech says yeah we got the clutch in but we were able to duplicate your problem, (holy hell) I couldnt believe it finally a real tech has admitted a problem with my car. He says we want to take a look because what's happening is not normal but we are very busy and need me to come back at a later date. Because we need to drop the transmission again it will take some time. Their very busy right now due to a recall on outbacks. Was saddening but I felt like I was finally getting somewhere. I tell my soa rep the news. I felt a little vindicated 4 months of being called a liar. Not so much by my rep, he has been tolerant with me but more with these terrible "master" techs. This is present day. My rep has agreed to stay with me on this case until I find resolution.

A few months ago I booked a house on the ocean in st Augustine for my fiance daughter and son so they cant work on it until the week after when I return. I have to drive this thing down......but now I'm thinking about long term damages down the road even though soa has agreed to help me with any problems incurred from the wrong fluid and this problem I still feel screwed. I mean what are the chances a tech even admits a problem occured from the past defects. After the runaround I've got the last 4 months I'd say the chances are slim to none. I dont know what else that fluid affects but I've read it can mess with my torque convertor among other things. So I'm not even sure at this point if I could settle for a new transmission which I dont think they will even do. It will always be in the back of my mind. I've consulted with a reputable lemon law attorney and he says I have a case. I'm yet to officially retain him but he works pro bono. His name is Howard gutman if you care to search him. He has a comprehensive background and over 500 cases under his belt. He says I have a lemon case and some interesting things done with my cpo papers that he wants to investigate. Pertaining to fraud and deceptive sales tactics. So should I just put my faith in soa and let them handle this? Who knows maybe I could get an upgrade I have heard of people receiving upgrades in extreme cases. But right now it seems they wont even replace my transmission. Or should I retain my attorney and start the fight? Just get them to rescind the deal take it back and never buy another Subaru again. It could go either way but I'll either love Subaru after this for saving me, or vehemently hate them for screwing me. Any advice would be greatly appreciated. Thank you for your time.
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Last edited by Vanzandt85; 04-15-2019 at 11:33 AM.
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Old 04-15-2019, 10:13 AM   #2
Fatnslow
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From a visual perspective, add some more paragraph space in there. It will help people not loose track of where they are.

Outside looking in, it sounds like you have already lost confidence in your car. If the lawyer thinks you have an easy lemon law case, I would take it.

The very second you tell Subaru you have a lawyer, they will clam up. You either try to work with them in parallel as you work with your lawyer or you just go lemon law and take your money elsewhere. Just realize it might be a net loss if you don't get lawyer fees reimbursed by SOA for a lemon.
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Old 04-15-2019, 11:41 AM   #3
Vanzandt85
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Quote:
Originally Posted by Fatnslow View Post
From a visual perspective, add some more paragraph space in there. It will help people not loose track of where they are.

Outside looking in, it sounds like you have already lost confidence in your car. If the lawyer thinks you have an easy lemon law case, I would take it.

The very second you tell Subaru you have a lawyer, they will clam up. You either try to work with them in parallel as you work with your lawyer or you just go lemon law and take your money elsewhere. Just realize it might be a net loss if you don't get lawyer fees reimbursed by SOA for a lemon.
Thanks for your help. I am currently working with a lawyer and soa as you said. So far my lawyer has only consulted with the dealer to my knowledge. But I have no proof yet. I have mentioned to soa a couple times that I'm debating on getting an attorney they haven't clammed up yet. I am hoping to straighten it out with soa before I go the hard route. I guess my confidence is gone more with the techs that have been making my life hell. Also my lawyer is working pro bono so I dont have to pay a retainer. In the mean time what do they expect me to stop fixing my car? Although I do fear they will cease communications, it may not work out for them so well. As legally they have to honor my warranty since it is a power train issue. And it now has been confirmed by what I hope is the tech who will save me. Thanks for the read and advice.
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Old 04-15-2019, 12:48 PM   #4
jasonwrx86
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Usually when things like this happen, you can make out a deal with the dealer to get a lifetime warranty on your transmission if they put the wrong fluid in there.
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Old 04-15-2019, 01:42 PM   #5
Vanzandt85
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Quote:
Originally Posted by jasonwrx86 View Post
Usually when things like this happen, you can make out a deal with the dealer to get a lifetime warranty on your transmission if they put the wrong fluid in there.
That would be nice. I'm terrified of the original dealers service though. I've left a bad review for them on Google it seems the owners usually respond. It's been 5 days though.
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Old 04-16-2019, 08:25 AM   #6
warpdwhim
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Quote:
Originally Posted by Vanzandt85 View Post
I dont know what else that fluid affects but I've read it can mess with my torque convertor among other things.
Ummm.....a manual transmission doesn't have a torque convertor.....
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Old 04-16-2019, 08:38 AM   #7
Fatnslow
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If you want to keep the car, I would fight for a full transmission replacement as you said or get a lifetime transmission warranty that is not tied to a specific dealer (i.e. good at any Subaru dealership).

I don't know what the differences in transmission oil weights and properties are for CVT or the manual. Are they really that different? I haven't done the research so I don't know.
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Old 04-16-2019, 09:04 AM   #8
Imeld21
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Quote:
Originally Posted by Fatnslow View Post
If you want to keep the car, I would fight for a full transmission replacement as you said or get a lifetime transmission warranty that is not tied to a specific dealer (i.e. good at any Subaru dealership).

I don't know what the differences in transmission oil weights and properties are for CVT or the manual. Are they really that different? I haven't done the research so I don't know.
+1
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Old 04-16-2019, 11:35 AM   #9
rabies
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i don't read anywhere a CVT put into your car ??
I was realy hoping for a cool story.
bad tech hacks and chops to fit and wire in oddball trans

I think you mean CVT oil...

yes wrong fluid can cause pop outs.

manual trans oil is thin.

CVT fluid breaks down less than ATF. but its almost the same.
bascialy they put in ATF in your MT. that's not good. that's like putting coolant in your engine oil
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Old 04-16-2019, 12:31 PM   #10
Vanzandt85
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I meant to put fluid in the title sry
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Old 04-16-2019, 12:35 PM   #11
rabies
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i figured.
funny story if it really was trans swap though.
hope you get it figured out and the law and justice be on your side sir
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Old 04-16-2019, 02:48 PM   #12
Vanzandt85
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Thanks man
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Old 04-16-2019, 03:09 PM   #13
CFM56
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You still havent updated the title, made me waste time ill never get back reading that long post.

Its like click bait
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Old 04-16-2019, 10:00 PM   #14
bugeye guy
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One of the other major issues to consider is if the cvt fluid is rated for hypoid gears( i really don't think it is). The amount of force on the front differential gears is huge, the reason for having a good hypoid fluid is so it does not sheer under the force of normal operation causing metal on metal wear. I would not settle for anything less than a full inspection of every thing and tell them you want to take pictures. While there may not be any serious damage now I would bet it has done some wear and shortened the life of some important components by quite a bit.
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Old 04-17-2019, 09:44 AM   #15
Vanzandt85
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Quote:
Originally Posted by CFM56 View Post
You still havent updated the title, made me waste time ill never get back reading that long post.

Its like click bait
Looks like its updated to me man sry
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Old 04-17-2019, 09:44 AM   #16
Vanzandt85
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Quote:
Originally Posted by bugeye guy View Post
One of the other major issues to consider is if the cvt fluid is rated for hypoid gears( i really don't think it is). The amount of force on the front differential gears is huge, the reason for having a good hypoid fluid is so it does not sheer under the force of normal operation causing metal on metal wear. I would not settle for anything less than a full inspection of every thing and tell them you want to take pictures. While there may not be any serious damage now I would bet it has done some wear and shortened the life of some important components by quite a bit.
Thanks for the input man
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Old 05-14-2019, 08:33 PM   #17
bugeye guy
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Quote:
Originally Posted by Vanzandt85 View Post
Thanks for the input man
You're welcome.
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Old 05-15-2019, 04:01 PM   #18
ejicon
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Problems like this can be infuriating and can cause weeks worth of stress and weight-loss. Glad NASIOC is around to help vent your frustrations.

I recommend you work with Subaru and your dealership first before running to a lawyer. They seem to be working with you so that's a good thing. You have enough from your last tech to go back to your original dealership and either return the vehicle or grab an extended warranty on your transmission.

I'm curious to see how things turn out in this case. Good luck.
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