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Old 05-03-2001, 06:35 PM   #1
Ebarkho
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Location: Costa Mesa, CA, 92626
Angry The true story of Irvine Subaru

Dear Subaru friends and owners,
I would like you to take a minute of your time to read this little paragraph I have written that explains why my love for Subaru of Irvine has diminished. I originally ordered my WRX back in January eagerly anticipating the arrival of this marvelous vehicle. On the morning of March 18th, I received a phone call from Irvine Subaru notifying me that my vehicle had arrived. I then darted out my door towards IRVINE Subaru to receive my vehicle. As I entered the doors of IRVINE Subaru I was neglected and put off. I felt that this came from me being a young 19 year adult. As I proceeded to talk to a sales person by the name of Oscar, I was told and I quote "either you're here to by the car or you can leave my property". I was shocked and horrified at the malicious remark that Oscar had conveyed to me. I immediately asked to speak with the owner of the dealership. Desiree the owner came out of her office and immediately began yelling at me. I was thrown in a state of disarray from the GREAT customer service I had received from this dealership. But as all WRX owners know the car speaks for itself and I proceeded to purchase the vehicle. A couple weeks later I took my car in for a oil change and spoke with a mechanic by the name of DON. He told me and I quote "We will warranty your car even if you get a turbo upgrade or anything for performance we will be by your side". This put my mind to rest. Knowing that a performance car based company would help me out if I had any trouble put my mind to ease. A couple weeks ago I was driving my car when I heard a "clink" noise. It seemed that my car had lost first gear. I called the GREAT Subaru roadside assistance and they told me that they couldn't tow my car until the next day when the dealership opened. So they left me stranded and helpless trying to find a way to keep my car and myself out of harms way. The next morning the tow truck arrived and took my car over to Irvine Subaru. They told me that they would look at it and help me resolve my problem. The next day I called and spoke with Don and hoped he would shed light on my problem. They took my car apart to search out what was wrong. They found out that my main shaft and first gear were broken. They sent there letter to Subaru to get the okay for the warranty. At this time I had spoken to Gill a manager at IRVINE Subaru to see what was going on, because I was left without a car to perform my everyday duties. They failed to give me a rental or help me out in any shape or form with transportation. The next day I called Gill and asked him what the problem was and he said that Subaru was declining my warranty due to what they call "abuse".
I asked to withdraw my vehicle from there dealership and was told I had to pay six hundred dollars to put they tranny back together. I told him that I had never signed anything that said I would be held responsible for putting the tranny back together. I ended my conversation with Gill and said I would return his call. A couple hours later my mom calls me and says that Gill had called her and said that they need the money to either put my car back together or fix it with a sum of three thousand some odd dollars. My mother is not the registered owner of the vehicle I AM the registered owner of the vehicle and for them to ask my mom for the money is harassment. I have been pushed around and treated horribly and not received the customer service I believe I should have gotten. It is a stock WRX breaking the tranny, and they will not help me. I just want all WRX who bought there car at Irvine Subaru to know that YOUR ****ED if your tranny goes because IRVINE Subaru will not help you out.
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Old 05-03-2001, 06:42 PM   #2
stimpy
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Post

My suggestion would be to call SOA immediately. I think you can find some contact information at www.subaru.com

Good Luck!

-Jon
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Old 05-03-2001, 06:57 PM   #3
kaos200
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Exclamation

SORRY MATE, I have bought 2 cars from Irvine subaru and I'm younger than you...
I know everyone you speak of,
I have ALWAYS been treated with respect and treated as more like family than a customer...
and I SAW YOUR TRANNY, someone has been having fun with clutch dumps haven't they?
I haven't even blown my tranny on an RS-T yet so a properly driven car will not just "clink", lose first gear...
I have recommended and will continue to recommend anyone/everyone to Irvine Subaru for their Subaru purchase...
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Old 05-03-2001, 06:57 PM   #4
iceman
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95 Legacy L
Silver

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Man that blows!!! Talk to SOA they will help...
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Old 05-03-2001, 07:04 PM   #5
bemani
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05 LGT, 02 WRX
16Hellcat 19CTR 20LC500

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Abuse? Just what did you do to the car?
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Old 05-03-2001, 07:05 PM   #6
Skylab
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Arrow

I'm not denying that you may have been treated like *****. However, I had a pleasant, "no pressure" buying experience from Irvine Subaru.

Skylab™

*wondering what their side of the story is*
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Old 05-03-2001, 07:08 PM   #7
kaos200
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Post

WEREN'T YOU AT THE DRAGS WHEN IT HAPPENED?
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Old 05-03-2001, 07:31 PM   #8
wistful
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Java Black Pearl

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*shrug*.. everybody I know there is awesome. I'd buy from there w/o hesitation.

Don
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Old 05-03-2001, 08:02 PM   #9
kaos200
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Post

OK, let's see,
I saw your car and tranny, you have several mods, including a boost controller, exhaust etc...
and even Byron has never broken first gear!(even when he had stock gears!)
SOA declined your warranty probably because they have hardly EVER seen first gear go out like yours,
ALL THE TEETH WERE GONE! it wasn't a chip, it was a totally shattered gear! that is NOT a defect (as you mention in your email to me)
FYI you're supposed to SMOOTHLY engage first not DUMP it!
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Old 05-03-2001, 08:51 PM   #10
SpecOne
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I have also had problems with Irvine Subaru. Not only were they no help, but their snooty attitude in their refusal to assist me made matters worse. It seams that car dealers are your best friend until you ask them to fullfil their end of the bargain. I too am a young car buyer and have also felt that Irvine Subaru looked down on me because of my age. They seem to think they are doing me a favor by selling me a car. The problems I have with the Ebarkho dilemma is that Subaru has marketed this car as a true performance vehicle. They even call it a Battle-Hardened Driving Machine. It seems to me that its just another grocery getter with more parts to break than a civic. It's a shame that more WRX owners will soon find them self in the same position (with a $30K paper-weight or a $3k bill). I keep thinking how I would feel - I don't think the Irvine Subaru supporters even took a second to consider what really happened. It sounds to me like Ebarkho got hassled a little when he bought his car (never should happen). Purchased the car anyway. Then spoke with mechanics in the service dept before racing/modifying his car. He got the thumbs up ( and not just a thumbs up... he got a "we will be by your side") After the go ahead he raced / modified it. The car broke and Subaru tells him that he's SOL - Put yourself in this position. I would also like to know how they came to the conclusion that he was abusing his brand new car- Just because the car boke doesn't mean that he was abusing it. I seriously doubt he was out rally racing... and if he was.... good - Because its a "Performance vehicle built to challenge any road imaginable" Bottom line- Subaru needs to stop selling/advertising their "factory race car" or warranty the damn thing.
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Old 05-03-2001, 08:58 PM   #11
jag911
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WR Blue Pearl

Post

here here...
I would be pissed in this situation too...
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Old 05-03-2001, 09:06 PM   #12
neuromancer
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2005 Scion tC
White

Post

bah

Call SOA. At the very least they will probably reconsider...

[This message has been edited by neuromancer (edited May 03, 2001).]
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Old 05-03-2001, 09:07 PM   #13
Swivel1000
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Cherokee Limited 4x4

Post

Hehe, are SpecOne and Ebarkho from the same ip? :-D

matt
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Old 05-03-2001, 09:11 PM   #14
kaos200
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Talking

Hmmm, SPECone just joined the iclub, and within the first ten minutes has something bad to say about Irvine Subaru?
hmmm here's the profile...

Date Registered: May 03, 2001
Status: Scooby Newbie
Total Posts: 1
Current Email: Not available.
Homepage: http://
Occupation:
Car Year:
Car Model:
Car Color:
Location:
Interests:
ICQ Number:

well I wonder who that could be? hmmm?

OH YEAH, SPECONE amd ebarkho, try using spellcheck before you post something ok?

[This message has been edited by kaos200 (edited May 03, 2001).]
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Old 05-03-2001, 09:29 PM   #15
OnTheGas
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2002 WRX Sedan
Silver, tinted

Post

Ebarkho/SpecOne - A question for you two...

What is the status of your complaint at SOA?
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Old 05-03-2001, 09:35 PM   #16
Digital_Boy
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Post

I wouldn't be so quick to jump to conclusions about whether Specone or Ebahrko are the same person.

Has anyone who's a Moderator checked IP's? PM'ed or emailed either person? If so, I'll wait for their confirmation.

Kaos, you're a fine one to talk about abusing a car. At the last auto-x, before we went to the Hooters in Mission Valley, you had both Donny and Byron listen to your car because it sounded like it was pinging. Donny was good enough to adjust the crank trigger sensor for you, and both Byron *AND* Alan told you "Drive it gently until you get the problem diagnosed"... What did you do? You romp on the gas and attempt to do a donut yards away from the gate of a sanctioned SCCA practice session. Not only was that idiotic in light of your car's mechanical condition, but it also gives the officials and other racers there the impression that "those Subaru guys are just a bunch of punk ass kids"...

Then you try to play Richard Burns and take the onramp to I-15, trying to keep up with Donny, Alan (who's car was on *RACE COMPOUND* tires) and Ryan and damn near cause a 3 car pileup on the onramp when you lost traction and almost stuff the car into the concrete barrier on the onramp. *I* was >< close to rear ending the minivan that barged in between us, and he damn near t-boned you. And it was damned foolish to get out immediately after, into *ONCOMING TRAFFIC* to check to see how much damage you did to your car.

You don't think, you don't consider the consequences of your actions, either on yourself or on those around you. You certainly have no moral high ground to talk down to Ebarkho from. You're living in a glass house and throwing stones, bud. You need to stop and take a long, careful look at your own position before you start talking yang about someone else's alleged misconduct.

That's why I save my aggressive driving for track days and autocrosses. If I f*ck up, the only consequence is a few smashed pylons, or possibly I wad my car up. But I'm not putting innocent bystanders at risk.
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Old 05-03-2001, 09:43 PM   #17
Subdav
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Location: Mira Loma,CA,USA
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Sorry to hear of your misfourtune. How many miles did you have on the car? I bought mine on Friday the 13th of April. Irvine Was the place I bought it. I got there at 6:45 pm and left around 11;30 with a new WRX. They were super people there! I walked aound the lot and everyone (salesmen) I talk to were really friendly! They DRIVE Subarus!!!!! Just doesn't sound right. How can you lose first gear?...I'd Like to know...Subaru Dave
P.S. My love for Sub's started in 1976....

[This message has been edited by Subdav (edited May 03, 2001).]
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Old 05-03-2001, 09:49 PM   #18
jasony
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1996 Explorer XLT
Red

Wink

Bend over, it will hurt less...
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Old 05-03-2001, 09:53 PM   #19
kaos200
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I am speaking here because I am hearing/seeing cold hard facts from those involved, I also am not a scam artist, nor do I try to cheat anyone by making a fake sob story that has so many false accusations that could have him writing for soap operas, all so that he doesn't have to pay for his mistake...

When those that I deal with and I know are being falsely accused I step in to defend them, since they do not post on this board.... I stepped in, and I appreciate when my friends and acquantainces do the same for me.
As to the day at the auto-x, yes I was immature, yes I made a mistake, but who did I blame for it? ME, Myself and I, no one else, not the van driver, not irvine subaru, or anyone or anything else...
So who is being immature?
I speak my mind, and say what I feel is correct, and don't lie when I am the one to blame...


umm and oh yes I didn't stop in ONCOMING traffic, the flow was with me, although now it is obviously still not the best thing to do, I was pissed and obviously quite upset/shocked about what had just happened...
oh yes and Byron was not there that day... did you forget that?

[This message has been edited by kaos200 (edited May 03, 2001).]
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Old 05-03-2001, 10:26 PM   #20
Digital_Boy
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First, you're calling him an outright liar, citing an unfilled I club member profile as proof. I could say that yours is equally sparse, since you have just an anonymous hotmail address in yours.

Second, I'm glad to see that you can recognize and own up when you've done something foolish.

But right now, everything is hearsay. Were you there when Ebarkho (I *THINK* I know who he is, if he's the guy with the pink dyed hair who showed up at the In'N'Out in the other yellow WRX) talked to the people at Irvine about the mods, or when he first approached them to enquire about purchasing a WRX, or when they were allegedly rude to him? I wasn't, you weren't, no one here was. Those are the cold hard facts.

Personally, if I were treated rudely by a salesman, I'd make a point of buying my car elsewhere, and come back to the dealership, and ask to speak to the people who treated me shabbily, show them the car and let them know how much money they lost for their boorish, rude treatment. ( I'd like to go to Balboa Subaru when my turbo's done, and lay a fat donut for the salespukes who treated me dismissively, but they're not worthy of my scorn)

And, his isn't the only premature WRX tranny failure that I've heard about. At least one other I Club member has had a WRX tranny replaced, and he had only barely gotten past the break in period, and hadn't autocrossed or drag raced the car, and had *ZERO* engine mods. And that's not even counting the thousands of other non I Clubbers who purchased WRX's. I wouldn't be at all surprised if SOA has to issue a recall or TSB for transmission issues. The trannies are a known weak link, and I believe that the redesigned case housing may not prove sufficient to the task. But, if Subaru keeps selling WRX's, there's incentive for them to actually *FIX* the problem, even if it means making the 6 speed out of the STi the default gearbox for any manual equipped WRX.

I don't think you're a bad person, Kian, really. I have a measure of respect for you because you, at least, worked for the money to buy and modify your car at your age. Most other 17/18 year olds with a modded RS usually had it handed to them by mom and dad, and they maybe worked part time to pay for the mods.

You also have the intelligence to listen to those who know more than you (Byron at least, and Donny and Alan?), and get good engine management for your car so you don't blow the engine up, and get dog gears instead of going through an endless procession of stock trannies.


My read on this is, Ebarkho might possibly have a legitimate beef. If someone at Irvine told him that they'd work on a modded car, even install the mods for him, and then turned around and denied it because of "abuse", then they could possibly be breaking a verbal contract. Verbal contracts are just as binding as written contracts, though much more difficult to prove in court.
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Old 05-03-2001, 10:27 PM   #21
Hashiriya
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If they have proof that you abused your car then I think you're out of luck. But I doubt they can prove it. Call SOA and see what they can do for you. But remember you 'yourself' are responsible for your own actions. That goes for indivisuals, shops, firms, vendors, dealerships, etc.
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Old 05-03-2001, 10:34 PM   #22
kaos200
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What? the only thing missing from my profile is an ICQ # and a homepage, how many people have those?
My point is he "allegedly" quickly logged on with a new name because he wanted to rouse up some support for himself... Seems childish and easy to uncover IMO...
Would someone confirm this please?, although I am pretty sure they are one and the same...

[This message has been edited by kaos200 (edited May 03, 2001).]
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Old 05-03-2001, 10:42 PM   #23
8Complex

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Post

Ebarkho & SpecOne are from definite different IP's, and completely different ISP's (one is RoadRunner, the other is MediaOne). I wouldn't say 100% they are different people, but I am not one to speculate. The major thing they've got going in similarities is the fact that they post the same. *shrug*

Now quit the flamefest before I have to close this thread.
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Old 05-03-2001, 10:51 PM   #24
ejicon
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WRB Mica

Thumbs up

Even if his car was abused, there's still no reason for them to treat him the way they did. Like everyone else said.. car up Subaru and talk to them about it.. It they still refuse.. hmm.. looks like some legal stuff would help, but trust me, some of us wouldn't like that.... Actually, once you do mention that and they don't have PROOF that the car was abused, they'll pee there pants and hurry place everything back to normal.. It's funny how a couple words can completely change something around
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Old 05-03-2001, 11:09 PM   #25
WRXwannbe
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1997 Impreza L/WRS
WRB

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I will always stand by the fact that subaru trannies keep the company from what it really could be. I believe the tranies are niether underbuilt or overbuilt, but just right. And if you take that tranny a step higher that what it is designed for then it will fail.

But I also believe that if a car is under a warranty with no mods that cause the malfution in play, the customer has a full right for warrantee replacement, no matter how stupid the driver is.

It's you call how far you want to take this, and you have to, have to, have to go through the right channels. Worste case, let them have them box up the tranny (pieces and all) and tow the car somwhere else. Oh, by they way, what kind of tow truck came to pick up the car? flatbed? or pull kind? hmmmm....

There is a lot of stuff that is missing, I personally have had a nice encounter from irvine subaru in terms of purchasing MRT parts, and recieved 15% off. It's all the way you present yourself maybe.


Good luck, I feel for yea, but you got to start busten some balls to get to the bottom!! (and don't use like, or street vocab when talking professionals!!)

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