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Old 10-29-2020, 02:45 AM   #1
RaZtYWRX
Scooby Newbie
 
Member#: 476400
Join Date: Oct 2017
Angry Warranty Issues with dealership

https://www.reddit.com/r/subaru/comm...eb2x&context=3

Here is the link with the picture.

I'm not the best writer so I will stick with bullet points to keep the long story short.

[09-2017] - 25 Miles

- I bought my 2018 Subaru WRX (base) in September of 2019 and bought extended warranty (7yr/ 70k) along with a maintenance package.

- At that time, I was told by the Finance lady (Michelle Shory) that updating the plan is as easy as calling them and paying the difference.



[07-2019] - 35, 295 Miles

- I called McKenna Subaru of Huntington Beach (CA) to extend my warranty and was helped out by a man named Stephen Lim.

- Stephen told me the same thing as Michelle and said I would just need to pay the difference between the two maintenance packages.

- Stephen proceeds to take my credit card info and said " I will get it done and I will send you a document to sign. " Which I never received.

- Stephen disappears for several days and stops returning my phone calls.

- When I finally get a hold of him, he explained that I would have to cancel my current plan and re-purchase the longer plan all together. He says this is protocol.

- At this point everything has gone sour, and I have asked for him to cancel my plan and I was going to purchase the extended warranty else where.

- He sends me the cancellation form which I DID NOT sign - See pictures attached. The numbers are way off.



[10-2020] - 50,XXX Miles

- I call Subaru of Antelope Valley to get my throw out bearing checked out because it is making a ticking noise. I know it is my throw out bearing because I have had it replaced prior.

- I talked to a service manager from Antelope Valley and he kindly informs me that my extended warranty has now been cancelled.



[10-2020] 50,XXX Miles

- I am now waiting for Subaru of America to respond. They are currently investigating.



At this point, I am extremely disappointed with Subaru and I would just like to inform others about this dealership. This information is not to trash people, but I am just stating factual information for others to have as knowledge if they ever come across this dealership. I am not sure if they forged my signature or did not follow protocol when cancelling my extended warranty, but all I know is that I never signed the cancellation form for them to cancel my warranty.



If you guys have any suggestions on how I could handle this, I am listening.



Thank you for reading.
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Old 10-29-2020, 09:32 AM   #2
wrxlaunch
Scooby Specialist
 
Member#: 181298
Join Date: May 2008
Chapter/Region: MAIC
Location: MAIC
Vehicle:
2019 KUV 21
Crystal White

Default

Quote:
Originally Posted by RaZtYWRX View Post
https://www.reddit.com/r/subaru/comm...eb2x&context=3

Here is the link with the picture.

I'm not the best writer so I will stick with bullet points to keep the long story short.

[09-2017] - 25 Miles

- I bought my 2018 Subaru WRX (base) in September of 2019 and bought extended warranty (7yr/ 70k) along with a maintenance package. Maintenance plan is only good up to 42k miles.

- At that time, I was told by the Finance lady (Michelle Shory) that updating the plan is as easy as calling them and paying the difference. Updating the plan to what?



[07-2019] - 35, 295 Miles

- I called McKenna Subaru of Huntington Beach (CA) to extend my warranty and was helped out by a man named Stephen Lim.You wanted to extended your 7yr/70K...'m sure you would have to cancel that in order to start a new extended warranty

- Stephen told me the same thing as Michelle and said I would just need to pay the difference between the two maintenance packages.

- Stephen proceeds to take my credit card info and said " I will get it done and I will send you a document to sign. " Which I never received.

- Stephen disappears for several days and stops returning my phone calls.

- When I finally get a hold of him, he explained that I would have to cancel my current plan and re-purchase the longer plan all together. He says this is protocol.

- At this point everything has gone sour, and I have asked for him to cancel my plan and I was going to purchase the extended warranty else where.

- He sends me the cancellation form which I DID NOT sign - See pictures attached. The numbers are way off.



[10-2020] - 50,XXX Miles

- I call Subaru of Antelope Valley to get my throw out bearing checked out because it is making a ticking noise. I know it is my throw out bearing because I have had it replaced prior.

- I talked to a service manager from Antelope Valley and he kindly informs me that my extended warranty has now been cancelled. Powertrain warranty is good for 60k, it should have been covered



[10-2020] 50,XXX Miles

- I am now waiting for Subaru of America to respond. They are currently investigating.



At this point, I am extremely disappointed with Subaru and I would just like to inform others about this dealership. This information is not to trash people, but I am just stating factual information for others to have as knowledge if they ever come across this dealership. I am not sure if they forged my signature or did not follow protocol when cancelling my extended warranty, but all I know is that I never signed the cancellation form for them to cancel my warranty. if you ask them to cancel your warranty, they can do so without a signature. you should be getting a check in the mail



If you guys have any suggestions on how I could handle this, I am listening.



Thank you for reading.
See above
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Old 10-29-2020, 10:17 AM   #3
Zak6182
Scooby Newbie
 
Member#: 481754
Join Date: Feb 2018
Location: Beaufort, SC
Vehicle:
2017 STi Base
Black

Default

exactly what wrxlaunch said -- Powertrain is good for 5yr/60k. I'm not sure why they are giving you a hard time, unless you have mods, but I'm assuming that you are stock since you were trying to do an extended warranty.
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Old 10-29-2020, 06:33 PM   #4
pickleSlapOG
Scooby Newbie
 
Member#: 497893
Join Date: Feb 2019
Chapter/Region: Tri-State
Location: NJ
Vehicle:
2011 Sti Hatch
WRB

Default

Wow sounds like every dealer I've ever dealt with. Smh, sorry about your situation, good luck with "Subaru of America".
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