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03-02-2017, 09:13 AM | #1 |
Scooby Specialist
Member Sales Rating: (1)
Member#: 447566
Join Date: May 2016
Location: GA
Vehicle:2017 86 Black |
Import Image Racing
http://importimageracing.com/
Wanted to share my experience with Import Image Racing. I was in the market for wheels, and their 10% off tax deal email caught my attention. After sending off a inquiry email, Josh Nahm got back to me within the hour. I was one of those guys with too many questions, and was a bit indecisive since wheels are an expensive item. Josh was cool and polite, though, taking the time to answer my questions and to do some background research for me. The price he gave me on the wheels is a good bit lower than I've ever seen them advertised for, even on sale. His business is in Ft. Myers, FL (the southwest coast of FL) and my almost-retired parents live there. So I asked if my mom could pick up the wheels right from the warehouse to save on shipping. It was no problem, Josh said. And when my mom got there several guys dropped what they were doing to load the wheels in her car. This is the kind of service that's hard to find. Hats off to Josh and Import Image Racing.
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04-15-2017, 10:48 AM | #3 |
Former Vendor
Vendor Sales Rating: (617)
Member#: 79304
Join Date: Jan 2005
Chapter/Region:
South East
Location: FL
Vehicle:CALL 941-257-9618 www.ImportImageRacing.com |
Thanks so much guys, i really appreciate it! Anything i can do for you, please let me know!
__________________
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04-21-2017, 08:12 PM | #5 |
Scooby Specialist
Member Sales Rating: (10)
Member#: 51901
Join Date: Jan 2004
Chapter/Region:
Tri-State
Vehicle:'04 WRX WRB |
I'm gonna jump on this one and give IIR and Josh a thumbs up as well. I've bought many a part from him over the years and they've always come through. Just spent a bunch today as a matter of fact. Love the fact that I send a request, and BAM! 5 minutes later a reply and estimate. Now that's service.
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04-22-2017, 10:48 AM | #6 |
Former Vendor
Vendor Sales Rating: (617)
Member#: 79304
Join Date: Jan 2005
Chapter/Region:
South East
Location: FL
Vehicle:CALL 941-257-9618 www.ImportImageRacing.com |
Thanks so much for the kind words. We are doing everything we can to try and be the best. Feel free to contact me seven days per week at [email protected]
I really do send quotes out and try to get customers as much info as possible Thanks for letting me earn your business! Josh
__________________
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07-01-2017, 01:51 AM | #7 |
Scooby Newbie
Member Sales Rating: (0)
Member#: 151245
Join Date: Jun 2007
Chapter/Region:
South East
Location: Central Florida
Vehicle:2006 WRX Wagon Silver |
Very happy with my first order from Import Image Racing. Josh and I traded emails late on a Saturday night and Sunday regarding some questions I had about the order I was about to place. Excellent customer service and prices. ...now I have a bunch of stuff to install.
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07-01-2017, 06:19 AM | #8 |
Scooby Newbie
Member Sales Rating: (1)
Member#: 461647
Join Date: Jan 2017
Location: Trinity, FL
Vehicle:209 STI ISM |
+1 for Josh and the team at IIR. Nothing but a great experience. Helped me out tremendously with my suspension upgrade. Even had a slight issue with one of the manufacturer and he stepped in to help. Will always be sure to buy and support them because they were always there to support me!
S15 club is driving up there today and unfortunate I can't make it. Next time for sure! |
07-01-2017, 06:54 AM | #9 |
Former Vendor
Vendor Sales Rating: (617)
Member#: 79304
Join Date: Jan 2005
Chapter/Region:
South East
Location: FL
Vehicle:CALL 941-257-9618 www.ImportImageRacing.com |
Thanks so much guys! I'm generally available 7 days per week as long as i'm awake. Need anything? Pm me or email me direct at [email protected]
Looking forward to seeing the guys at our warehouse today Josh
__________________
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09-07-2017, 10:24 PM | #10 |
Scooby Specialist
Member Sales Rating: (5)
Member#: 164038
Join Date: Nov 2007
Chapter/Region:
International
Location: Guam
Vehicle:2013 WRX with too many parts too list |
IIR RULES!!! I don't order from anyone else...Josh is the man!!! He reply's to my emails within hours, if not minutes sometimes and I'm half way around the world in Guam. I don't even shop around anymore because I know he will be the better deal.
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09-08-2017, 07:17 AM | #11 |
Former Vendor
Vendor Sales Rating: (617)
Member#: 79304
Join Date: Jan 2005
Chapter/Region:
South East
Location: FL
Vehicle:CALL 941-257-9618 www.ImportImageRacing.com |
<3 I appreciate it
Wild times here in florida, but I will always do what i can for you guys!
__________________
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09-28-2017, 01:03 PM | #12 | |
NASIOC Supporter
Member Sales Rating: (0)
Member#: 30669
Join Date: Dec 2002
Chapter/Region:
Tri-State
Location: USA, North NJ, 07456
Vehicle:1998 Legacy 2.5GT Silver Sleeper BK, 5MT |
Quote:
Hope you all made out well during the storm. Sorry, never bought from you, but not due to bad pricing or reviews. |
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09-29-2017, 07:27 PM | #13 |
Former Vendor
Vendor Sales Rating: (617)
Member#: 79304
Join Date: Jan 2005
Chapter/Region:
South East
Location: FL
Vehicle:CALL 941-257-9618 www.ImportImageRacing.com |
All good man! Thanks so much, i know there are a lot of choices out there, but the new rewards program on the site should give us the long term edge coupled with the customer service and stocking items others don't.
I definitely live for performance and do what I can to help out. We are sending a pallet of food and water down to puerto rico right now
__________________
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10-03-2017, 06:47 PM | #14 |
Scooby Newbie
Member Sales Rating: (0)
Member#: 475020
Join Date: Sep 2017
Chapter/Region:
MAIC
Vehicle:2009 Impreza WRX WRB |
Had a great experience with josh and his company! Ordered my GFB bov on Sunday and had it at my house on Tuesday. Quick response between josh and myself. Will definitely be ordering from them quite soon.
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10-04-2017, 11:14 AM | #15 |
Former Vendor
Vendor Sales Rating: (617)
Member#: 79304
Join Date: Jan 2005
Chapter/Region:
South East
Location: FL
Vehicle:CALL 941-257-9618 www.ImportImageRacing.com |
Thanks so much! I greatly appreciate that. Anything I can do for you, please let me know! we'll do our best each and every time!
__________________
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11-09-2017, 11:01 AM | #16 |
Scooby Newbie
Member Sales Rating: (7)
Member#: 205568
Join Date: Mar 2009
Location: West TN
Vehicle:2017 WRX STi WRB |
After a few beers, I ordered full TBE from IIR through the website. Woke up the next morning to a notification that my item has shipped. Arrived in 3 days with free shipping (HUGE boxes). Super fast to ship, great prices Great vendor.
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11-12-2017, 05:45 PM | #17 |
Former Vendor
Vendor Sales Rating: (617)
Member#: 79304
Join Date: Jan 2005
Chapter/Region:
South East
Location: FL
Vehicle:CALL 941-257-9618 www.ImportImageRacing.com |
Thanks so much! I'll always do everything I can to ensure the items are there as fast as possible I help on pricing when I can as well! Have a great rest of your weekend!
__________________
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11-18-2017, 02:40 AM | #18 |
Scooby Newbie
Member Sales Rating: (0)
Member#: 151245
Join Date: Jun 2007
Chapter/Region:
South East
Location: Central Florida
Vehicle:2006 WRX Wagon Silver |
I had another impressive experience with Import Image Racing today. They had my order ready to ship in less than 30 minutes. And it shipped on the same day. On a Friday afternoon.
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11-22-2017, 06:20 AM | #19 |
Former Vendor
Vendor Sales Rating: (617)
Member#: 79304
Join Date: Jan 2005
Chapter/Region:
South East
Location: FL
Vehicle:CALL 941-257-9618 www.ImportImageRacing.com |
Thanks so much I really appreciate it Our team is doing everything we can to ensure each customer is happy! If you ever need anything, email me at [email protected] and i'm about always around to respond! (or call me 941-257-9618)
__________________
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02-28-2018, 01:08 AM | #20 |
Scooby Newbie
Member Sales Rating: (2)
Member#: 458676
Join Date: Nov 2016
Chapter/Region:
BAIC
Location: East Bay Area
Vehicle:2017 WRX Black |
Iir
Wanted to give another shout out for IIR. Ordered some drivetrain mounts and a TurboXS FMIC for my 17 wrx after shipping which was free the FMIC arrived almost over night. Very surprised and impressed! Not to mention their prices are unbeatable. IIR has my business and subispeed has lost it for sure! Thanks Josh Nahm!
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03-07-2018, 03:53 PM | #21 |
Former Vendor
Vendor Sales Rating: (617)
Member#: 79304
Join Date: Jan 2005
Chapter/Region:
South East
Location: FL
Vehicle:CALL 941-257-9618 www.ImportImageRacing.com |
Thanks so much i appreciate the kind words, I'm around 24-7 for you guys (minus sleep)
https://www.youtube.com/user/MrImpor...=dd&shelf_id=0 Josh 941-257-9618 [email protected]
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09-05-2018, 04:49 PM | #22 |
Scooby Newbie
Member Sales Rating: (0)
Member#: 486572
Join Date: May 2018
Chapter/Region:
SCIC
Location: Socal
Vehicle:2018 wrx WRB |
Josh was patient with my barrage of questions about the diode dynamic C-Lights. Also shipped way before the estimated time frame, so props there too. Would recommend
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09-06-2018, 10:06 AM | #23 |
Former Vendor
Vendor Sales Rating: (617)
Member#: 79304
Join Date: Jan 2005
Chapter/Region:
South East
Location: FL
Vehicle:CALL 941-257-9618 www.ImportImageRacing.com |
Thanks so much Although lighting isn't my forte, i'm glad we could ge tyou taken care of promptly
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02-13-2020, 10:13 AM | #24 |
Scooby Newbie
Member Sales Rating: (0)
Member#: 485106
Join Date: Apr 2018
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Not my experience
I had two tires going flat pretty quick and took them in to be fixed. One had a nail on the shoulder and needs to be replaced, so I am going to upgrade wheels and tires. I figured a few days on the spare would be risky but worth it.
I ordered 4 Enkei wheels from them and paid promptly. I was sent 4 shipping tracking numbers pretty quickly. I ordered tires and set an appointment the day after they are to arrive. I took off work to accept and sign for the order. ONLY 3 of the 4 wheels arrived. The 4th tracking number says it was never given over to UPS. I called UPS who confirmed they never received the item. I called Import Image Racing and was told by the guy on the phone that he can't help me, and that I need to email them. I let him know that I was on a donut spare and this is very urgent but he didn't seem to care and said "you need to email us". I emailed them twice. I wait until they are open again the next day, and called back. I was once again told to email them. I said I have emailed you twice and need to find out whats up with my order. He said "you will have to wait in line like a store" (Worst customer service I have ever received). I am now stuck with no idea when or if the remainder of my order will be here. I have had to cancel my appointment for tires because I have no idea when or if it will get here. I am stuck driving on the spare for who knows how long, and I can't get any help from Import Image Racing. After looking into them, it appears they are just a middle man for other distribution warehouses. I would not rely on them for any of your parts needs. Others that do the same, at least have some decent customer service to assist you if something goes wrong, but these guy's don't care, and will not do anything to try and assist you if there is a problem with the order, even if the problem is on their end. **BEWARE** -Warren Last edited by Ariakas; 02-13-2020 at 11:16 AM. |
02-18-2020, 10:45 AM | #25 |
Former Vendor
Vendor Sales Rating: (617)
Member#: 79304
Join Date: Jan 2005
Chapter/Region:
South East
Location: FL
Vehicle:CALL 941-257-9618 www.ImportImageRacing.com |
The support teams response-
"Hello Warren, we are sorry to hear about your experience. Our customer support representative informed you that your ticket was next in line, and this would not be something we could do over the phone. We do care about our customers and their issues, but we are a small team and have to stay organized to insure the best experience for everyone. We were able to get you a new wheel over-nighted to you the same day. We appreciate your patience with us in the future." Kyle My response- Good day Warren! You ordered 4 enkei wheels from IIR. We had 4 wheels shipped to you. Quick reminder, we are not UPS, but ups DID misplace one of the wheels. What did I do? I overnighted you a new wheel. problem solved. I left out the parts about you throwing fits on facebook and our support staff. Generally customers that value our attention to detail, would be pleased with a 24 hour turn around with a brand new wheel, even before ups closes their investigation. No one responds faster than we did. I've been in the industry for over 15 years. Best Wishes. Josh IIR
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