Welcome to the North American Subaru Impreza Owners Club Friday March 29, 2024
Home Forums Images WikiNASIOC Products Store Modifications Upgrade Garage
NASIOC
Go Back   NASIOC > NASIOC General > Warranty Issues & SOA Problems

Welcome to NASIOC - The world's largest online community for Subaru enthusiasts!
Welcome to the NASIOC.com Subaru forum.

You are currently viewing our forum as a guest, which gives you limited access to view most discussions and access our other features. By joining our community, free of charge, you will have access to post topics, communicate privately with other members (PM), respond to polls, upload content and access many other special features. Registration is free, fast and simple, so please join our community today!

If you have any problems with the registration process or your account login, please contact us.







* As an Amazon Associate I earn from qualifying purchases. 
* Registered users of the site do not see these ads. 
Reply
 
Thread Tools Display Modes
Old 01-17-2004, 05:00 AM   #1
tony2298
Scooby Newbie
 
Member#: 27547
Join Date: Oct 2002
Default car at dealer over a month still not fixed

Let me start off by saying that this is a shame that I should be write this email to subaru. I bought my car a little over a year go at Lynes Nissan Subaru dealership at 315 Bloomfield Ave Bloomfield, NJ. I had been very happy with my 2002 subaru impreza wrx I bought it write off the lot with about 3 miles on it. except for a power steering pump that went bad I had no complaints what's so ever I routinely got the car serviced where I bought and the oil was always changes by an authorized Subaru dealer. The problem all started on 12/9/03. I got caught in a snow storm that hit NJ hard. Over a foot if I recall came down in my area. As I drove the car home I hear a loud pop and then clank sound so I drove the car home put it in my garage and immediately called the dealer to make an appointment to figure out at the time what was making the loud clanking underneath my car. So I drive the car to the dealer they tell my the clank is coming from inside the engine and that the engine would be needed to be teared down to find out what was wrong but because I had an aftermarket exhaust they had to call subaru of north America to ok. they called and they got on ok on wed and told me to drop the car of on Fri. I had the car towed their on 12/13/03 gave them my keys and was promised the car within a 2 week period. I said ok. Come 12/20/03 I decide to give the service dep. a call because I had heard nothing up to this point. They had told me that my car wasn't done yet but it soon would be I said ok. Come 12-26-03 my car was actually broken into at their service dep they left it outside on their lot. But they only decide to notify me of this on 1-2-04. The practically stole my car from the lot and left it in the middle of the st. the only reason they didn't take the car was because the engine was inside their shop. The total cost was about $1000 a broken door and steering column. Then they had the nerve to say that they where not responsible that it was an unfortunate accident that they had no liability for it and that I would have to pay the total cost of fixing it out of my own pocket. I said I refused and would take them to court and I put in a few calls but still they refused any responsibility. Come 1-12-04 they say my car engine should be done that all parts where in> I call later on that day they say "oh where still working on it that it would be dont by 1-14-04. I said fine. I call on that day they said they ran into a few problem with a part but that it would be guaranteed to be dont by the 16th that they where piecing it all together. I get a call on the 16th. They tell me again they ran into more problem that the damage was fare greater then they thought that a piston had gone threw the engine block and manifold. I ask them ok so when do you think it will be done now I get no response he "Dave" tells me I have no date I just dont know. I'm left to wonder if I will ever get my car back my car has been their since 12-13-03 it is now as I write this 1-17-04 well over a month and they are still finding problems they hadn't seen before. Mean while my car hasn't been fixed has been broken into cause me lots of stress. I have spent more money on transportation cause they decided not to proved me with a rental. and my car is still not fixed and haven even been given a date when it will me. I'm at the end of my rope all I want is to have my car back in my hands at times I have felt like going their and just telling them you know what keep the car I dont want it anymore.
I'm writing this as a last attempt cause I dont know what else to do. If you could please help me get my car back or help in any way I would tromindisly appreciate it.
* Registered users of the site do not see these ads.
tony2298 is offline   Reply With Quote
Sponsored Links
* Registered users of the site do not see these ads.
Old 01-17-2004, 02:56 PM   #2
gr8-wrx
Scooby Newbie
 
Member#: 38411
Join Date: Jun 2003
Location: Antioch, CA
Vehicle:
2003 WRX Sedan
2001 Honda CR-V SE

Default

Sorry to hear about your car.

Just trying to help: you may want to consider rearranging your email or letter into separate paragraphs (perhaps by date). In it's present form, it is difficult to read and may be interpreted as unprofessional.
gr8-wrx is offline   Reply With Quote
Old 01-17-2004, 05:04 PM   #3
armand1
Scooby Guru
 
Member#: 10309
Join Date: Sep 2001
Chapter/Region: NWIC
Location: Seattle, WA
Vehicle:
'02 OBS 2-tone!
White

Default

Since you've already got another thread on this with a lot more replies, this one should probably be closed.
armand1 is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
screeching noise on hard turns, car at dealer NWstiLTD Transmission (AT/MT) & Driveline 0 04-04-2007 01:37 AM
Car at dealer for PM-Gonna get some SPT/STI parts:Ideas? ScoobyNubieToo! General Community 12 08-24-2005 07:04 AM
Prestige Subaru - 5 months, still not fixed GregoryT General Community 3 07-03-2005 12:41 AM
car at deal over a month not fixed and gets broken into tony2298 General Community 12 01-20-2004 02:13 PM

All times are GMT -4. The time now is 08:51 AM.


Powered by vBulletin® Version 3.7.0
Copyright ©2000 - 2024, Jelsoft Enterprises Ltd.
Powered by Searchlight © 2024 Axivo Inc.
Copyright ©1999 - 2019, North American Subaru Impreza Owners Club, Inc.

As an Amazon Associate I earn from qualifying purchases.

When you click on links to various merchants on this site and make a purchase, this can result in this site earning a commission
Affiliate programs and affiliations include, but are not limited to, the eBay Partner Network.