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02-01-2009, 06:17 PM | #2451 |
Scooby Specialist
Member#: 97266
Join Date: Sep 2005
Chapter/Region:
MWSOC
Vehicle:'15 Forester 2.5i Touring DGM |
I called SOA and spoke politely with a very nice woman rep. I told her about the raw fuel smell and she told me after I make an appointment with the dealership that I should call her back to tell her when the appointment was. She wanted to speak to the service manager before I brought my car in.
When I took my car in they told me the parts had to be ordered but the repair would be taken care of under warranty. I was definitely relieved to hear that. I guess it helps to speak politely with a nice SOA rep before you get any dealership involved.
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02-01-2009, 08:41 PM | #2452 | |
Scooby Newbie
Member#: 200397
Join Date: Jan 2009
Location: PA
Vehicle:2005 Saab 9-2x |
Quote:
It was their description of the service that made me suspicious and prompted me to inspect their work. It was easy to see which clamps had been disturbed. |
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02-02-2009, 11:11 AM | #2453 |
Scooby Guru
Member#: 135252
Join Date: Dec 2006
Location: Coral Springs, FL
Vehicle:2002 WRX Wagon |
I'd inform them that the intake manifold needs to be removed to correctly perform the work. And if they wanted, you'd give them a copy of the procedure as per Subaru.
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02-02-2009, 12:24 PM | #2454 | |
Scooby Guru
Member#: 131347
Join Date: Nov 2006
Chapter/Region:
MAIC
Location: Richmond Va
Vehicle:2007 Legacy 2.5i SE |
Quote:
The problem is, some places might be confused and actually treat this diag/repair as if it was a NA engine. |
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02-02-2009, 03:50 PM | #2455 |
Scooby Newbie
Member#: 110690
Join Date: Mar 2006
Chapter/Region:
SCIC
Location: Aliso Viejo
Vehicle:2002 WRX Blue |
I posted on my car experiencing this problem about a month ago (02 wrx wagon). Using the advice of people on NASIOC, i took my car to the local dealer and Grant at SOA helped me to facilitate the repair. It's now been a few weeks of having the car back and it appears to be completely fixed. Grant was also kind enough to use goodwill funds to help me with the repair cost.
Thumbs up for Grant and SOA for helping me fix the issue and thanks to the people who post their info on this website to help other subaru owners! |
02-02-2009, 04:08 PM | #2456 | |
Scooby Guru
Member#: 135252
Join Date: Dec 2006
Location: Coral Springs, FL
Vehicle:2002 WRX Wagon |
Quote:
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02-02-2009, 04:15 PM | #2457 |
Scooby Newbie
Member#: 110690
Join Date: Mar 2006
Chapter/Region:
SCIC
Location: Aliso Viejo
Vehicle:2002 WRX Blue |
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02-03-2009, 08:55 PM | #2458 | |
Scooby Specialist
Member#: 14442
Join Date: Jan 2002
Vehicle:2002 WRB WRX |
Quote:
SOA needs to make this a recall and fast. My car used to have the fuel smell during a cold start-up, but now it smells at stoplights and after having driven 50 miles and is obviously at operating temperature. Can you say... (is this the fuel smell emoticon?) |
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02-03-2009, 09:41 PM | #2459 | |
Scooby Specialist
Member#: 6140
Join Date: Apr 2001
Chapter/Region:
MAIC
Location: Middletown, MD, USA
Vehicle:2002 WRX 5MT Sedan WR Blue. Cobb Stage 2 |
Quote:
I can't remember, has your car been worked on at all to attempt to fix the fuel leak? |
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02-03-2009, 11:02 PM | #2460 | |
Scooby Specialist
Member#: 14442
Join Date: Jan 2002
Vehicle:2002 WRB WRX |
Quote:
I should have had them look at it when I had the car in for a timing belt...that was in the summer and of course the fuel smell wasn't on my mind at that time. In the past this has only been an issue on REALLY COLD days, but this winter it is persistent...which worries me. BTW, slapshotz, I wasn't directing that at you personally, but at SOA for not paying the entire amount for the fix. SOA knows it is a defective part and they should do the right thing for all of us. |
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02-04-2009, 10:57 AM | #2461 |
Scooby Newbie
Member#: 56333
Join Date: Mar 2004
Chapter/Region:
Tri-State
Location: NJ
Vehicle:2002 wrx WRB |
Has anyone had this fixed at Miller Subaru in Mt Holly NJ? I just contacted SOA, they gave me a reference number and said they would called the service dept after I made my appointment but didn't say whether it would be covered. Its a 2002 wrx w/ 81k on the clock completely stock.
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02-04-2009, 12:18 PM | #2462 |
Scooby Newbie
Member#: 52193
Join Date: Jan 2004
Chapter/Region:
NESIC
Location: MA, USA
Vehicle:2008 Impreza 5 door dark gray |
2008 Impreza 2.5i, 5k miles.
Noticed raw fuel smell first time couple weeks ago. Yesterday car was fixed. Fuel injector O-ring was replaced |
02-04-2009, 01:48 PM | #2463 |
Scooby Guru
Member#: 135252
Join Date: Dec 2006
Location: Coral Springs, FL
Vehicle:2002 WRX Wagon |
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02-04-2009, 01:54 PM | #2464 |
Scooby Guru
Member#: 131347
Join Date: Nov 2006
Chapter/Region:
MAIC
Location: Richmond Va
Vehicle:2007 Legacy 2.5i SE |
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02-04-2009, 02:32 PM | #2465 |
Scooby Newbie
Member#: 49330
Join Date: Nov 2003
Location: Chadds Ford PA
Vehicle:03 WRX Wagon Sonic Yellow |
'03 WRX, 91K miles. Have had the fuel smell in below freezing temps for the past four years, with it getting progressively worse each year. Decided to try the "really long screwdriver" approach this weekend after a trip to Harbor Freight produced a $5 set of two ridiculously long (probably 2' long) screwdrivers - one flathead & one phillips.
I seated the phillips screwdriver into the screw on the hose clamp closer to the firewall and started turning...with two fingers on the screwdriver. It was so loose I thought the screwdriver was just spinning in the head of the screw, but no, the screw was completely loose to the point of NO resistance as I tightened it. I kept turning until the screw was reasonably tight - without being able to get my hands on the hose I didn't want to bear down too hard on the screwdriver, nor did I want to chance stripping the head of the screw. At that point I noticed that the forward hose clamp had the screw head facing downwards - are they all like that or has mine just rotated around from being so loose? Who knows, but after two nights of sub-freezing temps I have had no fuel smell after tightening the rear hose clamp. It's supposed to get down to 13F here tonight, so that should be the acid test of this "fix", for my car at least... I will post back if the smell returns, but so far it seems that tightening the screw may be at least a temporary solution. |
02-04-2009, 02:57 PM | #2466 |
Scooby Guru
Member#: 172419
Join Date: Feb 2008
Chapter/Region:
MWSOC
Location: Columbus, OH
Vehicle:'21 White WRX |
Well about a month ago I purchased a used '02 WRX. It had 150,000 miles on it. You would have thought the previous owner would have noticed the problem and got concerned. I had no idea of this problem until reading this thread and gaining more knowledge about the problem.
About 2 days after I purchased the car, I was warming the car up before driving. I got in the car and noticed a terribly strong raw fuel smell. I had no idea what the hell was going on. I've read through this thread and it sucks so bad that this many people are having the same problem. I spoke with my local Subaru dealership and they mentioned that it was going to cost around $300 to fix this problem. It entails around 3 hours labor and replacing two faulty hoses. I really don't wanna dump $300 on this fix, but this smell drives me nuts. Should I really worry about getting this problem fixed or is it something that you can live with? I would assume that this problem entails more than just a fuel smell and I don't want to cause any additional damage to the engine or anything else. |
02-04-2009, 03:28 PM | #2467 |
Scooby Newbie
Member#: 121656
Join Date: Jul 2006
Chapter/Region:
NESIC
Location: Danbury, CT
Vehicle:2004 WRX Silver |
04 wrx
Has anyone seen this on an 04 wrx?
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02-04-2009, 06:30 PM | #2468 | |
Scooby Specialist
Member#: 6140
Join Date: Apr 2001
Chapter/Region:
MAIC
Location: Middletown, MD, USA
Vehicle:2002 WRX 5MT Sedan WR Blue. Cobb Stage 2 |
Quote:
It took all of about 1 minute. No charge. |
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02-04-2009, 06:31 PM | #2469 |
Scooby Specialist
Member#: 6140
Join Date: Apr 2001
Chapter/Region:
MAIC
Location: Middletown, MD, USA
Vehicle:2002 WRX 5MT Sedan WR Blue. Cobb Stage 2 |
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02-04-2009, 06:42 PM | #2470 | |
Scooby Specialist
Member#: 6140
Join Date: Apr 2001
Chapter/Region:
MAIC
Location: Middletown, MD, USA
Vehicle:2002 WRX 5MT Sedan WR Blue. Cobb Stage 2 |
Quote:
That said, it actually does seem to make a difference which dealer you go to. If you read through the posts here you'll see that some people have gotten VIP treatment (no hassles, free loaner car) while others have gotten severely jerked around. Apparently, some dealers like warranty work more than others. My guess is, if a person is unlucky enough to take their car to a dealer that wants SOA to pay their regular book time and hourly rate (rather than the typical SOA warranty rate) -- they've got a problem. After all, any 2002 is technically out of warranty (unless this could be considered an emissions system repair). The dealer is under no obligation to do the work for a reduced rate. This is my theory as to why WRX owners are reporting such wildly different experiences. |
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02-04-2009, 06:53 PM | #2471 | |
Scooby Specialist
Member#: 6140
Join Date: Apr 2001
Chapter/Region:
MAIC
Location: Middletown, MD, USA
Vehicle:2002 WRX 5MT Sedan WR Blue. Cobb Stage 2 |
Quote:
Call them and get a file/case #. They will want you to take your car to the dealer to have them confirm that your fuel leak problem is the one referred to in the TSB (it almsot certainly is). If you were to pay for it yourself (you shouldn't) the quote from your dealer sounds low. Most people report costs of about $475 to $650+. That makes me wonder if they are planning to do the work called for in the TSB. |
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02-04-2009, 07:36 PM | #2472 | |||
Scooby Guru
Member#: 131347
Join Date: Nov 2006
Chapter/Region:
MAIC
Location: Richmond Va
Vehicle:2007 Legacy 2.5i SE |
Quote:
Quote:
The fact is unless SOA agree's to cover the repairs(i.e they tell the dealer they will pay for the repairs under warranty for the customer), the dealer is not going to make a repair on the car until someone pays them to. They want to make sure they get paid to do the work and if SOA doesn't tell them they will, they are not going to do it. Nobody works for free. Quote:
It is not an emissions concern being it is not the ECU nor is it a catalytic converter. Those are the only two items that fall under the Federal Emissions warranty. Like I have mentioned, when it comes to goodwill, which means this is not being covered under warranty and therefore it is a case by case basis, it will depend on the individual person from SOA who is handling it and the situation. When I have a customer that comes in with one, has informed me they have spoke with SOA, I handle it a different way that I will not disclose. |
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02-04-2009, 09:17 PM | #2473 | ||||||
Scooby Specialist
Member#: 6140
Join Date: Apr 2001
Chapter/Region:
MAIC
Location: Middletown, MD, USA
Vehicle:2002 WRX 5MT Sedan WR Blue. Cobb Stage 2 |
Quote:
Quote:
In my case the dealer had my car for an entire WEEK. Not once was I asked if I needed/wanted a loaner. From what you're saying it should have been authorized by SOA. No big deal in my case as my wife and I have an extra car -- my point is that some customers are treated a lot differently than others. Quote:
Quote:
Quote:
But hey, if it's not covered, and the EPA doesn't care, and the NHTSA doesn't care, why should SOA? Quote:
Let me repeat, I'm on the dealers' side here. At least I realize that correcting this problem is SOA's responsibility, not theirs. If you read my posts so far you'll see that almost all of criticism has been directed at SOA. |
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02-04-2009, 09:55 PM | #2474 |
Scooby Newbie
Member#: 180394
Join Date: May 2008
Location: Caledonia, Michigan
Vehicle:2002 WRX WRB |
Just got my fuel smell fixed today so I thought I would share my experience.
First I contacted SOA via email telling them about my problem and about getting it covered. They first told me my car is way out of warranty for time and mileage. I have 103,000 miles, and I will have to take it to a dealer to diagnose it and then we will see what assistance they may be able to do. So I took it to the dealer, notified SOA that I was, and then SOA contacted the dealer after the disgnosis, and then emailed me back saying as a one time goodwill offer they will cover the repair. I just have to fax them a receipt after I pay for it. It was pretty seemless, and I didn't have to deal with the dealer, and didn't really have to deal much with SOA, they seemed like they knew all about this and will cover it if anyone contacts them asking about getting it covered. |
02-04-2009, 10:14 PM | #2475 | |||||
Scooby Guru
Member#: 131347
Join Date: Nov 2006
Chapter/Region:
MAIC
Location: Richmond Va
Vehicle:2007 Legacy 2.5i SE |
Quote:
Quote:
I am saying is that if your repairs take more than 24 hours to complete, then SOA authorizes rental. Maybe your dealer wasn't sure or never explored that route. Quote:
Lame? Hardly. A fuel line is not designed to eliminate hydrocarbons and perform the same function as a catalytic converter. It is designed to carry fuel from the fuel tank to the engine. There is a difference between a component that is built and design to reduce pollutants and is mandated by federal emissions laws into the air(converters) and a component that is not designed to do that but fails. In that case, the entire engine could possibly be considered federal emissions. Quote:
What it should of been and what it is now are two different things and are "what if's" Quote:
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